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Lisez les avis des autres

Noté 1 sur 5 étoiles

Do not buy from this company! If you try return hair they always say it’s custom so you never get your money back! Colours are different and the hair is definitely not human. More what they would use... Voir plus

Noté 5 sur 5 étoiles

Extremely happy with my order and their customer service. Couldn’t find anywhere who can do wavy platinum blonde tape extensions to match my hair without breaking the bank. Came across Livicor and was... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Hair is wrong colour. Also very stringy and not very curly. Asked to return them or exchange them and was told no. Very expensive misfortune.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been using hair extensions for years now, and had the opportunity to try different stores. And I must say Livicor has the best extensions. The colour matching was incredibly perfect and suits m... Voir plus

À propos de l'entreprise

  1. Fournisseur d'extension de cheveux

Écrit par l'entreprise

Premium quality hair extensions for women of all hair types - on a mission to promote inclusivity within the hair and beauty industry. Our hair is 100% virgin Remy human hair, sourced from India.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

118 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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2,6

Tous les avis

(118)

5 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Do not buy from this company

Do not buy from this company! If you try return hair they always say it’s custom so you never get your money back! Colours are different and the hair is definitely not human. More what they would use on dolls.

14 août 2026
Noté 1 sur 5 étoiles

Hair is wrong colour

Hair is wrong colour. Also very stringy and not very curly. Asked to return them or exchange them and was told no. Very expensive misfortune.

19 août 2026
Logo de Livicor Hair

Réponse de Livicor Hair

Hi Rachel, thank you for your feedback. We investigated this issue and confirmed that the hair shipped matches the customised colour (#18, 12 inches) selected at checkout. We understand you requested a different colour and length (#60, 14 inches), but because this was a custom order matching your original purchase, we can't fulfil that request this time. We apologise for the disappointment, especially since we have fulfilled this type of request for you in the past. Thank you for supporting our business.

Noté 1 sur 5 étoiles

Disgusting customer service

Disgusting customer service! Ordered from this company before and never had any issues, however I ordered the wrong colour hair as when swiping through the colours the colour number was at the top. I have explained about the mistake and that it was not very clear and asked for an exchange but they was not willing to help! Now this hair is no good for me at all and have wasted £200. AVOID AVOID AVOID AVOID!!!!!!!!!!!

6 mai 2026
Noté 1 sur 5 étoiles

Got the order wrong on there end and…

Got the order wrong on there end and wasn’t willing to rectify the problem despite it being their fault. Rubbish customer service.

Response to your reply:
I have message evidence to prove how dissatisfied I was and you were unwilling to do anything about it. Please contact me further if you are willing to do something about it..

10 août 2024
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Réponse de Livicor Hair

Dear Leyla,

Thank you for your feedback. We're truly sorry to hear about your experience.

We have thoroughly reviewed our records regarding your hair order from August 4, 2024, and we were unable to locate any formal complaint or communication from you about an issue with the order.

We take such concerns seriously and are committed to resolving any problems our customers may face. If you could kindly provide more details or reach out to our customer service team directly, we would be more than happy to investigate this matter further and work toward a resolution.

We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Warm regards,
Livicor Hair

Noté 1 sur 5 étoiles

Very disappointing

Bought hair from then a few times and it started off ok but got worse. I knew the most recent order would not be good when it was being shipped from China I knew it would be very cheaply made. It has dried out really quickly and always has an odd smell to the hair. I only got the hair in May and after a month I needed new hair. I definitely will not use them again. Well over priced for the quality.

8 mai 2025
Logo de Livicor Hair

Réponse de Livicor Hair

Hi Hannah,

Thank you for your feedback, and we're truly sorry to hear that your recent order did not meet your expectations.

Please rest assured that we still use the same high-quality hair as always, and we take concerns like yours seriously. Shipping location can vary depending on stock availability, but it does not reflect a change in quality.

We’d love the opportunity to look into this further and make things right—please feel free to reach out to our customer care team with your order number.

Thank you again for your support and feedback.

Noté 1 sur 5 étoiles

Read all the negative reviews

Read all the negative reviews - they are true!
Purchased deep and curly clip ins 24inch and paid for next day. They arrived on time and to be nice were what I would describe as cheap doll hair in a factory plastic wrapper.
The hair was 10inches long and stretched was 11 inches. The clips were cheap and not the clips on the photos that would hook into your natural hair. Everything about it was wrong and in pretty much a scam.
Went on to their online chat and they responded quickly asking for my order number then pointed out their policy that as it was on on sale they would not refund me. I pointed out that under the sale of goods act they sold me something that was totally different to what was described and I could demand a refund. Asked for their return address and as all the other negative reviews on here, from start to finish I was on for an hour in their chat and NO REPLY to asking for a refund and a return address. I will chargeback this money for sure but DO NOT purchase anything from this website. Would not trust any positive reviews.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service. Gorgeous Quality Hair.

I've always had great experiences shopping from you. And I've been your customer since 2019 and never ever have I been disappointed with the service or quality of the hair.

4 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely awful

Absolutely awful - didn’t give me a refund even though I sent the hair back and still expecting me to pay £110.

24 juillet 2024
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Réponse de Livicor Hair

Thank you for your feedback. We’re sorry to hear about your experience. After reviewing your order history, we see that your first purchase with us was on 15 July 2024. According to our records, the item in question was not returned to us. Livicor Hair did not request any money back on your behalf.

If you believe there has been a mistake or need further clarification regarding any charges, we kindly recommend contacting your bank directly.

Please feel free to reach out to our customer service team if you have any further questions. We're here to help.

Noté 1 sur 5 étoiles

Terrible products and customer service.

Terrible products and customer service.
Bought deep curly extensions after 1 wash they were frizzy and straight. Tried to contact them and had no response, rang them and asked to respond which they did, and said that they couldn't be returned as they had been fitted.
The man on the phone was quite aggressive and shouting, not letting me speak and just repeating himself on loop.
I have contacted consumer rights who have informed me that I am entitled to a full refund and expenses for fitting, removal and refitting.
I will be taking this further.
Please don't waste your money on these products

15 avril 2025
Avis spontané
Logo de Livicor Hair

Réponse de Livicor Hair

Thank you for your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations.

We want to reassure you that we maintain the same high standard of 100% human hair across all our products, including the deep curly extensions you purchased. We understand that you have shopped with Livicor before, and we truly value your continued support.

Regarding your concerns, our team has reviewed your complaint and will be in touch to resolve the matter amicably. We’re sorry to hear that your experience with our customer service did not feel satisfactory — this is certainly not the level of service we aim to provide, and we will be reviewing this internally to ensure that our customer service standards are maintained.

Thanks,
Livicorhair

Noté 1 sur 5 étoiles

The worst quality extensions and customer service.

I bought some extensions from Livicor and I regret it. They charge a high price, but the quality of the product is quite poor! After the first wash, the extensions were completely straight (I bought curly extensions). I then asked for a refund, and they wouldn't give me any money back. Don't buy from this scam or you will waste your money.

25 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company at all costs

Avoid this company at all costs! I've had the worst experience with them!

They won't refund my money, and I already returned the extensions I didn't want! I ordered my extensions to make my hair look longer... After receiving them and realizing that the length wasn't right because they were curly and were the same length as my hair, I decided to return them and ask for longer ones. After several emails asking them to please exchange them for longer ones, they agreed to this change (at first they said no). When they received the extensions, they told me they were tampered with. However, this is not true. The extensions were in perfect condition! They even sent me some photos of the extensions, and they looked perfect. I asked them what was wrong with them, and they couldn't give me an answer. I asked them to tell me explicitly and in writing where they were damaged... but they only told me they were tampered with (again) . All I did was pick up one of the extensions to compare it to my hair, then put it back in the black material bag it was in. They refused to tell me what was wrong with the extensions. They simply told me they would return the extensions and cancel the longer ones I ordered, but they wouldn't refund the £200 I paid. I asked them to refund my money and keep both extensions, as I don't want either. Now they don't respond to my messages. Absolutely unprofessional, and I would never recommend this company.

21 mars 2025
Avis spontané
Logo de Livicor Hair

Réponse de Livicor Hair

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.

To clarify, your original order was for 18-inch hair extensions. After receiving them, you reached out to request an exchange for 28-inch extensions, explaining that the initial length wasn’t suitable. Although exchanges are typically only accepted under specific conditions, we agreed to process this for you on the condition that the original 18-inch extensions were returned in an unused and original condition.

However, upon receiving the returned hair, our team noted that the extensions were not in their original state and showed signs of being tampered with. As hair extensions are classified as a perishable item for hygiene reasons, we are unable to accept or resell any items that have been altered or worn in any way. We understand that you may have only handled the product briefly, but even minimal handling can compromise the product’s resale condition.

As a result, we were unable to process the exchange. We returned the original 18-inch extensions to you and refunded the additional amount you had paid for the 28-inch set.

We understand this may not be the outcome you were hoping for, but we always aim to follow our hygiene policy consistently to ensure the safety and satisfaction of all our customers.

Thank you for your understanding.

Regards
Livicorhair

Noté 5 sur 5 étoiles

Amazing Quality Afro Curly Hair…

Amazing Quality Afro Curly Hair Extensions!
I recently purchased afro curly hair extensions from LivicorHair, and I’m beyond impressed! The curls are beautifully defined, soft, and blend seamlessly with my natural hair. My first experience with the company and their hair is the best..

14 février 2025
Noté 1 sur 5 étoiles

Do not order from this company…

This is a reply from my review posted after days go:
“We appreciate your feedback and regret that your experience did not meet your expectations. However, after carefully reviewing your order and concerns, we issued you a full refund per our policy.”

Dont be fooled by this reply from livicor they did not give me a refund after endless requests a full refund was given via a charge back through my bank and if it wasn’t for them I would not of had a refund at all. Avoid this company at all costs.

19 février 2025
Avis spontané

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