Miller Homes Avis 

I would like to give positive feedback for Craig from the Langley Chase Customer Care team. He did an excellent job completing the scheduled work and was very professional, friendly, and helpful throughout.

I especially appreciate that Craig also kindly fitted a solar light in our garden, even though it wasn’t included in the scheduled work order. He happily went the extra mile and did this for us as a gesture of goodwill, which was very much appreciated. 😊

Thank you, Craig, for going above and beyond and providing such great customer service. Your help, professionalism, and positive attitude are greatly appreciated!

Went along to the Sales Office for Deerness View at Ushaw Moor - great experience - really helpful MH staff. Explained about the new estate being built opposite St Luke's Church - the properties will be fabulous and looking forward to the first ones being available for occupancy early 2027. Well done Miller Homes!

Fantastic work undertaken by Chris Smith, quietly and professionally, in our en suite. Can’t praise Miller Home’s after sales service enough!

Jake fixed some issues with the ceiling. He did a brilliant job and now it looks as good as new. Thanks Jake!

Sue helped us with a lot of questions in the Stanton cross development. She was patience with us and gave us ease with all our prompts. Thanks

Great service Mark Taylor!! He fixed the silicone and repaired a door in my house. Very professional, friendly and did a great job. Highly recommend!.

We moved into our "dream" Miller Home late February 2025. The sales process was argumentative. Constant threats to return the property to the market if we didn't exchange within, what was unrealistic timescales, overcharged for extras and sales staff being confrontational with me and having stand up arguments with my wife. We should have walked away at that point, but loved the house.

From getting the non existent home handover with the keys, to moving in and finding that with a disabled child, the hot water was not working at all was how it started.

It's ok, theres an emergency helpline for a plumber, logged, yes someone will come out.... we are still to this day waiting for that plumber to attend.

We should have realised what our Miller journey was going to be like that from there. For some reason we remained with site for snags for a period of time and during this time, snags got remediated, but once we transferred to customer care... Honestly we might as well talk to the wall about the issues.

Telephone calls and emails largely go unanswered, snags that are logged take forever to be remediated. This week a door has been replaced that has been 'on order' for around a year and a contractor fixing our ceilings described them as the worst he's seen.

Our customer care manager has been to the house just once in 18 months and that was because of a formal complaint because things were not moving along in a reasonable time. Three formal complaints later we're getting closer to having the standard of build that should have been there from Day 1.

The issues and real battle to get Miller to do remediation has really removed the appeal from our new home, it just feels very under par. We've even considered selling and moving house again.

Miller have been good for some things, but thats far outweighed by the perceived reluctance to fix issues in the warranty period within a reasonable timescale.

Just to reiterate ... think twice and then think again.

We were nervous about buying a new-build house, but Miller Homes made it so easy. Debbie and Lynne guided us through every legal and financial step without any pressure recommended financial advisors and solicitors . They explained each stage clearly so we always knew what to expect.Alex was also amazing during the progress checks.Even after we moved in, their customer service team checked on us to make sure everything was perfect. Highly recommended to anyone looking for a smooth home-buying journey.

Chris Smith attended today to do some work around the house excellent work very happy with outcome friendly guy happy to answer any questions

Cannot fault Harry who has just been to replace our splashback and worktop edging. Friendly, polite and a can do attitude leaving the kitchen clean and tidy afterwards. Pleasure to have in our home.

Big shout out to Chris too who has persevered to find a resolution for us after multiple curveballs from Symphony.

Jake visited to do some work on our stair architrave today and I could not be happier. Great job completed by a lovely gentleman. Thank you Jake you are a credit to the company.

We’ve recently bought our new home and wanted to take the time to say how brilliant the sales advisors, Lynne and Emma, have been throughout the whole process.

From our very first visit, Lynne and Emma were incredibly welcoming, friendly and approachable. They were always happy to answer our questions, no matter how small, and never made us feel pressured or rushed into making a decision.

They’ve always kept us updated, been quick to respond to our queries and gone above and beyond to help wherever they could. It’s clear that they genuinely care about their customers and want the experience to be as positive as possible.

We’re so excited to move into our new home in a matter of weeks and are really grateful to the sales team for helping us get to this point. They’ve been a credit to the development and have made what can be a stressful process feel much easier and more enjoyable.

Thank you for all your help, we really appreciate it!

Called into Hedgegrows at Cambuslang and spoke to Eleanor and Emma who were a delight to deal with. Unfortunately didn't have what I was looking for but I will definitely be back.

We have recently completed on our house from miller homes. From start to finish Jo at Willowbrook rise made the process feel completely stress free. We felt at ease the entire way from the first phone call through to completion. We’re very grateful the process was made so easy and couldn’t be happier with the service we received.

Shame 5* is all I can give Miller homes ( Beaconfield, Rise Marske ) thanks to Jayne and Angela for the above and beyond service they gave us on securing our dream plot. They bent over backwards, answered all questions and made us feel at ease on our purchase. Couldn’t fault their service and how much they went the extra mile for us. Fantastic service all around, great asset to your business. Thanks again

Called in to The Hedgerows as we are considering moving back to the area. Eleanor and Emma went out of their way to answer all our queries. The experience we had was very positive and we left feeling that the Hedgerows would be our number one choice.

David Turner completed our plastering and painting job at Jackton Gardens to a fantastic standard. He was friendly and mannerly. He made sure we were happy with the work before leaving the property. Thank you, David.

Great service received from emma and eleanor at the hedgerows we look forward to moving in next month.

Liz and Tara at Langley Chase, Derby one of the reasons as to why Miller Homes is a successful business.
Unfortunately we couldn't proceed with the purchase of our house of choice, the Crosswood. This was due to the build timescales that didn't suit our circumstances. In spite of that, Liz and Tara have done an amazing job at keeping the communication going with openness and transparency, treating us with true care and making us feel part of the journey.
If you are looking for your new dream house, Liz and Tara at Miller Homes are the right people to help you with that.

Darrell came to visit our property to sort out some snagging issues, he was brilliant, polite and nothing was too much of a bother.