Once again the Technical Support Department - in this case Jack Mitchell, answers the phone quickly, listens to the problem and sorts it out with a professional and friendly manner. He then follows... Voir plus
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Lisez les avis des autres
I have a legacy product that has served well for 10 years. New extension required guidance and support to integrate where possible new and old. Excellent advice and support including discount on ite... Voir plus
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Excellent customer service from Dylan I contacted Lightwave support because I was having trouble getting my Philips Hue lights to connect and kept getting a “No smart lights found” message.... Voir plus
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I was having trouble setting up and calibrating my light switches, I spoke to Jack who was really helpful, he worked his magic on his computer and sorted out the issues. I really recommend all the li... Voir plus
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À propos de l'entreprise
- Société domotique
- aussi dans
- Entreprise d'électronique
- Entreprise de logiciels
- Fournisseur de composants électroniques
- Magasin de luminaires
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,8
Excellent
2 k avis
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Dylan was very responsive and helpful
Dylan was very responsive and helpful, even programming buttons for me remotely. 👏👌
14 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Neville,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that Dylan was so responsive and helpful, and was even able to remotely program the buttons for you. Going the extra mile to make sure customers get their system working exactly as they need it is something the team takes great pride in.
We’ll be sure to pass your kind words on to Dylan — we’re sure he’ll appreciate the feedback.
The Lightwave Team
LightwaverRF are very responsive and…
LightwaverRF are very responsive and helpful for technical backup.
14 septembre 2026
Avis spontané
Réponse de Lightwave
Hi C Mackenzie,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that you’ve found the Lightwave team responsive and helpful when you’ve needed technical support. Providing prompt, knowledgeable technical backup is something the team takes great pride in.
Your feedback is really appreciated.
The Lightwave Team
Always recommend Lightwave RF
Always get fantastic support from the team at Lightwave, they're eager to help out with issues and problems, in addition to help designing the system and resolving any nuanced challenges we have.
Both the sales and support staff are great; I'd highly recommend Lightwave for both personal and commercial projects.
11 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Will,
Thank you for taking the time to leave such a fantastic review.
It’s brilliant to hear that you’ve consistently received great support from both the Lightwave sales and technical teams. Helping customers not only resolve issues but also design their systems and find solutions to more complex or unusual requirements is a big part of what the team aims to provide.
We really appreciate your recommendation for both personal and commercial projects, and it’s fantastic to know that you continue to have such a positive experience with Lightwave.
The Lightwave Team
It's refreshing to get to speak to a UK…
It's refreshing to get to speak to a UK based tech supprt desk that genuinly make a difference and seem too care. Eve did a great job of trubleshooting the issue, calling me ack to resolve it, and ensuring I was happy with the outcome. Thanks!
9 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Ian,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that Eve was able to troubleshoot the issue, follow up with you and make sure everything was resolved to your satisfaction. Providing knowledgeable, UK-based technical support and taking the time to see an issue through to the end is something Lightwave really values.
We’ll be sure to pass your kind words on to Eve, we’re sure she’ll really appreciate them.
The Lightwave Team
Very disappointing experience – I would think twice before investing in Lightwave
Whilst the Lightwave products themselves appear well built and look good, unfortunately my overall experience has been extremely disappointing.
The software can be buggy and unreliable, but by far the biggest issue has been the aftersales support. A relatively straightforward problem with a faulty dimmer has resulted in weeks of emails, contradictory information and having to repeatedly challenge the advice I was being given.
At one stage I was told that our installation had voided the warranty because something was “specifically highlighted” in the warning information supplied with the product. After I went through the documentation myself and challenged this, Lightwave subsequently acknowledged that it wasn't actually stated and that the information supplied wasn't clear.
Despite that, I have ended up having to purchase four additional Lightwave relays and pay for an electrician to modify the installation. After a lot of correspondence, Lightwave finally agreed to provide an advanced replacement dimmer free of charge. I purchased the four relays on that basis, only then to be told I needed to return the faulty dimmer first or pay another £50 deposit to receive the replacement in advance.
It has been an unnecessarily frustrating process from start to finish. For a company selling what is positioned and priced as a premium smart-home product, I expected considerably better customer service and technical support.
It's a shame because the physical products do seem well made, but good hardware isn't enough when the software and aftersales experience let it down so badly.
Based on my experience, I couldn't recommend Lightwave and would advise anyone considering investing in the system to look carefully at the alternatives first. Personally, I would stay well clear.
UPDATE 15/09/2026:
I think it's only fair to update this review following my recent dealings with Jack at Lightwave.
Since my original review, Jack has personally taken ownership of the issues and the level of support has been significantly better. He has spent considerable time on the phone with me working through the system, calibrating dimmers, resolving automation issues and helping configure various two-way switching arrangements around the house. He has also offered to speak directly with my electrician when he attends to install the relays.
Jack also took my concerns back to senior management and came back with an additional goodwill gesture. More importantly, I feel he has genuinely tried to understand the problems and get them resolved rather than simply defend the original position.
I still stand by my original comments above regarding the experience that led to the review. It took far too much time and effort to get to this point, some of the information I was initially given was incorrect, and I still feel the software can be buggy and the overall aftersales experience should be much better for a premium product.
However, credit where it's due: Jack's involvement has made a significant difference and has gone some way towards restoring my confidence in Lightwave. For that reason, I have increased my original 1-star rating to 3 stars. Hopefully, once the remaining work is completed, the system will perform as it should and my experience will continue to improve.
9 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Ray,
Thank you for taking the time to leave such a detailed review.
We’re extremely sorry about the experience you’ve had. Having now spoken with you directly, we fully understand the frustrations you’ve experienced, and it’s clear that the situation should never have become as complicated or taken as long as it did.
We’re particularly sorry for the conflicting information you received regarding the warranty and the delays in getting everything resolved. That’s not the experience Lightwave customers should have, and we understand why this left you disappointed.
Following the conversation with Jack, we’re pleased that the team has been able to help further with your system. Yesterday, we helped set up your two-way switching automations, calibrated some of your dimmers and demonstrated the different dimming profiles and what the system can do.
As a further gesture of goodwill, Lightwave has also offered a free two-gang Smart Socket, which is being shipped out today and should be with you by Wednesday at the latest.
Negative feedback like this is very rare for Lightwave, but when it does happen, it’s important that it’s listened to. Your feedback has highlighted areas where the experience can be improved, and those improvements are already being looked at.
Once again, we’re genuinely sorry for the frustration and inconvenience caused. Hopefully the support provided and the goodwill gesture have gone some way towards putting things right.
Thank you again for taking the time to share your experience, feedback like this gives Lightwave the opportunity to improve.
The Lightwave Team
Really disappointed with Lightwave
Really disappointed with Lightwave. I ordered 25 light switches to go with the existing 15 switches I already have in my house.
I needed to return 5 as it turns out they can’t support LED strip lights with a load of over 100W. I was one day over the 30 days for returns and they said they could not process the returns. I asked to speak to the manager and Dylan advised he would get him to call me. I’ve heard nothing. You pay premium prices with Lightwave, but the service is nothing short of disappointing. Be aware if you are doing large renovations - loyal customers mean nothing. The company did not used to be like this, but must be under severe cost pressures if being one day out on returns is such a big issue on a large order.
1 septembre 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to leave your review, and we’re genuinely sorry that your experience left you feeling so disappointed.
Having reviewed your case, we’ve now approved the return of the five switches. We appreciate that being just one day outside the standard returns period was frustrating, particularly given the size of your order and your existing loyalty to Lightwave.
We also sincerely apologise that you were told a manager would call you and that this follow-up didn’t happen. That’s not the level of service we expect to provide, and we completely understand your frustration.
We hope allowing the return goes some way towards putting things right. If there’s anything else we can help with, please don’t hesitate to get back in touch, we’re always here to help.
The Lightwave Team
I've used Ligtwave products for a few…
I've used Ligtwave products for a few years now and found them to be reliable and well designed, very easy to use. I recently needed some tech support with my hub and could not have been happier with the support I got from Eve in the Customer Experience team who was friendly, extremely helpful and very knowledgeable. This is the kind of experience that gives me confidence when committing to brands like this, knowing that I'll have great support when I need it . First class service!
1 septembre 2026
Avis spontané
Réponse de Lightwave
Hi Dave,
Thank you for taking the time to leave such a fantastic review.
It’s great to hear that you’ve been using Lightwave products for several years and have found them reliable, well designed and easy to use. We’re especially pleased that Eve was able to provide such a positive experience when you needed some technical support with your hub.
Having knowledgeable, friendly support available when customers need it is something we really value, so it’s fantastic to hear that this has given you confidence in choosing Lightwave.
We’ll be sure to pass your kind words on to Eve, we’re sure she’ll really appreciate them.
The Lightwave Team
Excellent Customer Support
Recently experienced a fault with a two-gang light switch where one gang would not switch on the light via the smart app or the manual buttons.
Dylan picked up my request and was extremely supportive in resolving the issue. A replacement switch was supplied and is working perfectly.
This is how customer support should be conducted. 10 out of 10 from me.
4 juin 2026
Avis spontané
Réponse de Lightwave
Hi,
Thank you for taking the time to leave such a fantastic review.
We’re really pleased to hear that Dylan was able to help resolve the issue with your two-gang switch and arrange a replacement, which is now working perfectly.
Providing helpful, knowledgeable support and seeing an issue through to a proper resolution is exactly what we aim for, so it’s fantastic to hear that you felt this was customer support done right.
We’ll be sure to pass your kind words on to Dylan. Thank you for the 10 out of 10!
The Lightwave Team
7 Years in, the entire system is failing
We installed a large Lightwave smart home in 2019 — two-gang sockets and light switches throughout the house.
For the first few years it worked fine, but now the same failure mode is hitting devices across the whole system.
Sockets and switches pair as ghost devices: the app shows them connected, but they never respond to commands. Firmware sits stuck at 1.01.0 while every other unit in the same room is on version five and marked up to date. Multiple master resets and re-pairs all time out the same way.
Support is polite and helpful, but the conclusion is always the same — buy replacements. At seven years old, everything is out of warranty, so each failed unit is costs over £100 depending on the unit. A normal socket lasts decades; these don’t come close to that lifespan.
On top of the cost, there’s the lock-in. Lightwave’s ecosystem is proprietary, so if the company ever folds or drops support, the entire smart home becomes expensive dumb hardware overnight.
For the money, this is a costly dead end. There are better, more reliable options out there — Zigbee with Home Assistant, or Sonoff — and I’d strongly recommend staying with those instead.
17 octobre 2025
Avis spontané
Réponse de Lightwave
Hi Gregory,
Thank you for taking the time to leave such a detailed review.
We're sorry to hear about the problems you've experienced with your Lightwave system, particularly after having it installed throughout your home since 2019. We appreciate that experiencing multiple devices with similar issues is extremely frustrating, especially when you've made a significant investment in the system.
We'd really like the opportunity to speak with you directly so that we can understand your situation in much more detail. While our technical support team have assisted you previously, we'd like to take a fresh look at the wider system rather than simply looking at the individual devices in isolation.
We've already requested your contact information through Trustpilot. If you can provide this, our Technical Support Team Leader, Jack, will get in touch with you directly to discuss the issues you've experienced, understand what's happening across the system and, most importantly, see what we can do to put things right.
We'd also really value the opportunity to understand more about your concerns around the longevity and reliability of the system. Seven years is a significant period of ownership, and we'd like to properly investigate why you're now experiencing these issues across multiple devices.
We hope you'll provide your details and give us the opportunity to have a conversation. Our aim is to understand what has happened and work with you towards a resolution.
Kind regards,
The Lightwave Team
First Class Service
Eve has been absolutely first class. From calling through to support, even knowing it may not lead to a sale. Definition of good customer service.
2 septembre 2026
Avis spontané
Réponse de Lightwave
Hi P,
Thank you for taking the time to leave such a great review.
It’s fantastic to hear that Eve provided such a first-class service. We’re particularly pleased that she was happy to take the time to help, even when there wasn’t necessarily a sale involved. That’s exactly the level of customer service we want to provide.
We’ll make sure your kind words are passed on to Eve, we’re sure she’ll really appreciate them.
The Lightwave Team
Very halpful staff
Very halpful staff, offered an immediate solution and replied promptly.
31 août 2026
Avis spontané
Réponse de Lightwave
Hi KS,
Thank you for taking the time to leave this review.
We're delighted to hear that you found the team helpful and that we were able to provide an immediate solution and respond promptly to your enquiry.
We really appreciate your kind feedback and thank you for choosing Lightwave.
Kind regards,
The Lightwave Team
The support team has been amazing!
The support team has been amazing, addressing product queries and questions with pace and speedy resolutions- a massive thank you to Dylan for all of your help!
31 août 2026
Avis spontané
Réponse de Lightwave
Hi Nishant,
Thank you for taking the time to leave this fantastic review.
We're delighted to hear that you've found our support team so helpful and that your product queries have been dealt with quickly and efficiently. Providing fast, knowledgeable support and getting customers to a resolution as quickly as possible is something we're very proud of.
A special thank you for your kind words about Dylan. We'll be sure to pass your feedback on to him.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
I've needed to ask for support a few…
I've needed to ask for support a few times now. Dylan always responds very quickly with a simple but detailed answer, and where required arranges a convenient time to call to resolve the problem even more quickly. Thanks so much!
28 août 2026
Avis spontané
Réponse de Lightwave
Hi Kls,
Thank you for taking the time to leave this fantastic review.
We're delighted to hear that Dylan has consistently been able to provide quick, clear and detailed support whenever you've needed us. It's also great to know that, when a call is the best way to resolve an issue, he takes the time to arrange a convenient time to speak with you.
Your kind feedback has been passed on to Dylan, and we're sure he'll be delighted to hear your comments.
Thank you again for your continued support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Special applications
I have been an early adopter of Lightwave, and when I needed a out of the ordinary heating control for a house in France, Dylan and the team went out of their way to design and come up with a solution which we have had on a test bench and ready to install. The support team were reactive and answered emails query when an adjustment needed to be made
Cannot recommend the product or support team enough
27 août 2026
Avis spontané
Réponse de Lightwave
Hi John,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that, as a long-standing Lightwave customer, you trusted the team to help with your more unusual heating control requirements in France. It's fantastic to know that Dylan and the wider team were able to work with you to develop a solution and support you through the testing process.
We're also pleased that the team were responsive whenever you had questions or needed adjustments along the way. Finding solutions for unique requirements and supporting our customers throughout the process is something we're very proud of.
Your kind words have been passed on to Dylan and the team, and we're sure they'll be delighted to hear your feedback.
Thank you again for your continued support and for your recommendation.
Kind regards,
The Lightwave Team
I chose Lightwave because my friend…
I chose Lightwave because my friend recommended them because you can speak to real engineers.
I have found their customer service to be spot on.
3 août 2026
Avis spontané
Réponse de Lightwave
Hi Rob,
Thank you for taking the time to leave this great review.
We're delighted that a recommendation from your friend led you to Lightwave and that you've found our customer service to be spot on.
Being able to speak directly with knowledgeable members of our technical team is something we're particularly proud of, so it's fantastic to know that this has been such a positive part of your experience.
Thank you again for choosing Lightwave and for sharing your feedback.
Kind regards,
The Lightwave Team
I dont have a big lightwave set up...
I dont have a big lightwave set up, just a few switches, however, this has no bearing on the level of support I have received. The support provided is quick and effective and Dylan was very helpful in explaining the problem and offering a workaround until resolved. Which it is. Great company!
24 août 2026
Avis spontané
Réponse de Lightwave
Hi Kevin,
Thank you for taking the time to leave this fantastic review.
We're delighted to hear that you've received the same level of support despite having a smaller Lightwave setup. We believe every customer should receive the same high standard of service, regardless of how many products they have.
It's great to hear that Dylan was able to clearly explain the issue, provide a workaround while it was being resolved, and ultimately get everything working again.
Your kind words have been passed on to Dylan, and we're sure he'll be delighted to hear your feedback.
Thank you again for your support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Always a fast response from LightwaveRF…
Always a fast response from LightwaveRF on technical issues. They also follow up on problems to check they are resolved. I seem to get Dylan most times and he knows his stuff. I would highly recommend LightwaveRF if you're looking to upgrade your home automation.
25 août 2026
Avis spontané
Réponse de Lightwave
Hi Alexander,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you've consistently received fast and effective support from the Lightwave team, and that we've followed up to make sure your issues are fully resolved. It's especially great to hear your kind words about Dylan and his technical knowledge.
We'll be sure to pass your feedback on to Dylan, who will be delighted to know that his support has made such a positive impression.
Thank you again for your recommendation and for choosing Lightwave.
Kind regards,
The Lightwave Team
I asked for more details and Lightwavevprovided…
I asked for more details and Lightwave provided more details. Allowing me to test for fit before purchase.
21 août 2026
Avis spontané
Réponse de Lightwave
Hi Andrew,
Thank you for taking the time to leave this review.
We're delighted to hear that the additional information provided by the team helped you understand the product and allowed you to make sure it was the right fit before purchasing.
We always want our customers to feel confident in their decisions, so we're pleased we could provide the details you needed.
Thank you again for your feedback and for choosing Lightwave.
Kind regards,
The Lightwave Team
There was a recent issue regarding Link…
There was a recent issue regarding Link Plus connection with certain IP's. Dylan was fully aware of the issue and provided excellent support and understanding all the way through until the issue was resolved. In general the Lightwave support is of a very high standard. Fast response when calling and immediate access to a human who is part of the team. Not AI or someone reading from a script in a call centre!
12 août 2026
Avis spontané
Réponse de Lightwave
Hi Ian,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Dylan was able to support you throughout the recent Link Plus connection issue and keep you updated until everything was resolved. It's great to know that his understanding of the issue and continued support made a positive difference.
We really appreciate your kind comments about our support team. Being able to speak directly to knowledgeable members of our team, rather than being passed between automated systems or call centres, is something we're particularly proud of.
Your feedback has been passed on to Dylan and the wider team, and we're sure they'll be delighted to hear it.
Thank you again for your continued support and for choosing Lightwave.
Kind regards,
The Lightwave Team
Really impressed with the service.!!
Really impressed with the service I received from Lightwave.
I contacted them after one of my LP22MK2 smart dimmers unexpectedly failed. Dylan was extremely helpful from the outset, responding promptly and checking the details of my Lightwave PLUS membership.
Once he had confirmed that the unit was covered by the lifetime warranty included with my PLUS membership, he arranged a replacement completely free of charge. The whole process was straightforward, with quick replies and no unnecessary hassle.
I've invested quite heavily in the Lightwave system throughout my home, so it's reassuring to know that the PLUS membership and lifetime warranty genuinely deliver when something goes wrong.
Excellent customer service from Dylan and Lightwave — prompt, helpful and professional throughout. Very pleased with how quickly everything was resolved. Highly recommended.
18 août 2026
Avis spontané
Réponse de Lightwave
Hi Vince,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Dylan was able to quickly confirm your Lightwave PLUS membership and arrange a replacement for your LP22MK2 under the lifetime warranty. It's great to know that the process was straightforward and hassle-free.
We understand that investing in a Lightwave system throughout your home is a significant commitment, so we're particularly pleased to hear that your PLUS membership has provided the reassurance and support you expected when you needed it.
Your kind words have been passed on to Dylan, and we're sure he'll be delighted to hear your feedback.
Thank you again for your continued support and recommendation.
Kind regards,
The Lightwave Team
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