Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
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Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the li... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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LinkPlus L2…showing steady red light!
We had a problem with our LinkPlus L2 hub, it just dropped it's connection to our EE broadband hub. After speaking with Lightwave Tech help, they informed us that it is EE’s security services that are incorrectly blocking Lightwave traffic for some customers. This causes the Link Plus to show a solid red light even though it remains physically connected to the router. Lightwave sent me a simple fix, which worked. Great service from Lightwave, many thanks.
14 août 2026
Avis spontané
Réponse de Lightwave
Hi Nicholas,
Thank you for taking the time to leave this great review.
We're pleased to hear that our technical support team were able to identify the cause of the issue with your LinkPlus L2 hub and provide a simple solution that got everything back up and running.
We're aware that changes to security settings on some EE broadband services can unfortunately interfere with Lightwave traffic, so we're glad we could help you resolve this quickly.
Thank you again for your kind feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Had a question about Lightwave's Smart…
Had a question about Lightwave's Smart Hub and had a very prompt and useful email exchange with Dylan who sorted out my problem so am delighted with the service Dylan provided.
17 août 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to leave this great review.
We're delighted to hear that Dylan was able to answer your questions about the Smart Hub and resolve your issue so promptly. It's fantastic to know that you found the email support useful and that you're delighted with the service you received.
Your kind feedback has been passed on to Dylan, and we're sure he'll be pleased to hear it.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Great products and first class service…
Great products and first class service and tech support. I updated from the earlier generation after 7 years trouble free use with new hub and switches. Had an issue with a dimmer but many thanks to Jack, a replacement was sent out immediately and all now working perfectly again. Couldn't recommend this company more highly, and support only a phone call away, what pleasure to be able to talk direct.
7 août 2026
Avis spontané
Réponse de Lightwave
Hi P,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you enjoyed seven years of trouble-free use from your earlier generation Lightwave system and have now upgraded to the latest generation. It's great to know that when you did encounter an issue with a dimmer, Jack was able to arrange a replacement quickly and get everything back up and running.
We really appreciate your kind words about our products and technical support. Being able to speak directly with our team and receive help when you need it is something we're very proud of.
Thank you again for your recommendation and for continuing to choose Lightwave.
Kind regards,
The Lightwave Team
Good communication and excellent…
Good communication and excellent assistance. I recommend it to everyone.
13 août 2026
Avis spontané
Réponse de Lightwave
Hi Janusz,
Thank you for taking the time to leave this great review.
We're delighted to hear that you received excellent assistance and found our communication clear throughout. Providing friendly, helpful support is something we take great pride in.
Thank you again for your kind recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
Had a problem with my hub not…
Had a problem with my hub not connecting, after great support from Dylan we pinpointed the issue which was EE upping the security protocols on my fibre which when reset back to original my Lightwave system worked perfectly. Thanks again team.
12 août 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to leave this great review.
We're delighted to hear that Dylan was able to help pinpoint the cause of the issue with your hub and get your Lightwave system working again. It's great to know that the problem was identified and resolved quickly.
Your kind feedback has been passed on to Dylan, and we're sure he'll be pleased to hear it.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Réponse de Lightwave
Hi Andy,
Thank you for taking the time to leave this review.
We're really pleased to hear that you received great service and that we were able to help with your issue. Providing friendly, effective support is something we take great pride in.
Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
Very speedy reply to my query
Very speedy reply to my query. Very much appreciate that type of service
Thanks
12 août 2026
Avis spontané
Réponse de Lightwave
Hi Keith,
Thank you for taking the time to leave this review.
We're delighted to hear that you received such a speedy response and that you appreciated the service. We always aim to provide prompt and helpful support whenever our customers need us.
Thank you again for your kind feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
What fantastic customer service
What fantastic customer service! It’s Ok to have an occasional hiccup - especially when the recovery is so well handled. Thank you all.
5 août 2026
Avis spontané
Réponse de Lightwave
Hi James,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that, despite the occasional hiccup, you were pleased with how everything was handled and resolved. We really appreciate your understanding and are especially pleased that the support you received left such a positive impression.
Thank you again for your kind words and for choosing Lightwave.
Kind regards,
The Lightwave Team
Really helpful and easy to work with
Really helpful and easy to work with. My issue with fixed nice and quick.
7 août 2026
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are delighted to hear that you found us helpful and easy to work with, and that we were able to get your issue resolved quickly.
We really appreciate your kind feedback and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
Very clear instructions over the phone
Very clear instructions over the phone, was able to troubleshoot and fix my issues very quickly!
6 août 2026
Avis spontané
Réponse de Lightwave
Hi Giovanna,
Thank you for taking the time to leave this lovely review.
The team are delighted to hear that the clear guidance over the phone helped you troubleshoot and resolve your issue so quickly. We always aim to provide straightforward, easy-to-follow support to get our customers back up and running as soon as possible.
We really appreciate your kind feedback and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
The switch requires a hub but works amazing
The switch requires a separate hub, which is an additional cost. I bought a brand-new hub from eBay, but unfortunately, it turned out to have a faulty Ethernet port, which was very unusual.
I contacted Lightwave about the issue, and they kindly sent me a replacement hub free of charge. Jack was extremely helpful, listened to my concerns about the product, checked that the hub I had purchased was genuinely brand new, and accepted that the fault could have been an issue with the device itself.
I really appreciate the way Jack handled the matter and resolved the issue.
4 août 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to update your review.
We're really pleased that we were able to resolve the issue with your hub and that you were happy with how Jack handled everything. We appreciate you giving us the opportunity to look into the situation, check the circumstances surrounding the hub you purchased, and find a suitable resolution.
It's great to hear that you're now enjoying your Lightwave system, and your kind words about Jack are very much appreciated. We'll be sure to pass your feedback on to him.
Thank you again for updating your review and for giving us the opportunity to put things right.
Kind regards,
The Lightwave Team
Works well. Not cheap.
I’ve owned some Lightwave products for a while now and have been slowly adding to it. Getting the hub a dimmer and a couple of smart sockets is a good start. I’ve since added additional sockets. They’re not cheap so I have to be sure I’ll get value for money from them.
I recently had a problem pairing a new socket. I contacted Lightwave and had an email response the next working day that solved my problem.
4 août 2026
Avis spontané
Réponse de Lightwave
Hi Peter,
Thank you for taking the time to leave this great review.
The team are delighted to hear that you've been gradually expanding your Lightwave system and that it's continuing to provide value for your home. We understand that investing in smart home technology is an important decision, so it's wonderful to know you've found the products worthwhile.
We're also pleased that our technical support team were able to resolve your pairing issue promptly and get your new socket up and running with a quick email response.
Thank you again for your continued support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Very responsive and gave me the…
Very responsive and gave me the information I needed. Brilliant work team.
3 août 2026
Avis spontané
Réponse de Lightwave
Hi Simon,
Thank you for taking the time to leave this review.
The team are delighted to hear that you received a quick response and the information you needed. Providing responsive, helpful support is something we take great pride in, so it's wonderful to know you had such a positive experience.
Thank you again for your kind words and support.
Kind regards,
The Lightwave Team
Dylan at Lightwave was well briefed on…
Dylan at Lightwave was well briefed on the problem, much more so that the BT/EE team who had no idea! He explained the issue and then rang me back when resolved and ensured I confirmed that my LW devices were now working. Obviously it would have been better if BT had planned its patch upgrade better!!!!
3 août 2026
Avis spontané
Réponse de Lightwave
Hi Tim,
Thank you for taking the time to leave this review.
The team are delighted to hear that Dylan was able to explain the issue clearly and keep you updated throughout the process. It's great to know he followed up once the issue had been resolved and made sure everything was working correctly before closing the case.
While the issue itself was outside of our control, we're pleased we could help get your Lightwave system back up and running as quickly as possible.
Your kind feedback has been passed on to Dylan and is very much appreciated.
Kind regards,
The Lightwave Team
First class service from Dylan and the…
First class service from Dylan and the team at LightwaveRF. The issue I had wasn't even of the company's making, yet they took full ownership, were proactive from the outset, and went out of their way to resolve it quickly. Everything sorted with no fuss. This is exactly how customer service should be done. Highly recommended.
3 août 2026
Avis spontané
Réponse de Lightwave
Hi Shaun,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that Dylan and the rest of the team were able to resolve your issue quickly and make the process as straightforward as possible. Even when a problem isn't directly caused by our products, we always aim to do everything we can to help our customers find the best solution.
Your kind words about our proactive approach and customer service mean a great deal to us. We'll be sure to pass your feedback on to Dylan and the team.
Thank you again for your recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
Support is what sets this company apart
Support is what sets this company apart from competitors (thanks Dylan). My whole house was Lighwave switches and worked great since 2020. Now with new owner. Would likely choose again for smart home automation.
3 août 2026
Avis spontané
Réponse de Lightwave
Hi Aleš,
Thank you for taking the time to leave this fantastic review.
The team are delighted to hear that your Lightwave system served you so well since 2020 and that it continued to perform reliably throughout your time in the property.
It's especially great to know that Dylan's support made such a positive impression. We'll be sure to pass your kind words on to him.
Hearing that you would choose Lightwave again for a future smart home project is a huge compliment and means a great deal to us. Thank you again for your support and recommendation.
Kind regards,
The Lightwave Team
We love lightwave!
We love lightwave, and I have lightwave in two of my properties.
During the purchase process I was supported by Jon, who was amazing. They even swapped stuff over when clearly, I ordered wrong. They sent someone over for the installation, Callum, who was amazing too.
My installation in my property abroad was supported by Dylan, who went out of the way to support on a very personal level, and I am very grateful to Dylan.
Over all, the lightwave ethos as a company shows in their personnel, it is an awesome company with awesome people, and I will use them over and over again.
Thank you!
30 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Nithashi,
Thank you for taking the time to leave such an amazing review.
The team are absolutely delighted to hear that you've chosen Lightwave for two of your properties and that you've had such positive experiences throughout your journey with us.
It's fantastic to know that Jon was able to support you during the purchasing process, Callum helped make the installation a success, and Dylan went above and beyond to assist with your overseas installation. We'll be sure to pass your kind words on to all three of them—they'll be delighted to hear your feedback.
Your comments about the Lightwave ethos and our team mean a great deal to us. We strive to provide not only premium smart home products but also the level of service and support that customers can rely on wherever they are.
Thank you again for your continued support and recommendation. We look forward to helping you with many more projects in the future.
Kind regards,
The Lightwave Team
Excellent service and a great product
The whole process of working with Lightwave, from the video consultation, through product recommendations that meet the lighting needs of my home, having a joint meeting with my electrician, through to delivery and then installation of the products was excellent. Also, the phone support offered by Lightwave team during the 3 day installation work was excellent - always available to talk to and very helpful to solve the minor clarifications we needed during the commissioning of the switches.
For potential customers who are technically minded, this is an excellent product and service!
24 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Mark,
Thank you for taking the time to leave such a fantastic review.
The team are delighted to hear that you've had such a positive experience throughout your project, from the initial video consultation and product recommendations through to working alongside your electrician during the design and installation.
It's especially rewarding to know that our technical support team were able to provide timely assistance throughout the three-day installation, helping to answer questions and ensure the commissioning process went as smoothly as possible.
We really appreciate your recommendation and your kind words about both our products and service. Thank you for choosing Lightwave, and we hope you enjoy your new smart lighting system for many years to come.
Kind regards,
The Lightwave Team
Lightwave Smart Lighting
We had a problem with our lighting system following an app. version update. After a short conversation with AI on the website's chat a human intervened giving me his name.
I asked if he could call me on my mobile phone which he did and very quickly sorted the problem remotely while we watched. He re-paired the overhead lights and bedside lights, changed the colour and brightness on both the wall socket and both bedside sockets and is going to monitor the app. upgrade to ensure it finishes and leaves everything as it should be.
Excellent service, we are very pleased.
28 juillet 2026
Avis spontané
Réponse de Lightwave
Hi Deborah,
Thank you for taking the time to leave such a wonderful review.
The team are delighted to hear that your lighting system was quickly restored following the app update. While our AI assistant is there to help with initial enquiries, we're pleased that one of the team was able to step in, give you a call, and resolve everything remotely while you watched.
It's great to know the overhead lights and bedside lights were re-paired, the settings were restored, and that we're continuing to monitor the app update to ensure everything completes as expected.
Your kind feedback is very much appreciated, and we're delighted you're so pleased with the service you received.
Kind regards,
The Lightwave Team
Items not in stock- not indicated on website
Have used before and have been good, however this time………
Placed an order but didn’t hear anything about dispatch, so called to check.
Items I had ordered were not in stock!
They should have indicated this at point of order. You can then decide to place order or not. This is very disingenuous and disappointing from a company that has previously been good.
Check stock availability before you order.
27 juillet 2026
Avis spontané
Réponse de Lightwave
Hi David,
Thank you for taking the time to leave your review.
Firstly, we'd like to apologise for the experience you've had on this occasion. This isn't the standard we aim to provide, and we completely understand your frustration.
Following Jack's call with you today, we explained that we're currently experiencing unexpected supply delays with these ALL LED bulbs. Our current estimate is that stock should arrive within the next 1–2 weeks, although we're continuing to monitor this closely.
We stock these bulbs because they work exceptionally well with our dimmers, and we always want our customers to have the very best experience with all of our products. Unfortunately, the current supply delay has been outside of our control, but we're working closely with our supplier to get stock back as quickly as possible.
As a gesture of goodwill, Jack has also added a £25 voucher to your account to use against a future purchase.
We also appreciate your feedback regarding stock availability. You're absolutely right that clearer communication is important, and we're already putting measures in place to be more proactive when products become temporarily unavailable, so customers have the right information before placing an order.
Thank you again for taking the time to speak with us today. We genuinely appreciate your understanding and hope we can restore your confidence in Lightwave.
Kind regards,
The Lightwave Team
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