Medibank Avis 

Don’t even know why I was sent this review link.
I haven’t had anything to claim.
Only pay your overpriced cover for no great return.
Currently looking at other services.

Excellent experience from start to finish.Easy to deal with.

I have been a Medibank member since 2008, and throughout this time, Medibank has consistently provided excellent customer service and comprehensive coverage. I appreciate the support, professionalism, and peace of mind Medibank has given me over the years. Thank you for your continued commitment to looking after your members. I am happy to be a long-term Medibank member.

nothing went right with this claim. Your team initially rejected my claim and told me i had no entitlement when i very clearly had. I have accident cover as part of my policy, yet your staff treated me like i was a criminal. this is extremely frustrating in my time of need of support. My surgery was delayed as a result of the incompetence and poor communication of those responsible for coordinating my medical care, causing unnecessary stress, inconvenience and disruption This is extremely poor behaviour and i am considering changing insurers as a result. The attitude of your staff was nothing short of disgraceful. To call your staff idiots would be an insult to actual idiots.
Edit:
Medibank's response perfectly illustrates the very issue I am complaining about: a complete lack of accountability, professionalism and genuine customer care.
After initially rejecting a valid claim, incorrectly advising me that I had no entitlement to benefits under my policy, and contributing to delays in my surgery, Medibank's response is simply to express regret and direct me to a generic contact page.
No acknowledgement of the specific failures, no explanation of how this happened, no offer to investigate and no attempt to take responsibility.
Considering the seriousness of the situation, I find this response incredibly dismissive. I pay for private health insurance precisely so that I have support when I need medical treatment. Instead, I was subjected to unnecessary stress, delays and appalling customer service.
Medibank, rather than directing me to your contact page, perhaps someone in your organisation could take ownership of this complaint, investigate what went wrong and contact me directly with a meaningful response.
Your response has only reinforced my decision to seriously consider moving to another insurer.

Smooth claim process, good coverage although, premium is higher than some.

I had to have a knee replacement and of course needed to know the financial aspects of the the process.
the staff at the Marion branch were terrific and took me through the process including the post op support I could receive- this allayed any doubts I had about the process. I have had the operation and am now in rehab at Calvary Hospital and all the paperwork had been done by Medibank to make the process seamless.
While in hospital I have read the Medibank literature on knee replacements and found it really valuable
thank you
PS the ability to talk to real people in your branches is so valuable ( AI cant answer everything)

Mmmm, You haven't done anything as yet as i can see but my latest trip to Joondalup Private Hospital was great and all went smoothly so thanks for making that a good experience from the accounting, admission and stay a 5 star performance by Medibank. I have an outstanding amount of around $1.291.00 but i have not claimed it yet so no problems, all good. Happy Chappy so far. Cheers.

This new review process is confusing and wish I hadn't written anything

Total lack of co-ordination!
I had an ambulance trip on 11th August.
Once I received the bill for $1477 from Ambulance Vic, I paid it on 31st August.
My mistake…I assumed that I needed to pay the bill then apply for a rebate.
I made several calls enquiring about the rebate. I eventually went to Medibank Southland on 2nd September to make further enquiries. Whilst there I filled in a claim form and included the bill and receipt. I was told that the paperwork would be sent and that the rebate would appear in 10 days. It didn’t.
I rang again and was told that Ambulance Vic thought that Medibank had paid the bill, not me.
No progress so I had to get another copy of the bill and receipt. I mailed these, along with another claim form on 20th September.
Still no progress so I rang Medibank again. During this call I was asked if I was on a pension. I replied no. I was told that this had been the hold up.
I had NEVER been asked this question during all of my interactions with Medibank!!
I finally got my rebate on 2nd October (more than a month after paying the bill).
My query is….does the left hand know what the right hand is doing? Very poor communication.
(PS I have since received a form from Medibank , dated 28th September, enquiring about my concession entitlements).

Professional staff, surgeons, nurses, admin staff, kitchen staff, etc. Operation was a success. All forms of payment to all involved was handled seamlessly by Medibank, especially my travel in a private patient vehicle from Tamworth Hospital, where the operation was conducted, to my residence in the Central Coast - fantastic service all round. Had no complaints whatsoever. Thank you Medibank Private.

Things were explained well to me about what was covered. I didn’t feel overwhelmed with jargon.

Everything went smoothly, and the staff was always responsive when I contacted for inquiries about bills & cover.

Easy to process the claim. Only paid a small proportion of the cost though.

Everything went smoothly from pre op to surgery, peri operative to nursing and physio care.

Medibank kept me well informed about my previous hospital visit. So I knew what to expect before I left home for my procedure.

At the dentist clinic, payment declined for unknown reason. Called CS and couldn't find anything wrong. Had to pay out of pocket and claim later. Calling is a nightmare too. Endless hurdles and redirections before could get hold of a person.

I received a top health service for cancer diagnosis.