Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
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Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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Dylan was a great help resolving a multiway set up issue. He was patient and took time to explain what was needed to address the problem over several emails, meanwhile educating as to how the proce... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Excellent customer service
Experienced an issue with one of my smart dimmers, Lightwave arranged for a replacement to be sent to me asap, handled the return process of the faulty item as well keeping me informed along the way.
23 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Richard,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the issue with the smart dimmer was handled quickly and that the replacement and return process was clear and well communicated throughout. Feedback like this is greatly appreciated and helps reinforce the importance of keeping customers informed every step of the way.
Thank you again for sharing your experience.
The Lightwave Team
great light switches and automation
bought a few switches from Lightwave and have been very happy with them for 2 years. Recently I upgrade to a 4 2-way switches and got support from Eve who has been great at calling me back promptly and handholding me with the process as we had some unusual connections.
Great service, great people ( also in sales with Dave) and great company!
Highly recommend if you want to automate switches and sockets with your Home app
22 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Laz,
Thank you for taking the time to leave such a great review.
It is lovely to hear that the switches have been working well over the past couple of years and that the recent upgrade went smoothly, even with some more unusual wiring. Eve’s support in calling back promptly and guiding things through, along with Dave’s help from the sales side, will be really appreciated and the feedback has been passed on to them both.
Thank you again for the recommendation and for choosing Lightwave.
The Lightwave Team
Reliable after sales customer care
Jack was patient and took time to understand the issues. This is important especially when trying to talk technical issues being a non technical person. Description of 4 gang vs 2 gang and slave etc…
He was quick to identify the issues through my description and fix and it. It was also reassuring to me that he waiting on the call until all issues were resolved.
There was prompt follow up with supporting documents to help me resolve such issues in the future.
21 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Prashant,
Thank you for taking the time to leave such a detailed and thoughtful review.
It is great to hear that Jack took the time to understand the issues clearly and explained the technical details in a way that was easy to follow. Ensuring everything was fully resolved on the call, along with providing follow up guides for future reference, is exactly the level of support the team aims to deliver. Your kind feedback has been passed on to Jack.
Thank you again for sharing your experience.
The Lightwave Team
Excellent customer support
The customer support at Lightwave is outstanding - fast, friendly and focused on solving whatever problems we call about.
6 janvier 2026
Avis spontané
Réponse de Lightwave
Hi PW,
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that the customer support has been fast, friendly, and focused on resolving issues effectively. Feedback like this is greatly appreciated and has been shared with the support team.
Thanks again for your kind words and support.
The Lightwave Team
Ordered a few things In the sale
Ordered a few things In the sale. They arrived quick and are working well.
24 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Stewart,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the order arrived quickly and that everything is working well. Feedback like this is always appreciated and helps reinforce the focus on both reliable products and a smooth ordering experience.
Thanks again for sharing your experience.
The Lightwave Team
The continuous follow up
13 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Saleh,
Thank you for taking the time to leave your review.
The team really appreciates your feedback and is glad to hear that the continuous follow up made a positive difference to your experience. Providing clear communication and ongoing support is something Lightwave takes seriously, and it is great to know this was recognised.
Thank you again for sharing your thoughts.
The Lightwave Team
Great customer support
Great customer support. Sent an email asking for a reset on my Hub and Dylan sorted it next day. Super stuff
12 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Philip,
Thank you for taking the time to leave your review.
The team is delighted to hear that Dylan was able to help with the Hub reset so quickly and get everything sorted the very next day. Feedback like this is really appreciated and Dylan will be pleased to hear your kind words.
Thank you again for sharing your experience.
The Lightwave Team
They fixed my issues within a few…
They fixed my issues within a few minutes. Understood everything and knew how to fix it.
12 janvier 2026
Avis spontané
Réponse de Lightwave
Hi David,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the issue was understood quickly and resolved within a few minutes. Feedback like this is greatly appreciated and reinforces the importance of clear, knowledgeable support.
Thank you again for sharing your experience.
The Lightwave Team
Amazing customer service!
Amazing customer service!! And a big thank you to Eve for sorting out my issue!
6 janvier 2026
Avis spontané
Réponse de Lightwave
Hi there,
Thank you for taking the time to leave such a lovely review.
The team is really pleased to hear that the experience was a positive one and that Eve was able to get everything sorted quickly. The feedback has been passed on to Eve, and it will certainly mean a lot to her.
Thank you again for the kind words and for choosing Lightwave.
The Lightwave Team
Excellent System, Excellent Support
Have been a Lightwave customer for about 10 years and when we moved house recently, we updated to the latest Link Plus hub and accessories.
Everything just works, is easy to set up and for any issues, mostly caused by myself, the support is excellent.
Highly recommend Lightwave over other solutions.
6 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Nick,
Thank you for taking the time to leave such a great review.
The team is really pleased to hear that the upgrade to the Link Plus hub went smoothly and that everything has been easy to set up in the new home. It is also great to know that support has been helpful whenever it has been needed. Your long standing support and recommendation mean a lot.
Thank you again for choosing Lightwave.
The Lightwave Team
on point technical support
Spoke to Eve at technical support post purchase regarding a setup query. Really quick and easy conversation with resolution.
27 novembre 2025
Avis spontané
Réponse de Lightwave
Hi Gareth,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick and effective technical support and resolve the setup query so smoothly. The praise has been passed on to her.
Thank you again for your kind feedback and for choosing Lightwave.
The Lightwave Team
Réponse de Lightwave
Hi Hugo,
Thank you for taking the time to leave this review.
The team is pleased to hear that you experienced excellent customer support. Feedback like this is greatly appreciated and will be shared with the wider team.
Thanks again for your support.
The Lightwave Team
Dave from Lightwave has always been a…
Dave from Lightwave has always been a great help when specifying Lightwave for our residential and commercial interiors. Adding smart lighting to interior design offers great flexibility for our technology and aesthetic conscious clients. Will be ordering some more again soon!
5 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Sam,
Thank you for taking the time to leave this great review.
It is lovely to hear that Dave has consistently been a great help when specifying Lightwave for both residential and commercial projects, and that the flexibility of smart lighting has been such a good fit for technology and design-conscious clients. The team is pleased to hear that Lightwave continues to support your work, and your kind words have been passed on to Dave.
Thank you again for your feedback and continued support.
The Lightwave Team
Excellent customer service
Excellent customer service, Dylan was exceptional and kept me updated with exactly how to proceed. Would highly recommend- much appreciated- thank you
31 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Nigel,
Thank you for taking the time to leave this excellent review.
It is great to hear that the customer service experience was such a positive one and that Dylan was able to provide clear guidance and keep you fully updated throughout. Your recommendation is very much appreciated, and the praise has been passed on to Dylan.
Thank you again for your kind feedback and support.
The Lightwave Team
Great hardware and great support.
Great hardware and great support.
Having tried many home automation setups and brands I keep coming back to Lightwave.
Excellent range and reliability, and superb, fast support if needed.
2 janvier 2026
Avis spontané
Réponse de Lightwave
Hi Nigel,
Thank you for taking the time to leave this great review.
It is really appreciated to hear that the hardware, reliability, and support have stood out, especially given your experience with other home automation systems. Feedback like this means a lot, and the praise for the range, reliability, and fast support has been passed on to the wider team.
Thank you again for your continued support of Lightwave.
The Lightwave Team
Iv added to the Lightwave switches in…
Iv added to the Lightwave switches in my house gone from 3 to 9 after an extension and was struggling to connect them all up and have them work with Alexa. One phone call and the guys talked me through the whole process resetting everything and then then programming everything and now everything works independently and with the app and with Alexa.
30 décembre 2025
Avis spontané
Réponse de Lightwave
Hi Justin,
Thank you for taking the time to leave this great review.
The team is really pleased to hear that the additional switches were set up successfully and that everything is now working as expected with the app and Alexa. It is great to know the support provided over the phone made the process clearer and helped get everything reset and programmed correctly. The team involved has had your kind feedback passed on to them.
Thank you again for sharing your experience and for continuing to choose Lightwave.
The Lightwave Team
Online technical support for link hub…
Online technical support for link hub issues - amazing online support and diagnosis of issues - best I’ve ever known online. Issues resolved and a promise of further support. Brilliant help and thanks so much Dylan
31 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave this fantastic review.
The team is really pleased to hear that the online technical support for the Link Hub issues was such a positive experience and that everything was diagnosed and resolved successfully. Your kind words about Dylan have been passed on to him, and he will be delighted to know his support was so helpful.
Thank you again for your feedback and for choosing Lightwave.
The Lightwave Team
Worth it
I really like the lightwave smart switches, a bit on the expensive side, but glad I purchased them. The customer support is great too, spoke with Dylan in Tech Support today who was really helpful.
30 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave this great review. It is really appreciated.
The team is pleased to hear that you are enjoying the smart switches and that the support experience was a positive one.
Your comments about Dylan have been passed on to him, and he will be delighted to know his help made a difference.
Thank you again for your feedback and support.
The Lightwave Team
Excellent products and superb support…
Excellent products and superb support on the very few occasions it had been required
5 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that you are enjoying the products and that the support provided, on the few occasions it was needed, met your expectations.
Your feedback is genuinely appreciated.
The Lightwave Team
Very good technical service on their…
Very good technical service on their chat function.
29 décembre 2025
Avis spontané
Réponse de Lightwave
Thank you for taking the time to leave a review, Steve.
The team is pleased to hear that you had a good experience with the technical support provided via the chat function, and your feedback is very much appreciated.
The Lightwave Team
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