The radar detector I ordered was completely useless. It issued constant alarms even when there were no cameras in the area and the messages were indecipherable. Lumenvira tried to hide behind their te... Voir plus
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Lisez les avis des autres
Bought a doorbell camera for £90, this was a stupid purchase because the doorbell camera doesn't even have WiFi capability! I thought at that price WiFi capability and phone notifications would be... Voir plus
L'entreprise a répondu
Poor-quality product and no response to return requests I paid £49.99 for a car speed-warning device, which arrived on 25 October 2026. In my opinion, it felt cheaply made and the quality fell... Voir plus
L'entreprise a répondu
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order. I have nothing in junk/spam. No receipt so was anxious about the validity of the... Voir plus
L'entreprise a répondu
1,8
Bas
263 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impressive after purchase service
The Arbina electric shears arrived well packed but unfortunately the battery charger was incomplete.
However, the charger was promptly replaced without a problem.
I was impressed with the after purchase service.
25 juin 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and the trust you’ve placed in us. It means a lot to our entire team to know that you had a great experience with our service and product.
We’re here whenever you need us, and we look forward to serving you again in the future.
Warm regards,
Lumenvira Team
I recently purchased a video doorbell
I recently purchased a video doorbell
Which I loved the look of when it arrived I was excited only to find I wouldn't work with my 5g wifi so I contacted carolina via e mail whom was so helpful in resolving my issue she went way above to see that I was satisfied with the outcome would definitely recommend this company
4 juin 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you for your kind words and five-star rating! We are delighted you’re satisfied with your experience, and we look forward to serving you again in the future.
Sincerely,
The team
I wrote a review 3 days ago and gave…
I wrote a review 3 days ago and gave this company 1*.
Because of their urgent action in refunding my £39.99
over a holiday weekend, I would not hesitate to buy from them in the future, and as a result I feel they are worthy of 4*s
27 mai 2025
Avis spontané
Réponse de LumenVira Store
Hi Brian!
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. Your support means the world to our team.
Sincerely,
The team
Great customer service
When ordering item there was a discount available but did not activate on check out. Emailed Luminvera and Carolina & team checked this out. Next day got reply to say the discount amount was now refunded to my account. Thanks for your very kind assistance.
16 mai 2025
Avis spontané
Réponse de LumenVira Store
Sincerely thank you for your excellent rating! We’re delighted to know we met your expectations. We're always here if you need anything. 😊
Contrary to a review I gave weeks ago I…
Contrary to a review I gave weeks ago I still have not received the item I ordered, I was told royalty mail had got my order but when I tracked it they had not yet received it . Very disappointed!!
16 mai 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you for reaching out. Before getting in touch with you, we proactively asked our warehouse and logistics team to review the status of your order.
We have confirmed that your parcel is currently in transit and scheduled for on-time delivery. In parallel, we also contacted Royal Mail directly to help expedite the final delivery. However, please note that last-mile delays may occasionally occur due to circumstances beyond our control, such as local courier backlogs or regional disruptions.
We sincerely apologize for any inconvenience this may cause. While we are actively monitoring your shipment and doing everything possible to support a swift delivery, once the package is with the local carrier, our ability to influence the delivery timeline is limited.
We appreciate your patience and understanding, and we remain at your disposal should you have any further concerns.
Kind regards,
The team
I placed an order for 4 doorbells
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order.
I have nothing in junk/spam. No receipt so was anxious about the validity of the purchase
EDIT HOW DO I RETURN OUR ORDER? We cannot get it connected. Unless you can help. It keeps saying WiFi password incorrect.
7 mai 2025
Avis spontané
Réponse de LumenVira Store
Dear Customer,
Thank you for your messages. We would like to inform you that we have already responded to all four of your emails earlier today. Please check your spam or junk folder, as tracking number emails sometimes end up there by mistake.
Additionally, we sent a text message this morning to the same phone number you provided when placing your order.
For future inquiries, we kindly ask that you contact us directly at info@lumenvira.com instead of leaving public comments. This ensures we can assist you quickly and efficiently.
Please note that we are unable to post tracking links publicly, and the name used in your comment does not match the one used on your order. If you review the other 125+ reviews, you will see that we always respond to our customers promptly—usually within a matter of hours.
We remain at your disposal and hope you are able to locate our emails in your inbox or spam folder.
Please, write us back to info@lumenvira.com
Best regards,
The team
Awful company
Awful company. I ordered a doorbell online, after researching non subscription wireless doorbells. Item came yesterday after 2 weeks of being told it was coming from China, and being pushed from pillar to post. The item was cheap and tacky and required a subscription to work properly. The return address is in Spain. They have offered me 50% back. This is how they make their money and should be closed down.
1 mai 2025
Avis spontané
Réponse de LumenVira Store
Hi Nicky Egerton,
We are genuinely sorry to hear that you are not satisfied with your experience. However, we feel it is important to clarify several facts regarding this situation.
From the very first contact, our support team has treated you with respect and professionalism, despite the consistently rude, offensive, and racially insensitive language you have used throughout our communication. Our team kept you informed about your order status at every stage and ensured that your parcel was delivered within the estimated timeframe stated on our website.
Once the product was received, you chose not to open or test it, and instead, continued to direct hostile messages toward our customer service representatives — even as they patiently offered to assist you with the setup. Despite your inappropriate behavior, we went beyond our policy and proposed multiple solutions: including a full return option and, as a gesture of goodwill, a 50% refund without the need to return the product. Unfortunately, none of these proposals seemed to satisfy you.
We must also state that we take defamatory and false claims very seriously. Your review, as well as your public profile history, shows a pattern of aggressive and disrespectful behavior toward various companies. This is unacceptable and undermines the spirit of fair consumer feedback platforms.
Our legal team has been informed and is already reviewing your comments for potential breaches of defamation and platform abuse.
At this stage, we believe it is in the best interest of all parties to close this matter. We reserve the right to refuse service to individuals who display abusive, discriminatory, or defamatory behavior.
Sincerely,
The team
Always a swift response to my queries…
Always a swift response to my queries and very polite too. Carolina is exactly right for dealing with the public.
29 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Michael!
Thanks for your review. We are working hard to give a better service to all our customers.
Sincerely,
The team
Hydrogen Water Bottle
As others have mentioned order don’t come from the uk despite their contact number being a UK number. They also have their registered address in Spain.
I made my order on 20th April and this arrived within 7 working days as indicated on the website.
The package arrived unbranded and directly from China, absolutely no mention of Lumenvira anywhere. If I known this was the case I would have purchased directly from Alibaba and saved a lot of money
My biggest issue is the lack of information on how to clean the product before first use. So I followed the standard cleaning instructions provided on the website “ A: The bottle is easy to maintain. Simply rinse it with warm water after each use. For a deeper clean, you can use a mild detergent and avoid submerging the base in water”
There was no information on how to clean provided with the bottle.
I was concerned about the smell of the product when using this as it made the water water taste metallic. So I emailed the company to why I was advised “ For the water bottle, we recommend soaking it in warm soapy water for approximately 24 hours. This will help remove any remaining residue or manufacturing odor and ensure it is fully clean before first use. After soaking, please rinse it thoroughly with clean water” while customer service was pretty good to provide this information, surely if you need to do this to ensure it’s “fully clean” before using then this information should me made clear on the website and included in the instructions within the package.
So far not impressed with the product or the companies lack of information, feels like you are just paying a middle company to purchase a product when you could go directly to the source and save money.
28 avril 2025
Avis spontané
Réponse de LumenVira Store
Dear Michael P.,
Thank you for your message.
We would like to inform you that your order was dispatched on April 22nd and is expected to be delivered this week, fully in line with our shipping policies. As indicated on our website, our delivery timeframe is 5 to 7 business days, excluding weekends and public holidays.
Please note that we are a global company selling across the European and American markets, not exclusively within the UK. While our customer support number is based in the UK for your convenience, our operations and logistics are international. If you require products strictly sourced locally, we kindly suggest purchasing from a local store rather than opting for the flexibility and comfort of online international shopping.
We also respectfully highlight that implying negative connotations about products shipped from other countries could be considered inappropriate. In today’s globalized world, it is very likely that many of the items in any household originate from different parts of the world.
All relevant details regarding our shipping processes and company policies are clearly outlined on our website. We encourage all customers to review this information before making a purchase.
Without any prior negative interaction from our side, we find it unfortunate to receive comments of this nature, and we sincerely believe that mutual respect is essential in all communications.
Thank you for your understanding. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
The Team
Ordering and delivery was easy
Ordering and delivery was easy. However I was surprised to receive 5 units when I only ordered one.
The company was helpful, responded quickly to my query, but didn't want the extra units returned! So I'm giving them to charity.
7 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Helen!
Thanks for your kind review! We are here to help always our customers.
Sincerely,
The team
After sales and returns was very good
After sales and returns was very good. Thanks
24 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Jim,
Thank you so much for taking the time to share your experience! 🌟
We’re thrilled to hear that you’re happy with your purchase and that the product met your expectations. It means a lot to us to know we’re making a positive impact.
Sincerely,
The team
Réponse de LumenVira Store
Hi Doreen!
Thank you so much for your lovely review! 💬
We’re delighted to know that everything—from the product quality to the delivery experience—met your expectations. At LumenVira, we work hard to offer not just great products, but a smooth and reliable shopping experience too.
We truly appreciate your support and look forward to serving you again in the future.
All the best,
The team
Make contact early and you will be given correct information.
The only problem was the lack of notification at the start. But once contact was established the order was delivered on time as I was advised. Would have no hesitation in using this company again.
22 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Michael!
Thanks for your review! We are here always to help our customers at any time.
Sincerely,
The team
Refund
Great got everything sorted that I needed to, and easy to get in touch with. And a big thank you to Carolina for all her support
21 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Susan!
Thank you so much for your kind words and for taking the time to leave us such a positive review!
We truly appreciate your support and are delighted to know that you had a great experience with us.
It means a lot to our team and motivates us to keep delivering excellent service.
We look forward to serving you again in the future!
Sincerely,
The team
Purchased a WiFi extender
Purchased a WiFi extender. Certainly not plug and play. Far too complicated to set up so wasn’t able to get it to work. Put it back in its box and will look for something else.
13 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Gerald,
We’re truly sorry to hear about your experience and regret that you weren’t able to get the Wi-Fi extender set up as expected.
However, we would like to clarify that we have not received any message or support request from you through our customer service channels. Our team is always available and committed to helping every customer—whether through step-by-step video tutorials, written guides, or even phone assistance, depending on your preference.
Leaving a negative review without reaching out to us first gives us no opportunity to assist you and may unintentionally cause harm, even when the issue could likely have been resolved easily.
If you're still open to a solution, we’d be more than happy to help you get the product working as intended. Please feel free to contact us directly at info@lumenvira.com and we’ll respond promptly with support tailored to your needs.
Thank you again for your feedback—we’re always here to help.
Warm regards,
The team
Avoid this company based in Spain and customer service are outright liars.
Sorry but yet another update. So as the last desperate attempt to get my review taken down they logged a complaint with trustpilot saying it contained illegal or harmful content. Thankfully Trustpilot reviewed and disagreed. A very sad and pathetic company Lumenvira are all round.
Upate after their response.
Latest update is this company tried to get the review removed by saying it was against the wrong company! Ermm so why did they respond to my review....... guess they forgot that they did. Hilarious!
Firstly 2 things which are outright lies they did not call me for an hour or send a video! Why lie about this? All they did was send instructions how to install which I'd done anyway and offered 50% discount nothing else!!
Disgraceful why a company would outright lie about support they had offered even more reason not do business with them!! Oh and the cheap junk they sell is actually half the price on Amazon but no doubt still junk ! And no offensive language was used except Junk!! Lol
Avoid this company, based in Spain which isn't evident on the website. Product I ordered was sent from Korea and was useless, sent over a video as requested to show it not working correctly which I did then was sent a set of instructions of how to set the extender up if she'd bothered to watch the video properly she would see it had been set up so those instructions were useless. Was then told had to pay tracked postage back to spain which would have cost more than the piece of junk I was sending back. Very rude and patronising person dealing with it who clearly doesn't understand the products they are selling. Avoid this company based in Spain!
15 avril 2025
Avis spontané
Réponse de LumenVira Store
Dear Tim,
Thank you for your feedback. While we understand your frustration, we would like to clarify the full context of your case in a respectful and transparent manner.
From the moment you contacted us regarding the WiFi extender, we have provided multiple forms of support to help you resolve the issue. This includes:
A detailed installation guide
A video tutorial
Several email responses addressing your concerns step by step
A 50% discount offer as a gesture of goodwill, should you prefer to keep the product without returning it
Additionally, despite receiving messages from you containing offensive language toward our customer support team, we chose to go the extra mile by calling you directly and spending over an hour on the phone in an attempt to guide you through the setup process. Unfortunately, these efforts were unsuccessful, as you repeatedly refused our assistance and insisted the product was faulty, despite it being fully functional.
We want to emphasize that we do not keep customers’ money without reason. You have always had the option to return the product for a full refund, as per our refund policy. All we ask is that the product be returned to our European warehouse, as explained to you via email. This is standard procedure and clearly outlined in our policies.
It’s important to highlight that the issue you are experiencing is not due to a defective product, but rather to a refusal to follow the setup instructions provided. Your final email to us included threats to defame our company on social media, and after reviewing your public Trustpilot profile, we have observed a pattern of similar one-star reviews left for various businesses. This raises concern about your true intentions, as it appears that your goal is to keep the product while also demanding a full refund.
We are a transparent company, and we stand behind our customer service. We are based in different countries accross Europe and the US, as disclosed in our terms, and we ship products globally depending on stock availability. If you wish to receive a refund, you are still welcome to return the product using the return address we have provided. Once received, we will issue your refund promptly, as we do with all our customers.
Thank you for your attention.
— LumenVira Customer Support Team
Exceptional customer service
Great customer service - I will certainly be back to Lumenvira
11 avril 2025
Avis spontané
Réponse de LumenVira Store
Hi Ralph! Thanks for your review. We are happy to assist our customers! 👍🏻
Quick delivery and quick customer…
Quick delivery and quick customer service definitely a favourite choice now
3 avril 2025
Avis spontané
Réponse de LumenVira Store
Dear Paul,
Thank you so much for your kind words! We truly appreciate your support and are glad to know you had a great experience with us. 👍🏻
Sincerely,
The team
Lots of communication and although I…
Lots of communication and although I made a mistake with my order, it was immediately rectified and I got the difference in payment back. The company, especially Carolina, treat their customers with respect
26 mars 2025
Avis spontané
Réponse de LumenVira Store
Dear Marilyn,
We're grateful for your positive feedback! It means a lot to our team and motivates us to keep delivering excellent service.
Sincerely,
The team
My experience with the Company has been excellent. Perfect to do business with.
My experience with the Company actually, warrants a 5 star. The only reason it’s 4 is because the product was unfortunately a faulty one and I had to contacted LumenVira. They were brilliant! I explained the problem and they responded immediately. I had sent them photos and they replied they were talking to their warehouse, identified the problem and immediately refunded my money. They gave 5 star service and I would definitely use them again.
25 mars 2025
Avis spontané
Réponse de LumenVira Store
A heartfelt thank you for your amazing review! 🙌
We’re so happy to know you’re satisfied with your purchase. Feedback like yours truly motivates us to keep getting better every day.
We’re always here if you need us!
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