Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered several items, Nicotine base and VG etc £95.96 total. Owner gave me a royal mail tracking number but it just said they hadn't received it yet. I spoke to owner and he said he would resend th... Voir plus

Noté 5 sur 5 étoiles

Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Voir plus

Noté 5 sur 5 étoiles

Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... Voir plus

À propos de l'entreprise

  1. Magasin de cigarettes électroniques
  2. aussi dans
  3. Bureau de tabac
  4. Exportateur de tabac
  5. Grossiste en batteries
  6. Magasin de batteries
  7. Magasin de vaporiseurs

Écrit par l'entreprise

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

703 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 15 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(703)

61 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Fast delivery received next day

I've ordered multiple times from here now, i've always purchased the 72mg nicotine. It's very good quality. The salt based nicotine is excellent and much better then other places i have tried.

Service is impeccable and would highly keep buying from them regularly.

5 mars 2025
Noté 5 sur 5 étoiles

AAAAA+++++ Service

AAAAA+++++ Service. Quick and on time delivery, super good products. Blessed! Very good customer service. Responded to my emails very quickly.

3 mars 2025
Noté 5 sur 5 étoiles

Quick delivery and Super cool service.

Quick delivery, Delivered very fast by royal mail. I didn't expect the delivery to be so quick. Excited to to try out the range of liquids i've purchased.

Super service that was packaged up pretty well. Took me a while to actually get into the package. But better packed then being broken.

Good stuff.

3 mars 2025
Noté 5 sur 5 étoiles

Easy to use website to find the right…

Easy to use website to find the right type of vape kit for my mother. Contacted help and the responded quickly through email. Delivery was quick and vape kits were far cheaper than vapeclub, Highly recommend!
Thanks mistervape!

28 février 2025
Noté 5 sur 5 étoiles

I've had 2 orders now from mister vape…

I've had 2 orders now from mister vape and they have both been exceptional on all accounts. The choice of juices is excellent and the range as well. The delivery is absolutely spot on.

Excellent service and will buy again! i've told all my friends about the clearance section some good stuff at 99p.

27 février 2025
Noté 5 sur 5 étoiles

I’ve used Mistervape for a while now

I’ve used Mistervape for a while now, supplying both me and my mum and my brother our favourite liquids every month.
I've found out eliquids at a much better price then anywhere else here. Excellent customer service too! Delivery is fairly quick but that’s only down to Royal Mail, dispatch is super quick. Everything arrives safely.

Excellent company amazing products & great value ⭐️⭐️⭐️⭐️⭐️

22 février 2025
Noté 5 sur 5 étoiles

so I just got my massive order of…

so I just got my massive order of shortfills from Mister Vape, and I'm buzzing! I bought over £250 worth of shortfills, as i just got a bit of money i could look at spending.

I was a bit overwhelmed by all the options at first, but their website actually made it super easy to find what I wanted. Plus, I messaged their support because I wasn’t sure about a couple of the flavours, and they replied like, instantly! They were so friendly and helpful, it made me feel way more confident about my choices.

The delivery was crazy fast, and everything was packaged perfectly. I've tried a few of the flavours already, and they're all amazing! I'm so happy I found this site, it's definitely my new go-to!

Excellent by all means, some of the flavours were much better then i had expected.

I now have about 15 others to try but i think i overspent on flavours at the moment.

25 février 2025
Noté 5 sur 5 étoiles

I ordered 5 litres of 72mg nicotine…

I ordered 5 litres of 72mg nicotine from mistervape, it was my first time ordering from here. Now, I've been around the block a few times, and I know what I'm looking for when it comes to this sort of thing, as i regularly purchase nicotine from multiple suppliers.

First off, the service was spot on. No messing about, straight to the point. Website was easy enough to use, even for someone like me who's not exactly a digital native. Any queries I had, they sorted out quick enough, which i only had 1 question based on the container that they use to storer the nicotine.

Delivery? Couldn't fault it. Arrived when they said it would, and packaged properly. No spills, no leaks, just a solid, well-delivered product, was delivered by royal mail and very quick, actually much quicker then i had expected it to.

And the nicotine itself? Top-notch. I've used plenty of different suppliers over the years, and this stuff is as good as any I've had. Consistent, strong, but also one of the smoothest i've tasted and thats a big plus, does exactly what it says on the tin.

at my age, I don't have time for faffing about. I want a reliable supplier, good quality product, and no messing about. And that's exactly what I got from mistervape I'd happily recommend them.

Overall, the service was top notch.

25 février 2025
Noté 1 sur 5 étoiles

VERY POOR customer service and…

DO NOT BUY….customer service and experience exceptionally horrific. Goods were faulty and unable to charge. Delivery was very delayed. They didn’t even provide a tracking no. Their phone is inactive. Unable to contact them on land-line as phone inactive.
REFER TO OTHER ONE STAR REVIEWS..
Company now reported to TRADING STANDARDS because of non-refund to the payment method. Where the buyer is allowed to cancel order. Still awaiting refunding. Will update…at later date…
UPDATE….Trading standards have already been contacted. Other 1 STAR REVIEWS have intimated very serious issues with non refunds, delaying tactics and non compliance with consumer law.1 star reviews have said this company do not reimburse even after return of goods.I requested a refund for faulty/broken goods and as yet no refund. By consumer law I don’t need to send video evidence, any buyer online can return any goods bought on line within 14 days. Doesn’t even have to have a fault. All this company had to do was refund a mere £88. You also need to point out to buyers.
SHEFFIELD TRADING STANDARDS WEBSITE.
CITIZENS ADVICE WEBSITE
GOV.UK WEBSITE re SMALL CLAIMS COURT
Thank you for such a speedy reply and update.

6 février 2025
Avis spontané
Logo de Mister Vape

Réponse de Mister Vape

Thank you for your review. We're addressing the inaccuracies to provide a clearer picture.

Order and Dispatch: Your order was placed on February 4th, 2025, at 22:52 and dispatched the following morning, February 5th, at 09:03. A shipping confirmation email with tracking number TQ665061915GB was sent to you.

Tracking Information: You contacted us on February 11th, referencing the tracking number, requesting an update. This directly contradicts your claim that we did not provide tracking information. Royal Mail's tracking showed delivery on February 13th.

Faulty Item Claim: On February 13th, you reported the item as faulty. We requested video evidence to assist in troubleshooting, but you immediately demanded a return label.

Return Process: In accordance with the Consumer Rights Act 2015, we provided a prepaid return label on February 18th, well within the 14-day timeframe.

Refund Policy: Our policy, which aligns with the Consumer Rights Act 2015, requires the return of a faulty item before a refund is issued. You are requesting a refund without returning the item, and we cannot comply with this request.

Trading Standards: We welcome you to contact Trading Standards. Please provide them with the following details:
* Delivery date: February 13th.
* Return label provided: February 18th (within the 14-day period).
* Your refusal to return the item before demanding a refund.
* Sheffield Trading standards number 0808 223 1133.

We are committed to resolving this issue fairly and within legal guidelines. We await the return of the item for inspection and further action.

Kind regards,
Paul
The Mister Vape Team



EDIT UPDATE -

As mentioned, order will only be refunded once you have returned the item. You have not returned the item back to us.

We will not be refunding until you return the item via the prepaid label we have sent you.

A buyer has the right to cancel the order, but must also return the items back to the retailer. which you have failed to do so.

Kind regards,
Paul
Mister Vape Team

Noté 5 sur 5 étoiles

I've spent a fair bit of my hard-earned…

I've spent a fair bit of my hard-earned money at mister vape, so I've got a pretty good feel for the place.

First off, the website. It's... there. it gets the job done.

Now, the clearance section – that's where the magic happens. Or, at least, where the bargains are. It's like a rummage sale, you never know what you're going to find. I've scored some seriously good e-liquids for peanuts, and a few bits of kit that I wouldn't have tried otherwise.

Outside of the clearance, they've got a decent range. I've tried a bunch of their own-brand e-liquids, and honestly, they're not bad at all. Especially for the price. I've also bought coils and a couple of tanks, and they've all been genuine stuff, no dodgy knock-offs.

Ordering is easy enough, and they're pretty quick with delivery. I've never had any problems with things arriving broken or missing. And when I did have a question about something, their customer service got back to me pretty quickly.

To give you a few specific examples, I’ve been really impressed with how many shortfill options they carry. I like to mix my own, and they have a massive selection of flavours and brands. And the coils I bought for my old tank? Perfect fit, lasted ages.

Honestly, if you're looking for cheap vape gear, Mister Vape is worth a look. Just be prepared to do a bit of digging, especially in the clearance section. It's like treasure hunting, really. Sometimes you find gold, sometimes you find... well, you know.

So, would I recommend them? Yeah, I think so. They're not perfect, but they're reliable, they've got a good range, and the prices are decent.

Overall i've had a good shopping experience with mister vape and i can't fault them.

I would highly recommend them for vaping gear!

22 février 2025
Noté 5 sur 5 étoiles

Excellent service

Excellent service. Received my order within 3 working days. Everything was accounted for and happy with the price and service.

22 février 2025
Noté 5 sur 5 étoiles

My order was a breeze

My order was a breeze. Delivered very promptly. Super quick delivery times. Much faster then advertised on the website.

The quality of products is great, i like that they reuse old boxes from other companies to stop waste usage.

would happily reorder again from here.

10 février 2025
Logo de Mister Vape

Réponse de Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Noté 5 sur 5 étoiles

great service from mister vape

great service from mister vape. I have been buying for over 2 years now. Always prompt on delivery, they will always sort any issues out, they are always busy, i've personally met them in the shop. Really good people!

8 février 2025
Logo de Mister Vape

Réponse de Mister Vape

We're absolutely thrilled to hear about your positive experience with Mister Vape! Thank you so much for your continued support over the past two years. We really appreciate you taking the time to leave such a fantastic review. It means a lot to us that you value our prompt delivery and our efforts to resolve any issues. We strive to provide excellent service and it's wonderful to know we're meeting your expectations. We're also glad you've had a chance to meet the team in person! We look forward to continuing to serve you in the future.

Best regards,
The Mister Vape Team

Noté 5 sur 5 étoiles

Delivery was slow just before xmas

Delivery was slow just before xmas, but won't stop me ordering again. the order was sent perfectly apart from a cleareance item that was missing, i was quickly refunded.

Some great deals on at 99p at the moment, just spent £17 on some really pricey items. happy with the service and will be back again.

18 décembre 2024
Logo de Mister Vape

Réponse de Mister Vape



Thanks for your honest review. We appreciate your understanding regarding the slightly slower delivery just before Christmas – it's definitely a busy time for everyone! We're glad to hear that overall the order was perfect and that the refund for the missing clearance item was handled quickly and efficiently.

We're also thrilled you were able to take advantage of our great deals, especially the 99p offers! We're always trying to provide value, and it's fantastic to know you were happy with your purchases. We appreciate your continued support and look forward to serving you again soon.

Best regards,

The Mister Vape Team

Noté 5 sur 5 étoiles

Excellent service as per usual

Excellent service as per usual, Fast delivery, Well packaged. See you again soon !

30 janvier 2025
Avis spontané
Logo de Mister Vape

Réponse de Mister Vape


Thanks for the fantastic review! We're so glad to hear you're consistently happy with our excellent service, fast delivery, and well-packaged items. We appreciate your continued support and look forward to seeing you again soon!

Best regards,

The Mister Vape Team

Noté 1 sur 5 étoiles

SCAM

SCAM - check out their Google reviews, you'll see countless people reporting they didn't get their order and didn't get a refund and were then just blanked. Same deal I got. This is a verifiable SCAM , add your experiences to Tru*st Pi*olet, they'll have to pay to get them removed, so let's make their payments bigger than their scam wins.

25 janvier 2025
Avis spontané
Noté 2 sur 5 étoiles

#ORDERMV24701

#ORDERMV24701

Ordered on the 8th - paid for royal mail tracking (3-5 business days)

Royal mail tracking shows they have not recieved the item yet - 22/01/2025

Had 2 emails from support saying a replacement would be sent, and apologising for the delay. But now after waiting another week, and despite multiple attempts have been unable to contact the owner Terry.

update: Has now arrived. 23/01/2025

22 janvier 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus