The radar detector I ordered was completely useless. It issued constant alarms even when there were no cameras in the area and the messages were indecipherable. Lumenvira tried to hide behind their te... Voir plus
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Bought a doorbell camera for £90, this was a stupid purchase because the doorbell camera doesn't even have WiFi capability! I thought at that price WiFi capability and phone notifications would be... Voir plus
L'entreprise a répondu
Poor-quality product and no response to return requests I paid £49.99 for a car speed-warning device, which arrived on 25 October 2026. In my opinion, it felt cheaply made and the quality fell... Voir plus
L'entreprise a répondu
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order. I have nothing in junk/spam. No receipt so was anxious about the validity of the... Voir plus
L'entreprise a répondu
1,8
Bas
263 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent customer service
Excellent customer service, highly recommended.
27 février 2025
Avis spontané
Réponse de LumenVira Store
Thank you so much for your 5-star review! 💫
We’re thrilled to hear you had such a positive experience. Your trust means the world to us, and we’ll keep working hard to deliver the best service possible.
Thanks for choosing us!
Broken hydrogen bottle
I ordered the hydrogen bottle early December and it arrived approximately 4 weeks later. When I removed it from the box I found the glass bottle was cracked at the bottom. The bottle cost £70 and I didn't get to use it once. I have tirelessly rang the contact number and continuously get an answer message in a foreign language. I have sent numerous emails and no reply
20 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi David,
We sincerely appreciate your feedback. However, we would like to clarify that we have attempted to contact you multiple times regarding your issue—on December 18th, February 5th, and again this morning at 9:00 AM. Kindly check your email, including your spam/junk folder, as you will find our messages requesting a photo or video to better understand and resolve your concern.
Unfortunately, we have not received any response from you, nor do we have any record of a call from your phone number in our system. It is quite disappointing to see a public review criticizing our service when we have actively tried to assist you without receiving any communication in return.
We remain fully committed to resolving this matter and kindly ask that you respond to our emails at your earliest convenience so we can assist you properly. Write back to info@lumenvira.com or carolina@lumenvira.com
We have reached out to you multiple times via email, phone, and SMS. Kindly check your inbox, including your spam folder, or consider reaching out to us from a different email address.
We are still awaiting your response to resolve this matter for you as soon as possible. Please let us know how you’d like to proceed.
Best regards,
The team
I ordered the tyre inflator 2/3 weeks…
I ordered the tyre inflator 2/3 weeks and have still not received it. I have written to the customer services and had replies advising that they run out then saying it would be delivered asap then changed the delivery company and it’s still not here. They told me that it was
delivered 2 days ago and was signed for - but not by me. I have asked for a refund and now waiting for a response.
I am totally let down by this company. They take the money when ordering and here I am with nothing. I am in my 70’s and can’t afford to be out of pocket by nearly £50
Following on from my earlier experience I have have contact from Lumenvira who apologised for the difficulties I experienced and refunded the money yesterday. Thank you for the follow up. I am sorry I did not receive the tyre inflator but I am pleased to have had my money refunded.
UPDATE
Further to my earlier review I have had further contact with Carolina at Lumenvira following receiving the very late delivery of the tyre inflator by Royal Mail. I have now reviewed my scoring to Five Stars we resolved the matter to my satisfaction and thank Carolina for her quick and helpful intervention.
13 février 2025
Avis spontané
Réponse de LumenVira Store
Hi Elizabeth,
Thank you for your feedback, and we sincerely regret the inconvenience you experienced. We understand how frustrating this situation must have been for you.
Unfortunately, the issue was caused by Royal Mail, as they incorrectly marked the package as delivered and signed for by someone else. As soon as we were made aware of the issue, we immediately opened a formal complaint with the logistics company to recover your package. However, their response took several days, which we acknowledge was not ideal.
Because our customers are always our top priority, we did not want you to wait any longer, so we proactively issued a full refund to ensure you were not left out of pocket.
We truly appreciate your patience and understanding throughout this process, and we apologize once again for any frustration caused. If there is anything else we can do for you, please do not hesitate to reach out.
Video door bell
Unfortunately the door bell I purchased did not work satisfactorily with my Wi-Fi Reuter and two additional Wi-Fi pods. The support from customer service Carolina Garcia was excellent. I was eventually refunded the total cost.
7 février 2025
Avis spontané
Réponse de LumenVira Store
Thanks for your support Chris!
Reliable , good service
Very good service, item arrived, other item not required so given refund. This has now been paid.
10 février 2025
Avis spontané
Réponse de LumenVira Store
Thanks Dennis!
Issue Resolved with Total Satisfaction
Initially I was disappointed that my order for a tyre inflator for my car was nor delivered as expected.
I made contact with the company to express my concern.
It was explained that there had been an issue with the item. As a result their very helpful customer service department arranged a full refund to I be made. This was made within a week.
Problems occur and mine was dealt with swiftly and courteously, I will have no hesitation in reusing this company
23 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi Mr. Reed,
We sincerely regret to hear about your experience and completely understand your frustration. Upon reviewing your order details, we can confirm that your purchase was placed on February 1st, and today (February 9th) we received our first notification regarding the issue with your package.
As today is Sunday, our logistics team is currently unavailable, which is why we are unable to provide an immediate resolution. However, please rest assured that we always proactively contact our customers when an issue arises during transit, ensuring either a replacement shipment or a full refund, as per our commitment outlined in the return policy available on our website.
We also noticed that, before posting this review, you did not reach out to us via email or phone to request further information or assistance regarding your order. Our team is always available to help, and we would have gladly provided a swift resolution had we been given the opportunity.
We truly value our customers and take every concern seriously. We will be investigating this issue first thing on the next business day and will reach out to you with a solution. In the meantime, please feel free to contact our support team directly so we can address this matter as quickly as possible.
Thank you for your feedback, and we sincerely regret the inconvenience you experienced. We understand how frustrating this situation must have been for you.
UPDATED:
The delay and delivery issue were due to an error on Royal Mail’s part. As soon as we became aware of the problem, we immediately filed a complaint with the courier service to investigate and recover your package. Unfortunately, their response took longer than expected.
Since customer satisfaction is our top priority, we don’t want you to wait any longer for a resolution. To ensure you were not at a loss, we promptly processed a full refund.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the process. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Sincerely,
The team
Réponse de LumenVira Store
Hi Kelvin! Thanks for your review! We are here to help our customer!
Réponse de LumenVira Store
Hi Peter! Thanks for your support Lumenvira!
Quick shipment. Helpful. Staff.
Shipment was a lot quicker than I thought it would .
Bought for elderlyNeighbour and Contacted the company for some help.
They Repliedvery quickly and we’re very helpful.
Thank you Caroline.
17 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your purchase! We are here to help you with any questions at any time!
The unit was OK.…
The unit was OK but very little better than a similar device from another provider. I was given a 50% refund and have opted to keep the unit as a spare to avoid the postage cost and delays involved in returning it. Refund was received in 3 days so excellent refund time.
Original Delivery was about 4 days so not bad on that score either.
28 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi Andrew! Thanks for your support!
Very poor do not buy from this retailer…
Very poor do not buy from this retailer if you are in the UK. Slow delivery. Poor customer service. Failed to carry out refund as promised. Honestly, please don’t buy their products. Please note they are not in the UK. If you want to send something back they will ask you to pay the shipping costs to Spain. They may then offer you a 50% refund before then agreeing to a full refund a x not completing the transaction. In my case they blamed an open chargeback case for why they couldn’t refund. I removed the chargeback and they still didn’t refund. If you want this sort of hassle go ahead abc buy from them. Good luck.
2 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi Alexandra, Thank you for sharing your concerns regarding your recent experience with us. First and foremost, we sincerely apologize for any inconvenience caused and would like to clarify the situation to ensure full transparency.
We understand your frustration regarding the refund process. Please allow us to explain:
When you opened a chargeback with your bank, the funds related to your order were immediately frozen and placed under review by the payment processor. Even though the chargeback has since been closed, the system automatically locks these funds until the case is fully resolved. We have contacted our payment service provider and were informed that the process to unblock the funds may take up to 30 days. Unfortunately, this is beyond our direct control, but we are actively monitoring the situation to expedite the resolution as much as possible.
Please rest assured that we always issue refunds to our customers promptly. This is an exceptional case caused by the chargeback process, and we deeply regret the complications it has introduced.
Additionally, we would like to address your concerns regarding product returns. At no point have we requested you to ship the item to Spain, as we have different warehouses accross Europe to accommodate customers in your region. If there was any misunderstanding in our communication, we sincerely apologize.
We value your trust and are committed to resolving this matter to your satisfaction. We will keep you updated on the status of the refund as soon as we receive further updates from the payment processor.
Thank you for your understanding and patience during this time. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
Kind regards,
Top tier customer support
Very trustworthy company orderd a wifi extender from here although I wasn't completely satisfied with the overall product the customer support was top tier got a fast response and a quick solution to it all,would definitely recommend them
21 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your support! We are always here to help our customers 24/7.
Front door security camera!
Had a problem with my new security doorbell and Carolina sorted it offered advice and resolved the problem.
Thank you Carolina for all your help! 😊
20 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your support! We are here to help our customers and also to grow as a company!
The WiFi booster
The WiFi booster, sadly didn't work for me, did not boost WiFi signal. But customer services were very quick to refund.
11 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your review!
This company provides excellent…
This company provides excellent customer service
The staff I contacted resolved my enquiry extremely quickly.
They are extremely polite in all communications.
14 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your review! We are here to help our customers always. Kind regards
Very good Customer Service.
Very good Customer Service.
The product that I purchased didn't do what I wanted it to do so I contacted Lumenvira. They gave me a full refund with no quibble whatsoever.
I definitely would do business from them again.
10 janvier 2025
Avis spontané
Fantastic product
Fantastic product, I purchased the self cleaning water bottle as a gift for my wife. She loves it , great quality I have decided to get myself one.
13 décembre 2024
Avis spontané
Excellent Customer Service
Very good customer service. Prompt replies from Carolina and she resolved the issue professionally.
Would not hesitate to recommend Lumenvera and Carolina.
8 janvier 2025
Avis spontané
Great Customer Service
The WiFi extender I purchased didn’t live up to expectations so I opted for a refund under the 60 day money back guarantee. This was dealt with promptly and I was even told I didn’t need to return the item.
Well done.
6 janvier 2025
Avis spontané
Lumenvira Customer Service is superb
Lumenvira Customer Service is superb. Their service is punctual and effective - a great company to deal with.
6 janvier 2025
Avis spontané
Réponse de LumenVira Store
Hi! Thanks for your support, we are here to help our customers. Kind regards, The team
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