Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Voir plus
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Lisez les avis des autres
The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
L'entreprise a répondu
Jo had a friendly approach and dealt with my query effectively. He gave me good advice about taking my time to register on the app as he said it times out it has to be reset.
L'entreprise a répondu
As a new patient to the service I am, as yet, not completely aware of how things work. I wanted to organise a delivery of medication early due to holiday. I spoke to Karen who was fantastic. Kind, pat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
952 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Lovely lady phone me explain well about…
Lovely lady phone me explain well about my new medication told me all about she was very pleasant and caring towards me
15 mai 2026
Avis spontané
Friendly approach
Jo had a friendly approach and dealt with my query effectively. He gave me good advice about taking my time to register on the app as he said it times out it has to be reset.
15 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Gill
Thank you for your kind feedback. We’re glad to hear Jo provided a friendly and helpful service, and that his advice about the app was useful. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
I was called today to initiate my first…
I was called today to initiate my first delivery with this company,the lady i spoke to was polite and clear anx answered my questions completely
15 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Marc
Thank you for your lovely feedback. We’re pleased to hear your first call went smoothly and that our team member was polite, clear, and able to answer all your questions.
Kind regards
Patient Safety and Complaints Improvement Team.
Booking a Delivery
Friendly, Professional, Helpful, Efficient, Exceptional Customer Service. 😊
14 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Paul
Thank you for your kind feedback. We’re delighted to hear you found our service friendly, professional, and efficient. We appreciate you taking the time to leave your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful person
The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
8 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Carol,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Patient Services Team, who assisted you on the phone. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
The chap I spoke to had a good friendly…
The chap I spoke to had a good friendly manner and tolerated well my grumpiness and frustrations with clunky systems and delayed prescriptions
Grateful to him
Thank you
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ian
Many thanks for taking the time to leave a review. We’re really pleased to hear that the colleague you spoke to from our Patient Services Team was friendly and able to support you. We're sorry to learn of the frustrations you're experiencing but hope we can help to resolve this for you as soon as possible. We appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Caller was friendly and informative and…
Caller was friendly and informative and provided all relevant information
12 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Davina
Many thanks for your review. We're delighted to hear about your positive experience with our dedicated Patient Services Team who assisted you. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was Excellent
Julie took the time to ensure I fully understood everything related to starting and managing my new course of treatment and in a very kind and considerate way. Thank you
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear John
Thank you for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who assisted you with your delivery booking and helped to explain our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to a chap called Joe
Spoke to a chap called Joe, was extremely helpful and understanding, explained everything and made booking my medication very easy
12 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear James
Many thanks for taking the time to leave a review. We really appreciate your kind words about Joe from our dedicated Patient Services Team who assisted you with your delivery booking. We're delighted to hear that everything was made easy for you and we're grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Gemma was so helpful and able to answer…
Gemma was so helpful and able to answer all of my queries.
12 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Abbie,
Thank you so much for your review. We're really pleased to hear that Gemma was able to help you effectively and answer all of your queries. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lloyd's Performance is Excellent
Call queuing system is quite lengthy but high volume of calls would explain this
Constant updates about place in queue is helpful + the call handlers are very good.
Real cause of delays on delivery appears to lie with Pharmacy difficulties in regional hospitals.
Lloyd's performance is excellent thanks
12 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Brian,
Thank you very much for your review and for taking the time to share such balanced and thoughtful feedback. We appreciate your comments regarding call waiting times and are pleased to hear that the regular queue updates and the support provided by our call handlers were helpful.
We’re also grateful for your understanding regarding external pharmacy‑related challenges and are delighted to hear that you feel our overall performance has been excellent.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful member of staff today
Very helpful member of staff today, Joe, assured me my injections would arrive on Wednesday when I thought they were due today. Thank you Joe.
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Susan,
Thank you so much for your review. We're pleased to hear that Joe was helpful and able to reassure you about your injection delivery date. It’s great to know he could provide clarity and support. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Joe my call handler was very helpful…
Joe my call handler was very helpful and great customer service
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jordan,
Thank you so much for your review. We're really pleased to hear that Joe was helpful and provided you with great customer service. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Joe gentlemen was very helpful &…
Joe gentlemen was very helpful & friendly. Very nice service
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sanya,
Thank you so much for your review. We're really pleased to hear that Joe provided such helpful and friendly service and that you found the experience very pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very professional customer service made…
Very professional customer service made me feel very relaxed and easy to discuss my medication.
11 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Darren,
Thank you so much for your review. We're really pleased to hear that you experienced very professional customer service and felt relaxed and comfortable discussing your medication. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Réponse de Lloyds Clinical
Dear Wendy,
Thank you so much for your review. We're really pleased to hear that you found the service easy to use, polite, and speedy, and that you had a great overall experience. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Réponse de Lloyds Clinical
Dear Rob,
Thank you so much for your review. We're really pleased to hear that you found the team member helpful, understanding, and pleasant to speak with. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Had a lovely phone call from Julie
Had a lovely phone call from Julie, very helpful and friendly and got everything sorted perfectly.
8 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sharon
Thank you for your kind feedback. We’re pleased to hear Julie was helpful and friendly, and that everything was sorted for you.
Kind regards
Patient Safety and Complaints Improvement Team.
Excellent customer service
Excellent customer service. Julie went through all the details with me and organised my deliveries for the same day.
7 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Julie, who assisted you with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant service
7 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Kate,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
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