I have used Mersey Raw for my dogs food for a while, however it was only recently that I had to use their customer service to get help with one of my orders. I was contacted by Alex who resolved my is... Voir plus
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Absolutely impressed over all. Very very quick efficient delivery. Very Very well packed order. I will be ordering again for the forceeable. I was ordering sprats from another place, their packaging e... Voir plus
L'entreprise a répondu
Just placed my first order and needed to change delivery address - completely my mistake - my message was picked up promptly and my address was amended. Customer Service has been exemplary!
L'entreprise a répondu
Being able to have raw, fresh fridge/freezer ready bones delivered to my door I can't say more than "BRILLIANT " Oh except the great value for money! I will be definitely recommending Mersey Raw to my... Voir plus
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À propos de l'entreprise
- Magasin d'alimentation animale
- Animalerie
- Livraison de repas à domicile
- Magasin d'articles pour animaux
- Producteur de produits alimentaires
À propos de Mersey Raw
Écrit par l'entreprise
Mersey Raw
Do you love your pets more than anything in this world? Well so do I and that is why I started Mersey Raw. My name is Ben Mcintyre, Founder and CEO of Mersey Raw. I am the biggest dog lover you will ever meet and my passion for dogs and animal health is the driving force behind it all. It is my belief that the benefits a raw diet can bring to a dog can be truly life changing and I am passionate to make a difference. I truly believe the conventional, commercial kibble diet dogs are fed is completely corrupted by greed and profit and serve no purpose or benefit to your pet.
Shop Raw Find Out MoreCoordonnées de contact
Unit 16 Hermes Road , L11 0ED, Liverpool, Royaume-Uni
- Hello@merseyraw.com
- merseyraw.com
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My dog absolutely loves this food
My dog absolutely loves this food. He's a real foodie, but he usually gets bored of food quite quickly, so I was surprised when he was still excited for every meal after several months.
He has allergies, so before switching I contacted customer service to check whether the food would be suitable for him. They were absolutely brilliant, really helpful and happy to answer all my questions.
I also love the subscription service – it's so easy to manage and takes all the hassle out of ordering. Whenever I've emailed with a question, I've always had a quick response and great customer service.
A special shout out to Alex as well, who recently helped me with a query when I almost ended up with a second delivery within a week due to my own mistake! 😂 He sorted everything out quickly and made the whole process really easy.
Overall, I'm really happy with both the food and the service, and most importantly, my dog loves it! :)

Réponse de Mersey Raw
My Spaniel Belle has a sensitive tummy
My Spaniel Belle has a sensitive tummy, not sure if it was down to her food or just her! Anyways, I found MerseyRaw and her stomach is now great, no more midnight+ toilet trips. The food is high quality and doesn't smell, like most dog foods, next day delivery is great and always arrives in excellent condition.
Belle jumps with excitement when I get the pack out - what's in store for me today mum!!
I did try MerseyRaw about a year ago then tried something different (1st time pet owners) but that didn't go well so we came back and everything has settled, we are now firm life long MerseyRawers.
We also love the Wild Boar treats and vension sticks.
The MRaw Team have been amazing when I have a query, very polite and quick to respond.
Have you thought about offering frozen duck wings alongside your current offering?

Réponse de Mersey Raw
Clean plate every time, fabulous customer service
Our girl loves Mersey Raw! The rabbit, venison and goat tubs are our favourites and I appreciate the different proteins for our girl with her intolerances to the standard proteins. Her plate has been licked clean every single day in the 2 years we have been customers. The treats and frozen sprats are devoured with as much eagerness as her meals. Customer Service is amazing, friendly and prompt whenever I've needed them, and I would highly recommend anyone try Mersey Raw for their dog!

Réponse de Mersey Raw
Three Frenchies love Mersey Raw
Finally finding raw food my three french bulldogs aren't allergic to was a godsend. They love Mersey Raw! And having a subscription is the best way, always on time, expertly packaged. Sometime a little treat in the box too. And they're so quick to sort out any problems I've had, like too many subscriptions on the go! Very friendly and helpful. Ace company and incredible quality product.

Réponse de Mersey Raw
Excellent quality
After 8 months trying different brands, finally I found about MerseyRaw. The quality of the meat it is very good
The bones barely you can feel it and if your dog has problems with the bones-then don’t hesitate, give them a try! Our dog for the first time in months, finished all the portion 🥹 and also, next day delivery❤️
Thank you !

Réponse de Mersey Raw
Highly recommend Mersey raw
We have used Mersey raw dog food for the last few years, love the subscription boxes & how easy it is to change the box. My spaniels love the food, haven't found one they don't like! The customer service is amazing. Highly recommend them!

Réponse de Mersey Raw
I've been using mersey raw for years
I've been using mersey raw for years..... I'll admit I have tried other cheaper brands. None of which have been up to mersey raws standard.
I have run out of food a few times and I have sent an e mail late at night...... Mersey raw sends an order the next day.
Amazing customer service,
I have 3 dogs and EU all love this food

Réponse de Mersey Raw
Alex has been really helpful answering…
Alex has been really helpful answering my many questions to get the right food for my french bull dog Bear.We had been really struggling with the raw food he was currently on.We have transitioned him to mersey raw and he has licked his bowls clean licking his lips as soon as I weigh his food out which has been such a massive relief.
I cant thank Alex enough.

Réponse de Mersey Raw
My two malamutes have given their thumbs up
As soon as the delivery man delivered the parcel my two boys had their heads in the box before I could open it fully

Réponse de Mersey Raw
Fantastic!
Well! What absolutely amazing dog food- my 5 month old Whippet lurcher goes absolutely mad for this. I really feel we’ve struck gold after trying many raw brands. This one is top tier- we’re on our second box already. I did a ‘taste test’ ( my dog- not me! 😂) Molly wouldn’t touch the other raw food in her bowl, but gobbled up the half portion of Mersey Raw- and then did puppy dog eyes for some more 😁
We sometimes add veggies too- grated carrot, peas, broccoli… sometimes a bit of chopped egg. This is puppy nirvana 😁
Thank you Mersey Raw. A company that really cares. 🥳🥳🥳✨

Réponse de Mersey Raw
My dogs absolutely love merseyraw food
My dogs absolutely love merseyraw food.
Owning 8 french bulldogs and finding the right food for all wasn't easy. I've tried few brands before, but merseyraw has met all of my expectations.
Carefully blended, full of protein, nicely packed, delivered next day, at great price, what more can you ask for?
Perfect for puppies as well, as it's well blended, so no risk of choking on bones!
Guys doing a fantastic job, I highly recommend their food to anybody who feeds their dogs raw food.
Definitely the best one out there!
Well done everyone 👌
Lifetime customer here me and my dogs :)

Réponse de Mersey Raw
Have been using Mersey raw for a while…
Have been using Mersey raw for a while now, have a five year old staffie who loves his raw food. I find the price very good value, they are easy to contact if I’ve had any queries or needed help with anything. Would 100% recommend.

Réponse de Mersey Raw
Can't beat mersey raw for quality and service
Absolutely fantastic service and quality! We have a Dalmatian puppy with a chicken allergy who also needs a low-purine diet, so finding the right food has been a challenge. I’m a huge advocate for raw feeding, but I’ll admit I was a little skeptical when I first came across Mersey Raw through a Facebook ad. I’m so glad I gave them a try!
The team have been incredibly helpful and knowledgeable — nothing is ever too much trouble. Delivery is always super quick, arriving the very next day, and most importantly, our boy absolutely loves the food. It’s such a relief to have found a company we can trust that truly cares about their customers and pets. Highly recommend to anyone looking for high-quality raw food and excellent customer service!

Réponse de Mersey Raw
Great customer services
Great customer services. Quick to answer my query. Great quality dog food at a affordable price. 🙂

Réponse de Mersey Raw
Great quality food
Benji absolutely loves this food,clears his dish every time and for a very faddy eater that is fantastic. No more waste and extremely fast delivery with excellent customer service helping to solve any problems that arise,would definitely recommend this product and company.Thanks.

Réponse de Mersey Raw
I'm extremely happy with the products…
I'm extremely happy with the products I've received. The delivery is quick and the products are packaged and of a good quality
My dogs are very fussy but love the bones

Réponse de Mersey Raw
Fantastic buy lamb bones
I bought the lamb bones 4 bags. The bags are big and packed with bones I wasn’t expecting such a lot for the money paid. Dog loves them I’ll certainly be shopping here again.also next day delivery in frozen packaging so straight to the freezer.

Réponse de Mersey Raw
Food quality and service are excellent
Food quality is excellent. My Chow Chow can only have venison due to allergies. He loves this boneless venison. It is despatched as soon as I order and delivered very quickly. Online support has been immediate when needed. I highly recommend this company and their products.

Réponse de Mersey Raw
Always really helpful and friendly
Always really helpful and friendly. Both of my dogs have been raw red since puppies but they have enjoyed this food the most. Really easy to order on subscription and loads of choices to try, as well as loads of treats they love too. Always email back with any questions or queries I have had.

Réponse de Mersey Raw
My wife ordered 4 packs of Venison from…
My wife ordered 4 packs of Venison from our local stockist. We have had this product in the past and need to be careful as one of our dogs can be food intolerant . Upon opening a pack it was clearly NOT Venison. It was completely different in colour and texture plus greasy. My wife contacted Mersey Raw who requested the batch number. This was unreadable as it was totally smudged so a photo was sent to them. They said that as long as they could read a couple of digits they could trace the batch number. It was impossible to read 2 digits and the entire batch number SHOULD have been displayed and legible. This leads me to question the validity of a product that in essence has no traceability. The reply from them was that they could trace the batch, it was Venison and I should contact their supplier who I purchased the packs from and not them. With this kind of customer service I would urge people to steer clear of this company. If you have purchased any of their raw products, see if you have a readable batch number ? They are printing the batch numbers on the underside of the sticky label that affixes to the lid. This method completely smudges the batch number. I have photos to show the meat and the batch number.

Réponse de Mersey Raw
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