Had to ring the team today because my delivery for medication is overdue the date i take it . Went on the app to book delivery slot but wasnt able to book it due to the option of dates given the advi... Voir plus
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Today was amazing! Julie very helpful, friendly and knowledgeable. Gave great advice as to when to call so you’re not on hold for 75mins (previous day!). Thank you and keep giving exceptional serv... Voir plus
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Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... Voir plus
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Just spoke to Karen an coordinator at Lloyds this woman is 110% customer service this is what makes it so easy talking to a caring person such as Karen thank you so muck
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Lloyds clinical phoneline was getting a high…
I knew Lloyds were getting a high volume of callers but I couldn’t solve my problem online. Once I got through Joe was so helpful and assuring. He sorted out my issue in a friendly but professional manner. Top marks.
9 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sue
Thank you for your kind feedback. We’re pleased to hear that Joe was able to support you and resolve your issue in a friendly and professional manner. We’ll be sure to pass your comments on to him. Thanks again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
A very nice person made initial contact…
A very nice person made initial contact and put me at ease. She covered everything that was going to happen and I appreciated her help.
Janette Strang
11 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Janette and William,
Thank you for taking the time to share your experience with us. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This was my first contact today about…
This was my first contact today about my new meds. The lady Sue who called was very informative, explained everything well and had a fabulous upbeat manner which put me at ease straightaway. Thankyou Sue.
11 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Lee,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Sue, who assisted you today with your implementation into our service. We really appreciate your feedback and have shared this with Sue from our Patient Services Team.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to a representative who was…
I spoke to a representative who was very clear, concise and made sure I understood everything before the call ended.
9 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Chloe
Many thanks for leaving a review. We're so pleased to hear about your positive experience with our Patient Services Team and are glad that you felt reassured about the service that we will be providing to you. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The lady who called me was very helpful…
The lady who called me was very helpful and explained everything in detail to me
9 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Beverley
Thank you for taking the time to leave a review. We're very pleased to hear your positive comments about our Patient Services Team who assisted you and clearly explained our service. We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie was very thorough and most…
Julie was very thorough and most delightful😃
9 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Nigel
Many thanks for your kind review. We're delighted to hear about your positive experience with Julie from our dedicated Patient Services Team and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Julie explained everything very clearly…
Julie explained everything very clearly and helpfully.
The phone line was a little distorted, which was why I had to keep asking her to repeat certain things.
9 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patricia
Many thanks for leaving a review. We're sorry to hear that the phone line wasn't clear but are pleased that Julie from our dedicated Patient Services Team was still able to assist you with your query. We're grateful for your positive feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Karen is really helpful and tried to…
Karen is really helpful and tried to fix the name problem in the prescription for me, and provide excellent advice to save me more energy to deal with the issue…
8 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Berry
Many thanks for your kind review. We're really pleased to hear about your positive experience with Karen from our dedicated Patient Services Team who provided help and advice on your prescription issue. We're grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
The team have always been fantastic…
The team have always been fantastic from 2015 until present.
Professional and friendly can't fault them.
8 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Craig,
Thank you so much for your review. We're delighted to hear that you’ve had such a consistently positive experience with our team over the years. It’s wonderful to know you find the service professional and friendly. We really appreciate your continued support and feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful sorting out the delivery
Very helpful sorting out the delivery. Tried various options and provided excellent timely service.
6 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you found the team helpful in sorting out your delivery and that various options were explored to provide a timely service. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This company do not realise they are…
This company do not realise they are playing with people’s lives. I had a delivery booked for today and have heard nothing from the company and trying to get through to them by telephone is almost impossible unless you want to wait on the phone for hours. I really don’t understand how this company has a license to deliver peoples life saving medication because they have no care for their patients
5 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Seb,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it is when a delivery does not arrive as expected, particularly for essential medication.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and ensure it is escalated to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Call handler Joe was very proficient
Call handler Joe was very proficient, but I was on hold for 40+ minutes before I got through. I think that is not acceptable and would have been 5/5 if hold time was <3 minutes.
4 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient
Many thanks for taking the time to leave a review and we’re delighted to hear your positive comments about Joe from our dedicated Patient Services Team who assisted you.
We’re very sorry to learn of the extended wait time you experienced in speaking to a member of the team. Regrettably this has been affected by current resourcing levels and we’d like to apologise for any frustration and inconvenience this may have caused you. Please rest assured that we’re actively working to reduce and improve call waiting times, to ensure that we continue to provide an excellent patient experience.
We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I’m not sure of her name
I’m not sure of her name, but the lady I spoke to over the phone to discuss my medication was lovely, and dealt with my queries quickly and professionally, so I would like to extend my gratitude for this. Thank you.
3 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Tom
Thank you so much for your kind review. We're delighted to hear about your positive experience with our Patient Services Team and are glad they were able to assist you with your queries about your medication. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Réponse de Lloyds Clinical
Dear Joe,
We are so happy to hear that Michelle was helpful and you were satisfied with our Patient Services experience.
We appreciate you taking the time to leave such lovely feedback.
Always here to help.
Lloyds Clinical
They were absolutely amazing with total…
They were absolutely amazing with total satisfaction in each and every aspect!keep it up 👌👍
2 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bharat,
Thank you so much for taking the time to write such a warm and positive feedback! We are happy to hear that you were totally satisfied with the team's services. We are always here to help.
Lloyds Clinical.
Réponse de Lloyds Clinical
Dear Matt,
We’re delighted to hear everything went well and that our team could support you quickly. Your feedback means a lot to us. Thank you for taking the time to share it.
Lloyds Clinical
Great customer Service
Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescription not being sent by the hospital ) and would follow up .
True to her word , she contacted me and resolved the issue and would expedite the delivery .
Great customer care .
1 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Steven,
Thank you so much for your review. We're really pleased to hear that, once connected, you had such a positive experience with Gemma. It’s great to know she was attentive, reassuring, and followed through on her commitment to resolve your issue and arrange delivery. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
amazing experience
Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call and was very professional. Thanks again!!
31 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Mia,
Thank you so much for your review. We're delighted to hear that you had such an amazing experience and that Joe was able to assist you in arranging your delivery ahead of your holiday. It’s great to know he was helpful, friendly, and professional throughout the call. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I felt very comfortable talking about all…
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
29 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bridget,
Thank you so much for your review. We're really pleased to hear that you felt comfortable and supported during your conversation, especially at what sounds like an important stage in your journey. It’s great to know the call helped put you at ease and get everything sorted. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Just a awful company to have to deal with
Fast becoming one of the worst companies I have to deal with in my life. 2 no shows on a delivery now. No medication for over a month and the queue to talk to someone on the phone is just insane. I work full time, I don't have time to be 17th in a queue because I'll be sitting there for over an hour! I've emailed and had no reply either.
Absolutely woeful.
29 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Paul,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it must be to be without medication and to experience delays when trying to contact us.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and delegate the matter to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
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