Local Services Drainage Avis 

Be careful of this company. Promised to do the job but charged me £900 with out unblocking anything. They wanted another £5000 to repair the drainage. They are a fraud company. After honest review they flood it with 5 star reviews. Be warned

Really impressed with Matt’s honesty and service. He took the time to explain the issue with our shower drain clearly and patiently, reassured me that the problem wasn’t actually the drain but likely a leakage issue causing the smell.

No upselling, no unnecessary work, just genuinely helpful advice that saved me from spending a lot of money. Refreshing to deal with someone so trustworthy. Highly recommend Matt 👍🏼👍🏼

Really good experience with the company. They came on the same day I called & cleared blocked driveway drains that wasnt draining any rain water. Its rained heavily since & I can confirm the issues been resolved. Good pricing & a really (really) fast service

I contacted Local Services Drainage when my drain was blocked. They sent out there man to unblock it. He explained that the drain was damaged and there was nothing he could do. He said he could replace the drain at a cost of £1900. I am disabled and need to use my shower quite often. I paid the £950 deposit. In the meantime, my insurance company sent a man to look at it and he cleared the blockage of grease in 20min. Local Services Drainage refunded to pay me back my full deposit, they charged me £230 for a job they said they could not fix and they lied to me about the damage to my drain. They haven't replied to me regarding my complaint. Customer service, What customer service. My advice for people with blocked drains, look somewhere else.
Peter O'Keeffe

They said , £59 an hour . So it seems reasonable but I ended up paying £448.80. They charged me for jet wash while using my water. The worst part is they never sorted out the drainage problem at all instead they want £3495 to fix it . Now why would someone spend 4 hrs only to tell you he can’t do it beyond me. Now the collapsed man hole and £3945 feet recommended by this company is a fraud. This company is a fraud please don’t ever use them. Thames water sorted it out with in 20 minutes of arriving and my problem is over. But anyone who uses this company is a fool like me. There was no collapsed man hole that should cost almost £4000. This company is officially a corrupted company. Anyone who uses them must be a fool like me

Joel arrived early.... phoned ahead. He quickly assessed the issue and sorted it out. No fuss, no mess..... and no unnecessary procedures... good stuff

Joel was very friendly and explained the issues we were having very well. Highly recommend

Horrific experience with this company! We had a issue with our toilet blocking up and they came out the same day (this is the only good part of this review).
They informed me they were unable to unblock the drain and that it was pitch fibre and needed relining. We paid a 50% deposit for this and booked the work in for 2days later, to completed by a 'specialist team'.
The 'specialist team' arrived and informed me it was a shared ownership drain and the responsibility of the water board. They informed me that they would not complete the work and we would receive our 50% deposit back the same day. This did not happen.
The water board attended the same day and cleared the drain in minutes and informed us it was not in fact shared ownership.
Finally 32 days after this, numerous phone calls in my part and no response from customer service to an email I sent, we have finally received the deposit back.
As it stands we still paid them £550 for the initial call out, where they did absolutely nothing to resolve our issues.

These people are not interested in giving any sort of value
They are only interested in delivering nothing and charging as much as they can get away with
After arriving at my house 5 hours late, they unpacked a faulty camera which confirmed that the drain was blocked . They then unloaded another piece of chargeable kit which they didn't use (but still charged)
They came back the next day with a working camera which apparently gave them enough information to provide a quote for the work which came to an astonishing amount which they then said was reliant on paying 25% upfront
They said the pipe needed relining even though the camera couldn't get through the pipe
Cheats, charlatans and scammers
Dont go any where near them

Phoned this morning been waiting all day for engineer to call
Just got a call to say they can’t now come today earliest they can do is Monday morning
When I asked if they work weekends initially I was told no I then said but your website says 25/7 so I was then told oh we do work weekends but are fully booked
So hopefully no one has an emergency as apparently they can’t deal with it
My toilet is still blocked and I certainly will not be using this company or wasting my hard earned money on them
Disgusting

Update after reading their response:

Following my review I was called and offered a full refund which I expected promptly without further discussion, but it did not arrive. I called back a week later and the customer service rep told me the director himself had tried to call to offer me compensation further to my refund, to delete this review. So far I have received neither a refund, nor compensated.

Let's not forget about the part where I was told that Charlie would most likely be sacked for the service provided and very poor form after care. That doesn't really match with your response now, does it.

Further to that, when you do call or text the phone numbers that customer service reps use to call you, you find out on your next phone bill that they're secretly PREMIUM NUMBERS charging you for texts and calls. Will report the company to Ofcom for this since they took the time to write another one of their nonsense word plays in response to yet another legitimate bad review.

I have just cause to believe the rafts of positive reviews that come in clusters are totally fake and will take that up with Trust Pilot directly as it is an important issue of general consumer trust.

I have never interacted with a business before where I felt so sure afterwards that every single one of them was a sociopathic liar. They'll stay nice and calm as they lie to you, and belittle you for feeling angry towards them.

According to publicly available records the director of this company (registered as LOCAL SERVICES NETWORK LTD at Company's House website) has a long wake of dissolved or currently being liquidated set of company records, this is an obvious red flag to unwitting consumers. The company has had every chance to settle this via refund + compensation offer but have decided to keep my money for the experience described below, and play their usual games with works of fiction on public reviews instead.

This is the original review now:

Unfortunately I need to write a more complete, transparent review a couple months after using this company, because this experience is not positive and I no longer recommend this company.
The requested amount for a few minutes visit by two guys with a wet vac was £224. I explained why this was ludicrous and it was reduced to £153. Still a bit expensive but I believed value had been delivered and I was happy with that if it ended the saga.
Tenants have complained of the same blockage in apartment only 2 months later, having used the kitchen sink very little and the dishwasher not at all. They informed me that the visit by this firm was extremely quick and that they had not been confident at all that the job was done thoroughly and that drainage was not satisfactory.
I had asked Charlie to go for a follow up visit at the time. It was a Thursday and he agreed to go back on the Friday. One tenant waited up all day after working a night shift as a nurse, for the follow up visit. Charlie eventually called Friday afternoon to tell me he would not be making it. He then re-dialled me accidently thinking I was another customer and revealed that he was on the M25 some distance away from Southampton, on his way to another job they had prioritised over completing this one.
This morning I requested a revisit based on the above, was told his office (reminder it's a family business so it is entirely their call how to conduct that business) would probably charge me again. I wouldn't expect to pay twice for the same job and I would expect follow up visits to be swift (same or next day) and without further charge.
I hope this business receives this feedback and takes it onboard and serves others better. Don't try it on with price like you did to me, do the job properly with more thorough testing/inspection, if there's a need for a follow up do it quickly without quarrel or talk of more charges, and don't bail on appointments!!
You have wasted my time, my tenants time, my money and my patience. I even wrote you a positive review 2 months ago, because you asked for it, despite being unimpressed with the initial invoice you tried to issue. I gave you an opportunity this morning to put this right and you haven't, I won't be strung along by you any further.

Local Services Drainage were brilliant from the moment I called them. We had sewage backing up in the garden, and they arrived within a few hours. The engineer cleared the system, carried out a CCTV check, and explained exactly what had caused the issue. Everything was sorted in one visit, and the price was very reasonable. Couldn’t ask for better service.

No messing about they sorted my issue out, very polite and don’t leave a mess which is rare 10/10

Done an amazing job, highly recommend

We booked Local Services Drainage for a routine CCTV survey as part of a home purchase. The engineer was on time, friendly, and provided a very detailed report explaining the condition of the drains. It helped us make an informed decision before buying. Excellent service and communication throughout.

We had an emergency blockage and they were absolutely amazing! Super quick, relaxed people and tackled the job with ease... very good price and more importantly, perfect quality work!

Brilliant service and very friendly. Drainage is now working perfectly fine 🙌🏼🙌🏼

amazing and speedy service. did what needed to be done. 10/10, would recommend.

We contacted Local Services Drainage for a CCTV survey before starting some building work. The engineer arrived on time, carried out a thorough inspection, and explained everything clearly afterwards. The report was detailed and easy to understand. Really good experience — professional company that I’d definitely use again.