Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
L'entreprise a répondu
Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
L'entreprise a répondu
I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the li... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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I had issues due to my firewall and…
I had issues due to my firewall and then setting up the automation. Dylan quickly established what the issues were and successfully assisted me to resolve them. Thanks.
29 mai 2026
Avis spontané
Réponse de Lightwave
Hi Terry,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly identify the issues with your firewall and automation setup, and help get everything resolved successfully.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great customer service
We have recently bought a house which has many lightwave devices installed, few of them operating correctly. I called the technical helpline and was very impressed with the level of help I received. In particular Eve was enormously patient and helpful. Great customer servce.
28 mai 2026
Avis spontané
Réponse de Lightwave
Hi Colin,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you received such a positive experience when contacting technical support. Moving into a property with an existing smart home system can sometimes present a few challenges, so it’s great to know that Eve was able to help get things moving in the right direction.
Your kind comments about her patience and support are very much appreciated and have been passed on to her.
Kind regards,
The Lightwave Team
Very prompt and helpful response from…
Very prompt and helpful response from Dylan over a numbe ro fdays to sort our my query.
25 mai 2026
Avis spontané
Réponse de Lightwave
Hi Denis,
Thank you so much for taking the time to leave us a 5-star review! We are absolutely thrilled to hear that Dylan provided such prompt and helpful support over those few days to get your query completely sorted out.
We always aim to go the extra mile for our customers, and I will be sure to pass your kind words along to Dylan. It will really make his day!
Thanks again for choosing us, and please don't hesitate to reach out if you ever need anything else.
Best regards,
The Lightwave Team
Upgrading an older version, support very helpful
I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and gave good advice. I ordered new components that were delivered very quickly. On installing I had some difficulty (my fault for not understanding how it worked) and again contacted support who once again were very helpful.
21 mai 2026
Avis spontané
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you’ve continued to expand and upgrade your Lightwave system after many years of use. It’s great to know that the support team were able to provide helpful advice both before and during the installation of your thermostatic radiator valves.
Your comments about the patience and support provided are very much appreciated, and we’re glad everything was resolved for you in the end.
Kind regards,
The Lightwave Team
I have contacted Lightwave a few times…
I have contacted Lightwave a few times over the last decade. Having some equipment spanning back even further I was so happy to still receive top quality customer care from Dylan via their email Helpdesk.
Sorted my issues and couldn’t be happier!!
Cheers Guys
13 mai 2026
Avis spontané
Réponse de Lightwave
Hi Chris,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that even after using Lightwave products for well over a decade, you’ve continued to receive the same high level of support and customer care. Long-term feedback like this means a great deal to us.
It’s great to know that Dylan was able to resolve your issues through the helpdesk and get everything sorted for you.
Thank you again for your continued support over the years.
Kind regards,
The Lightwave Team
Heating and Lighting controls
I installed heating controls and lately added an automated lighting system. Dylan advised me on what to order and how to install and program the system. The instructions were clear and easy to follow and it worked first time. I am very please with their products and particularly their customer service and technical support.
18 mai 2026
Avis spontané
Réponse de Lightwave
Hi Liam,
Thank you for taking the time to leave this fantastic review.
The team are really pleased to hear that Dylan was able to help guide you through selecting, installing, and programming both your heating and lighting controls. It’s great to know the instructions were clear and that everything worked first time.
Your kind comments about the products, customer service, and technical support are very much appreciated and have been passed on to Dylan and the team.
Kind regards,
The Lightwave Team
LP92 Boiler Switch Installation
Having installed a latest generation LP92 heating device to pair with an older LW921 thermostat, the linking process was proving to be problematic. Linking to the app was successful but linking both devices together failed. Dylan Price telephoned me at a pre-arranged time and within minutes he had solved the issue remotely. I am so impressed with Lightwave products and likewise with their great support.
13 mai 2026
Avis spontané
Réponse de Lightwave
Hi Brian,
Thank you for taking the time to leave such a positive review.
The team are really pleased to hear that Dylan was able to quickly resolve the linking issue between your LP92 boiler switch and LW921 thermostat. It’s great to know that, despite the initial setup difficulties, everything was sorted remotely within a few minutes.
Your kind comments about both the products and the support are very much appreciated and have been passed on to Dylan.
Kind regards,
The Lightwave Team
Automating switches
Dylan has been absolutely brilliant. He quickly identified the problems with our switches and resolved them. His communication was clear throughout, and the whole process felt effortless thanks to his expertise. We’re genuinely grateful for his help.
8 mai 2026
Avis spontané
Réponse de Lightwave
Hi Mrs C,
Thank you for taking the time to leave this lovely review.
The team are delighted to hear that Dylan was able to quickly identify and resolve the issues with your switches, and that the process felt smooth and effortless throughout. Clear communication and effective support are exactly what we aim to provide, so it’s great to know this stood out to you.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Great products and great staff
I've been using Lightwave products for many years now and I have found them to be of good quality and very reliable. The software and systems that support the products are equally good and most importantly their support staff are excellent; helpful, knowledgable and easy to reach. Highly recommended.
8 mai 2026
Avis spontané
Réponse de Lightwave
Hi Christopher,
Thank you for taking the time to leave such a positive review.
The team are delighted to hear that you’ve had such a reliable long-term experience with the Lightwave products, software, and systems. It’s especially great to know that the support team’s knowledge, helpfulness, and accessibility have stood out to you.
Your recommendation and continued support are very much appreciated.
Kind regards,
The Lightwave Team
Technical and customer support
I have had technical support both in the setting up and fault repairs on my lighting system from the Lightwave team. Dylan in the technical team has been helpful in system diagnosis and I have a replacement unit en route to fix an issue as well as receiving advice in wider system improvements in the future
8 mai 2026
Avis spontané
Réponse de Lightwave
Hi William,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the support provided during both the setup and fault diagnosis of your lighting system has been helpful. It’s great to know that Dylan was able to assist with diagnosing the issue, arranging a replacement unit, and also offering advice on future improvements to your wider system.
Your kind feedback has been passed on to Dylan and the team, and it is very much appreciated.
Kind regards,
The Lightwave Team
Good communications and follow up from…
Good communications and follow up from a knowledgible team member
27 avril 2026
Avis spontané
Réponse de Lightwave
Hi Christopher,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you experienced good communication and follow-up, and that the support provided was knowledgeable and helpful throughout.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Superb Technical Support rewarding a loyal customer
I called Technical Support on Wednesday morning because a (non approved) bulb had caused an issue with my lightswitch.
Eve quickly diagnosed the problem had been called by the failed bulb, which had unfortunatley damaged my 5 year old switch. She helpfully got me a contribution towards the replacement switch and agreed with me to upgrade it to a 4 gang (from 3G) for an "all on/off" automation.
She also suggested I fit a relay to one of the other circuits to be operated by the new switch.
Eve then sent me a link for everything I needed to make ordering & payment as simple as possible for me and even took the trouble to send me links to help install the relay. This was very thoughtful as it needed a bit of head scratching to understand the wiring from the switch to the relay.
Thursday lunchtime my parcel arrived and it was all quickly installed and working again. So I was without Lightwave in my kitchen for less than 36 hours and now have a better, relayed install.
29 avril 2026
Avis spontané
Réponse de Lightwave
Hi Martin,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear that Eve was able to quickly diagnose the issue and guide you through the best solution, including the upgrade and relay setup. It’s great to know that everything was explained clearly, from ordering through to installation, and that you were back up and running again so quickly.
Your feedback about the turnaround time and the improved setup is especially appreciated, and your kind words have been passed on to Eve.
Thank you again for your continued support.
Kind regards,
The Lightwave Team
I was having trouble with my WiFi TRVs…
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and received an email response from Dylon the same day. He quickly identified the issue (a problem with my app settings) and fixed it immediately over the internet. He also sent me a recording of what he had changed within the app for my future reference. Excellent support and super fast. Thanks Dylan
30 avril 2026
Avis spontané
Réponse de Lightwave
Hi Wayne,
Thank you for taking the time to leave such a detailed review.
The team are really pleased to hear that Dylan was able to quickly identify the issue with the app settings and resolve the problem with your TRVs and thermostat. It’s great to know that the remote fix and follow-up recording helped make everything clear and easy to reference going forward.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Fantastic Support
Many thanks to Dylan and the team who solved the issue with my Dimmer politely, quickly, and first-time.
Keep up the great customer service!
1 mai 2026
Avis spontané
Réponse de Lightwave
Hi Gary,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to resolve the issue with your dimmer quickly, politely, and first time. That’s exactly the level of service we aim to provide.
Your kind feedback has been passed on to Dylan and the team, and it is very much appreciated.
Kind regards,
The Lightwave Team
DYLAN WAS VERY HELPFUK
29 avril 2026
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help and provide a positive support experience for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Réponse de Lightwave
Hi Ashley,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was resolved quickly and efficiently. Your feedback is greatly appreciated.
Kind regards,
The Lightwave Team
Wow is the only description I can give…
Wow is the only description I can give to Lightwave and its products.
I have been using their products for years, yes they may be a little more expensive than others but the service and support they offer is well worth every penny, if you even ring and the don’t pick up, expect a call. Always friendly and helpful. Thank you.
18 avril 2026
Avis spontané
Réponse de Lightwave
Hi PDW,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you’ve had such a positive long-term experience with both the products and the support provided.
It’s especially appreciated to hear your comments about the level of service and follow-up, as making sure customers feel supported is something the team genuinely cares about.
Your continued support and kind words mean a great deal to us.
Kind regards,
The Lightwave Team
Excellent support from Dylan
Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impressed with the quick turnaround.
21 avril 2026
Avis spontané
Réponse de Lightwave
Hi Mohamed,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue linking the hub to your account and sort the “device already belongs to a location” error for you. Moving into a home with an existing smart home setup can sometimes bring a few challenges, so it’s great to know the process was made straightforward for you.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Excellent response to a wee problem
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
16 avril 2026
Avis spontané
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue was handled quickly and that you’re happy with the products. It’s great to know the smart plug design is working well for you, especially with keeping USB sockets accessible.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Amazing service and knowledge from the…
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
15 avril 2026
Avis spontané
Réponse de Lightwave
Hi Lisa,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the technical support provided was helpful and that your issue was resolved quickly and easily, especially after a long period of trouble-free use.
Your kind feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
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