I can’t remember the name of the lady I spoke to today. She was very pleasant and thorough with all the information I needed. Also giving opportunity to go over anything again if needed. Everything... Voir plus
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I cannot express my deepest gratitude to Alex and her team. Truly so thankful for the empathy shown towards myself and the delivery of medication. If you have a problem with deliveries or medication i... Voir plus
After a very long time in a queue to speak to someone about my upcoming delivery, I spoke to a very polite and apologetic young man. He helped me to rearrange my delivery to a more suitable date.
L'entreprise a répondu
Had to ring the team today because my delivery for medication is overdue the date i take it . Went on the app to book delivery slot but wasnt able to book it due to the option of dates given the advi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very helpful sorting out the delivery
Very helpful sorting out the delivery. Tried various options and provided excellent timely service.
6 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you found the team helpful in sorting out your delivery and that various options were explored to provide a timely service. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This company do not realise they are…
This company do not realise they are playing with people’s lives. I had a delivery booked for today and have heard nothing from the company and trying to get through to them by telephone is almost impossible unless you want to wait on the phone for hours. I really don’t understand how this company has a license to deliver peoples life saving medication because they have no care for their patients
5 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Seb,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it is when a delivery does not arrive as expected, particularly for essential medication.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and ensure it is escalated to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Call handler Joe was very proficient
Call handler Joe was very proficient, but I was on hold for 40+ minutes before I got through. I think that is not acceptable and would have been 5/5 if hold time was <3 minutes.
4 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient
Many thanks for taking the time to leave a review and we’re delighted to hear your positive comments about Joe from our dedicated Patient Services Team who assisted you.
We’re very sorry to learn of the extended wait time you experienced in speaking to a member of the team. Regrettably this has been affected by current resourcing levels and we’d like to apologise for any frustration and inconvenience this may have caused you. Please rest assured that we’re actively working to reduce and improve call waiting times, to ensure that we continue to provide an excellent patient experience.
We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I’m not sure of her name
I’m not sure of her name, but the lady I spoke to over the phone to discuss my medication was lovely, and dealt with my queries quickly and professionally, so I would like to extend my gratitude for this. Thank you.
3 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Tom
Thank you so much for your kind review. We're delighted to hear about your positive experience with our Patient Services Team and are glad they were able to assist you with your queries about your medication. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Réponse de Lloyds Clinical
Dear Joe,
We are so happy to hear that Michelle was helpful and you were satisfied with our Patient Services experience.
We appreciate you taking the time to leave such lovely feedback.
Always here to help.
Lloyds Clinical
They were absolutely amazing with total…
They were absolutely amazing with total satisfaction in each and every aspect!keep it up 👌👍
2 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bharat,
Thank you so much for taking the time to write such a warm and positive feedback! We are happy to hear that you were totally satisfied with the team's services. We are always here to help.
Lloyds Clinical.
Réponse de Lloyds Clinical
Dear Matt,
We’re delighted to hear everything went well and that our team could support you quickly. Your feedback means a lot to us. Thank you for taking the time to share it.
Lloyds Clinical
Great customer Service
Once I got through to a rep I was really impressed . Gemma was attentive , concerned and reassured me that she would do everything she could to resolve my problem ( this was an issue with a prescription not being sent by the hospital ) and would follow up .
True to her word , she contacted me and resolved the issue and would expedite the delivery .
Great customer care .
1 juin 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Steven,
Thank you so much for your review. We're really pleased to hear that, once connected, you had such a positive experience with Gemma. It’s great to know she was attentive, reassuring, and followed through on her commitment to resolve your issue and arrange delivery. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
amazing experience
Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call and was very professional. Thanks again!!
31 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Mia,
Thank you so much for your review. We're delighted to hear that you had such an amazing experience and that Joe was able to assist you in arranging your delivery ahead of your holiday. It’s great to know he was helpful, friendly, and professional throughout the call. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I felt very comfortable talking about all…
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
29 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bridget,
Thank you so much for your review. We're really pleased to hear that you felt comfortable and supported during your conversation, especially at what sounds like an important stage in your journey. It’s great to know the call helped put you at ease and get everything sorted. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Just a awful company to have to deal with
Fast becoming one of the worst companies I have to deal with in my life. 2 no shows on a delivery now. No medication for over a month and the queue to talk to someone on the phone is just insane. I work full time, I don't have time to be 17th in a queue because I'll be sitting there for over an hour! I've emailed and had no reply either.
Absolutely woeful.
29 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Paul,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how concerning it must be to be without medication and to experience delays when trying to contact us.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and delegate the matter to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Chap was very helpful and sorted my…
Chap was very helpful and sorted my login problems without any hassle
29 mai 2026
Avis spontané
Just had a call from Lloyds Clinical…
Just had a call from Lloyds Clinical about a new medication I’m starting, and the lady was very clear and I could understand everything she said. A pleasure speaking with her.
28 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Peter
Thank you for your lovely feedback. We’re so pleased to hear the call was clear and helpful, and that you had such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
The nurse was amazing
The nurse was so friendly, so clear in her instructions. No question was a silly question. She was so patient and very helpful. Amazing.
The delivery came at the time expected the day before. Great service so far
28 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ian
Thank you so much for your kind feedback. We’re delighted to hear that you found the nurse friendly, clear, and supportive, and that your delivery arrived as expected. It’s great to know you’ve had a positive experience so far.
Kind regards
Patient Safety and Complaints Improvement Team
The lady I spoke with on the phone was…
The lady I spoke with on the phone was very clear and informative and made the process simple.
25 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Fiona,
Thank you. We truly appreciate you taking the time to leave such lovely feedback.
Julie will be so pleased to know her guidance helped everything feel smooth and stress-free.
Lloyds Clinical Team
Polite efficient first class
25 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Steve,
Thank you for the wonderful 5‑star review. We truly appreciate you taking the time to share your feedback.
Joe will be delighted to know his approach made your call smooth and efficient.
Lloyds Clinical Team
Very helpful and didn’t make me feel…
Very helpful and didn’t make me feel silly for getting my months mixed up
25 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Yana,
Thank you so much for the lovely review. Joe will be thrilled to hear this. We really appreciate you taking the time to share your experience.
Lloyds Clinical Team
Julie was very reassuring and put me…
Julie was very reassuring and put me completely at ease knowing exactly what was going to happen
22 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear 2212dianne0,
Thank you for taking the time to share your experience. It’s wonderful to know that Julie’s reassurance helped you feel comfortable and confident every step of the way.
We are always here to help.
Lloyds Clinical Team
Excellent staff
Excellent staff, covered everything in a very professional manner.
22 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Emma,
Thank you for the excellent feedback!
Our team takes pride in delivering professional support, and we’re glad that came through during your call.
Best regards,
Lloyds Clinical Team
very helpful and great service thanks!
21 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Alex
Thank you for taking the time to leave a review. We are pleased to hear you have received a great service.
Kind regards
Patient Safety and Complaints Improvement Team
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