Mersey Raw Avis 

1 006
•
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

I have used Mersey Raw for my dogs food for a while, however it was only recently that I had to use their customer service to get help with one of my orders. I was contacted by Alex who resolved my is... Voir plus

Noté 5 sur 5 étoiles

Absolutely impressed over all. Very very quick efficient delivery. Very Very well packed order. I will be ordering again for the forceeable. I was ordering sprats from another place, their packaging e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just placed my first order and needed to change delivery address - completely my mistake - my message was picked up promptly and my address was amended. Customer Service has been exemplary!

L'entreprise a répondu

Noté 5 sur 5 étoiles

Being able to have raw, fresh fridge/freezer ready bones delivered to my door I can't say more than "BRILLIANT " Oh except the great value for money! I will be definitely recommending Mersey Raw to my... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'alimentation animale
  2. Animalerie
  3. Livraison de repas à domicile
  4. Magasin d'articles pour animaux
  5. Producteur de produits alimentaires

À propos de Mersey Raw

Écrit par l'entreprise

Mersey Raw

Do you love your pets more than anything in this world? Well so do I and that is why I started Mersey Raw. My name is Ben Mcintyre, Founder and CEO of Mersey Raw. I am the biggest dog lover you will ever meet and my passion for dogs and animal health is the driving force behind it all. It is my belief that the benefits a raw diet can bring to a dog can be truly life changing and I am passionate to make a difference. I truly believe the conventional, commercial kibble diet dogs are fed is completely corrupted by greed and profit and serve no purpose or benefit to your pet.

Shop Raw Find Out More

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

1 k avis

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4,8

Tous les avis

(1 006)

72 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

My dog absolutely loves this food

My dog absolutely loves this food. He's a real foodie, but he usually gets bored of food quite quickly, so I was surprised when he was still excited for every meal after several months.
He has allergies, so before switching I contacted customer service to check whether the food would be suitable for him. They were absolutely brilliant, really helpful and happy to answer all my questions.

I also love the subscription service – it's so easy to manage and takes all the hassle out of ordering. Whenever I've emailed with a question, I've always had a quick response and great customer service.
A special shout out to Alex as well, who recently helped me with a query when I almost ended up with a second delivery within a week due to my own mistake! 😂 He sorted everything out quickly and made the whole process really easy.
Overall, I'm really happy with both the food and the service, and most importantly, my dog loves it! :)

25 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Kat,

We are so happy to hear your dog is enjoying Mersey Raw and that he's excited about mealtimes again. 🐶🐾

We're really glad to hear our customer service were helpful to you and that the subscription service is making it easier for you.

We'll certainly pass your comments to Alex, too. ❤️

Thanks so much for taking the time to leave a review. 😊

Team Mersey Raw

Noté 5 sur 5 étoiles

My Spaniel Belle has a sensitive tummy

My Spaniel Belle has a sensitive tummy, not sure if it was down to her food or just her! Anyways, I found MerseyRaw and her stomach is now great, no more midnight+ toilet trips. The food is high quality and doesn't smell, like most dog foods, next day delivery is great and always arrives in excellent condition.
Belle jumps with excitement when I get the pack out - what's in store for me today mum!!
I did try MerseyRaw about a year ago then tried something different (1st time pet owners) but that didn't go well so we came back and everything has settled, we are now firm life long MerseyRawers.
We also love the Wild Boar treats and vension sticks.
The MRaw Team have been amazing when I have a query, very polite and quick to respond.
Have you thought about offering frozen duck wings alongside your current offering?

25 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi, thanks so much for taking the time to leave us a review!

We're really glad to hear Belle's tummy is so much better with Mersey Raw and that you're happy with the food, delivery and customer service. 😊

It's lovely to know Belle's really excited about dinnertime, too. ❤️

We'll certainly pass your feedback about duck wings to our team. 🐾

Thanks again for the review.

Team Mersey Raw

Noté 5 sur 5 étoiles

Clean plate every time, fabulous customer service

Our girl loves Mersey Raw! The rabbit, venison and goat tubs are our favourites and I appreciate the different proteins for our girl with her intolerances to the standard proteins. Her plate has been licked clean every single day in the 2 years we have been customers. The treats and frozen sprats are devoured with as much eagerness as her meals. Customer Service is amazing, friendly and prompt whenever I've needed them, and I would highly recommend anyone try Mersey Raw for their dog!

3 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Sarah,

We're really glad to hear your girl is enjoying Mersey Raw and that our protein options and treats are great for her! ❤️

We are always happy to help, and thank you so much for taking the time us leave us a review. 😊🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Three Frenchies love Mersey Raw

Finally finding raw food my three french bulldogs aren't allergic to was a godsend. They love Mersey Raw! And having a subscription is the best way, always on time, expertly packaged. Sometime a little treat in the box too. And they're so quick to sort out any problems I've had, like too many subscriptions on the go! Very friendly and helpful. Ace company and incredible quality product.

19 juin 2026
Avis spontané
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Réponse de Mersey Raw

HI Kellie,

We're so glad to hear that Mersey Raw suits your 3 Frenchies so well, and that we were able to sort that out quickly for you. ❤️

Thanks so much for taking the time to leave us a review! 😊

Team Mersey Raw

Noté 5 sur 5 étoiles

Excellent quality

After 8 months trying different brands, finally I found about MerseyRaw. The quality of the meat it is very good
The bones barely you can feel it and if your dog has problems with the bones-then don’t hesitate, give them a try! Our dog for the first time in months, finished all the portion 🥹 and also, next day delivery❤️
Thank you !

16 juin 2026
Avis spontané
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Réponse de Mersey Raw

HI Liliana,

We are so glad to hear you're happy with the quality of our food and that your dog is finishing their portions! That really does remind us why we do what we do. ❤️

Thank you so much for taking the time to leave us a review. 😊🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Highly recommend Mersey raw

We have used Mersey raw dog food for the last few years, love the subscription boxes & how easy it is to change the box. My spaniels love the food, haven't found one they don't like! The customer service is amazing. Highly recommend them!

15 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Chloe, thank you so much for your lovely review and for choosing Mersey Raw over the last few years. ❤️

We're delighted to hear that you're enjoying the flexibility of our subscription boxes and that making changes to your order has been nice and easy. It's even better to know that your spaniels are such enthusiastic diners and haven't found a flavour they don't like yet!

We're also incredibly grateful for your kind words about our customer service. Feedback like this means a great deal to the whole team.

Thank you again for your continued support and recommendation. We look forward to keeping your spaniels' tails wagging for many years to come! 😊🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

I've been using mersey raw for years

I've been using mersey raw for years..... I'll admit I have tried other cheaper brands. None of which have been up to mersey raws standard.
I have run out of food a few times and I have sent an e mail late at night...... Mersey raw sends an order the next day.
Amazing customer service,
I have 3 dogs and EU all love this food

14 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Alison, thank you so much for your continued support over the years.

It means a lot to hear that, even after trying other brands, you keep coming back to Mersey Raw. We're passionate about providing the best quality food possible, so it's wonderful to know that this has made a difference for your dogs.

We're also really glad that you've had positive experiences with our customer service. We know how important it is to keep the freezer stocked when you have hungry dogs to feed, and we're always happy to help where we can.

Most importantly, we're thrilled to hear that all three of your dogs love their food! Thank you again for your lovely review and for being such a valued customer. 😊🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Alex has been really helpful answering…

Alex has been really helpful answering my many questions to get the right food for my french bull dog Bear.We had been really struggling with the raw food he was currently on.We have transitioned him to mersey raw and he has licked his bowls clean licking his lips as soon as I weigh his food out which has been such a massive relief.
I cant thank Alex enough.

8 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Clair, thank you so much for your lovely review. ❤️

We're so glad to hear that Bear has settled so well onto Mersey Raw and that mealtimes have become something to look forward to again! Hearing that he's licking his bowl clean and eagerly waiting for his food is exactly what we love to hear. 🐾

We're also really pleased that we were able to help answer your questions and make the transition as smooth as possible. Finding the right food can sometimes feel overwhelming, so it's wonderful to know that Bear is thriving and that you now have one less thing to worry about.

Thank you again for your kind words and for choosing Mersey Raw. Please give Bear a fuss from all of us! 😊

Team Mersey Raw

Noté 5 sur 5 étoiles

My two malamutes have given their thumbs up

As soon as the delivery man delivered the parcel my two boys had their heads in the box before I could open it fully

10 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Jane, thanks so much for taking the time to leave us a review.

We're so glad to hear your two boys are excited for their Mersey Raw deliveries! ❤️🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Fantastic!

Well! What absolutely amazing dog food- my 5 month old Whippet lurcher goes absolutely mad for this. I really feel we’ve struck gold after trying many raw brands. This one is top tier- we’re on our second box already. I did a ‘taste test’ ( my dog- not me! 😂) Molly wouldn’t touch the other raw food in her bowl, but gobbled up the half portion of Mersey Raw- and then did puppy dog eyes for some more 😁
We sometimes add veggies too- grated carrot, peas, broccoli… sometimes a bit of chopped egg. This is puppy nirvana 😁
Thank you Mersey Raw. A company that really cares. 🥳🥳🥳✨

2 juin 2026
Avis spontané
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Réponse de Mersey Raw

Wow, thank you so much for such a lovely review!

We're absolutely delighted to hear Molly is loving her meals and that you've found a raw food she gets so excited about. We had a little chuckle at the taste test too — we're very glad she made her preference known! 😂

It’s wonderful to hear that after trying a number of brands, you've found one that works so well for your girl. There’s nothing better than seeing those puppy dog eyes asking for more!

Thank you for your kind words and for choosing us to be part of Molly's puppy journey. It really does mean the world to our small team.

Please give Molly a fuss from all of us 🐾✨

Team Mersey Raw

Noté 5 sur 5 étoiles

My dogs absolutely love merseyraw food

My dogs absolutely love merseyraw food.
Owning 8 french bulldogs and finding the right food for all wasn't easy. I've tried few brands before, but merseyraw has met all of my expectations.
Carefully blended, full of protein, nicely packed, delivered next day, at great price, what more can you ask for?
Perfect for puppies as well, as it's well blended, so no risk of choking on bones!
Guys doing a fantastic job, I highly recommend their food to anybody who feeds their dogs raw food.
Definitely the best one out there!
Well done everyone 👌
Lifetime customer here me and my dogs :)

1 juin 2026
Avis spontané
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Réponse de Mersey Raw

Hi Boz, thank you so much for such an amazing review.

Feeding 8 French Bulldogs is no small task, so it means a lot to hear that we've been able to meet your expectations after trying other brands.

We're delighted that the food is working so well for your whole pack, from puppies through to adults, and that you've been happy with the quality, value, packaging and delivery service.

Reading that you've become a "lifetime customer" genuinely means the world to our team. We work incredibly hard to provide the best food and service we can, so feedback like this makes it all worthwhile.

Thank you again for your support and recommendation, and please give all 8 of your Frenchies a fuss from us! 😊

Noté 5 sur 5 étoiles

Have been using Mersey raw for a while…

Have been using Mersey raw for a while now, have a five year old staffie who loves his raw food. I find the price very good value, they are easy to contact if I’ve had any queries or needed help with anything. Would 100% recommend.

13 mai 2026
Avis spontané
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Réponse de Mersey Raw

Hi Sarah, thank you so much for your lovely review.

We're really pleased to hear your Staffie is loving his raw food and that you've been happy with both the quality and value we offer.

It's also great to know you've found us easy to contact whenever you've needed help, we always try to make sure our customers feel supported.

Thank you again for your recommendation and continued support, we really appreciate it. ❤️

Team Mersey Raw

Noté 5 sur 5 étoiles

Can't beat mersey raw for quality and service

Absolutely fantastic service and quality! We have a Dalmatian puppy with a chicken allergy who also needs a low-purine diet, so finding the right food has been a challenge. I’m a huge advocate for raw feeding, but I’ll admit I was a little skeptical when I first came across Mersey Raw through a Facebook ad. I’m so glad I gave them a try!

The team have been incredibly helpful and knowledgeable — nothing is ever too much trouble. Delivery is always super quick, arriving the very next day, and most importantly, our boy absolutely loves the food. It’s such a relief to have found a company we can trust that truly cares about their customers and pets. Highly recommend to anyone looking for high-quality raw food and excellent customer service!

7 mai 2026
Avis spontané
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Réponse de Mersey Raw

Hi Alison,

It's really great to hear your boy is enjoying the food and that you've managed to find something suitable. We completely understand how challenging it can be finding something with special requirements, an we're really glad we could help. ❤️

Thank you so much for taking the time to leave us a review. 😊

Team Mersey Raw

Noté 5 sur 5 étoiles

Great customer services

Great customer services. Quick to answer my query. Great quality dog food at a affordable price. 🙂

6 mai 2026
Avis spontané
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Réponse de Mersey Raw

Hi Tara, thanks so much for your kind words! ❤️

We're so glad we were able to answer your query quickly and that you're happy with the quality of food.

Thanks so much for takin the time to leave a review. 😊

Team Mersey Raw.

Noté 5 sur 5 étoiles

Great quality food

Benji absolutely loves this food,clears his dish every time and for a very faddy eater that is fantastic. No more waste and extremely fast delivery with excellent customer service helping to solve any problems that arise,would definitely recommend this product and company.Thanks.

29 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi Linda,

We're so glad to hear Benji is enjoying Mersey Raw, especially if he's been a bit fussy in the past!

Thanks so much for taking the time to leave us a review. ❤️

Team Mersey Raw

Noté 5 sur 5 étoiles

I'm extremely happy with the products…

I'm extremely happy with the products I've received. The delivery is quick and the products are packaged and of a good quality
My dogs are very fussy but love the bones

27 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi Hayley, thanks so much for taking the time to leave us a review!

We're so glad to hear you're happy with our quality and delivery, and of course that your dogs are enjoying our products. ❤️🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Fantastic buy lamb bones

I bought the lamb bones 4 bags. The bags are big and packed with bones I wasn’t expecting such a lot for the money paid. Dog loves them I’ll certainly be shopping here again.also next day delivery in frozen packaging so straight to the freezer.

25 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi Laura,

We're so glad to hear you and your dogs are happy with our lamb bones!

Thanks so much for taking the time to leave a review. ❤️🐾

Team Mersey Raw

Noté 5 sur 5 étoiles

Food quality and service are excellent

Food quality is excellent. My Chow Chow can only have venison due to allergies. He loves this boneless venison. It is despatched as soon as I order and delivered very quickly. Online support has been immediate when needed. I highly recommend this company and their products.

16 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi Judith, thank you so much for your kind review.

We’re really pleased to hear your Chow Chow is doing so well on our boneless venison, we know how important it is to find something suitable when dealing with allergies, so it’s great to hear he’s loving it.

It’s also lovely to hear your feedback on delivery and support. We always aim to get orders out quickly and be on hand whenever needed, so that really means a lot.

Thank you again for your recommendation and support, we really appreciate it. ❤️

Team Mersey Raw

Noté 5 sur 5 étoiles

Always really helpful and friendly

Always really helpful and friendly. Both of my dogs have been raw red since puppies but they have enjoyed this food the most. Really easy to order on subscription and loads of choices to try, as well as loads of treats they love too. Always email back with any questions or queries I have had.

10 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi David, thanks so much for taking the time to leave us a review. ❤️

We're so glad to hear you and your pups are happy with our service and variety, as well as our treats.

Thanks so much for your support. 😊

Team Mersey Raw

Noté 1 sur 5 étoiles

My wife ordered 4 packs of Venison from…

My wife ordered 4 packs of Venison from our local stockist. We have had this product in the past and need to be careful as one of our dogs can be food intolerant . Upon opening a pack it was clearly NOT Venison. It was completely different in colour and texture plus greasy. My wife contacted Mersey Raw who requested the batch number. This was unreadable as it was totally smudged so a photo was sent to them. They said that as long as they could read a couple of digits they could trace the batch number. It was impossible to read 2 digits and the entire batch number SHOULD have been displayed and legible. This leads me to question the validity of a product that in essence has no traceability. The reply from them was that they could trace the batch, it was Venison and I should contact their supplier who I purchased the packs from and not them. With this kind of customer service I would urge people to steer clear of this company. If you have purchased any of their raw products, see if you have a readable batch number ? They are printing the batch numbers on the underside of the sticky label that affixes to the lid. This method completely smudges the batch number. I have photos to show the meat and the batch number.

3 avril 2026
Avis spontané
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Réponse de Mersey Raw

Hi Stan, thanks for taking the time to leave your feedback.

We are sorry to hear about the concern this situation has caused, we completely understand how important it is to be confident in what you're feeding, especially when managing food intolerances.

In terms of traceability, we do have full batch records in place and are often able to identify a batch even from partial information. That said, we absolutely recognise that the batch number should always be clearly legible, and we're already reviewing how these are printed to prevent smudging going forward.

From the details provided and the images shared with us, we were confident that the product was venison from the relevant batch. However, as the purchase was made through a stockist rather than directly with us, they are best placed to resolve this for you and can arrange a refund or replacement where appropriate and we will support them with that directly.

We're always happy to support behind the scenes where needed, and if your stockist requires any further information from us, we'll of course assist them.

We're really sorry again for the concern this has caused and appreciate you bringing it to our attention.

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