Miller Homes Avis 

Minde visited our property on 11/09/26 to fix several snagging issues with our property. He was fantastic did a thorough job was at property for a few hours and did everything to a high standard. Was so refreshing to have someone do a job and do it to a high standard and care about his work. I highly recommend minde for if you are needing any work done to your home.

Dean, Miller inspections manager attended to check on a rattle noise from the roof during winds. He was very thorough, inspecting the loft and the soffit/gutters. He also replaced some mastic that had come loose from the edge of the lead flashing above the garage roof while he was here. Very impressed with Dean and would highly recommend him. Thank you Dean and Miller Customer Care Team

Another poor response from Miller Homes fire alarm going off in house every 8 mins emergency call out will be in touch no call. I called back to ask simply what’s your service levels for your contractors to respond ? We don’t know. I have young children who can’t go to bed due to alarm noise their response if it’s too late for us to come out you cancel until the morning….. really how does anyone sleep with an alarm going off every 8 mins. Nice response miller homes

We recently had Minde the technician visit our home in Wakefield, to attend to a number of snagging issues, and we couldn’t have been happier with the service we received.

He was extremely friendly, professional and helpful throughout his visit. He took the time to explain everything clearly, making sure we understood what he was doing and why. He was also very approachable and happy to answer any questions we had.

It was refreshing to have someone who genuinely took pride in their work and made the whole process feel straightforward and stress-free.

A real credit to the company — thank you for your excellent service! Highly recommended. ⭐️

Carl Smith replaced a door for me. He was friendly, efficient and polite. Very happy 😊

Hi would love to say a big thank you to Debbie lynn and Helen at Millerpark Clydebank couldn’t meet a better bunch of ladies if it wasn’t for them god knows where I’d be . They’re a credit to anyone they girls . Couldn’t be any nicer or helpful to me and my family All the best ladies for the future miller homes have got a great future ahead with yous at the wheel of the project
Thanks JP & Teresa ❤️

Mark and minde attended my home to complete works. They were both very friendly and professional. All work was done to a very good standard and made sure they left the house clean and tidy. Would definitely recommend.

Really strong post sale service. Today we had Chris and Harry arrive at our property to fix squeaking floorboards. It was a massive job that took all day. They were polite and courteous and extremely efficient. At the end, they tidied up very thoroughly and left our daughter's room far tidier than when they arrived 😉

We had a technician Minde to our home today to fix some snags - replacement door handle and cracked wood paintwork touched up. He also noticed some plasterboard needed refixing on the stairs so sorted that while he was here. Great work and friendly guy thank you 😊

First the good news, we like our Miller Home and do not regret buying it. The layout was exactly what we wanted and the basic structure seems to be well built.

The reasons for the low rating relate to the actions of sales and legal staff before we moved and of the customer care subsequent to moving in.

I must also commend the site staff - management and trades who were very helpful in overcoming the initial issues we had due to the house not being ready for occupation. Our removal company had to work around tradesmen who were trying to complete outstanding work after we had taken ownership of the property.

Let me expand on the reasons for the title of this review. This is related to Clause 13 of the Millers contract which in essence states anything said by Millers staff must be put in writing or it is worthless.

We initially reserved our house based on the plans as it fulfilled our requirements. The show home was not ready until a few weeks later and we were given an outline of what to expect in our own property which is of the same design (Crosswood). When the show home was ready we were told that our kitchen would be of the same standard as the show house with the exception of electrical items which were on the options list. After moving in we found that the kitchen sink we had fitted was a cheap stainless-steel unit - NOT as shown in the showhouse. When we raised this matter, we were informed that as nothing was put in writing, the statement from the sales rep was irrelevant.

BEWARE CLAUSE 13 OF THE MILLER CONTRACT

The sales rep and the site manager at that time also informed us that there would be a brick wall with fence above on the boundary of the site that we overlook. The fence that has been erected is relatively poor quality with posts at 3 metre spacing and shallow foundations. When we (and our neighbours who had been told the same thing) raised the issue we were told that the quality fencing we had been told about was 'Not on the plan'.

BEWARE CLAUSE 13 OF THE MILLER CONTRACT.

One of the options we chose was a 500mm wide towel rail for our en suite. This was recorded at various stages in the purchase process including a final invoice and payment. BUT Millers fitted a 400mm wide towel rail. They claim that this was discussed with us (which we deny) and that the 500mm item would not fit. BUT the space for the towel rail is 590mm AND there was no 400mm option in the Millers list of paid extras. Millers are trying to avoid fitting the item we ordered and paid for. Apparently, clause 13 does not apply when it saves Millers money.

Some other issues you should be aware of are as follows:-
1. We were told there would be topsoil in our garden. What we have is poor subsoil (NB I worked for 3 years in soil laboratories, have a degree in Geology and have been gardening for 50 years plus, so I have some understanding of soils).
2. The plan of this estate (Stanton Cross) shows numerous Bin Collection Points, few of which can be used as our local council does not permit operatives to go onto private land. Hence my wife and I have to take our bin circa 50 yards to the public road.
3. The fencing in our garden is rather poor quality with some spans of > 3 metres between posts / walls.
4. Millers legal department pushed ourselves / our solicitors to exchange contracts months ahead of building completion. However, when we were ready to exchange contracts, Millers would not do so as the NHBC had not signed off the property. This meant we could not confirm the completion of our sale or hire removals until Millers got their act together. Even so the property was not completed or properly cleaned when we moved in.
5. An issue we did have was that we paid for better quality underlay BUT we found out this had not been fitted. Millers did repay our money but it is something to be aware of.

BEWARE CLAUSE 13 OF THE MILLER CONTRACT.

Overall impressed with works carried out by and on behalf of Miller to rectify our snags. Want to mention Chris Smith especially today as he has done a thorough job replacing some turf, taking care and time to give it the best chance to grow for us

Craig, what a man! Full of knowlege on what he does.He acknowledges client dignity and privacy.Aside from that his jobe his exquisite.His expert advise before and after is topnotch.This guy needs a salary raise.

Today we had a Customer Care visit for some scheduled repairs, and I would like to give a special shout out to Terry. From start to finish, he demonstrated exceptional kindness, professionalism, and attention to detail. He carried out the repairs with great care and took the time to ensure everything was completed to the highest standard.

What really stood out was his commitment to doing the job properly rather than simply fixing the immediate issues. He genuinely went the extra mile, and the end result exceeded all our expectations. It's rare to come across such dedication and workmanship, and Terry is a real credit to the Customer Care team. Thank you for the outstanding service.

Chris Smith - very quick and efficient, Thankyou

Really happy with the service from Miller Homes. A special mention to Chris Smith, who was absolutely brilliant. He was super friendly, polite and professional throughout, and did a fantastic job. It was clear that he genuinely cared about doing a good job and went above and beyond to make sure everything was right. Really pleased with his work and couldn’t ask for anything more.

Mark tackled a number of issues in a professional manner. Very polite and studious and explained all the issues and how he would tackle them.

I am extremely disappointed with Miller Homes. I purchased a detached house from them four years ago, and while everything looked shiny and perfect in the beginning, the reality has been very different.

We recently experienced a leak in the downstairs toilet. I had an engineer inspect the issue, and he reported that the leak was caused by poor installation during the construction of the house by Miller Homes. However, Miller Homes have refused to take any responsibility because the property is now outside their two-year warranty period.

As a result, I am now left with damaged skirting boards that need replacing, carpets and flooring that have been ruined, and doors that have expanded due to the water damage and can no longer close properly.

Another serious issue has also come to light: a massive crack above the second bedroom. Again, this is extremely concerning and is another issue that has developed with the property.

I contacted Miller Homes and sent them an email with photographs and all the relevant information, asking whether they could help resolve these problems. Unfortunately, my email appears to have been completely ignored.

For the amount of money you pay for a new-build home, I expected a much higher standard of quality and, most importantly, some level of support when serious problems arise. My experience so far has been incredibly disappointing.

My advice to anyone considering buying a property from Miller Homes is to think twice and do your research. While everything may look shiny and perfect when you first move in, my experience is that some of the materials and workmanship do not stand the test of time. Once the initial warranty period is over, you can feel very much left on your own.

Four years after buying what should have been our dream home, I am extremely disappointed with the quality, the problems we have experienced, and the lack of support from Miller Homes.

Craig was the technician that came to change a couple of kitchen cupboard doors, he was really friendly, punctual, highly professional and very tidy in his work which was really appreciated.

Had a few problems that needed resolved that had been reviewed by a few workmen and a bathroom that needed putting back together. Miller homes Technician Alex B was able to sort out every issue in a couple of hours - even the problems that had been unresolved by the trades people who installed. Really friendly guy, explained everything he was doing before doing it, asked me to whenever needed and, most importantly, fixed my door issue that’s plagued me for 6 months. Really great guy, work done to a very high standard. Very happy with Alex B Miller homes tech.

I would like to give positive feedback for Craig from the Langley Chase Customer Care team. He did an excellent job completing the scheduled work and was very professional, friendly, and helpful throughout.

I especially appreciate that Craig also kindly fitted a solar light in our garden, even though it wasn’t included in the scheduled work order. He happily went the extra mile and did this for us as a gesture of goodwill, which was very much appreciated. 😊

Thank you, Craig, for going above and beyond and providing such great customer service. Your help, professionalism, and positive attitude are greatly appreciated!