I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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Lisez les avis des autres
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Everything went smoothly
Everything went smoothly. Clear instructions and support if required. I couldn’t ask for more.
19 octobre 2026
Avis spontané
Réponse de Medibank
Hi Melanie, thanks for taking the time to share your feedback. We're pleased to hear you've had a positive experience with our team and that we could assist you with your needs. Thanks, -Ane
Hospital All seem to work well with a recent…
All seem to work well with a recent hospital visit, called up front to understand all the information / gaps etc. and the Aust based person was very knowable and helpful / clear & concise.
I did call a second time after the hospital visits to ask a about a charge / gap and unfortunately a long wait and then answer by overseas call center who could not answer my question then transfer again to another call center, got an answer but not a great experience.
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Bill, thank you for taking the time to share your experience. We're pleased to hear that your initial call helped you feel informed and prepared for your hospital visit, and that the consultant you spoke with was knowledgeable, clear and helpful.
We're sorry to hear your follow-up experience wasn't as smooth. We understand how frustrating it can be to spend time waiting on hold and then be transferred multiple times before getting the information you need. Your feedback is appreciated and helps us identify where we can improve the support we provide. Thanks, -Ane
It's a comfort to have medibank there…
It's a comfort to have medibank there at times of ill health
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Karen, thank you for taking the time to share your feedback. We're pleased to hear that having Medibank support available has provided you with comfort and peace of mind. Thanks, -Ane
Everything went smoothly.
Everything went smoothly.
No dramas or surprises and we are very happy.
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Cam, thank you for your feedback. We're delighted to hear everything went smoothly and that there were no unexpected surprises along the way. Thanks, -Ane
Tried to ring several times
Tried to ring several times, only to be cut off as the I presume was an AI voice did not understand my very clear reason for wanting to speak to someone.
Went to the website, spent approx. 20 minutes writing in detail my situation, to be suddenly told that I had to log in again, which I did. Lost all I had written. Then wrote again that all I wanted to speak to someone. Received reply that someone would contact me. Still waiting.
23 octobre 2026
Avis spontané
Réponse de Medibank
Hi John, thank you for taking the time to share your experience. We're sorry to hear about the difficulties you faced when trying to contact us.
We understand how frustrating it would be to be disconnected when seeking assistance, and then have to re-enter detailed information after losing what you'd already written. We can also appreciate how disappointing it is to be advised that someone would contact you and then be left waiting.
Your feedback is important and helps us identify areas where we can improve both our digital and phone support experiences. We're sorry for the inconvenience this has caused and the impact it's had on your experience with us. Thanks, -Ane
Réponse de Medibank
Hi Malcolm, thank you for taking the time to share your feedback. We're delighted to hear that you found our services easy to use and that our team was able to assist you in a helpful way. Thanks, -Ane
Access Eye Centre - Excellent Cataract Surgery
The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic. The cataract surgery was quick and painless. The post-op care and follow up has been excellent.
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Kevin, thank you for taking the time to share your experience. We're delighted to hear that the team at Access Eye Centre provided such professional, caring and supportive service throughout your treatment journey.
We wish you all the best with your continued recovery and eye health. Thanks, -Ane
Ringwood Private - the Hospital with friendly staff.
The staff at Ringwood Private were so friendly and helpful. They kept me informed and after my procedure I was given a much-needed cup of tea along with sandwiches, water and orange juice. To round off the snack I enjoyed cheese and biscuits!
19 octobre 2026
Avis spontané
Réponse de Medibank
Hi Frances, thank you for sharing your experience. We're delighted to hear that the team at Ringwood Private made you feel so well cared for throughout your visit.
It's wonderful to know the staff were friendly, helpful and kept you informed every step of the way. Thanks, -Ane
Awesome- couldn’t want for more
Awesome- couldn’t want for more. Except for the $500 out of pocket I had to pay for both the aeneathetist and surgeon.
19 octobre 2026
Avis spontané
Réponse de Medibank
Hi Jennifer. Thank you so much for the 5-star review. Cheers from Robin and the team at Medibank. Have a wonderful day.
Medibank customer concierge followed up…
Medibank customer concierge followed up with me prior and after the operation and were very informative about assisting me with any requirements or needs I may have then and now
20 octobre 2026
Avis spontané
Réponse de Medibank
Hi Vicki. Thanks for sharing your experience. It is nice to hear that our Customer Concierge team was there to support you before and after your operation. We appreciate you taking the time to recognise their efforts and thank you for choosing Medibank. Cheers - Robin.
All Colonoscopy costs covered
I didn't have to do anything to receive the benefits
15 octobre 2026
Avis spontané
Réponse de Medibank
Hi Barbara. Thanks for sharing your experience. I am pleased to hear that all of your colonoscopy costs were covered and that receiving your benefits was a smooth and hassle-free process. We appreciate you taking the time to leave a review and thank you for choosing Medibank. Kind regards - Robin.
I cannot understand the people that…
I cannot understand the people that answer the phone to discuss my policy and claims.
Their English language is below average.
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Craig. I am sorry to hear that you have had difficulty communicating with our team. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
The person I spoke to was very helpful…
The person I spoke to was very helpful in explaining everything that I needed to know. I was not rushed in giving my answer.
21 octobre 2026
Avis spontané
Réponse de Medibank
Hi Debra, thank you for the 5 stars! We appreciate your kind words and are delighted to hear about your positive experience with one of our staff members. Taking the time with our members and ensuring everything is understood is the outcome we aim to achieve in every conversation.
- Shelley
Réponse de Medibank
Hi Stuart, thank you for the 5 stars! We're delighted to hear you had such a fantastic experience with us and hope to exceed your expectations every time!
Thank you for your feedback.
- Shelley
Promised to send me an email which…
Promised to send me an email which never arrived.
19 octobre 2026
Avis spontané
Réponse de Medibank
Hi there, thank you for sharing your feedback and I'm sorry to read you never received an email. Please contact our messaging team in My Medibank if you still needed assistance.
We hope to provide a better customer outcome in the future.
- Shelley
Disappointing.
Disappointing.
I used it for first time. I need to repeat my Finasteride prescription. I used to do this through BUPA all the time. The Dr denied to give me the prescription.
Also, She called me by phone before the scheduled time although I selected video call when making the appointment
18 octobre 2026
Avis spontané
Réponse de Medibank
Hi Facundo, I'm sorry to hear about your disappointing experience and apologise we didn't meet your expectation this time. We appreciate your feedback as it helps us improve and hope you have a more positive experience in the future.
- Shelley
Customer service is so important when there is so little of it around!
The service from Medibank has been excellent and the opportunity to have a no gap operation is fantastic in these days when everything is so expensive.
17 octobre 2026
Avis spontané
Réponse de Medibank
Hi Rachel, thank you for your lovely feedback! We're delighted to hear you've enjoyed your experience and that you've been able to see the value of our No Gap program. It's always wonderful to hear when our members benefit from the programs and support we offer.
If you'd like to learn more, you can visit our No Gap program webpage here: https://www.medibank.com.au/health-support/health-services/no-gap/
- Shelley
Urgent Surgery
After specialist consultation on 13/10/2026 surgery was programmed for the 14/10/2026. Short lead time.
On arrival at St Vincent's Hospital on 14/10/2026 all required documentation was finalized and my stay in hospital was stress free.
14 octobre 2026
Avis spontané
Réponse de Medibank
Hi Glen, thank you for the 5 stars! We're glad to see you received such speedy service from our awesome team when you needed it most! It's wonderful knowing everything was organised by the time you reached the hospital the next day and we appreciate you sharing your experience.
We hope you're recovering well and feel free to brows our additional support services here: https://www.medibank.com.au/health-support/
- Shelley
Easy experience
I had no worries as Medibank did everything for my operation and hospital stay. Then took care of my rehab at home.
The concierge was helpful with extra information available to me. An easy experience.
16 octobre 2026
Avis spontané
Réponse de Medibank
Hi there, thank you for sharing your experience! It's wonderful knowing everything was handled for you, and you had such a hassle-free time. It's always a pleasure hearing members make the most of our after-hospital care programs too. We're glad you found the value in it!
- Shelley
everything was fine
7 septembre 2026
Avis spontané
Réponse de Medibank
Hello, and thank you so much for the 5-star review. Kind regards Robin.
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