Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered several items, Nicotine base and VG etc £95.96 total. Owner gave me a royal mail tracking number but it just said they hadn't received it yet. I spoke to owner and he said he would resend th... Voir plus

Noté 5 sur 5 étoiles

Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Voir plus

Noté 5 sur 5 étoiles

Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... Voir plus

À propos de l'entreprise

  1. Magasin de cigarettes électroniques
  2. aussi dans
  3. Bureau de tabac
  4. Exportateur de tabac
  5. Grossiste en batteries
  6. Magasin de batteries
  7. Magasin de vaporiseurs

Écrit par l'entreprise

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

703 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 15 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(703)

61 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent support

Excellent support. Very high quality nicotine. I've ordered multiple times from here and never had an issue. They have recently changed delivery to evri and I've found my orders being delivered next day. Really happy with the service they have provided recently.

They have got better in recent months.

23 juin 2025
Noté 1 sur 5 étoiles

No goods received & no contact

ORDERMV28171 This is the absolute worst experience I've ever had with a vape company, and that's saying something when I worked in the vape industry for over 10 years. Placed an order which I was informed was shipped on 19th May, Royal Mail tracking shows they've never received the parcel. I've attempted contact 3 times and had ZERO response to emails & online forms. I'm now in the position where I'm going to report this to my bank and Action Fraud as it looks like this isn't the first time this has happened to their customers. And before the response says I need age verification I'm registered with all the major checking services as I've tested them all out.

19 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor contact

It's been over three months since I place my order and I didn't recived my order. I don't know where my order is, even tough they advertise is as shipped (12th of may). Customer consultant hasn't contacted me. I'm fed up.

7 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic from mister Cape and there…

Fantastic from mister Cape and there team. My parcel went missing by royal mail and without hesitation they replaced it free of charge. Super happy with the outcome. The values are super good quality, legit that for sure. I was able to register my warranty with the manufacturer online as genuine. Good stuff.

Its alwaya good to know when a shop sells genuine items.

24 avril 2025
Noté 5 sur 5 étoiles

Great service and quick delivery

Great service and quick delivery. Very happy with my order. Quickly delivered by royal mail, good customer service. They joined 2 of my orders together and refunded me my postage, happy with that.

24 avril 2025
Noté 5 sur 5 étoiles

Good service

Good service. One of my items was missing on delivery, they dispatched a replacement very quickly. Very happy with the service provided. A returning customer.

22 avril 2025
Noté 5 sur 5 étoiles

First time customer with mister vape

First time customer with mister vape. I put in a order for 72mg nicotine. It was impressive the way they have packaged up the parcel. Took me ages to get into it as it was well wrapped that's for sure.

Excellent service from the start to my delivery. I am very happy with the quality and price of the products. Good on all grounds.

22 avril 2025
Noté 3 sur 5 étoiles

Lack of email response

After an initially good response to chasing the delayed dispatch of the order (it was sent immediately after chasing, on a faster delivery service), the parcel tracking was not updating for 10 days (12 days after dispatch). I've emailed twice since, but have had no response. I understand there can be delays, especially to international orders, but just a short response to say it's being investigated, and to set my expectations, would help a lot.

UPDATE:
This has now been delivered, and the product itself is great. Just to provide a little feedback to Mister Vape on my updated score. This only reflects the service, and not the product purchased. I would suggest assigning an auto response when you're particularly busy or have delays from bank holidays, so customers are aware there may be a delay in your reply. I would also suggest setting your customers expectations on a response. There may be processes you need to follow before you can investigate or timescale you must adhere to before escalating an international delivery. Providing the customer with a timescale on this puts their mind at ease, and should stop them contacting you needlessly.

I hope this helps.

16 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

Hi Ja,

It sounds frustrating when you're left in the dark about your order, especially after a quick initial resolution! Thanks so much for taking the time to leave a review, and I sincerely apologize for the lack of response to your recent emails and the continued delay with your parcel.

Please accept our apologies for the slower email response. We were closed over the recent bank holiday period here in the UK, which unfortunately impacted our response times.

Regarding your parcel, I can see that it's being tracked with UPS under tracking number **1ZX855K00420027412**. Our system shows that it was out for delivery on April 18th and is still showing as out for delivery.

We understand this is taking longer than expected, and we have already contacted UPS to investigate further. They are now in contact with your local delivery depot to get a more precise update on the whereabouts and expected delivery time of your parcel.

We will be in touch with you directly as soon as we receive more information from UPS. Thank you for your patience and understanding.

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

Excellent service from the start of the…

Excellent service from the start of the order to aftersales. I've just put in a second order.

I actually was looking for information on flying to Argentina and there vape laws when I stumbled on to mister vape. I contacted them via live chat and asked a few questions about the laws in Argentina because they had written a article about it. They answered each and every question, bear in mind I wasn't at first interested in buying anything but them I saw some great offers and went ahead with it. I'm very glad I did as the quality of my vape kit is great.

Overall very happy customer.

15 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

Hello Gregg,

That's fantastic to hear! We really appreciate you taking the time to share such a positive experience, from your initial questions right through to your aftersales care. It's brilliant that our article on Argentinian vape laws could connect you with us, even when you weren't initially planning to make a purchase.

We're especially pleased that our live chat team could answer your questions thoroughly – we aim to be helpful, even with general inquiries. And we're absolutely delighted that you're happy with the quality of your vape kit!

Hearing that you've already placed a second order is the best compliment we could receive. Thank you for your continued trust in Mister Vape! We look forward to serving you again.

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

Bought some 72mg nicotine

Bought some 72mg nicotine. Which was wrapped up like fort knox. Super quick delivery and excellent customer service. Really happy with my order and will be back for more.

I've already told my friends and family about mister vape. Such a pleasure.

15 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

Hello Jarvis,
That's wonderful to hear! We're so glad you were happy with your order, from the secure packaging of your 72mg nicotine to our quick delivery and customer service. It's fantastic to know you're pleased with everything and will be back for more.

We really appreciate you spreading the word about Mister Vape to your friends and family – that's the highest compliment we can receive! We look forward to serving you again soon.

Kind regards,
Terry
Mister Vape Team

Noté 1 sur 5 étoiles

I can’t seem to get in touch with…

I can’t seem to get in touch with anyone, my order hasn’t been dispatched, I’ve paid for it and no one isn’t coming back to me.

After believing this was resolved after 2 weeks of waiting I still have not received my order

17 avril 2025
Avis spontané
Logo de Mister Vape

Réponse de Mister Vape

Hi Jess,

I'm so sorry to hear you've had trouble getting in touch and that your order hadn't been dispatched yet when you left this feedback. I understand how frustrating that must be.

Just to clarify, it looks like we did manage to connect on live chat, and I'm really glad we got your order processed and sent out to you.

Regarding the initial delay, the reason your order wasn't dispatched straight away is that the age verification process unfortunately failed. As you know, it's a legal requirement for us to ensure that all our customers are over 18 before we can dispatch any vaping products. This is something we take very seriously to comply with the law and promote responsible vaping.

I hope this explains the initial hold-up. We appreciate your patience and are happy that your order is now on its way to you. If you have any further questions or concerns, please don't hesitate to reach out through live chat, it's much easier then snail mail.

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

Arrived on time and quickly set up and…

Arrived on time and quickly set up and working perfectly. Very good vape set up. Got a great deal on some liquids and nicotine. You have one very happy first time customer.

Such a breeze from ordering to my delivery.

16 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

Hi Lisa,

That's absolutely brilliant to hear, Lisa! We're thrilled that your first experience with us was such a breeze and that you're enjoying your new vape setup and the liquids. Making our customers happy, especially first-timers, is what we aim for! Thanks for the fantastic feedback! 😊

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

First time customer and I was impressed…

First time customer and I was impressed by the speed of mister vape offered. Within just a few moments of placing my order, my order was shipped and generated a tracking number with royal mail. It was dispatched a d received the next day.

Parcel arrived well packaged and no damage at all. Mister vape has a great selection of items and accessories at some really good prices.

I will be back to mister vape and would like to thank them for such a great service that has been provided.

14 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

Hi Harry, wow, that's fantastic to hear! We're so pleased that your first experience with Mister Vape was such a smooth and speedy one. Getting your order shipped out quickly and well-packaged is always our aim. We really appreciate you mentioning our selection and prices too!

It means a lot that you'll be back – we look forward to serving you again! Thanks for the great feedback and welcome to the Mister Vape family! 😊

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

Well made piece of kit

Well made piece of kit. Exactly as described and fast delivery.

11 avril 2025
Logo de Mister Vape

Réponse de Mister Vape

That's brilliant, Julie! We're so glad to hear you're happy with the quality of the kit and that it matched the description. Fast delivery is what we aim for! Thanks for the great feedback. 😊

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery. 5 stars!

10 mars 2025
Logo de Mister Vape

Réponse de Mister Vape

Hi there,

Fantastic! Thanks so much for the quick and positive 5-star review. We're really pleased to hear you experienced quick delivery.

We appreciate you taking the time to leave feedback!

Best regards,

Terry
Mister Vape

Noté 5 sur 5 étoiles

Fast delivery arrived next day

Fast delivery arrived next day. Happy with the process. Lovely price of kit. Works wonders.

31 mars 2025
Logo de Mister Vape

Réponse de Mister Vape

Hi there,

That's brilliant to hear! Thanks so much for your feedback. We're really happy that your order arrived the next day and that you're pleased with the whole process.

It's also great to know you found the price of the kit lovely and that it's working wonders for you!

We appreciate you taking the time to share your positive experience.

Best regards,

Terry
Mister Vape

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus