Lior Avis 

We ordered a baby NestPack for about $45 from them and decided we preferred another brand. We requested a return and refund on the item. You have to send them photos of the product which is understandable. They don't provide a return shipping label and they charge you a 5% restocking fee. The problem is the return address is in Canada and to ship it to them was around $38 by both USPS and UPS. UPS asked for a phone number for Lior which I requested through their Chat feature because you can't find a number for them anywhere on there site. Here's the responses I received verbatim:
LIOR: Please use +1 123 456 7890
ME: Area code 123 is not a legitimate #
LIOR: I'm unable to provide a phone number at the moment. Please let us know if there's anything else we can assist you with
LIOR: We don't have any phone numbers, you can use the above phone number and its accepted
Horrible horrible service and definitely looks like they're not legit. With the cost of the item being $45 with a 5% restocking fee and a shipping charge of $38 it doesn't make sense to send it back. Do you think they have you send it to Canada so it's expensive and you won't return the item? We did buy two kangaroo shirts and are keeping them

Do not order from this company! I ordered a kangaroo shirt for my son-in-law for Christmas. I ordered it in November. I didn’t receive it until January. It sat in Chicago for two weeks. I contacted the company numerous times to see where my package was. I always got a blanket response. The shirt finally came in January. I contacted the company for a refund was told to send pictures of the shirt, which I did. After no response, I contacted them asking why I had not received a response, attaching my pictures again. I received a blanket response stating that I was bothering them and they would not respond anymore to my requests. No refund.

bought a t-shirt from them, customer service was really supportive assiting me in choosing the right size, they also helped me doing easy exchange from XS to S.

I have been trying to get a refund for the 2 t-shirts I ordered. Their policy states VERY clearly on their website “YOUR SATISFACTION IS GUARANTEED”
We may not be perfect, but 9 out of 10 users love us! Not completely satisfied?
No worries—we’ve got you covered with our 100% money back guarantee. NO questions asked, no hassle, just your satisfaction.
This has been nothing BUT a HASSLE, you have to take pictures of the items for their review, before they even consider the return. Then you have to pay for the return which for Canada will cost me $50!!!

Great fabric! Really enjoying with my new born

I ordered 2 T shirts on the 29th of Nov.Was supposed to be express , insured.It was arriving and taken by Evri to deliver but they delivered it to some other address and now I dotn have my items.Lior did not acknowledge my query and stopped responding.Evri aak to contact the company as they also dont feel responsible.
I have £61 down the drain and no products, lot of stress and waiting.I had to report it to my bank as I feel like ai have been scammed.
The company has no communication other than automated reply with no proper help or answer, I d never order from them again, -also using Evri as delivery partner again just prooves they not very interested in what way customer receives or not their parcel.
What about paying for "insured" delivery?Nonsense....so where is my parcel or my money??!Awful comany!

I bought a shirt from this brand from a consignment shop that still had the store tags on it. I washed it 1 time and it got a hole in it. Unbelievably bad quality, the original price tag was for like $80 so I thought i was getting a good deal paying 20. Not even worth $5.

Took a month to get the merchandise. extremely small even for a 2 week old. Return policy in the fine print is totally different than the 100% money back guarantee on their website landing page. You have to pay for restocking fee and the shipping fee back to them which always more expensive than the merch itself unless you are willing to walk there.

Ordered this for my son and it showed it was delivered on 10/6, never got it. I emailed twice & I got a response of "check your mailbox, look around your porch, ask your neighbor & call the post office". All that was done before I emailed. Does anyone know where this company is at?

Tshirt pouch was not big enough to hold my 1 month old baby- so I wonder what babies its actually made for?

Anyways they basically make it as hard and inconvenient to return (that's if they get back to you at all). They don't adhere to EU consumer law so you basically are left holding the bag. You will never get your money back.

It took almost a month but I finally got the goods! The kangaroo shirt (luckily, the color and size that I chose) fits snugly and the seams are strong enough to hold a big baby such as my son.

I also got the bandoleer, it's nicely built and cool looking.

Delivery time's the only spot, I was a bit afraid once I read the reviews (of course I read them only after placing my order 🤦🏻‍♂️), but I guess I was lucky enough with my order.

It shouldn't be about luck though!

I'll update it to 5 stars once I know Lior fixed other people's orders as well.

This site is a SCAM. I never received my order and they said it was a failed delivery attempt that they could not make contact with me and it was sent to the local postal office which was NOT TRUE.

Ordered a Kangaroo pouch shirt for the dad of our upcoming grandchild.
Shirt was never delivered. Lior says it was delivered thru US Postal Service. We checked with USPS, they verified they never received this package from Lior.
Several attempts to contact Lior have gone unanswered.

Order was never received and no response from Customer Service they were unable to help and not interested. Feel totally scammed. They removed my message on Facebook. Avoid at all costs lost money and gift really really disappointed with the service.

I eventually got a refund after emailing them everyday for over a week for a resolution.

I wish i could give NEGATIVE stars to this company. I placed an order. I got a notification that it was delivered but there was nothing in my mailbox. I continue to email and message them and nobody answers. This company is complete FRAUD. Someone needs to shut it down!!

My mistake, I realised I had ordered the wrong size 'Kangeroo' T shirt moments after placing my order and immediately emailed support, at the address shown on the website, to ask if the size could be changed before despatch. No acknowledgement. When I received despatch confirmation, it appeared that the original size and not the requested revision had been despatched. I have emailed 3 times and received no acknowledgement. The goods have eventually arrived with no paperwork - so I will be unable to return or exchange as have no company address or exchange/refund information. If ordering from this company be ready for a wait for delivery to UK and also be sure of what you are ordering as customer service appears to be non existent. I have not examined the garment so cannot comment on its quality, as I am so disappointed with the whole experience.

The same thing happened to me. I ordered in time for Father’s Day. Ordered a men’s M and received a women’s XL. I initially asked for a refund and they offered me a store credit and to send the right item but because it was after the occasion I refused and demanded a refund. After that they ignored me. Scam, apparently all they have is W XL according to all these reviews.

They sent the wrong item and won’t respond with a solution. As the others mentioned here it was for Father’s Day and they screwed me over by sending a women’s XL tank top. Now it’s way beyond that date and there is no sign of the right item coming in the mail. This place is a scam!

Do not order from this company! Placed my order on May 11 for Father’s Day and as og June 16 I still have nothing. I received a notification that my package cleared customs on May 23, yet weeks later, still nothing. My first grandchild and the first Father’s Day was ruined. I’ve been trying to contact them and the emails bounce back as an invalid address and I can no longer login to my account. May be a total scam. Stay away!!!

1 star – Wrong Item, No Help, Ruined Father’s Day

I ordered a men’s medium shirt and received a women’s XL instead. When I contacted customer service, they initially responded, but as soon as I asked for a return and refund, they completely stopped replying.

This was meant to be a Father’s Day gift, and thanks to their mistake and silence, they ruined the occasion. I’ve never experienced such unprofessional and careless service.

If you’re thinking about ordering from here, think twice. They clearly don’t care about getting your order right or making it right when they mess up.