The radar detector I ordered was completely useless. It issued constant alarms even when there were no cameras in the area and the messages were indecipherable. Lumenvira tried to hide behind their te... Voir plus
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Bought a doorbell camera for £90, this was a stupid purchase because the doorbell camera doesn't even have WiFi capability! I thought at that price WiFi capability and phone notifications would be... Voir plus
L'entreprise a répondu
Poor-quality product and no response to return requests I paid £49.99 for a car speed-warning device, which arrived on 25 October 2026. In my opinion, it felt cheaply made and the quality fell... Voir plus
L'entreprise a répondu
I’d like to thank you for your prompt response to the Trust Pilot review. I look forward to receiving our order. I have nothing in junk/spam. No receipt so was anxious about the validity of the... Voir plus
L'entreprise a répondu
1,8
Bas
263 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 17 % de ses avis négatifs
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Do Not Shop Here
Do Not Shop Here - Item was bought as a present, the WiFi booster makes my internet worse rather than better. Because I am organised and bought my sons present earlier than his actual birthday, they advised that because it was over 30 days I was unable to have a refund and refused to replace it if I couldn’t prove there was a fault with the item. But when reading the other reviews, I would have to pay for the return and it would be more expensive than the item itself.
24 janvier 2026
Avis spontané
It cost £50 to return
The camera took 2 weeks to arrive and when it did the quality was very poor. I sent it back through there 'hassle free returns policy.' The return address is in Spain and I was told it had to be sent recorded delivery or they wouldn't accept it. This cost £14. A full refund was then confirmed but when the refund arrived £40 had been deducted for 'customs'. I did dispute it and was told the case was closed.
15 janvier 2026
Avis spontané
Do Not Buy From This Company!
I can't stress enough, do not buy from this company.
The product sent no way matched what was advertised on their website. It's all a scam with other people experiencing the same issue. Only when the payment provider intervened that I received a full refund.
Returning is at YOUR own expenses and they will argue with you in the reviews/returns emails. They're scamming customers and having any negative reviews hidden.
4 janvier 2026
Avis spontané
Poor quality products and rude Customer Service
I did some research into Dashcams before placing the order. This was for my husband's Christmas present.
As soon as I placed my order l was somewhat suspicious about this Company. I did some more research and found the products were poor quality. I immediately asked to cancel the order. But they refused. I was in contact with their so called Customer Service. Customer Service. I put to her that I found the products were poor. She was VERY rude and insulting to me. The product arrived and I could tell from the packaging that it looked cheap. My husband had ordered a Dashcam as a present for one of our family which was much better quality and considerably cheaper. This is so disappointing to me. My husband is very knowledgeable about technology and he agreed. I asked to return the product but they wanted to charge a large amount of money. So it was not possible to do this. I WOULD NOT RECOMMEND THIS COMPANY OR IT’S PRODUCTS.
21 décembre 2025
Avis spontané
DREADFUL
DREADFUL
DO NOT BUY FROM THIS COMPANY
Was sent a pro heater costs £70 and did not heat at all.
I had to pay £15 to return product to Spain only to be offered a £48 refund.
Abuse of consumer rights and dreadful quality and misleading sale on website
Please do not use them! I’ve lost money and had to buy another heater from a UK store
Awful company
10 janvier 2026
Avis spontané
Réponse de LumenVira Store
Hi,
We respectfully disagree with this review and would like to clarify the situation.
As clearly stated in our policies, customs duties and import charges are applicable for orders shipped to the UK, as the United Kingdom is no longer part of the European Union. These charges are imposed by local authorities and are outside of our control. If customs fees are not paid or are incurred, they are deducted from any refund, as they are non-recoverable by us.
Regarding the product, our support team made every effort to assist you and offered troubleshooting and alternative solutions in order to avoid a return, which is always our first approach. The return to Spain was completed under our standard return policy, and the refund issued reflects the original order amount minus non-refundable customs charges and return-related costs, in full compliance with our terms and conditions.
We regret that you are dissatisfied, but we categorically reject claims of abuse of consumer rights or misleading sales. All conditions, including customs, returns, and refunds, are transparently stated on our website prior to purchase.
We remain committed to supporting our customers within the framework of our policies and applicable regulations.
— LumenVira Support Team
Parcel went missing although Yodel said…
Parcel went missing although Yodel said it was delivered. At that point lumenvira washed their hands of problem. Should use a more reliable delivery company & customer service terrible
7 janvier 2026
Avis spontané
Réponse de LumenVira Store
Hello,
Thank you for your message. We appreciate the opportunity to clarify this matter.
We have carefully reviewed the case directly with Yodel and with our logistics team, and according to their official records, your order was successfully delivered to your address on December 31.
We have already shared with you the valid proof of delivery, including the official delivery confirmation and certificates issued by the carrier, which can be viewed via the tracking link below:
👉 https://www.yodel.co.uk/tracking/JJD0002234161851962/LL680TS
Yodel has confirmed to us that the parcel was delivered correctly to the residence, and based on this confirmation, they require that any further investigation must be initiated directly by the recipient.
At this point, in order to proceed with an inquiry, you must open a case directly with Yodel. To date, we have not been informed that a case has been opened with them in the past few days. Without an official inquiry initiated by the recipient, we are unable to move forward, as Yodel considers the delivery completed successfully.
Please understand that this is a standard carrier procedure. We genuinely care about our customers and always do our best to assist, but we cannot advance further without your cooperation in opening the inquiry with Yodel, as they are the final-mile delivery provider.
Once you open a case with Yodel, please let us know and we will be happy to assist further from our side if needed.
Thank you for your understanding.
Warm regards,
Lumenvira
I placed an order which didn’t arrive…
I placed an order which didn’t arrive in time to gift as a present. I contacted Lumenvira with the details and a refund was issued once the form had been submitted. The process was simple, stress free. I would recommend Lumenvira, I didn’t test the product but I can say the customer service was excellent.
6 janvier 2026
Avis spontané
Réponse de LumenVira Store
Hi,
Thanks for your review. We are glad to heard that! Don't hesitate contact us again if you need further assistance!
Sincerely,
The team
I had a great customer service…
I had a great customer service experience with this company. Unfortunately the item I purchased was broken however they immediately refunded the full amount to me and were extremely kind and easy to communicate with. I will definitely shop with them again.
5 janvier 2026
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
Really satisfied with this online store
The experience with this company was amazing from purchasing to receiving a refund. I received the item very quickly and emailing them as I didn’t require the item anymore they were very quick to respond back. Also was refunded before even returning the item. Many thanks for all your help.
25 décembre 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
Product not suitable but refund given…
Product not suitable but refund given without any hesitation
20 décembre 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you very much for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear that you had a positive experience with us. Your support means a great deal to our team.
Kind regards,
LumenVira Team
The camera was faulty
The camera was faulty, didn't connect properly, I contacted them they refused to refund, replace or even repair it !
1 novembre 2025
Avis spontané
Réponse de LumenVira Store
Dear Kate Bandy from Bodmin,
Thank you for taking the time to share your concerns.
We would like to clarify that your order (LMNVRA24305) was delivered more than 30 days prior to your request. As clearly stated in our Refund & Return Policy, refunds and returns are limited to a 30-day window from the delivery date, which is standard practice and fully compliant with our terms and conditions available on our website at the time of purchase.
That said, we did not refuse assistance. On the contrary, we offered to help you troubleshoot the issue and requested specific details about the malfunction in order to determine whether the device could be repaired or replaced. Unfortunately, we did not receive the necessary information, nor were the provided setup instructions followed, which are essential for the correct operation of the device.
Additionally, you confirmed that you do not wish to return the product, which is a required step for any replacement or further technical evaluation.
We remain committed to supporting our customers and are still happy to assist you with step-by-step guidance to ensure the product works correctly. Should you wish to proceed with troubleshooting or follow the recommended instructions, our support team will be glad to help.
Kind regards,
LumenVira Customer Support Team
Réponse de LumenVira Store
Hello,
We would like to clarify this situation for transparency and accuracy.
According to Royal Mail’s official tracking records, both items in your order were successfully delivered. You can independently verify this information using the official Royal Mail tracking link below, which confirms delivery of the shipment:
https://www.royalmail.com/track-your-item#/tracking-results/IW394942825GB
Our records, along with Royal Mail’s confirmation, show that the complete order was fulfilled and delivered as contracted. Before making public accusations or using defamatory language, we strongly encourage customers to review the carrier’s official delivery confirmation and the evidence already provided.
Please be advised that false public statements accusing our company of theft are taken seriously. This matter, including the comment posted, has now been forwarded to our legal team, along with all delivery evidence, for review and appropriate action.
If there is a genuine delivery issue, the correct course of action is to contact the carrier directly or reach out to customer support for a formal investigation — not to publish defamatory claims.
We remain committed to transparency and will fully cooperate with Royal Mail and our legal representatives regarding this matter.
Sincerely,
The team
I was unable to get the camera door…
I was unable to get the camera door bell to connect to my WiFi. Requested a refund and return and to the seller's credit they replied straight away and the refund appeared into my account the next day. 1st class service.
11 décembre 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Thank you so much for your five-star review! ⭐⭐⭐⭐⭐
We truly appreciate your support and are delighted to hear that you had a positive experience. Your feedback means a lot to us and helps us continue to improve.
Sincerely,
the team
Will only refund if you pay overseas postage and taxes
Doorbell wont connect with my phone, patiently tried every fix, several times over several days, asked for help, told to send evidence of problem, sent video showing it would not connect "Device offline" they said that its was all ok, asked how it can be ok when it won't connect. So ok refund me, only if I send it back in perfect condition (no problem only took out the box and tried), but I pay the secure tracked postage to Italy, I pay any taxes that it might incur as we are no longer in the EU and provide a tracking number, which will cost at least half if not all of what I paid for the none working crap doorbell, total scam, stay away from this rubbish company.
30 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi Ian,
We are sorry to read your review, but we must clarify the situation for transparency:
At no point did we state that your device “had no fault”.
We simply asked for standard troubleshooting steps and a video so we could identify the issue, as we do with every customer to avoid unnecessary returns. You provided the video and we continued the process as required.
We NEVER asked you to ship the product to Italy.
You were given one single official return address in Spain, and you were specifically told not to send the package anywhere else without confirmation and tracking.
You decided to send the parcel to a different destination that was not provided by our support team, which we cannot be responsible for.
Our return instructions and conditions were clear from the beginning.
Like every online store, returned items must be sent back with tracking so they do not get lost. This is standard practice across all retailers and is clearly stated in our refund policy, which is publicly available.
You were never refused a refund.
The refund simply requires the product to be returned to the correct address, as legally required. We cannot process a refund for an item that is shipped to the wrong location without tracking.
We understand that experiencing technical issues can be frustrating, but accusing a company of being a “scam” after not following the provided return instructions is unfair and inaccurate.
We remain available to assist you, but we can only process your refund if the return is completed correctly and sent to the verified address provided by our support team.
Kind regards,
Lumenvira Support Team
Awful awful
Awful! After waiting 25 days for delivery from china there was issues from the start after constantly getting in touch with their help desk and going round in circles trying to sort it out which looking at the quality of it you knew from day 1 it was never going to work. After admitting defeat and asking for a refund they simply don't want to know they just say you have had it 30 days so your stuck with it even though it clearly states on their false advertisement it comes with a 60 day satisfaction guarantee it's not true just like all the reviews they have on the adverts it's false advertising there's a paper trail of email's with all the issues I don't think I will ever buy anything like this again coming from china because they can send you all the rejects and when you complain you are stuck they don't care they know you won't fly to china with it so definitely avoid buying local is better in the long run trust me . Just been reading the other reviews there is certainly a familiar pattern why is this company allowed to continue advertising and trading?
One review even states they do not recognise any of our consumer legal bodies why are they still trading awful.
Well I feel I really must reply to your response you have had 10 days to come up with something and is this really the best you can do. As you say it took the best part of a month to arrive so when it did it did without any guarantee and I was saying from the start it's not working properly I done everything you asked as you point out there was several issues until you have to admit it doesn't work the advisor was pleasant until I asked for a refund. I was never offered a replacement so how could I refuse one? There is an advertisement clearly stating a 60 day satisfaction guarantee I have a snapshot on my phone to prove it and as you say you don't have 3rd party advertising it has to be from yourselves to which you are refusing to honour. The reason I believe it is made in china because it says so on the box or is this not true also? As you know I didn't return the item to this day is because you never asked for it or offer me anything even though there's a paper trail from the start with issues if you had acted reasonably and taken proper responsibility for faulty goods which looking at independent reviews you are fully aware there's multiple issues with your product if only you had done the right thing at the start this unfortunate and sorry matter could of been totally avoided
20 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi Perry,
Thank you for your follow-up message. We have carefully reviewed your comments, and we would like to provide a clear and factual update in response to the claims you have made.
First, we must reiterate that several of the statements in your review are factually incorrect. Your order was delivered in 10 days, not 25, which is fully within the delivery timeframe clearly displayed on our website at the time of purchase. Your parcel was dispatched from our EU warehouse, not from China. Claiming that our products are “sent from China” is simply another false allegation and is not supported by any factual evidence.
Regarding your statements about faulty goods and lack of support, the email record shows extensive assistance from our team:
You received immediate and continuous guidance from the moment you contacted us.
You were taken through all necessary troubleshooting steps.
You were offered a replacement unit, which you declined.
You were provided with explanations, instructions, and responses without delay.
For full clarity:
You did not request a refund within the legal 30-day return period. Your request was submitted well over 45 days after delivery, and this alone makes the claim ineligible under UK and EU consumer regulations.
A refund for defective goods requires that the item be returned for inspection. To this day, you have not returned the product, despite receiving the return instructions.
You also state that we refused to honour a “60-day satisfaction guarantee.” As already explained, we do not offer such a guarantee, nor have we ever advertised one. Any third-party advertisement you refer to is not from our official store, and using non-official ads as “evidence” is misleading.
Your latest review contains several false accusations regarding our compliance, product origin, and business practices. These statements are not only incorrect but damaging. As a result, and to protect our company from defamatory claims, we will be initiating a formal legal process in accordance with UK and EU legislation. We will provide the necessary documentation and email history to demonstrate that your allegations are unfounded.
We remain committed to supporting our customers professionally and transparently. Should you wish to proceed correctly by returning the product for inspection, we will still follow the appropriate legal procedure.
Sincerely,
Customer Support Team
ive been waiting for a projector for a…
ive been waiting for a projector for a kids event for weeks now. No sign, no reply when I email. very annoying.
25 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi Emma,
Just one hour ago, our customer support team sent you an email with the tracking link information and told you that the parcel will be delivered TODAY:
https://www.royalmail.com/track-your-item#/tracking-results/IW157951522GB
Check your spam/junk folder.
Sincerely,
The team
I had order a door bell
I had order a door bell, no subscription needed, it looked lovely but it wouldn't connect with my phone, I was fully refunded, Olivia was a lovely person to deal with,
20 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi Gillian!
Thanks for your review. We are glad to heard that! Don't hesitate contact us again if you need further assistance!
Sincerely,
The team
Ordered a wireless camera door bell on…
Ordered a wireless camera door bell on the basis that it would be delivered in 5 to 10 working days.
Now 14 working days , still not received!!.They now e mail to say it will be delivered within max 10 working days.
Please do not use this company, they should be ashamed.£50 wasted .it is now 22nd Nov 2025, still not delivered. They are still saying will be delivered in 5 to 10 days?
Now quoting delivery 27.11.25. !!
23 DAYS AFTER PAYING FOR IT on 04.11.25. Please do not use this company.
24.11.25 Just had a message from them saying order not placed till 14.11.25. Order was made 04.11.25 and my bank account debited that day. 20 days ago. Companies who tell lies like this , should not be trading.
4 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi,
Your order was purchase last 14 th Nov. Your order was shipped on November 16th, as you can see from the tracking link we have provided several times:
https://www.royalmail.com/track-your-item#/tracking-results/IW163025046GB
According to Royal Mail, your parcel is expected to arrive on or before November 27th, which is still within the promised delivery timeframe. The order was dispatched on Monday, and deliveries typically take 7 to 10 working days.
If you have any further questions, I’m here to help.
Sincerely,
The team
Airflow Heater
The Airflow Heater is a low-quality product, most likely a mass-produced item from a factory in China. I had planned to return it, but, as many others have mentioned, the cost of sending it back to Spain made it impractical. A good reminder to buy local next time.
I would have rated this company slightly higher, but the customer service was also disappointing. When I emailed to request return details, they confused me with another customer who happened to share my name and had filed a complaint. Even after I pointed out the mix-up, they refused to acknowledge it. Very unprofessional experience overall.
26 octobre 2025
Avis spontané
Réponse de LumenVira Store
Hi,
We replied to the same comment a few reviews down with the same name ...
We’re very sorry to hear about your experience with the heater and we take any safety concern—such as unexpected shut-offs or sparks—extremely seriously.
To properly investigate and authorize a full refund or replacement, our quality team needs basic evidence of the fault (a clear photo or a short video of the plug and the unit’s serial/label). This is standard so we can review the case and escalate it internally. We have not yet received any of the requested proof.
Since no evidence or return was provided, we offered a partial refund as a goodwill gesture in the meantime. If you’d prefer a full refund, please either:
Send the photo/video to info@lumenvira.com
with your order number, or
Return the product for inspection (postage at your charge, as per our policy).
Defective units are rare, but we want to make this right for you. Please contact us at info@lumenvira.com
so we can resolve this quickly.
Kind regards,
Lumenvira Team
I place an order with this company for a walking aid.
I place an order with this company for a walking aid. It was a xmas present for a friend. However, I found out he passed away on the 2nd Oct. I emailed the company on the same day asking the company to cancel the order. Within a short time LjumenVira emailed me and refunded the payment.
1st class service and would be happy to deal with them again in the future. Well done.
4 novembre 2025
Avis spontané
Réponse de LumenVira Store
Hi Jojn!
Thanks for your support! We are glad to heard that you love our customer support team.
Sincerely,
The Team
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