LumenVira Store Avis 

I could give this a zero if i could. Firstly I wanted to cancel my order within half an hour of purchase and they didn't let me, they said I need to refund it, and now even though the return address was on there, I returned it and now they are saying they can't give me a refund because we didn't provide with the address. They think customers have time to go back and forth with them whilst having busy lives. When I told them this, their tone also changed from being nice to being cold!

I bought a portable speaker from here. The battery only lasts 2 hours (after owning it for a month, it’s supposed to last for 6hours)
I have tried to get a refund, however I was 2DAYS over the return period.
The only help that was offered was if I sent a video of the problem (obviously not possible)

Terrible product. Late arriving. Managed to get it to work. Describe it as adequate for the first few weeks. Then it was sporadic, sometimes it would pick up images, then not.
Had a message to say the battery was low, charged it, then couldn’t get it to work at all.
Customer services were very rude and quite threatening, which was quite upsetting.

Bought an Arbina strimmer. After one use it broke . They are now refusing to repair or replace. Received a very rude email from them advising case closed.

The product ordered was not delivered to my address. I am in conversation with the company regarding the incorrect delivery - hopefully this is sorted soon.

This company dosent make it easy too return items the WiFi extender dosent work with any of our equipment and I’m not sending back to china money lost

I paid £50 for a Bluetooth speaker that took nearly a month to arrive and then when it did it was not the brand, definitely not the quality advertised and selected. I will await to see if they respond to my demand for a refund.

i ordered a dash cam at £79.90 i don't know what i expected but i was willing to see if it was a decent product , it arrived quickly so i was at least happy with that , However the Dashcam wouldn't switch on or power up , Luminvera asked me to send multiple videos of me trying to switch it on and ended up stating that i wasn't switching on correctly (i have no idea how pressing a power button wrong goes) i have asked multiple times for them to at least take it back to investigate the fault , but no response from them £79 is a lot of money i cant just buy another Dash cam , it like they just keep blaming me for Switching it on wrong ???? that is crazy absolutely terrible product/customer service

I purchased some battery operated secateurs / shears from this company who passed the order to China for fulfilment. When the item arrived I found that the batteries were dead and would not hold a charge. An Email to this Spanish company resulted in their request for a video showing non function. This was sent but was refuted. A series of messages resulted in NO refund. A refund was refused on an item that had never seen Spain ! A request by me for a chargeback on my card was approved by my Bank, so I am not out of pocket. But, be warned this company is not one that I would recommend anyone go near.Do so at your own risk

Lumenvira seems to be a company that has completely useless products such as the Bluetooth speaker I bought from a comparison site that seems also a con.
The speaker cost me just under £50. It arrived in a box with no label with no instructions inside and a cable that did not charge it for more than 5 mins. The sound was terrible and after a little while it started ‘beeping’ every 30 seconds very loudly. I checked the comparison site and everything about is is fake. The customer care dept responded saying they can either refund me half the cost or I can send the speaker back. The address on the parcel was clearly not correct so I asked where to send it. Of course the answer came with an address in China and me having to cover export and import costs.. which left me with the choice of having to accept half my money. It has allegedly been refunded although I have not seen it yet.
I have reported their websites as well as the comparison site to the ASA

I paid £29.90 for a car scratch remover nano spray for cars it eventually arrived from China even though (Lumenvira are supposed to be a uk company ) what arrived to say I was surprised was without exaggeration a large thimble size of liquid this is nothing less than a scam buy from this company at your own risk

I recommend not buying from this company and if I could do zero stars I would. I purchased the xtendpro WiFi booster and it does not work. When I contacted them I was told I need to upload a video. I was unable to do this and had already experienced a great deal of inconvenienced trying to install it before realising it was faulty. I advised them at what stage in the process it was not functioning. I was then rudely advised that with no video they will assume it is working. I then asked to invoke the ‘no fuss’ 30 day money back guarantee as per their website as I was still in that timeframe and was advised that with no video, case closed. I was then advised (which felt like a warning) that if I leave a poor review, their legal team monitors for misleading information! All facts here and I will now be the one seeking legal advice re their misleading information to entice customers into purchasing. Worst company I have dealt with in a very long time and no refund on a faulty £40 product.

This company is a complete scam. I bought a WiFi extender which does not work, when I emailed their customer service team they tried to get me to pay to ship it back to china after spending £60 on a faulty device. They then let me know that any costs to send back to them I would have to cover. Absolutely disgusting service. DO NOT BUY FROM THIS SCAMMING COMPANY!!

I ordered a wifi extender from this business, receiving an acknowledgement on 13/02/26 saying that delivery would take place within 7 working days.
Since then I have received no further information - not even a tracking number. Attempts to contact to supplier on what appears to be a UK phone number produced a rapid Spanish voice saying something I did not understand. Further attempts at communication have proved fruitless.

Hi I ordered two heater in last November still haven’t received them.Their customer service team is really unhelpful.Please avoid this company at any cost

The headlamp product stated a 6 hour battery life but barely manages 1 hour. The return period is only 28 days and the support team weren’t interested.

Expensive, took ages to arrive and disappointing quality.

Avoid.

Purchased a doorbell camera which is not compatible with 5G!
Wasn't made clear prior to purchase.
Offered a 50% refund then reneged as it was out of return period (I did offer to return it). It took weeks to arrive and the return period was from date of purchase.
Left with a product that is totally useless to me.
Feel totally ripped off. I would avoid this company at all costs.

Same as nearly all the other customers, company are completely scamming people then hiding these reviews.=please don’t buy of this company as an absolute nightmare and should be shut down as not acceptable what they are doing!

I ordered a small robot dog for my grandaughter. It arrived and it was very poor quality, the box was second hand, squashed and the toy inside was unsafe, of very poor quality, and not fit for purpose. When I complained I was told I had to send it back to China,(no mention that it was Chinese) or I could have a 50% refund. What a scam. Don't buy from this company.
I have been asked for more details otherwise this review will be deleted. What more can I add other than customer services were NOT concerned at all. Plus i have since found out that the product can be bought elsewhere for a fraction that I paid. The toy barked and that was supposed to be rebotic !!

Product doesn’t work. They flat out refused to give me a refund/replace the product. They kept telling me that it does work. For those who haven’t recieved their item or their item is faulty, you can claim the money back via your bank, which is what I am now doing under the consumer rights act.