Marquis Leisure Avis 

Danny and the service guys at Marquis Leisure in Berkshire sorted out an issue with our Benivan in an efficient and timely manner. Even though the manufacturer Auto-Trail had no interest in replacing a factory fitted part which dropped off the van!

Just popped into Marquis in Exeter to buy some chemicals and other bits. Andrew & Tom who served me were lovely, very helpful and professional. Thank you.

Warranty is not worth the paper it is written on. Service department took 6 1/2 weeks to get approval from the warranty company, then the work which should have taken 4-6 weeks took 10. All told the motorhome was off the road for 5 months.
On the habitation service report we were told that the front skylight needed replacing, this would be at our expense as not covered by the warranty. We were telephoned several weeks later to ask why they were changing it as the technician could not find anything wrong with it. We had noted cosmetic damage to the glass when we purchased the van, sales have acknowledged this but not reimbursement for the cost was forthcoming. We will not be back.

Friendly, helpful service from all staff. Handover of vehicle on the day was very helpful & informative.

A very professional, hassle free purchase from the moment we enquired about a trade in price for our van to exchanging for our new one at Marquis Newbury. We were dealt with by Ashley but both times we visited all the staff were incredibly sociable and very friendly. A very nice handover process before driving away. Would definitely buy from again based on our experience.

Brilliant company Amazing staff at the Dinnington branch

This is our second motorhome purchased from Marquis (South Yorkshire) & have always found them extremely helpful & informative, going over & above to meet their customers needs, I can highly recommend them.

I can honestly say that everyone I dealt with has shown deep understanding to our families needs, I have a son with additional needs who needed some adaptations to the motorhome.

A special mention to Colin Doobary who kept in contact throughout the process & was a delight to deal with.
Many thanks again

Brett dealt with us on a trade in and a new purchase of a motorhome.
Brett has outstanding customer skills easy to communicate with.
Nothing is too much trouble always happy to help.

We recently purchased a used Pilote motorhome from the Marquis team in Devon, and the whole experience was smooth from start to finish.

We were given plenty of time to view and properly check over the van, which we really appreciated. As we’re based some distance from Devon, the team arranged for the vehicle to be transferred to the Hampshire branch once we agreed the purchase, making collection much more convenient.

The handover itself was thorough and well explained, giving us confidence as first-time owners of this model.

Overall, we’re delighted with our new motorhome and are looking forward to making some great memories with it. Special thanks to Brett, Chris and John in Devon for their prompt and helpful responses throughout, and to Andy in Hampshire for an excellent handover.

Our first experience at Marquis was when we had a suspected leak from our refillable gas system when on our way from Wales to Norfolk. Although we had no appointment they carried out a gas check and confirmed a leak from the refill pipe but as they did not have a replacement did not charge us anything which was a very pleasant surprise.
We have just returned from having the pipe replaced and 2 elbows fitted to hopefully prevent a re- occurrence of the issue.
We cannot fault the service at Marquis, from the warm welcome on arrival, the friendly staff and the customer care throughout. We would highly recommend this dealership to any Motorhome owner. Many thanks Steve & Heather

We spotted our dream motorhome on the Marquis stand at a Warners Show this time last year. The salesman (who was from a different branch) was friendly, helpful, informative, and not in the least bit pushy. Quite the opposite in fact, because it was the final day, twenty minutes before the show closed, and buying was a spontaneous decision. But the salesman (Adil) was concerned we might be being too hasty, stressing that we needed to be entirely happy with our purchase, and that the only customer he wanted was a satisfied customer. Now that was refreshing, and Adil proposed taking a small, fully refundable deposit to secure a new (pre-registered) stock vehicle which we could examine and make sure we were completely satisfied before confirming a final order.

Adam, the Sales Manager at Marquis Northampton (our nearest branch) phoned us the following morning advising he could arrange for the vehicle to be moved from Exeter to Northampton later that week so that we could view it at our leisure. The viewing and subsequent handover (both in a dedicated, roped off section of the showroom) were completely stress-free, driven by us, at our pace, and like nothing we have ever experienced in terms of professionalism and patience.

The handover (conducted by Wayne) covered every aspect of the use and operation of equipment (both base vehicle and habitation services), and Wayne went through some of the complex stuff a couple of times to make sure we would get the best from the motorhome.

This is our third new leisure vehicle, purchased from three different companies, and the experience from Marquis Northampton since we first walked into their showroom has been outstanding and beyond compare. From the thoughtfully pre-arranged snagging appointment at the workshop four months from the date of pick up (which we could cancel if not required, but which we kept so that some minor cosmetic issues could be addressed) through to recent warranty claim submissions to third party equipment providers,

The sales, workshop, and admin teams at Northampton have all excelled themselves with outstanding customer service and regular updates when they've been waiting for parts etc, and nothing has been too much trouble for them.

I'm clearly not the only customer who thinks this, because on the two occasions I've been back to the branch and waited whilst warranty work was undertaken, some of the other customers that I've spoken to have been using the branch for several years and told me they wouldn't buy from anywhere else. And I'm not in the least bit surprised!

(COOK0540)

Appalling service at our visit. The lack of knowledge of some members of the sales team was astounding. The sales reps disappeared part way through a conversation with a potential customer who might have bought a van. One member of staff walked towards a van with the customer and then walked away without any explanation. When I, the potential buyer, explained very calmly, and assertively, that my money could be spent elsewhere, a salesman had the audacity to refer to me as being rude. Having bought several caravans and motorhomes over many years, we experienced the worst customer service ever encountered. Some of the sales team demonstrated little or no technical knowledge of the product, and the one member with some technical knowledge demonstrated no positive customer service/social interaction skills, However he demonstrated very well how to be rude. Shocking. We have never encountered such disinterested salesmen than at Marquis Preston today.

gearbox failed at 3000 miles, on our Benima 243 will cost £15000 to replace, although motorhome is 3 years old its pretty obviously not wear and tear at 3000 miles, Marquise response is sort out yourselfe even though we have a report from Fiat approved garage stating its showing wear far in excess of 3000 miles. Fiat have agreed and will supply the gearbox, but its now been sat in a dirty hgv yard for 9 months, covered in muck and dust. No gearbox is likley to be available in the near future and have Marquise offered any help, no. we still have no motorhome to use and have now lost a whole season of use, totaly unaceptable.

The staff at The South Yorkshire Branch, Dinnington, are always very helpful and have, on a few occasions, gone out of their way to help us with a difficult situation. I've bought motorhomes over the years from this branch, and recommend them to others. The technicians are extremely knowledgable, and all the staff are very friendly.

Had a great experience at South Yorkshire branch on Saturday. Excellent range of motorhomes and friendly staff. Thank you!

We have been very happy with Marquises service. They flagged with us when a model that matched our criteria was in and stayed late so we could both view it after work.
We have just brought a Motorhome from them and have received great hand over and after sales support when we had the odd question.
Thank you.

I bought my Benimar Primero P202 from Marquis in Durham last year and was invited for my free first habitation check on Monday. But I also requested the maintenance team, led by Nick, to install a ladder to allow me to keep my solar panels clean during my trips away.

Right from the start, Nick and Ryan (my contact in the workshop), throughout the year could not help me any more than they were doing. Any uncertainties about the workings of my new home on wheels were cleared up. And my stay overnight from Sunday over two nights (because EVRI pretended to attempt to deliver the ladder three times - minus 100 points for them, no surprise) gave rise to Nick apologising profusely. But it was a shear pleasure and joy to meet up and enjoy many long chats with so many people, especially my new security officer friend. It was great to meet up with Dawn, who sold me my motorhome last year, again and have a good chat. By the time I was ready to leave, I had come to feel part of the Marquis Durham family, much more ready to start my three months adventure to France and Spain very soon.

I look forward to my next habitation check next year and another meet up.

P.S. Dobbies up the main road to the left is definitely worth a visit if you're on foot, as well as Morrisons to the right.

Our second motorhome from Dinnington branch. Great service from Colin. Everything was delivered as promised. I would recommend you to call Colin at Dinnington for any sales questions. Thanks

Marquis Northampton.
Excellent, professional habitation service for our campervan, well explained by the technician who undertook the work. And very friendly and helpful member of staff on the reception desk. Will have no hesitation in going back.

Motor home annual habitation check. Great sevice, very friendly staff and a very detailed report. Good price. This was the second annual check we have had done on this vehicle by the Northampton brance. Will definitely use them again.