Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
L'entreprise a répondu
Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
L'entreprise a répondu
Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the proce... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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Amazing service and knowledge from the…
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
15 avril 2026
Avis spontané
Réponse de Lightwave
Hi Lisa,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the technical support provided was helpful and that your issue was resolved quickly and easily, especially after a long period of trouble-free use.
Your kind feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Emailed for support with a couple of…
Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critique would be that since this was a known issue it should be flagged in the various manuals. But all good and products work very reliably.
27 mars 2026
Avis spontané
Réponse de Lightwave
Hi Axel,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your issue with the sockets was quickly understood and resolved, and that the products are working reliably for you.
We also really appreciate your feedback regarding the documentation. Suggestions like this are valuable and help us improve the guidance we provide, so this has been noted and shared with the relevant team.
Thank you again for your support and for sharing your experience.
Kind regards,
The Lightwave Team
Great customer service.
Great customer service.
Fast response and resolution times.
Thank you.
9 avril 2026
Avis spontané
Réponse de Lightwave
Hi Rob,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you experienced fast response and resolution times, and that the customer service met your expectations.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
I messaged the tech support people…
I messaged the tech support people about adding my Lightwave sockets to home assistant and was sent a step by step how to guide works really well super happy now
28 mars 2026
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the step-by-step guide helped you successfully add your Lightwave sockets to Home Assistant and that everything is now working well for you.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Always great if I have any issues
Always great if I have any issues, they always have solved it for me and will go far beyond my expectations
7 avril 2026
Avis spontané
Réponse de Lightwave
Hi Dan,
Thank you for taking the time to leave this review.
The team are really pleased to hear that whenever you’ve had any issues, they’ve been resolved and that the support has exceeded your expectations. That’s exactly the level of service we aim to provide.
Your feedback is very much appreciated.
Kind regards,
The Lightwave Team
Great service from customer support from Dylan
Had a problem with the Lightwave Plus membership not showing up.
Dealt with Dylan who was most helpful and sorted everything out
2 avril 2026
Avis spontané
Réponse de Lightwave
Hi Shaun,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to quickly resolve the issue with your Lightwave Plus membership and get everything sorted for you. Your kind feedback has been passed on to him and is very much appreciated.
Kind regards,
The Lightwave Team
Good, intuitive app, fast and effective tech support
A Lightwave switch seemed to stop working after 14 months. I was reluctantly going to buy a replacement until I opened a chat with tech support who quickly diagnosed the problem, sorted it out remotely, and had it working again the same day. Saved me £100. Delighted.
1 avril 2026
Avis spontané
Réponse de Lightwave
Hi Mr Leonard,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the issue with your switch was quickly diagnosed and resolved remotely, saving you the cost of a replacement. It’s great to know the app and support experience both met your expectations.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Efficient support team
Very promptly dealt with my ask for support, resolved my ask, without any fuse made it effortless.
30 mars 2026
Avis spontané
Réponse de Lightwave
Hi Vipul,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your support request was handled promptly and resolved efficiently. It’s great to know the process felt smooth and effortless from your perspective.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Fantastic customer service
Fantastic customer service - Dylan was super helpful and very quick to respond to my issue. He solved it promptly and efficiently... Thank you Lightwave!
26 mars 2026
Avis spontané
Réponse de Lightwave
Hi Tracey,
Thankyou for taking the time to leave this fantastic review!
It's great to hear that Dylan solved your issue in a prompt and efficient manner. Your praise has been passed onto Dylan.
Thanks again for your review and were always here to help if anything crops up in the future.
Kind Regards,
The Lightwave Team
Elliot was fantastic and explained the…
Elliot was fantastic and explained the product perfectly and this will definitely be a must have in our new house build thanks so much.
20 mars 2026
Avis spontané
Réponse de Lightwave
Hi Massimo,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Elliot was able to explain everything clearly and help you feel confident in your plans for your new home build. Your kind words have been passed on to him.
Wishing you all the best with the build, and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
I’ve been using LightwaveRF 7 years
I’ve been using LightwaveRF for the past 7 years and have consistently been impressed with both the quality of their products and the level of service they provide. The system is reliable, well-designed, and continues to perform flawlessly over time.
A special mention to Dylan, who was incredibly helpful—knowledgeable, responsive, and genuinely committed to resolving my queries. It’s refreshing to deal with a company that backs up great products with equally great customer support.
Highly recommended to anyone looking for a dependable and high-quality smart home solution.
17 mars 2026
Avis spontané
Réponse de Lightwave
Hi Alex,
Thank you for taking the time to leave such a fantastic and detailed review.
The team are delighted to hear that after 7 years of using Lightwave, the system has remained reliable and continues to perform so well. Long-term feedback like this is incredibly valuable and really appreciated.
It’s also great to hear that Dylan was able to provide knowledgeable and responsive support, and your kind words have been passed on to him.
Thank you again for your recommendation and continued support.
Kind regards,
The Lightwave Team
They cost a lot but are generally great…
They cost a lot but are generally great devices that can be life changing for customers with mobility issues. However, the moment you attempt to get a switch working 2 way, you're going to wish you'd spent money on a different system completely. The instructions and even when explained to you, it just doesn't work.
16 mars 2026
Avis spontané
Réponse de Lightwave
Thanks for taking the time to leave your feedback Grant, and we’re sorry to hear about the experience you’ve had with the two-way switching setup.
Callum from our technical team has tried to get in touch regarding the issues you mentioned, as we’d really like the opportunity to help rectify the problem and get everything working as expected. If you’re able to, please give Callum a call back when convenient or contact our support team and we can arrange a suitable time to go through the setup with you.
We do apologise for the frustration caused and appreciate you highlighting this. Our team would be more than happy to help get this resolved.
Simply the best smart switch’s on the…
Simply the best smart switch’s on the market. Lots of automation features and really good app as well. The build quality is one of the best and having had gen 1 switches for almost 10 years with zero issues these new switches expect the same. Lots of cheaper switches which I have tested but having tried them they are of poor quality, lack of any UK support and would question the apps, longevity for them and support long term.
15 mars 2026
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave such a detailed and positive review.
The team are really pleased to hear that you’ve had such a long-term, reliable experience with the first generation switches and that the quality, features, and app continue to meet your expectations. Feedback like this, especially over such a long period, is incredibly valuable.
It’s also great to hear your thoughts on build quality, support, and long-term reliability, as these are all areas the team works hard to maintain.
Thank you again for your continued support and for sharing your experience.
Kind regards,
The Lightwave Team
Dylan top guy
Dylan top guy , really helpful and knowledgeable with the kit. I have not had anything but super service from Lightwave support and therfore 5* .
13 mars 2026
Avis spontané
Réponse de Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help and that you found his knowledge and support useful. It’s great to know you’ve consistently had such positive experiences with the Lightwave support team.
Your kind feedback has been passed on to Dylan and the rest of the team, it’s very much appreciated.
Kind regards,
The Lightwave Team 😊
Definitely 5 star service
Having inherited the Lightwave system with our new house we had no idea its ownership had to be transferred. When the system started to not respond in some areas I went on line and realised the hub was not working so I rang Lightwave and Eve in the technical department kindly changed the system to my details, sent out a new hub and when the instructions defeated my aged and untechnical brain, she talked me through 30 setups and got the system fully operational for me in a very patient and efficient way. I had a slight blip a few days later in one area and another phone call to the techs sorted that in the same patient and easy way. Thank you Lightwave, especially Eve, it’s comforting to know you are there and have my back if I needed you.
26 février 2026
Avis spontané
Réponse de Lightwave
Hi Dianne,
Thank you for taking the time to leave this lovely review.
The team are really pleased to hear that Eve was able to help get everything transferred and back up and running for you. Moving into a home with an existing smart system can sometimes be a bit confusing at first, so it’s great to know she was able to guide you through the setup step by step and make the process as smooth as possible.
It’s also great to hear that when a small issue appeared a few days later, the team were able to quickly help get that sorted for you as well.
Your kind words about Eve’s patience and support will be passed on to her, and they will be very much appreciated.
Kind regards,
The Lightwave Team 😊
Dylan to the rescue!
I'd been struggling with a problem with my relays for several days and Dylan helped me step through and resolve it through a rapid and calm series of emails, gradually narrowing down the issue.
Great support - thanks Dylan!
4 mars 2026
Avis spontané
Réponse de Lightwave
Hi Jim,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help work through the issue with your relays and guide you step by step to a resolution. Troubleshooting can sometimes take a bit of careful investigation, so it’s great to know his calm and methodical approach over email helped narrow things down and get everything sorted.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Eve at Lightwave
Eve at Lightwave was an excellent customer service advisor. Problems with my lights not coming on when they were set to come on and Eve was very patient in talking me through the problem. Emails were answered the same day, sometimes within a few minutes. Can't fault her dedication and professionalism in helping get the right result.
23 février 2026
Avis spontané
Réponse de Lightwave
Hi William,
Thank you for taking the time to leave this review.
The team are delighted to hear that Eve was able to support you so effectively and patiently while resolving the issue with your lights not coming on as scheduled. It’s great to know that the prompt email responses and clear guidance helped get everything working as it should.
Your kind comments about Eve’s dedication and professionalism have been shared with her, and they are very much appreciated.
Kind regards,
The Lightwave Team
Excellent service ,rang and helped me…
Excellent service ,rang and helped me sort the problems,not there hardware but the new router from sky . All sorted .
23 février 2026
Avis spontané
Réponse de Lightwave
Hi Mark,
Thank you for taking the time to leave this review.
The team are really pleased to hear that the issue was identified and resolved, even though it turned out to be related to the new Sky router rather than the Lightwave hardware itself. We’re always happy to help work through setup changes and get everything running smoothly again.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Managed to reach support and they…
Managed to reach support and they talked through the issue over the phone. Diagnosed and replacement dimmer sent out next day.
19 février 2026
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you were able to reach support quickly, talk through the issue over the phone, and get everything diagnosed without delay. It’s great to know the replacement dimmer was arranged promptly and sent out the next day.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Calum
Calum
You Lightwave star
You spent some time helping me out with my set up - you were patient, clear and very polite with your help
You are true asset to a brilliant British company
I have told so many people about your firm -
I highly recommend this company.
25 février 2026
Avis spontané
Réponse de Lightwave
Hi Alpesh,
Thank you for taking the time to leave such a kind review.
The team are delighted to hear that the support you received was patient, clear and polite, and that the time taken to help with your setup made a difference. Feedback like this really does mean a lot.
We also truly appreciate you recommending Lightwave to others, that level of support and advocacy is invaluable to us.
Thank you again for your generous words.
Kind regards,
The Lightwave Team
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