Marquis Leisure Avis 

From the very first phone call the experience has been excellent, the people, the service, the helpfulness, the motorhome. It is a negative world but the people at Chievely (Berkshire), could not have looked after us better. They are fantastic and deserve all the praise I can give.

After buying from Marquis Exeter, I would not look anywhere else to renew in the future, service is excellent, staff are fantastic and understand customer needs, after sales service is top quality well done Andrew on your amazing business and staff in Exeter

Very disappointed with our experience dealing with Marquis Motorhomes & Caravans Ltd.

My brother suffered a life-changing stroke and permanent disability after entering into agreements relating to caravan/motorhome purchases. Following cancellation of an original order, Marquis retained a £3,000 sum as company credit rather than refunding it in cash.

My brother and sister-in-law later placed a further £1,500 cash deposit on a different motorhome in the hope that they would still eventually be able to proceed. Unfortunately, due to the serious deterioration in my brother’s health, that purchase also had to be cancelled.

Marquis eventually agreed to return the separate £1,500 cash deposit, but maintained their position regarding the original £3,000 credit despite the exceptional circumstances involved.

The overall experience left our family feeling extremely distressed and unsupported at a very difficult time. What disappointed us most was the lack of flexibility and compassion shown throughout the process, particularly given there appeared to be little evidence of significant financial loss to the company.

Others entering into agreements of this nature should make sure they fully understand the cancellation terms and practical consequences before signing anything.

The staff at Marquis couldn’t be more friendly and knowledgable really great experience for beginners all questions answered and a special shoutout to Mike Keating the handover specialist so helpful. Thanks to you all

This has to be the worst company, from an after sales perspective, that we have had dealings with in 40 years. We purchased an expensive new motorhome last year and should have heeded the warning signs when we had to reject the first vehicle (pre-registered) due to mould spots above the beds. The second vehicle had a few minor problems (we thought!) but we decided to purchase it as they gave a us a good price on the new vehicle.

We got the vehicle home and the TV antenna connection in the rear lounge wouldn't work. As we were about to go away, my husband investigated and found the TV cable behind the fridge upper cabinet had been cut and the TV connector had also been poorly wired. Whilst we were away on its first trip we found the grey waste valve was also damaged. We reported what we found, but they weren't at all interested in the TV - albeit my husband had fixed the issue - and the branch manager insinuated an impact had damaged the grey waste valve despite photographs to the contrary. They eventually decided to repair the motorhome but it took over 3 months before the valve was replaced.

Every issue, and there have been a few, has been a long and drawn out process regardless of the nature of the fault. Three months appears to be the norm, even under warranty, unless they are able to take the part from another van on their forecourt. Marquis say it’s just the way the industry is but I doubt that’s true of every company. Heaven forbid anything really serious goes wrong. We also had issues with an engine warning light but Marquis failed to call us back. Thankfully, a direct approach to FIAT resolved the matter with a software update.

The after sales was so appalling we contacted the CEO who simply referee it to the branch manager who, from our perspective, was part of the problem in the first place.

Would I recommend this company to anyone purchasing a new or secondhand vehicle - absolutely not! They appear to be interested in one thing only (your money) and once they have it their customer service, at least in our view, is poor.

Marquis Dinnington
Customer friendly and very efficient staff.
Excellent service.

Each time we come here for our habitation check on our mobile home Diane and the staff are so helpful and kind. Nothing is a problem and there’s even a lovely freindly cafe to sit and wait and eat home made food. Wonderful place ❤️

Recently purchased our Elddis Motorhome from Marquis Ipswich,
The whole experience has been exceptional,
Whilst viewing the Motorhomes we were approached by Dene the Sales Person, he was not pushy but very informative about the various models on display. He left us to look around in our own time.
We found a Motorhome that we both liked and went to speak with Dene in the sales office, We noticed a couple of small issues with the Motorhome and was advised that they would be sorted during the preparation of the vehicle, a deal was done, deposit left and date set to collect.
We were kept fully updated by Dene throughout the process.
On the day of collection the handover was completed by Gavin who was very professional and informative throughout.
All paperwork was completed prior to our arrival by Dene so the whole process went smoothly and stress free.
Thank you Dene, Gavin and the Team at Marquis Suffolk.

We have purchased tents, campers, caravans and motorhomes over our many years of exploring the outdoors. We've had our ups and downs with dealers but generally have had a good experience. However,our recent experience with Marquis has left us shocked with their culture, customer service and unflinching,uncaring and agressive tactics. The smiles,hand-shakes and lovely photo's hide a head office customer service team that is one of the most agressive and unflinching I have ever come across. It appears their mission is to sell units on behalf of their massive holding company and maximise shareholder value. I honestly regret the day we visited this company. I am unable to go into any detail concerning the transaction since, their standard terms for receiving a refund include a gagging order. (yes, a gagging order).Why oh why didnt we look at all of the other reviews and check out the YouTube videos (Chris Sloanes for example)before transacting with these people. We have lost sleep, worried and have lost money. The only good thing: We finally sold our van to another dealer for £7,000 more than Marquis were willing to offer on a px ( even though it was a Marquis van originally) and we have acquired a new van that is better, fantastic build quality and just lovely customer service from a smaller independent dealer. My advice: don't be conned by the advertising, do your home-work, visit smaller dealers. You are parting with alot of money and, if something goes wrong, then, based upon our experience and that of many other reviews there is a strong liklihood that Marquis will pull the shutters down and you'll be in a battle.

Marquis Motorhomes (Gloucester / Tewkesbury)

We bought an ex‑demo campervan from Marquis on the clear understanding that several faults – especially a broken washroom door – would be fixed before collection. When we turned up (after a 120‑mile round trip and having already paid in full), we were only then told the washroom still wasn’t usable and that parts were “on order”. No advance warning, no option to choose a different collection date.

From there, everything had to be dragged out of them. We heard nothing unless we chased, and after months of waiting we finally got a repair date… only to make another 120‑mile round trip and be told they’d ordered the wrong part, so nothing could be fixed that day. They even tried to argue that this didn’t count as a failed repair attempt, despite the wasted day and wasted fuel.

A particular low point was dealing with the aftercare manager. Despite his senior role and detailed knowledge of the case, he repeatedly minimised the inconvenience, refused to accept that the failed visit was a failed repair attempt, and only moved things forward when pushed with formal complaints and the prospect of legal action. That set the tone for the whole aftersales experience: defensive, reactive, and focused on protecting Marquis rather than looking after the customer.

At every stage, Marquis reacted only when pushed – it took sustained pressure before they moved to sort the repair and agree to cover fuel they’d already said they’d pay. There was no sense of ownership, no proactive communication, and no real concern about the impact on us. After the repair was finally completed several months after purchase, we traded in the van with a different dealer simply to avoid any further dealings with Marquis.

The new dealer has been the complete opposite: proactive, straightforward and helpful – which really highlights how poor our experience with Marquis and its aftercare management was. We would not buy from Marquis again and would strongly advise others to think very carefully before doing so.

Discovered a problem with our Moho on the way to Portsmouth and the ferry. Called with no pre warning at Gomshall Surrey where we were warmly greeted by Suzie . Immediately Neil, our knight in shining armour was put to task . A new water pump fitted speedily…Jason and his team could not have been more helpful and efficient . Wonderful service thank you

We only went to look at the new Benimar model but ended up buying it! Great experience with Colin Doobary from Marquis, genuine guy, friendly, knowledgeable and nothing too much trouble. Despite a hiccup with the tracker it was soon sorted efficiently.
We got a great deal with lots of extras and the handover was very detailed and thorough on the day. Would highly recommend Marquis when buying your next motorhome! Thank you Colin!

I purchased a Motorhome from Marquis Ivybridge.
I would confidently recommend anyone to deal with this company and the team members.
I was specific in what I wanted and they had it, from that point the sales team could not be more helpful and would go out of there way to provide great customer service.
Since then I have used the after sales department on a few things and they have been first class in accommodating me.
Based on my experience Marquis Ivybridge as a company provide the structure that I would without doubt use them again. As with all companies they are only as good as the team and I can’t speak highly enough about their commitment to offer the best of customer service.

Potted history: September 2025 we decided to change our Coachman caravan for a wider caravan.
We viewed and chose an ex demonstration (but new) Adria 2023 from Marquis Leisure, in Exeter.
The handover was a tad problematic, with the person doing the handover not being conversant with the caravan model meaning they were in and out of the service department for advice.
As our vehicle is not suitable for towing, twe paid for the van was delivered to our seasonal site in Herefordshire.
Shortly after taking delivery of our caravan, we experienced 3 initial issues:
1. The kitchen sink was leaking into the drawer below. After a series of telephone calls/messages, a video was received from Marquis detailing how to remove the drawers to gain access to underneath the sink for us to repair the seal ourselves.
2. The external temperature on the MACH panel was (still is) incorrect, sometimes showing temperatures of -20°, other times not reading a temperature at all which indicated an issue with the sensor.
We were advised that someone would could back to us but they didn't, and also the Workshop Manager did not contact us as we were told he would.
3. The onboard pump was unduly noisy, a recording was taken and emailed over to Marquis.
Over many months and countless emails between us and Marquis Leisure, on 23rd October 2025 we received the following email from the Aftersales Manager, confirming that Marquis would order replacement parts under warranty and arrange for them to be fitted on our seasonal site:

I fully appreciate the circumstances and want to reassure you that I’m not requesting for the caravan to be returned to Exeter or for you to incur any additional costs.
My intention is for us to send the required part directly to you, and for Marquis to cover the cost of an AWS-accredited engineer to carry out the installation and resolve the issues raised.

I will arrange for an approved engineer to attend the site where the vehicle is currently based, at a date and time that is convenient for you—if that’s agreeable?

And reiterated again on 12th January 2026:

Hope you and your family had lovely festive break and New Year?
I just wanted to update you as to the water sensor – currently this has still not arrived with us and the current scheduled ETA is 31st Jan.
Once this has arrived I will contact you again and arrange a date for fitting both this and the water pump at your convivence by a local NCC approved engineer

Having received both parts, we contacted Marquis Leisure to let them know, only to be told that the Aftersales Manager was no longer with Marquis Leisure and that we needed to arrange for the caravan to be taken to a Marquis Leisure Service Centre for the repairs to be done in their workshop.
We cannot afford to do this, our only income is my pension which has to be managed carefully to allow us to pay for a seasonal pitch.

Then:
This season, the site where our caravan is located offered us a fully serviced pitch, meaning we could dispense with filling the onboard water tank on a daily basis and use the Citywater connection. We contacted Marquis Leisure to advise that we appeared to be missing a part to do this, sent images of what connections we had, we also visited another Adria dealer more local to our home, who said that the part should have come with the caravan. This information was again relayed to Marquis Leisure sent then sent us a shower head.....A Shower Head.....
I advised them the part was incorrect and have heard nothing back since.
The Marquis Leisure legal information advises that complaints should be emailed for the attention of the branch manager but it is the General Manager who is refusing to honour what the Aftersales Manager previously agreed to.

All together, the aftersales support from Marquis Leisure has been a shambles.

Jimmy, the workshop manager, rescued me from a weekend of no gas when I turned up out of the blue despite the fact that they were hosting a big event. Everyone I met at Marquis went out of their way to be friendly and helpful. I was back on the road in 35 minutes. Really outstanding service!

Just brought our first motorhome from marquis at Diddington (Sheffield)
Excellent service (from Neal)
Knowledgeable able to answer all our questions
Great team

Just visited Marquis at Gomshall Surrey Branch on their open day.The staff were all extremely friendly but the best of help was Jimmy the workshop manager and Neil who made me a new wardrobe catch without hesitation on their 3D printer So Thank You

We took our motor home to Marquis, Ipswich for a habitation inspection. The staff were helpful and knowledgeable.We would have appreciated knowing the cost of this service before hand but the inspection went well and we've booked it in for next year's check.

Peter G

We bought a used Benivan campervan and everyone we dealt with gave full attention to detail at every stage. From sales through to service desk when there was an issue post sales. Making such a valuable purchase is a minefield but we felt supported, informed and valued by the team at the Guildford site - and they were all genuinely nice, happy people, Adil, Ben, Susie and Neil - thank you.

Absolute nightmare company to deal with regarding aftercare.
I have already posted a review which they have responded to by saying they have no record of any purchase by us.
Really!!!
Adria Adora Seine purchased 28/2/26, have a look through your records Marquis Exeter!!!