Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Voir plus
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Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Voir plus
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My Son who was nervous about getting his uniform was soon reassured by a young man, who had recently finished his schooling at MGS. His knowledge, calmness and friendly professionalism made the exper... Voir plus
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Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour enfants
- aussi dans
- Magasin d'uniformes
- Magasin de fournitures scolaires
- Magasin de vêtements
Écrit par l'entreprise
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Coordonnées de contact
Royaume-Uni
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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We were served by Hannah in the…
We were served by Hannah in the Highsted School Shop and she was delightful; professional, kind and made the whole process fun! Uniform appears to be great quality, but yet to be tested!!
20 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear you had such a positive experience. It's lovely to know that Hannah provided such professional and kind service, and made the whole process enjoyable. We hope the uniform continues to meet your expectations, and we'll be sure to pass your kind comments on to Hannah.
Best regards,
The Monkhouse Team
Anna served us and can highly recomend…
Anna served us and can highly recomend her, she was very patient and had amazing attention to detail. Would definitely go in and see Anna over ordering online, thanks again Anna!
20 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience. It's wonderful to know that Anna's patience and attention to detail made such a positive impression, and we'll be sure to pass on your lovely comments to her. We appreciate your recommendation and look forward to welcoming you back in store.
Best regards,
The Monkhouse Team
Evie was very helpful and friendly
Evie was very helpful and friendly, she made the fitting a lot easier.
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear that Evie was so helpful and friendly, and that she made your fitting experience much easier. We'll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Lorraine in Hove was so helpful
Lorraine in Hove was so helpful. Would recommend to all.
7 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear that Lorraine in our Hove store was so helpful. We really appreciate your recommendation and will be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
We visited Monkhouse Cheltenham and…
We visited Monkhouse Cheltenham and were served by the lovely Molly. She was extremely helpful in helping us to get all new uniform for my Son, who will be going into year 7 in September. Would fully recommend.
17 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Molly in our Cheltenham store made your visit such a positive experience and was able to help you find everything your son needed for starting Year 7. Thank you for your recommendation we'll be sure to share your lovely feedback with Molly.
Best regards,
The Monkhouse Team
Oliver has been so helpful!!!
Oliver has been so helpful in selecting the correct uniform for my daughter, ensuring the sizing was accurate. He has been a pleasure to deal with!!
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Oliver provided such helpful service in finding the correct uniform for your daughter and ensuring she had the right fit. It's great to know he made your experience such a positive one, and we'll be sure to pass your lovely comments on to him.
Best regards,
The Monkhouse Team
Really good visit
Maisie was really helpful and knowledgeable about what was required for the uniform and sizes
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Maisie was so helpful and knowledgeable, making sure you had all the correct uniform items and sizes. We'll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Great experience at Monkhouse Stockport…
Great experience at Monkhouse Stockport today. Arrived without an appointment and was greeted by Alexandra who could not have been more helpful and getting the right size and fit of uniform for my daughter. She spent time making sure the sizes were perfect and there was room to grow. Fabulous customer service and she was really knowledgeable about the products and the schools. Gave me discount codes to get the items online that weren’t in stock. Would recommend.
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Alexandra in our Stockport store provided such excellent service and took the time to help you find the perfect fit and sizes for your daughter's uniform. We're pleased to know her knowledge of the products and schools made your visit such a positive experience. We’ll be sure to share your lovely comments with Alexandra.
Best regards,
The Monkhouse Team
Amazingly quick and pleasant…
Amazingly quick and pleasant experience.. Knew everything that was needed for new school.
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that you had such a quick and pleasant experience with us. We're pleased to know our team was able to provide the guidance you needed for your child's new school uniform. We’ll be sure to share your kind comments with the team.
Best regards,
The Monkhouse Team
Great service
Great service. Polite and friendly. As well as knowledgeable
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that you received such great service and found our team to be polite, friendly, and knowledgeable. We really appreciate your feedback and will be sure to share your kind comments with the team.
Best regards,
The Monkhouse Team
Excellent service with Sarah today for…
Excellent service with Sarah today for my daughter and her friend
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Sarah provided excellent service during your visit and was able to help your daughter and her friend. We’ll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Shopped at the Maidstone Branch for my…
Shopped at the Maidstone Branch for my son's Year 7 secondary uniform for September. Lucca who helped us was excellent with his service. Sized my son up perfectly, with ease, kindness & so polite. Thank you for a swift & easy shopping experience.
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Lucca in our Maidstone store provided such excellent service and made finding your son's Year 7 uniform a quick and easy experience. We're pleased to know he was able to help with the perfect fit and provided such a kind and polite service. We’ll be sure to share your lovely comments with Lucca.
Best regards,
The Monkhouse Team
Lauren was super helpful amd made the…
Lauren was super helpful amd made the secondary school uniform shopping experience stress free
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Lauren was so helpful and made your secondary school uniform shopping experience stress-free. We’ll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Simran at Chatham branch was very very helpful,amazing customer service
Simran was very
18 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Simran at our Chatham store provided such amazing customer service and was so helpful during your visit. We’ll be sure to share your lovely comments with Simran.
Best regards,
The Monkhouse Team
Terrible customer experience
Terrible customer experience. I asked to cancel my order about 10 minutes after I'd placed it and was told I couldn't as it had already been reserved. It has now been stuck in post for 2 weeks and no one will respond to my emails or calls from Monkhouse customer service. I am so dissapointed as all I need is a refund as I have brought the uniform from elsewhere which has been amazing customer service. Just terrible!
3 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to experience delays with your order and difficulties getting in touch with our team. We appreciate how disappointing this situation has been, particularly when you needed a quick resolution.
We’d like the opportunity to review what has happened and help resolve this for you. Please contact our customer service team with your order details so we can look into this further and assist you as soon as possible.
Best regards,
The Monkhouse Team
Helpful staff
Just wanted to leave a review regarding our shopping trip in Gloucester for my son.
We were helped by a young lady named Lauren.
She was very helpful absolutely brilliant and genuinely attentive. She went out of her way to look for different sizes not on the shop floor.
She made the whole process smooth and stress-free.
Unfortunately not all items were in stock so she wrote the sizes needed on a piece of paper for us to order on line.
Thank you, you were very helpful and made a hectic task stress free.
16 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We're delighted to hear that Lauren provided such attentive and helpful service during your visit to our Gloucester store.
It's great to know that she went the extra mile to find the sizes you needed and helped make what can often be a hectic shopping trip as smooth and stress-free as possible. We'll be sure to pass your kind words on to Lauren, who I'm sure will be delighted to receive your feedback.
Kind regards,
The Monkhouse Team
Poor sizing, poor fit, poor customer service
Appalling customer service on the phone, poor sizing, poor stock levels. 10 years of having to buy uniform from Monkhouse, another 12 to go, i'm honestly so fed up with it the ridiculous selection of sizes, the poor fitting jumpers and trousers and the lack of knowledge from staff.
2 members of staff also mistook my son for a girl, first member of staff fitting him in a girls blazer and PE top, I eventually noticed and corrected her and then 10min later another colleague told her she was fitting him in the wrong uniform because "girls don't need a rugby top".
If I had a choice I would be staying well away from Monkhouse.
6 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the level of service you received.
We understand your frustration regarding the sizing, stock availability, and the mistakes made during your visit. We also apologise for the confusion over your son's uniform, which should not have happened, and appreciate you bringing this to our attention.
Kind regards
The Monkhouse Team
Chatham store
Had an appointment on Saturday to kit our son out for GGS at the Chatham shop. Even though we were half hour early Simran made herself available and helped us to get everything we needed. She was very helpful and friendly. Thank you!
11 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and your kind feedback. We're delighted to hear that Simran was able to assist you, even though you arrived early for your appointment, and that she made the experience helpful and friendly while getting everything you needed for your son's GGS uniform. We'll be sure to pass on your lovely comments to Simran.
Best regards,
The Monkhouse Team
Hugh was amazing
Hugh was amazing. So very helpful and knowledgeable of the school uniform we required for Bennett School, Tunbridge Wells. He is a credit to Monkhouse.
8 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star rating and your wonderful feedback. We're delighted to hear that Hugh provided such helpful and knowledgeable service while assisting you with your Bennett Memorial Diocesan School uniform. We'll be sure to pass on your kind words to Hugh.
Kind regards,
The Monkhouse Team
The staff were very helpful and picked…
The staff were very helpful and picked the sizes right first time. Everything we needed was in stock. The store could do with some air conditioning as it was very warm and we visited during the heatwave.
11 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for taking the time to leave us your lovely review. We’re delighted to hear that our team was able to help you find the right uniform sizes first time and that everything you needed was in stock.
We also appreciate your feedback regarding the temperature in store during the recent heatwave. We understand it was particularly warm, and we’re sorry for any discomfort this caused. Your comments are valuable and will be shared with the relevant team as we continue to look for ways to improve our customers' experience.
Kind regards,
The Monkhouse Team
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