I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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Lisez les avis des autres
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Day surgery with NO excess is…
Day surgery with NO excess is excellent. No out of pocket expenses for surgeries or Specialist as he is registered with Medibank's no gap program. So very happy
1 octobre 2026
Avis spontané
Réponse de Medibank
Hi Dooks. Thank you for sharing your experience. I am pleased to hear your day surgery was covered with no excess and that you didn't have any out-of-pocket costs. It's great to know your specialist participated in Medibank's No Gap program and that your cover delivered the value and peace of mind you were looking for. Thank you for your support and for taking the time to leave this review. Cheers - Robin.
Doing the job.
The fact that after paying so much in high premiums for so many years I felt Medibank should have paid the full amount of my medical services.
I’m glad they have paid out but don’t believe I need to be giving Medibank a high five for giving that service. A service I have paid a lot for!!
5 octobre 2026
Avis spontané
Réponse de Medibank
Hi Lee, thank you for sharing your perspective. The amount we can pay towards medical services will depend on your level of cover and the benefits set by Medicare and your healthcare providers. Thank you for taking the time to leave your feedback, as it helps us understand what's important to our members. Kind regards, Robin.
It all ran smoothly on the day
It all ran smoothly on the day. the staff on admission were very professional also the doctors and nurses were very professional.
9 octobre 2026
Avis spontané
Réponse de Medibank
Hi Sandra, thank you for taking the time to share your experience. We're delighted to hear everything ran smoothly on the day and that the admission staff, doctors and nurses provided such professional care throughout your treatment. We appreciate you choosing Medibank and wish you all the best with your recovery. Take care - Robin.
Réponse de Medibank
Hi Arthur. Thank you so much for the 5-star review. Kind regards Robin.
The staff were helpful polite and…
The staff were helpful polite and obliging to my needs
A smile was always with them
And a few jokes went well
Cleansingness at hospital
And good sandwiches
Thank you adeney hospital
9 octobre 2026
Avis spontané
Réponse de Medibank
Hi Athanasia. Thank you for sharing your experience. I am delighted to hear that the staff were helpful, polite and accommodating to your needs, and that their friendly approach and sense of humour helped make your stay more comfortable. We appreciate you taking the time to recognise the team at Adeney Hospital. Cheers -Robin.
Shoulder repair in hospital
My insurance covered the hospital less the excess but I was disappointed with the amount reimbursed from my specialist bill of $5400 vgivrn I am the top gold cover.
22 septembre 2026
Avis spontané
Réponse de Medibank
Hi Anton. Thank you for sharing your feedback. We appreciate the time you have taken to share your experience. If you need assistance understanding your policy, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Customer Service has been great so far.
13 octobre 2026
Avis spontané
Réponse de Medibank
Hi Lara. Thank you for the 5-star review, highlighting great customer service you have received. Take care and all the best for your day - Robin.
Overcharging for Cancellation
They have charged money for suspended account before reacivate it, but no any prior notification given. When asking to cancel the policy and refund, they said they need to reactivate it and charge for that period before giving the refund. In addition to that they are charging admin fee etc when cancellation.They are Just apologising and saying these are system related issues and can't do anything. I am sorry to let them know systems are made by humans. Very disappointing.
PS: Hi Robin,
Thanks for your response.
I'm happy to communicate with you if you can fix this from your system not just for me but also for all the future customers benefit. I hope you have already understood this is very unfair charge from your loyalty customers. Thank you.
13 octobre 2026
Avis spontané
Réponse de Medibank
Hi Ruchira. I am sorry to hear about the frustration caused by the cancellation process. Feedback like yours is important and helps highlight opportunities to improve our communication and service. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Very easy to get information required
7 octobre 2026
Avis spontané
Réponse de Medibank
Hi Lillian. I am glad to hear that you are finding our services easy to use. Thank you so much for the 5-star review. Kind regards Robin.
Réponse de Medibank
Hi Brendan. Thank you for the five-star review. I am happy to hear that you have received excellent customer service. Kind regards -Robin.
Professional and Practical Solutions
Expectations satisfied. Easy two-way conversation and felt I was listened to. Came away with actual practicable actions to improve my health
12 octobre 2026
Avis spontané
Réponse de Medibank
Hi Susan, and thank you for sharing your experience. It's great to know the discussion was both practical and supportive, and that you came away with clear, actionable steps to help improve your health. Take care - Robin.
This was a pretty painless process.
Well I just went to my specialist, he said to book myself into hospital for the procedure. I jumped onto the online hospital booking site and did that and had the procedure. I haven't had to contact Medibank at all and everything except my follow up appointment has happened. Pretty pain free process really. Thank you.
7 octobre 2026
Avis spontané
Réponse de Medibank
Hi Sharon. Thanks for sharing your experience. I am glad to hear that everything went smoothly, and you were able to organise your hospital admission and procedure with ease. It's great to know the process was straightforward and that you didn't need to spend time contacting us along the way. We wish you all the best for your follow up appointment and recovery. Thanks again for choosing Medibank. Kind regards, Robin.
I have tried to have my policy reviewed…TRY HARDER
I have tried to have my policy reviewed toleave items off that re not required eg pregnancy etc.
No help at all
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Kerry, I'm sorry to hear you've been having trouble reviewing your policy.
We have a dedicated cover review team who can be contacted on 132 331 or via messaging in My Medibank. They would be happy to assist by asking some health and lifestyle related questions to recommend the best cover for your needs.
- Shelley
Easy Payment.
As harrowing as a trip to hospital emergency department is, the payment part was very smooth. When I was unwell, paying with Medibank private was so easy.
6 octobre 2026
Avis spontané
Réponse de Medibank
Hi Fay, thanks for the 5 stars and sharing your experience. We hope you are doing well after the trip to emergency and are pleased to hear you ended up finding the process easy
- Shelley
The surgery processed my claim…
The surgery processed my claim information and it was paid without me needing to be further involved
8 octobre 2026
Avis spontané
Réponse de Medibank
Hi Stuart, we appreciate your feedback! It's wonderful to hear everything was handled for you so you could focus on recovering.
For any after hospital support, please check out this link: https://www.medibank.com.au/health-support/
- Shelley
My claim was lodged 4 days ago
My claim was lodged 4 days ago. The app said it is paid but nothing has hit my bank account yet
12 octobre 2026
Avis spontané
Réponse de Medibank
Hi Hg, depending on the claim payment method you have set up, please allow up to 5 business days for claim payments to be processed via bank account.
For cheque benefits, please allow 15 business days for these to arrive via post.
You can check which benefit method you have set up using your My Medibank login.
- Shelley
Lack of clarity regarding 0 refund…
Lack of clarity regarding 0 refund response.
3 octobre 2026
Avis spontané
Réponse de Medibank
Hi Dennis, I'm sorry you didn't find the information provided very clear. For claim payments, please contact our team in My Medibank for further details.
- Shelley
Poor customer service
I joined in may, I tried to contact them, both on their "help" who virtually told me to close my account and "they would be sorry to see me go" and by phone for over a week now.
Without success.
I will be changing funds because of (once again) seriously bad customer service.
Not happy.
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Carolyn, I'm sorry you didn't find the help you needed when contacting us.
For all policy closures, please call our dedicated team on 1300 729 698 between 8.30am - 6.00pm Monday to Friday (Local State Time).
We will be sad to see you go, but this team will do everything they can to support you through whatever path you decide to follow.
- Shelley
4 day Hospital stay
Entry into and release from the hospital were seamless.
I was thrilled with my room and the service I received during the whole time of my stay. Staff members were courteous and professional and made my stay a great experience.
1 octobre 2026
Avis spontané
Réponse de Medibank
Hi Diane, we hope you are recovering well after your stay. We appreciate the lovely feedback and are pleased to hear you had an attentive courteous experience
- Shelley
Way to go
Simply turned up at day care surgery Campsie, signed a few forms and all expenses covered. Way to go, very happy. Also the Campsie Day Surgery I can highly recommend, staff so professional and friendly.
6 octobre 2026
Avis spontané
Réponse de Medibank
Hi Wendy, thanks for the 5 stars! We're delighted you found the process so straight forward and hope you are recovering well after your surgery
- Shelley
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