Marquis Leisure Avis 

Never had a more relaxed, non pressured experience. It was our first motorhome purchase and Miles Carter was truly amazing. He was knowledgeable, considerate of our lack of knowledge, very patient and thoughtful throughout the entire process...nothing was too much trouble and nothing was a silly question.
He and the Marquis team gave us an exceptional deal for which we are extremely grateful.
Thank you Miles, you are an absolute credit to Marquis Motorhomes.

3 years I’ve been taking my motorhome for its annual habitation service. I would strongly advise to use this service centre; amazing friendly and very professional people. I have to travel a 70 mile round trip when I have a Marquis Service Centre 1 mile away; I know Marquis Southampton Centre are outstanding whereas the other one is not - feedback from friends. Thank you Marquis Southampton Centre.

My Dad has been looking for motorhome for a long time and visited several places but found the Salesmen to be over pushy and wanting to get the Sale agreed quickly. We visited Marquis and met Miles, he showed us several motorhomes and we discussed my Dads requirements. Miles then looked with us on the internet and we found something ideal. We paid the no obligation fee to have the motorhome come to site closer to us so my Dad did not have to travel. Once he saw the motorhome he loved it but just wanted a little more time to think about it as a large purchase. There was no pushing by Miles. After many questions from my Dad the deal was done, we are very please with both the purchase and the whole experience with Miles and the team. Would 100% recommend a visit to see them.

Purchased my first ever caravan from Birtley Branch. I have to say Dawn in sales was knowledgeable and very efficient, Nick in Service Department, great help with a few teething problems that occurred. Sometimes when you buy second hand you need to have patience, sometimes it’s the supply chain for parts , but if you get good help and get sorted what more can you ask for . No problem buying from this Company with a good guarantee that they followed through on no problem

I had a lovely experience with the team at the Exeter site, they were very helpful and patient with me. Couldn’t recommend them enough!

I went in to take a look at the motorhomes in the Exeter store, and despite the heat the team were happily available and more than helpful on my visit. Thank you!

I went in to Exeter recently with my partner. We had absolutely no clue what we wanted or what our options were but were shown around and giving us so much information making our choice so much less overwhelming. From that service alone we wouldn’t go anywhere else.

I went into the Exeter branch of Marquis Motorhomes recently and the staff were really friendly and helpful. They couldn’t do enough to help me find the perfect motorhome. Leah was particularly helpful and knowledgeable. Thank you ⭐️

Marquis Exeter
We bought a new motorhome last year from Marquis. It developed a fault with the compressor fridge. This needed two trips to Exeter to sort out. It is now mended, and all sorted under warranty. The staff were so helpful. From Tara and Tina warranty advisor and service advisor, through James in after sales, to Andy from the workshop. All were professional, patient, and accomodating. They were thoughtful about the inconvenience to me around travel and time. A top team who deserve a top review.

Don’t buy from them!!! After sales don’t exist. We bought a motorhome from Poole. After a few months a window leaked. We were told this was not covered by our 3 year warranty. After quite a lot of forceful communication they did it. We then found that the K80 has a known structural chassis problem which. Not only did they not agree to do it until
It breaks they refused to order the parts so someone else could do it. Last another window started to leak. They wanted £120 to tell me how much it will cost to fix a window that’s still covered by a warranty.

We bought a nearly new Motorhome from Marquis Preston last year. The process was easy and we felt comfortable with the Purchase. The after sales and spare parts team are always very friendly and helpful. So far I have nothing but praise and thanks to the Team

I had a habitation check and wash. Both were excellent. The staff couldn"t have been more helpful

Good communication throughout, very helpful and professional staff, work done on time, good value

A massive thankyou to Tina, Mark and the team.
I had an issue with the marker lights on my motorhome.
This issue was quickly diagnosed and fixed by the excellent service team which allowed me to meet an immovable deadline.
Thanks again team.

I was so impressed with my first Autosleeper Fairford I bought a second one. It was the last thing I should have ever done. The first problem was rain pouring in around one of the side windows, moved to dryer climes only to have all the edging strips lift. In all 38 separate issues meant it was sent back to the factory for 2 (SUMMER) months to be fixed - well supposed to have been! It has now been recovered to Fiat for the second time in 12 months and less than 4200 miles. Another summer's trip is now set to be cancelled! Would I buy another - No!

A few weeks ago we bought a new Mobilvetta Motorhome from Marquis Leisure Tewkesbury. Within a couple days of collecting the vehicle we experienced two significant faults, considering it is a brand new vehicle at a cost in excess of £100,000. The faults are so significant that the vehicle is unuseable and unfit for purpose. This vehicle has been sat on our drive for a month, and three holidays already booked have been cancelled and most of the money lost. We still hope this can be resolved amicably, but time will tell. Right now it seems unlikely despite all efforts on our part. We have rejected the vehicle as unfit for purpose under The Consumer Sales Act 2015 which is our right if a fault arises within 30 days of purchase. Our request has not been accepted by Marquis Leisure. It's now been passed on to people far more professional than us to deal with matters on our behalf.
Despite what response Marquis Leisure may give to the contrary, (and from reviewing previous posts, this is a likelyhood if not a certainty) these are the facts and we wish things could be so different. All we wanted, was to collect our dream new Motorhome and enjoy a summer of holiday breaks, not walk past it daily sitting on our drive, unuseable.
Unlike us, please do your homework and research, and please don't get blinkered by the love of the vehicle like we did. The sleepless nights, the worry and stress is not worth it, never mind the cost.
Both myself and my wife run our own businesses and have done so for more years than we care to remember. We would never treat our customers in anyway similar to what we have experienced dealing with Marquis Leisure.
An update 1 June. As with so many others, having researched the internet, Marquis Leisure play the bully tactics and refuse to comply with The Consumer Rights Act 2015. Yes, they say they will inspect the vehicle, but will not accept our presence never mind allowing us to video events to confirm the fault. Can’t work out why! Same old story I’m afraid, I’m tired of reading the sad stories online. They have appointed legal representatives now but they don’t reply to our questions, or at least haven’t to date. MILS Ltd. There is no hope fighting this group, they are like nothing I have ever come up against. PLEASE PLEASE do your internet research, plenty comes up. I’m ashamed I didn’t do this and myself and my wife pay such a heavy price. If anyone wants to joint us and go to BBC watchdog, we can be found on Mobilvetta owners sites. pm us and we will reply.

Visited marquis is Gloucestershire as we were looking to buy a Mobilevetta motorhome. I think the guys name is dealt with was Peter. He was very helpful and a nice guy. Unfortunately there wasn’t the model we wanted in stock so we ended up buying elsewhere. After purchasing I wanted a habitation check and a few things looked at or explained so I booked in to the Marquis service centre which also is in Gloucestershire (Tewksbury). The habitation was done and a few things were needed. The young girl in there was massively helpful. Shame the same cannot be said about the older lady in the office who likes to talk extremely loud. She wasn’t interested in helping at all. She just wanted
My money and didn’t care what was required to pay. Even though my motorhome was bought at a Marquis centre from new 16months prior to my purchase. It was still in warranty but because I didn’t I didn’t buy it direct I was refused. I asked to order a light bulb and was told 60 days and she would email me to make payment. Never did. I called and emailed her again with a query. She told me to email pics over which I did and still not heard from her. Poor service and she needs the boot. From listening to her in the waiting room taking to people I think she is in the wrong job. I will never go to these people again. Also whilst my motorhome was
there I asked for a small plastic part to be fitted. They didn’t know what the part was which I later found out to be a plastic locating lug on the awning. They really should have known this. I also asked for an internal light to be fixed but they were looking at the wrong place. When I showed them the technician pulled the connector apart and one end fell and now cannot be re connected and just said sorry.
In my experience and my opinion, she doesn’t really care about you’re or my motorhome and just turns up to get paid. The technician I spoke with was a nice guy and if she had explained the correct light in the first place he may not have messed it up, who knows, however, not knowing where the plastic part went on my awning was poor.
I won’t be using these ever again.
Update
Just had a message from Marquis to remove the lady’s personal name. Didn’t message to apologise for a rubbish service from them. Sums them up really. All they want is your money.
This is an honest review. I had no issues with Marquis sales, just the service side.

The service we received from Gary and graham was fantastic.
We are new to this and Gary was just great with giving us sound advise , best deals , comparing different models , Gary was honest , listened to my needs of what I did and didn't want and gave us a fabulous deal .we highly recommend that if your looking for a motorhome coming here you really won't go wrong .
Thank you and we are so excited to collect our new motorhome .

The sales team at Marquis have been fantastic following the sale of our new Swift caravan. From the initial enquiry, to reserving and completing on the sale. Huge thanks to Dawn for your help and thank you to the maintenance team following our thorough handover. Would definitely recommend purchasing your next caravan or motorhome from this dealership.

From the very first phone call the experience has been excellent, the people, the service, the helpfulness, the motorhome. It is a negative world but the people at Chievely (Berkshire), could not have looked after us better. They are fantastic and deserve all the praise I can give.