Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
L'entreprise a répondu
Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the proce... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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Lightwave system stopped working after…
Lightwave system stopped working after six years trouble free, this was diagnosed by lightwave as a hub fault.
Replacement hub sent free of charge. Installed and all back up running.
10 février 2026
Avis spontané
Réponse de Lightwave
Hi Paul,
Thank you for taking the time to leave this review.
The team are really pleased to hear that after six years of trouble-free use, the issue was quickly diagnosed and resolved with a replacement hub, and that everything is now back up and running as expected.
We truly appreciate your continued support and are glad we could get you up and running again without too much disruption.
Kind regards,
The Lightwave Team
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you’ve consistently found the support available and helpful. That’s exactly the standard we aim to maintain.
We truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
Quick, helpful and effective support
Great support from Dylan to change the e-mail address on my account to support the transfer to a new owner of the property. Made the process very easy and further reinforces confidence in Lightwave as a supplier.
24 février 2026
Avis spontané
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to assist quickly and make the email address change straightforward during the transfer to the new property owner. It’s great to know the process felt smooth and helped reinforce your confidence in Lightwave.
Your feedback has been shared with Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
Réponse de Lightwave
Hi Robin,
Thank you for taking the time to leave this review.
The team are delighted to hear your feedback, sometimes simple says it best! Your support is greatly appreciated.
Kind regards,
The Lightwave Team
Excellent customer service
I have been really impressed with Lightwave. I contacted for help as my dimmer had the memory cleared (possibly children interefering!). Managed to get through to Jack quickly who sorted immediately. Nice to be able to converse online with a human rather than a robot. Knew which lightswitches needed resetting remotely and all working now. Excellent customer service
23 février 2026
Avis spontané
Réponse de Lightwave
Hi Darren,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Jack was able to quickly identify what had happened and get everything reset and working again for you. It’s completely understandable how settings can sometimes be changed unintentionally, so we’re glad it was a straightforward fix in the end.
It’s also great to know you value being able to speak to a real person when you need support, that’s something we’re very proud of.
Your kind words are very much appreciated and have been shared with Jack.
Kind regards,
The Lightwave Team
Fast and effective support
I reported a technical issue and the response was both fast and effective. The customer services team were able to access back office technical support quickly when they ran out of answers too.
18 février 2026
Avis spontané
Réponse de Lightwave
Hi Clinton,
Thank you for taking the time to leave this review.
The team are really pleased to hear that your technical issue was handled quickly and effectively. It’s great to know that when additional input was needed, our customer service team were able to work closely with our technical support colleagues to get you the answers you needed without delay.
We truly appreciate your feedback and your support.
Kind regards,
The Lightwave Team
Five star service with real care and follow through
Dave Simmons was exceptional throughout my entire Lightwave journey. From the outset it felt far more like a relationship than a sales interaction. He took the time to properly explain the products, advised on the design of a complex smart home setup, and helped ensure the end result matched exactly what I was trying to achieve.
Our setup included drivers, switches both wired and wireless, PIR sensors and relays, and Dave supported every part of the design and decision making. He is incredibly knowledgeable, quick to respond, enthusiastic and always supportive when challenges came up.
What really sets Dave apart is that he genuinely cares about the result and helping you hit your goals, not just making the sale. Even after everything was purchased and installed, he has continued to stay in touch to make sure all is working well.
I have since introduced Dave to close friends and family, and every one of them has reported back the same positive experience. I absolutely love my setup and would highly recommend Dave to anyone considering Lightwave.
I have also worked closely with Eve, who has been extremely helpful with automations, troubleshooting, and supporting me as I continue to learn and evolve the system.
19 février 2026
Avis spontané
Réponse de Lightwave
Hi Raj,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team are delighted to hear about your experience with Dave. It’s fantastic to know that from the very beginning it felt collaborative and consultative rather than transactional, particularly given the complexity of your smart home setup. Supporting the design across drivers, wired and wireless switches, PIR sensors and relays requires careful planning, so it’s great to hear the end result matched exactly what you were aiming to achieve.
Your comments about Dave’s knowledge, responsiveness and genuine care have been passed on to him, and they will mean a great deal. We strongly believe that support shouldn’t stop once products are purchased, so it’s especially pleasing to hear that the follow-through after installation stood out.
Thank you as well for recommending Lightwave — and Dave — to your friends and family. That level of trust is hugely appreciated.
Kind regards,
The Lightwave Team
I needed support with the hub that was…
I needed support with the hub that was not connecting. Support were quick to answer and took as much time as needed to resolve the issue with me, chasing up the issue remotely for me the next day and offering email or telephone support as it was needed. Lightwave support is always excellent in my experience and I can’t recommend them strongly enough.
16 février 2026
Avis spontané
Réponse de Lightwave
Hi Richard,
Thank you for taking the time to leave such a positive review.
The team are really pleased to hear that the support you received with your hub connection issue was prompt and thorough, and that the follow-up the next day helped bring everything to a resolution. We always aim to provide flexible support, whether that’s by phone, email, or remote assistance, so it’s great to know that approach worked well for you.
Your continued recommendation and kind words mean a great deal to us.
Kind regards,
The Lightwave Team
Extremely responsive and helpful!
17 février 2026
Avis spontané
Réponse de Lightwave
Hi Jill,
Thank you for taking the time to leave this review.
The team are really pleased to hear that you found the support responsive and helpful. Your feedback is greatly appreciated and will be shared with everyone involved.
Kind regards,
The Lightwave Team
Pretty much most of my house has…
Pretty much most of my house has LightwaveRF (almost all is wired) and the Support team are helpful. What I like is that when things don’t quite go right or there is an issue (which, with technology is almost unavoidable), the Support team at LightwaveRF will always help you and propose the most workable solutions!
17 février 2026
Avis spontané
Réponse de Lightwave
Hi Richard,
Thank you for taking the time to leave this review and for choosing Lightwave for so much of your home.
The team are really pleased to hear that you’ve found the support helpful and solution-focused. As you say, with technology there can occasionally be hiccups, but it’s great to know that when things haven’t gone quite to plan, the team have been able to step in and work through the most practical and workable solutions with you.
Your continued support means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
The Lightwave Team
I received live telephone support and solved my problem
I received live telephone support from Dylan and we got my gen 2 dimmer to turn the lights on. I was using the wrong connect option in the app, but the dimmer had paired with the hub, so I thought it must be faulty.
Highly recommended.
10 février 2026
Avis spontané
Réponse de Lightwave
Hi Geoff,
Thank you for taking the time to leave this review.
The team are really pleased to hear that Dylan was able to help you get your Gen 2 dimmer working and quickly identify that it was just the connection option in the app causing the issue. It’s completely understandable to assume a fault when something pairs but doesn’t behave as expected, so we’re glad it was a straightforward fix in the end.
Your recommendation means a lot and your feedback has been passed on to Dylan.
Kind regards,
The Lightwave Team
Very easy to raise the support request…
Very easy to raise the support request and quick response back.
Checked everything and communicated clear the steps needed to fix the issue and as I have come to expect fantastic service as always.
11 février 2026
Avis spontané
Réponse de Lightwave
Hi Richard,
Thank you for taking the time to leave this review and for sharing your experience.
The team are really pleased to hear that raising the support request was straightforward, the response was quick, and that the steps provided were clear and easy to follow. It’s great to know the level of service met the high standard you’ve come to expect.
Your feedback is very much appreciated and has been shared with the team.
Kind regards,
The Lightwave Team
Aftercare Support
Just wanted to review Lightwave’s aftercare, it’s excellent. There’s always someone there who speaks clearly and politely with you. I recently had an issue with some LED strips. Turned out the type of driver and strips wasn’t compatible with LightWave Dimmers. I was given some options and proper advice over the phone. I ordered the new driver and strips and it now all just works beautifully. Highly recommend Lighwave.
10 février 2026
Avis spontané
Réponse de Lightwave
Hi Brij,
Thank you for taking the time to leave this review and for sharing your experience with Lightwave’s aftercare support.
The team are really pleased to hear that the support provided was clear, polite and helpful, and that the advice around the LED strips and driver compatibility led to a smooth resolution. It’s great to know that once the correct components were in place, everything worked as expected.
Your feedback is very much appreciated and has been shared with the team involved.
Kind regards,
The Lightwave Team
Issue with LP92 relay not switching the boiler on
I had an issue with installing Lightwave LP92 smart relays to replace existing Honeywell relays as part of setting up a smart heating system. The issue I had was that despite following the wiring instructions and fitting a Live link to Common I could not get the boiler to fire, and the link to the boiler was not receiving 240volts when the relay was switched on.
I spoke with both Jack and Dylan to help resolve the issue and both of them were very helpful.
The issue turned out to be that the relays were in “Heating” mode rather then “Manual” mode and this just needed changing in the Lightwave app.
I have both Lighting and Heating products from Lightwave and I have found the support given by the support team for any issues is excellent.
9 février 2026
Avis spontané
Réponse de Lightwave
Hi Allan,
Thank you for taking the time to leave such a detailed review, it’s really appreciated.
The team are very pleased to hear that the issue with the LP92 relay was identified and resolved, and that both Jack and Dylan were able to support you in getting everything set up correctly. It’s great to know the explanation around the heating mode versus manual mode in the app helped get your system working as expected.
Your kind comments about the support provided across both the lighting and heating products have been passed on to Jack and Dylan, and they’ll be delighted to hear your feedback.
Thank you again for choosing Lightwave and for sharing your experience.
Kind regards,
The Lightwave Team
Eve from the Customer Experience team…
Eve from the Customer Experience team was great, she asked for details and photos - then provided me with accurate detailed guidance, I then had a faulty unit, which she offered to join a call and troubleshoot with me.
In a world where customer service is often forgotten, Lightwave and specifically Eve were brilliant, friendly and knowledgeable - I have no hesitation in recommending them.
5 février 2026
Avis spontané
Réponse de Lightwave
Hi Chris,
Thank you for taking the time to leave such a thoughtful review.
The team is delighted to hear about your experience with Eve from the Customer Experience team. It is great to know that her clear guidance, attention to detail and willingness to join a troubleshooting call helped get things resolved smoothly. Feedback like this really highlights the level of care and expertise the team strives to provide.
Thank you again for your recommendation and for sharing your experience.
The Lightwave Team
Worked perfectly well during the…
Worked perfectly well during the warranty period. After that, they started flickering and eventually stopped working. Called them several times only to be told something was wrong with our bulbs.
6 février 2026
Avis spontané
Réponse de Lightwave
Hi Alakan,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear about the experience you’ve had.
Jack from our team did speak with you to better understand the issue and to explore the available options. As discussed, your installation is part of our first-generation system, which has been in place for many years. While this product range is no longer in production, we continue to fully support it, and it remains compatible with our current Link Plus hub.
Jack offered to continue troubleshooting with you, drawing on his experience with this system, and also outlined an upgrade option should you wish to improve reliability going forward. As a gesture of goodwill, and in recognition of you being an early adopter, we offered a discounted upgrade path to our current generation hardware, which has been designed with improved robustness and longevity based on years of customer feedback.
We completely understand how frustrating it is when something stops working as expected, especially when it impacts everyday use, and we’re sorry for the inconvenience this has caused. Our intention throughout has been to provide fair, practical support and to help find the best possible route to resolution. That offer of support remains open.
Thank you again for raising this with us.
The Lightwave Team
Great service
Great service, particularly by Eve. Problem quickly resolved.
4 février 2026
Avis spontané
Réponse de Lightwave
Hi Shane,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the service was a positive experience and that Eve was able to resolve the problem quickly. Your feedback has been passed on to her and is very much appreciated.
Thank you again for sharing your experience.
The Lightwave Team
First class customer service and support!
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubleshooting and patient throughout the whole situation. These guys genuinely care and really step up to the mark — not just during the sale, but more importantly with their aftersales support. Thanks guys, I’ll definitely be adding to my system very soon!
3 février 2026
Avis spontané
Réponse de Lightwave
Hi Neil,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team is really pleased to hear that the experience from sales through to technical support has been so positive, and that the installation issues were ironed out successfully. Dylan’s tenacity and patience during the troubleshooting have been passed on to him, and he will very much appreciate the recognition.
It is great to know that the aftersales support stood out, and the team looks forward to supporting you as you continue to expand your system.
Thank you again for your kind feedback.
The Lightwave Team
Excellent customer support
Excellent customer support. Two units wouldn't connect at the far end of the house. This was sorted by repositioning the hub
29 janvier 2026
Avis spontané
Réponse de Lightwave
Hi There,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the customer support experience was a positive one, and that the connectivity issue with the two units was resolved by repositioning the hub.
Simple adjustments like this can often make a big difference, and it is great to know everything is now working as expected.
Your feedback is very much appreciated.
The Lightwave Team
I was fortunate to speak to Dylan and…
I was fortunate to speak to Dylan and get my pending issues sorted within no time.
I had recently shifted to a new home which had the lightwave automation setup which I couldn't understand. Dylan helped me transfer the setup to my account and guided me to understand the setup.
Thanks for all your help Dylan, Deeply Appreciated!!
30 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Sushant,
Thank you for taking the time to leave such a positive review.
The team is delighted to hear that Dylan was able to quickly resolve the pending issues and help with transferring and understanding the Lightwave setup in the new home. Moving into a property with an existing smart home system can be confusing, so it is great to know the guidance provided made the process clear and straightforward.
The team has passed your kind feedback on to Dylan, who will really appreciate it. Thank you again for sharing your experience.
The Lightwave Team
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