LKQ Avis 

I ordered a particular sized part, and they claimed they had it in stock. When I received the part, it was a different size than what I had ordered

Y’all say that all your engines are running and are tested before sent out I previously bought an engine from y’all and it had metal shavings in it so I had to send it back. Good thing I had a warranty so y’all sent me another engine for the engine to be bad as well!!!!!! good thing I have a warranty because I would’ve been out of over $5000 so then y’all tell me y’all tell me get a rebrand engine( a rebuilt engine) so I buy a rebrand engine for $5000 for y’all to process it through my card. Take the money out and call back four hours later and tell me that this is out of stock and y’all may have another one in a month. So now I have to go through the process of getting my money back which takes 2 to 3 days for me to get my money back. Find another engine by another engine take 2 to 3 day process. It should’ve been here on Thursday for Thursday to come and y’all tell me that it will be delivered now on Friday for Friday to come for y’all to tell me that we’re sorry the truck just landed late and it will be delivered on Monday. This is ridiculous. Y’all need to actually test and run your engines before y’all send them out not just because you ran it a month ago you think that it’s still good maybe and also for everyone that sees this review please get a warranty because they’re not 100% certain that these engines are good they’re just telling you what you wanna hear.

The worst customer service they have i've been calling over 100 times for them to pick up a Engine Core and I have been talking to a few people already and they don't want to transfer me to the AUTO service department to get in contact with someone this company is just worthless
La peor compañía de partes usadas no atiende nunca el teléfono de nada sirve tanta promoción que se dan como la compañía de partes mas grande de USA si no tienen el personal capacitado ni el suficiente para atender a los que ya somos clientes 😤😡😡😤

Garbage horrible service this place will sell you scrap metal garbage claiming them to be used and working and when you refuse to accept the obviously broken merchandise they act like it’s your fault and that you are annoying them and then after all is said and done and all of your time has been wasted they’ll “mail you a check from Texas” in “about 7-10 days” absolutely ridiculous nonsense garbage place taking my money and holding it hostage because they can’t move with grace and remove the parts carefully instead they just brute force it with heavy equipment and they have the nerve to ask for over half price of the new part as they sell you garbage. No matter where you are coming from this place is a waste of gas, a waste of time, and the people who work here are not worth your business everyone who works here is always in such a bad mood from the one who took my order over the phone to everyone working the back and the desk. I can’t imagine that this place will stay in business much longer with a business model like this selling you junk. Don’t waste your time or your money unless you want “a check from Texas”

If I could give 0 stars I would, this company is a joke. They have ridiculous employees that argue and are rude. I ordered a multifunction switch that is integrated to the steering clock spring. The price of the part with shipping was $130. Blows my mind that I have now been dealing with their uneducated argumentative nonsense since Sept 22nd. They have now sent 3 x wiper switches with NO clock spring, these switches cost 10 dollars. They now are holding their 3rd return label hostage, which is not allowing me to return this crap for my refund. They have horrible customer service, awful hours, rude af employees and they have no idea what they're doing. Every single division in this company has no way to resolve any issue related to online orders. Oh and if they even offer a replacement they won't send it until you drop off the return, and then ya wait for 6 more days for the replacement to find out it's still the wrong *@#$ part. I've already filed with BBB, if you haven't seen their score, check it out!

Replacement engine for a 2015 Cadillac CTS 2.0 RWD. I gave them the vin number of the car so they sold me a 2017 engine, they are different in many ways. Starter, flywheel and motor mount. So after having to spend $350 on the new starter and $75 on the motor mount it worked. What made it even worse was that I asked for the turbo with the engine, guess wasn’t with the engine!?! It took them over 1 week late to deliver on the order promised date.

They should know what they are selling and what fits what. I will never buy anything from them again.

If you’re thinking about getting rebuild transmission, please keep going nothing but problems and they make you wait a long period of time Customer Services horrible please do not waste your time and buy anything from IKQ the service is horrible. I shouldn’t have to go to the problems that I’m going through with the transmission. It keeps sending bad transmissions to the shop that’s inconvenient at me. It’s ridiculous how I have to go through this please do not waste your time by from somewhere else. you pay for insurance and you still gotta deal with this to BS.

Fraud corporation. Sent me a 2010 Toyota 2007 hybrid engine when I purchased a classical (traditional) gasoline engine for $1750 and would not take it back for a refund. Cost me and my family a lot including possibly my mother's life. She passed away in 02/2025

Purchased a wheel from them 3 times. Every time they sent the wrong size wheel. I don't think they know how to measure a wheel. Total waste of time. Don't worry, as it only takes about 10 days to get your money back. It is difficult to believe that a company this large having such bad service. Never again.

If I could do minus 10 stars I would if anyone reads this don’t bother even opening up the web page as you will get scammed. The worst company to call itself a company ever. 2-3 day means 3 and a half months and no matter how many times I called you lied and lied and lied. Again I was told my parts would arrive next week. And guess what again they haven’t

Received a defective engine. Took 5 months to resolve and cost me $700 of additional expense through no fault of my own. Still waiting for reimbursement.

Jeremy was very professional and quite informative saving me huge dollars.
I strongly recommend this parts distributor.

Een set remblokken gekocht omdat ik ze snel moest hebben.
Kosten 143.69 euro
Precies dezelfde remblokken via internet 52 euro.
Ik snap dat een winkel duurder moet zijn dan via internet maar dit is toch wel schandalig veel meer.
Vermijd als particulier deze zaak want je b.etaald het 3 dubbele.
Duur leergeld voor mij dus doe er je voordeel mee.

Zeer onbeschoft te woord gestaan en zelfs de deur gewezen toen ik te kennen gaf niet blij te zijn met een schijnbaar niet doorgevoerde bestelling.
Een wel vriendelijke collega, die begreep dat dit niet de manier is om met klanten om te gaan, heeft de bestelling alsnog gevonden.

Wat een slecht bedrijf is dit dan... half jaar geleden een onderdeel vervangen op mijn werkbus... binnen een half jaar onderdeel afgebroken... Ondertussen staat mijn bus al weken stil en het bedrijf maa rsmoesjes zoeken... motor moet compleet vervangen worden... misgelopen omzet nog niet mee gerekend... schandalig bedrijf

Is there a way to give LKQ A (-5STARS) terrible customer service LKQ ranking road houston Texas they never answer the phone calling all day and when they finally answer they order the part and the part it’s badly damaged because the parts puller makes $15.00 per part pulled and they brake it just to get it out and make extra money. Before it’s was perfect customer service parts were good and now I know why the STOCK MARKET LKQ ITS DOING TERRIBLE. They can be big but one day because of ALL THE TERRIBLE EMPLOYEES THAT THEY HAVE THEY WILL GO OUT OF BUSINESS.

the absolute worst company out there. two transmissions in a row unresolved. I've literally been on hold for two days straight and nothing. no answer which is part of there strategy! do not do business with these shysters'

am extremely disappointed with my experience with LKQ, especially when it comes to their shipping charges and customer service. When I originally placed my order, I was charged extra to have the part shipped to a residential address. I told the representative that I needed to get the information for a commercial address, and he specifically told me that I could call back with it. I did exactly that before the product was shipped.

When I called back with the commercial address, I was told I had to pay an additional $62.76 just to change the delivery because they had to print another shipping label and put the part on a commercial truck. I asked why I was being charged even more when I had already paid extra for residential delivery. Since the part had not even been delivered to the residential address, I asked if I would receive any of the residential shipping fee back. I was told no. That makes absolutely no sense to me. If I paid extra for residential delivery and the part was never delivered to the residence, why am I not being refunded that portion of the shipping charge?

The communication throughout this process has also been terrible. I had to call several times trying to get answers, and the representatives did not seem knowledgeable or consistent about their own shipping policies. After I expressed my concerns and informed them that I planned to leave a review and file a complaint with the BBB, I still never received confirmation that my part had been delivered or any real updates regarding my order. The only documentation I received was an invoice showing that I paid and information about the factory warranty.

For such an expensive purchase, I expected much better communication, transparency, and customer service. Customers should be clearly informed about residential versus commercial shipping charges before they pay, especially if changing the address before shipment results in additional fees with no refund of the original residential charge. This experience made me feel like LKQ was more concerned with collecting additional money than actually helping the customer. I would strongly recommend getting every shipping charge and policy explained in writing before purchasing from LKQ.

Bought gas tank... found out after I bought it it has a hole... they told me they drill and drain the gas...why would I buy a gas tank with a hole... should of told me upfront... Scammy operation...
Will not give price until you pull off the piece... then nickel and dime you...

I own a mechanic business, called LKQ for a quote for a transmission, worse customer service instead of helping they get an attitude place you on hold then they hang up on you.,