I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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Lisez les avis des autres
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
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A répondu à 99 % de ses avis négatifs
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It was a seamless process
It was a seamless process. I had a day surgery procedure and my hosptial fees were covered by my Medibank cover. So all I had to do was to sign the paperwork approving the hospital to claim for the fees directly from Medibank. Which is exactly whay you"d expect.
9 octobre 2026
Avis spontané
Réponse de Medibank
Hi Carlos, thank you for the 5 stars and sharing your recent admission process! We're glad you found the process straight forward and hand free, and hope you are recovering well
- Shelley
Unauthorised direct debit $5000
I moved to another health fund after extreme dissatisfaction with the inability to communicate with Medibank. I advised them to cancel my direct debit and advised them of the name of my new heath fund. Despite this they deducted over $5000 via direct debit resulting in my account being overdrawn and now facing penalty from my bank. I have made multiple attempts to contact medibank requesting they return my money and provide compensation. My money has not been returned. I have now had to make an Obudsman complaint to retrieve my money. Medibank cannot be trusted and the ability to communicate with them is virtually non existent. Medibank is engaging in dishonest and questionable practices and should be avoided by all. Day 2. Apology sent by robot 12 hours after advising me they would respond in 16 minutes! Still no refund of the $5000. I plan to update this review daily until my refund is received. Be warned, if you want a responsive professional health insurance fund look elsewhere. Day 3, no refund or phone call received. Medibank was notified 2 weeks prior to direct debit due date, they were also advised of name of new fund.
Medibanks actions has imposed considerable financial hardship upon me. I moved health funds due to inefficient unprofessional communication deficits, evidenced by Medibank ignoring my written communication not to proceed with direct debit, days on and I am still to receive the phone I have requested.
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Leanne, thank you for sharing your feedback.
We’re sorry to hear about your experience and understand the frustration this situation has caused.
Direct debit requests are subject to processing timeframes, and if a payment is already being processed it may still be deducted. However, we’d like the opportunity to review your concerns and provide any assistance we can. Rest assured any remaining funds on the policy are refundable and generally take 5 business days.
Please contact us at mobile.feedback@medibank.com.au with your details so our team can investigate this further and work with you directly.- The Medibank Team
Réponse de Medibank
Hi Lwin, thank you for the 5 stars! We're glad you had a positive experience during your hospital admission claiming.
- Shelley
Medibank has supported me for many…
Medibank has supported me for many years.
I have had no problems with making claims, getting information required. Their service is excellent.
Easy to deal with.
25 septembre 2026
Avis spontané
Réponse de Medibank
Hi Sonia, thank you for sharing your positive experience over the many years! We're pleased to hear about the excellent service and how easy it's been dealing with us.
We appreciate your kind word!
- Shelley
I am very disappointed with Medibank
I am very disappointed with Medibank. Despite paying high monthly premiums for private health insurance, I still had to pay around $1,500 out of pocket for my gastroscopy and colonoscopy, including specialist and anaesthetist fees, with additional hospital costs.
I expected much better coverage considering how much we pay every month. I am extremely dissatisfied with the level of financial support provided and do not feel that I am getting good value for my money.
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Arefeh, thanks for sharing your experience.
With specialist treatment, members can choose their own surgeon, however specialists set their own fees. Medibank pays benefits up to the applicable MBS fee outlined on your policy, and any amount charged above this may result in out-of-pocket costs. Before surgery, your specialist should provide an Informed Financial Consent form outlining any expected costs. If you're unhappy with the quoted fee, you are able to seek a second opinion as fees can vary between surgeons and Medibank gives you the flexibility to pick your preferred surgeon.
- Shelley
Great phone support from agent
Great phone support from agent. Provided detail on what I needed to do, what I could expect before and after admission, and what costs I may incur for out-of-pocket expenses (not dollar amounts but potential cost categories)
6 octobre 2026
Avis spontané
Réponse de Medibank
Hi Sharon, thank you for the 5 stars! It's wonderful to hear about the support your received during your hospital pre-admission check.
Please check out our additional support services for your upcoming admission where all eligibility criteria can be found here:
https://www.medibank.com.au/health-support/health-services/
- Shelley
They are the best Health Insurance…
They are the best Health Insurance Company. My Family have been with them all our live’s. They put the claims returns within 24 hrs and I have never had any issues with them. I am a Frequent Flyer to Hospital and never have problems with my them paying my bills. Couldn’t recommend a Better Health Insurance Company Medibank Private Never lets you down.
8 octobre 2026
Avis spontané
Réponse de Medibank
Hi Ali, we appreciate your kind words!
We always love hearing from our priority members and the fact your family have been with us all your lives really shows the type of loyalty our amazing members have!
Thank you for sharing your positive experience
- Shelley
Understand Your Policy
Note: I am new to private health insurance. Perhaps didn't read policy enough?
Due to a medical condition was instructed to go to nearest hospital - as we have insurance we went to the nearest private hospital that had an ER. I was rushed in for treatment, at this point I was not informed that to use the ER it was cost $640.00. So while stressing over my health I then had to pay $640.00 (% received back through medicare but not on that day) I then had to find the $750.00 excess (which I was so prepared for) to stay in hospital for treatment.
The Medicare policy I told out do not cover the ER attached to their own private hospital which is very confusing. Whilst the nursing staff and Doctors have been outstanding - I wish my policy could have included the ER costs.
While at the ER there were several other patients who fell into the same situation. The ER attached to this private hospital is run by another identity.
Even after paying the $750.00 the excess only covers me until end of December which only allows 3 months of hospital cover.
Instead of the excess covering until the end of the financial year. There should be something in place to cover the client for 365 days. Just my thoughts and experience. Will be considering alternative policies.
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Jude, thank you for sharing your experience.
We understand how unexpected costs during an already stressful medical situation can be frustrating, particularly when you’re new to private health insurance. We appreciate your feedback on emergency department fees and how hospital excesses apply, and we’re glad to hear the doctors and nursing staff took great care of you.
If you had any further question around your cover, please feel free to reach out via our webpage: https://www.medibank.com.au/contact-us/
- Shelley
Fees
I find the fees are increasing each year more than the value of the product. With out of pocket expenses it’s becoming more difficult to pay.
30 septembre 2026
Avis spontané
Réponse de Medibank
Hi Lee, we hear you and understand premium increases can be frustrating. Premiums are reviewed regularly to reflect factors such as the rising cost of healthcare, increased use of health services and changes across the private health insurance market. As a result, we always recommend reviewing your cover every 12 months as our products and your individual health needs change over time. A regular review helps ensure your cover continues to provide the right level of protection and value for you.
To review your cover, please contact us here: https://www.medibank.com.au/contact-us/
- Shelley
Day procedure.
I had a day procedure done - most of the cost wasn't covered by Medibank but apparently some were; I don't know which. Other than being told that most of the procedure was not covered by our level of private insurance cover (I'm not sure what (if any of the following) was covered - surgical? medical? anaesthetist? day hospital?) I've had no contact from Medibank except to fill in yet another evaluation.
30 septembre 2026
Avis spontané
Réponse de Medibank
Hi Hendo, thanks for sharing your feedback.
When being admitted into hospital, we always recommend contacting us to run a quote and discuss how your cover works. This helps prevent any unexpected costs from occurring.
To discuss your cover in more details, please contact us on 132 331, via messaging chat in My Medibank or using this link: https://www.medibank.com.au/contact-us/
This will allow us to bring up your claim history and better understand your coverage. If you will be needing more surgeries in the future, we would be happy to go through a cover review to discuss the most suitable cover option for your health needs.
- Shelley
I paid for a Pathology bill on Thursday…
I paid for a Pathology bill on Thursday 1st October 2026 for $238.45. I am still waiting on my rebate. It should not take a week to get money back when you do it online.
1 octobre 2026
Avis spontané
Réponse de Medibank
Hi Gail, thank you for sharing your experience.
Depending on how you submit the claim (e.g. online, in store or post) and the claim payment method you have in place (e.g. bank transfer or cheque) can all affect the timeframe to receive your benefits back.
If a manual review is needed where documents may be unclear, this can also extend times.
If you would like us to check the progress of your claim, please feel free to reach out via our messaging chat using this link:
https://www.medibank.com.au/contact-us/
- Shelley
Was looked after the whole way through…
Was looked after the whole way through and offered some great service pre and post operation
5 octobre 2026
Avis spontané
Réponse de Medibank
Hi Michael, we're delighted to hear about the level of service you receive pre and post operation!
Thank you for sharing your experience
- Shelley
I wasn’t out of pocket
I wasn’t out of pocket. My claim was dealt with very quickly.
29 septembre 2026
Avis spontané
Réponse de Medibank
Hi Jan, thank you for the 5 stars!
We love hearing about the positive experience our members have during our claiming process and are ecstatic to hear you didn't have to pay a cent out of pocket! Thank you for sharing your experience.
- Shelley
Australia's cost of living is out of…
Australia's cost of living is out of control and people starting looking at what and where they can save
Unfortunately sometimes the sacrifices come at an expensive price
Private Healthcare became affordable very quickly even with out of pocket costs when my health needed support
Being the best for creating confidence and killing anxiety in its tracks
No worries about surgery
Minimising worries on associated costs and confidence rising over fear
The most important thing was being able
I’m going to try my best to never not have my private health
24 août 2026
Avis spontané
Réponse de Medibank
Hi Barry. Thanks for taking the time to share your story and for choosing Medibank. It is great to hear that having private health insurance gave you confidence and peace of mind when you needed healthcare support most. Kind regards - Robin.
My Claim for invoice # 10700991 from Dr…
My Claim for invoice # 10700991 from Dr Zubair Khan for $495.00 was declined due to it being classed as a "Health Screening Service Skin Check/Mole Mapping.
At this PET Scan I had a substance injected into me vein. The scan confirmed that I had diagnosed with "POLYMYALGIA RHEUNATICA) an Autoimmune disease.
I see little connection between this diagnosis and a Skin Check. I await Patiently for your comprehensive response on this matter.
Sincerely Brian Lowe 0448 12 12 55
16 septembre 2026
Avis spontané
Réponse de Medibank
Hi Brian. Thanks for bringing this to our attention. I would suggest not providing personal information in a public space. I am sorry to hear about the confusion regarding your claim for invoice. For assistance our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Importance of having private health insurance = choices
Always comforting to know the choices you have when the unexpected hits
28 septembre 2026
Avis spontané
Réponse de Medibank
Hi Tanya. Thank you for the 5-star review. I am pleased to hear that having private health insurance gives you peace of mind and confidence in knowing you have choices when the unexpected happens. It's great to know your policy is providing that reassurance when you need it most. Take care - Robin.
Going in for day case surgery was…
Going in for day case surgery was uneventful and easy
2 octobre 2026
Avis spontané
Réponse de Medibank
Hi Mark. Thank you so much for the 5-star review. Kind regards Robin.
very helpful
28 septembre 2026
Avis spontané
Réponse de Medibank
Hi Jim. Thank you so much for your lovely review. Kind regards Robin.
Réponse de Medibank
Hi Andy. Thank you for your review. I am happy to hear that you have enjoyed good coverage with your policy. Have a wonderful day! Kind regards Robin.
Réponse de Medibank
Hi Geoff. Thank you for your review. It is nice to hear that your experience was straightforward and there were no out of pocket expenses. Cheers - Robin.
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