Luxplus Suomi Avis 1 714

Réponse de Luxplus Suomi

Il y a un jour

Hi

Thank you for your review 💕
We’re happy to hear that everything went well, your feedback truly means a lot to us 😊

We’re always looking to improve, so please feel free to share: what would it take for us to earn 5 stars next time? ⭐️

Thanks again for your support 💗

Best regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

Il y a un jour

Hi ,

Thank you for your review and 5 stars💕✨
We’re so happy to hear that you had a great experience with our service! 😊 It’s wonderful to know that you appreciate the wide range of options we offer and feel confident about both price and product quality 🛍️💯

We’re also glad the delivery met your expectations, that’s something we work hard to get right 🚚📦 Your kind words truly mean a lot to us and motivate us to keep improving 🙌

Thanks again for your support 💗🌟

Best regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

Il y a un jour

Hi ,

Thank you for your review 💕
We really appreciate you taking the time to share your experience with us. We're so glad to hear that you found our service fast and efficient, and that our prices met your expectations.

Your feedback means a lot to us and motivates us to keep delivering the best possible experience.

Hope to see you again soon! 💗

Best regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

ll y a 2 jours

Hi 😊

Thank you for your review.

I’m sorry to hear about your experience, and I completely understand your concern regarding the product size and pricing.

I would really like to look into this further and find out what happened. I’ve therefore sent you an email so I can gather a bit more information about your case.

Thank you again for your feedback. We truly appreciate it and hope we can resolve this for you as soon as possible 💗🙏

Best regards
Mia - Team Luxplus

Réponse de Luxplus Suomi

ll y a 3 jours

Hi

Thank you so much for your review! 😍

We’re so happy to see your positive feedback, it truly means a lot to us 💕✨ We hope to see you again soon!

Kind regards
Mia - Team Luxplus

Réponse de Luxplus Suomi

ll y a 3 jours

Hi
Thank you so much for your review! 😊

We’re really happy to hear you see us as a great online store for cosmetics and hygiene products, and that you enjoy the wider selection we offer.

It’s also great to hear that you experience the membership as a bit like a club. That’s exactly the kind of community feeling we aim to create 💕✨

We hope to see you again soon!
Kind regards
Mia - Team Luxplus

Réponse de Luxplus Suomi

16 avr. 2026

Hi

Thank you so much for your lovely review 💗
We’re thrilled to hear that you’re happy with the product — that truly means a lot to us!

We also really appreciate your feedback on the delivery time. We’re continuously working to improve our shipping experience, so your input is very valuable to us.

We hope to welcome you back again soon ✨

Best regards
Mia - Team Luxplus

Réponse de Luxplus Suomi

14 avr. 2026

Hi

Thank you for your feedback 😊

We’re glad to hear you experienced fast delivery 🚚💨

We always aim to provide a great experience from start to finish, and we’d love to understand how we can make it even better for you next time 💕

What would it take for us to earn 5 stars from you in the future? ⭐

Best regards,
Mia -Team Luxplus

Réponse de Luxplus Suomi

Actualisé le 13 avr. 2026

Hi
Thank you for the review!

I have now sent you an email directly regarding your case so we can investigate this properly 😊

I can also see that my colleague replied to you on April 1st, but we have not received any response from you since then.

Could you please check your spam or junk folder as well, in case our emails have ended up there? 🙏

We are happy to help you resolve this and look forward to your reply so we can assist you further.

Best regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

Actualisé le 13 avr. 2026

Hi

Thank you so much for your lovely feedback! ⭐

We’re delighted to hear that your experience feels just as good as before. Maintaining high quality in both our beauty products and service is something we truly care about, so your words mean a lot to us.

We look forward to welcoming you back to Luxplus soon 🙏

Best regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

2 avr. 2026

Hi Perttu,

Thank you for your trustpilot review,

I am very sorry that you feel tricked into a membership, that is never our intention! When you place your first order with Luxplus, you can choose to purchase products at our discounted member prices and simultaneously become a member with a 14-day free trial period. After this period, the membership continues at a price of 9.95 EUR per month, but of course, it can be canceled after the first order is shipped.

If you do not wish a membership, it is always possible to order to our normal price and buy without the membership.

I have sent you an email to clarify the situation!

Kind regards, Sofie, Luxplus

Réponse de Luxplus Suomi

2 avr. 2026

Hi Susanna,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

I have sent you a request for further details so that I can locate you in our system and review your case from here. The request has been sent via Trustpilot.

Kind regards, Sofie, Team Luxplus

Réponse de Luxplus Suomi

1 avr. 2026

Hi Sini,

Thank you for your review; I’m very sorry to hear that you have had a bad experience at Luxplus.

I can see that we’ve been in touch with you via email, and I’ve just replied to you again🌸

I’d be more than happy to help clarify your membership situation.

You used a payment method called Klarna Pay Later. Klarna Pay Later is a payment method where the invoice is sent after the purchase, so you don’t have to pay straight away.
You chose this payment method when you placed your first order with Luxplus at the member price, thereby starting your membership at 9.95 per 30 days.

Your membership with Luxplus has been cancelled, but as you cancelled it after the last renewal, the invoice for the membership still needs to be paid. I can understand if this is confusing for you, but the invoice is for a membership period that you have entered into and thus started. It is important for me to emphasise that this is not for the following month, but for the month’s membership that you have already entered into.

I have also sent you an email explaining this in further detail.

I hope this clarifies the matter for you.

Kind regards, Sofie, Team Luxplus.

Réponse de Luxplus Suomi

6 mars 2026

Hi,

We are sorry if the membership came as a surprise. It is never our intention for customers to feel misled.

Luxplus is an online store that offers discounts on thousands of products for customers who choose to shop at member prices. When an order is placed using the member prices, a Luxplus membership is automatically created for the account. The membership includes a 14-day free trial, after which it renews at 9.95 EUR per month. Customers can always choose between the member price and the regular price when shopping.

To make sure this information is clear, the membership details are shown several times during the purchase process:

- Next to each product

- In the shopping cart

- In the membership terms and conditions (which must be accepted before completing the purchase)

- In the order confirmation sent after the purchase

I can also see that you saved money by shopping at the member price and that you received free shipping on your order. Without the membership, the total cost of the products would have been higher than the membership fee 🙏

If you have any questions or would like help with your membership, please feel free to contact our support team. We are always happy to assist 😊

Have a nice day.

Kind regards,
Mia - Team Luxplus

Réponse de Luxplus Suomi

Actualisé le 3 mars 2026

Hi

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. It is never our intention for anyone to feel surprised or misled when shopping with us.

When shopping at member prices, a membership is created, and this includes a 14-day free trial followed by a monthly fee if not cancelled within the trial period. We always aim to clearly communicate this throughout the purchase process. The membership information is shown in several places, including next to the products, in the shopping cart, in the terms and conditions (which must be accepted before completing the order), and in the order confirmation email.

That said, we completely understand that misunderstandings can still happen, and we genuinely regret if the information was not clear to you.

If you have any questions regarding your invoices or membership, you are very welcome to contact our customer service team. We are more than happy to review your case and help clarify everything for you 😊

Mia - Team Luxplus

Réponse de Luxplus Suomi

20 févr. 2026

Hi,

We understand that this has been a frustrating experience for you, and we apologize that the membership came as a surprise. It is, of course, never our intention for anyone to feel misled when shopping with us.

Our membership is linked to discounted member prices, and information about this is displayed in several places during the purchase process:

– Next to products that have a member price
– In the shopping cart
– In the membership terms (which must be accepted before completing the purchase)
– In the order confirmation sent after the purchase is completed

It is not possible to become a member without actively agreeing to the terms. If you do not wish to have a membership, you can always shop at the regular price without a subscription.

We take this type of feedback very seriously. Our goal is for all information regarding membership and terms to be clear, accurate, and easily accessible throughout the entire purchase process, and we regularly evaluate how this is communicated.

We have sent you a request for more information so that we can look into your case and find a solution.

Please feel free to contact us directly if you have any further questions—we are happy to assist you.

Kind regards,
Sandra – Team Luxplus

Réponse de Luxplus Suomi

12 févr. 2026

Hei,

Kiitos paljon arvostelustasi. Olemme iloisia kuullessamme, että olet pitkäaikainen Luxplus jäsen ja tyytyväinen sellainen. Kiitos myös, että suosittelet. Huomaathan myös yli 45 eur tilauksissa ansaitsemasi 2x BeautyCash pisteet kun Luxplus jäsenyytesi on tasolla BeautyBoss 😊

Tervetuloa taas uudestaan ostoksille!

Leena
Team Luxplus

Réponse de Luxplus Suomi

6 févr. 2026

Hei,

Kiitos paljon arvostelustasi. Totta! Olemme iloisia, että olet tyytyväinen palveluun ja edullisiin hintoihin, joita Luxplus jäsenenä voit hyödyntää! Huomaathan myös yli 45 eur tilauksissa ansaitsemasi 2x BeautyCash pisteet 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Réponse de Luxplus Suomi

30 janv. 2026

Hei,

Kiitos paljon arvostelustasi. Olemme iloisia, että olet tyytyväinen palveluun ja hyvää ja nopeaan toimitukseen! 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus

Réponse de Luxplus Suomi

23 janv. 2026

Hei, Kiitos paljon arvostelustasi. Mukava kuulla, että tilaus toimitettiin nopeasti. Olemme iloisia, että olet tyytyväinen palveluun ja pidät valikoimaa loistavana! 😊

Tervetuloa taas uudestaan ostoksille!

Kati
Team Luxplus