Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Voir plus
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Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Voir plus
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My Son who was nervous about getting his uniform was soon reassured by a young man, who had recently finished his schooling at MGS. His knowledge, calmness and friendly professionalism made the exper... Voir plus
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Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Voir plus
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À propos de l'entreprise
- Magasin de vêtements pour enfants
- aussi dans
- Magasin d'uniformes
- Magasin de fournitures scolaires
- Magasin de vêtements
Écrit par l'entreprise
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Coordonnées de contact
Royaume-Uni
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Lauren is amazing!!!
Had an appointment in the Gloucester branch this morning to get new uniform for my daughter who is starting year 7. Lauren took care of us and was absolutely amazing. Very patient from start to finish. Very knowledgeable and my daughter was very much as ease with her. Nothing was too much.
3 août 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're delighted to hear that Lauren made your visit to our Gloucester branch such a positive experience. It's fantastic to know that her patience, knowledge, and friendly approach helped put your daughter at ease while preparing for the exciting start of Year 7.
We'll be sure to pass your kind comments on to Lauren, they'll mean a great deal to her.
Best wishes,
The Monkhouse Team
Best Experience ever
I visited Monkhouse Chatham Dockyard, for the very first time. After circling 20 mins looking for parking due to Satnav mislead, I finally got there. I later learned from staff within that its best to use MnS for Sat Nav directions so you end up in the correct car park. Ok, finally got to the store. First I was greeted warmly by someone I think must have been shop manager and asked if I had booked an appointment. I hadnt and was already kicking myself for not having done as it had crossed my mind to do so earlier. I said No, feeling deflated with my little girl next to me. But, the lady's face lit up with a bright smile as she said, "never mind, we've got Sydney who can help you". Oh my word, Sydney! Where do I begin? Very welcoming, engaging, knowleadgeable, shares in decision making, friendly, made me feel like we'd known each other as childhood friends. I will need 365days to sum up my experience. So in summary Sydney U're SIMPLY THE BEST!!!
Keep it up.
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. It’s fantastic to hear that you received such a warm welcome and that Sydney made your first visit so enjoyable. We’re delighted that their friendly, knowledgeable, and engaging service helped create such a positive experience for you and your daughter. We’ll be sure to pass your kind words on to Sydney and the team.
Kind regards,
Monkhouse Team
Knowledgable and lovely
We visited the T’wells store to kit out my daughter ready for secondary school. Soon as we walked in Bella was ready to help us, her knowledge of what we needed for our school was great and she picked out the perfect sizes for my daughter by eye. Bella checked on how we were doing in the changing rooms and helped us gather all the items we wanted, she was super lovely and made the process enjoyable, positive and memorable. Only shame is that the shop fit is a little shabby and dated, but it’s also kind of lovely in a nostalgic kind of way!
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. It’s lovely to hear that Bella provided such knowledgeable and friendly service, making your daughter's school uniform shopping experience enjoyable, positive, and memorable. We’ll be sure to pass your kind comments on to Bella, they'll mean a great deal to her.
Kind regards,
Monkhouse Team
Hollie in Cheltenham was super helpful
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layout and lack of air conditioning NOT the staff service. The placement of the changing rooms by the tills, in a busy store, is not an ideal environment for children to have to open the door to show their parents how the uniform fits, with all those other people standing around. Its very crowded in layout of all the different uniform stock.
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your 4-star rating and for taking the time to share your feedback. It’s lovely to hear that Hollie provided such welcoming and helpful service throughout your visit, and we’ll be sure to pass your kind comments on to her. We also appreciate your feedback regarding the store layout and changing room experience, as it helps us understand where we can continue to improve.
Kind regards,
Monkhouse Team
I don't normally leave reviews but I…
I don't normally leave reviews but I was helped today by a very lovely young woman, Lola who was kind and patient with my son as we choose uniform. She has very helpful and reassuring.
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Lola provided such kind, patient, and reassuring support during your visit. It's wonderful to know she helped make choosing your son's uniform a positive experience. We'll be sure to share your kind words with Lola.
Kind regards,
The Monkhouse Team
Sonia was Fantastic
We had Sonia who made our experience extra special. She made sure to ensure a sense of pride was felt when our daughter was trying on her new uniform. I gave 4/5 as the prices oh my Lord but all done now
6 juin 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your lovely review. We're delighted to hear that Sonia made your visit such a special experience and helped your daughter feel confident and proud in her new uniform. We really appreciate your kind words about her care and support, and we'll be sure to share your feedback with Sonia.
Kind regards,
The Monkhouse Team
Réponse de monkhouse.com
Good afternoon,
Thank you for your lovely 5-star review. We're delighted to hear that Jysca was so helpful and made your shopping experience easy and enjoyable. We'll be sure to share your kind feedback with her.
Kind regards,
The Monkhouse Team
Poppy was fantastic made it quick and…
Poppy was fantastic made it quick and simple nothing was too much bother, thank you
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your fantastic 5-star review. We're delighted to hear that Poppy provided such efficient and helpful service, making your visit quick and easy. It's wonderful to know she went the extra mile to ensure everything was taken care of. We'll be sure to pass on your kind feedback to Poppy.
Kind regards,
The Monkhouse Team
I have just purchased my daughter’s…
I have just purchased my daughter’s uniform. Parmida assisted us she was super helpful and very pleasant and she made the whole experience a lot less stressful.
1 août 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're so pleased to hear that Parmida provided such helpful and friendly service during your visit. It's fantastic to know she helped make the uniform shopping experience easier and less stressful. We'll be sure to share your kind words with Parmida.
Kind regards,
The Monkhouse Team
Matthew at Monkhouse Maidstone was a…
Matthew at Monkhouse Maidstone was a wonderful help. He was very knowledgeable about the requirements for the school uniform we needed. He put us at ease, was very professional and made the whole experience a pleasure.
31 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your lovely 5-star review. We're delighted to hear that Matthew at our Maidstone store provided such knowledgeable and professional service. It's great to know he made your visit a pleasant and stress-free experience. We'll be sure to pass on your kind feedback to Matthew.
Kind regards,
The Monkhouse Team
I arrived with my 11 year old daughter…
I arrived with my 11 year old daughter without an appointment,and we were quickly helped by the amazing lad Harry.
If he didn’t help us I would have been completely swamped,but instead I had the help to get the right sizes and correct equipment for my daughter.
It was upon checkout,that i was made aware that Harry was in his only second week of his job position,I thought he had been there for a while as he was brilliant with everything and helped so much. So thankyou to Harry,for making,what could have been,a nightmare journey,a swift and easy one,and also thankyou to the lovely girls on the cashier desk,you were all so lovely and polite!
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for taking the time to leave such a fantastic 5-star review. We're so pleased to hear that Harry made your visit such a positive experience, especially without a pre-booked appointment. It's wonderful to know he helped you find the correct uniform and equipment for your daughter, making the process smooth and stress-free. We're especially delighted to hear how impressed you were to learn it was only his second week with us! We'll be sure to share your kind words with Harry, as well as the lovely team on the tills.
Kind regards,
The Monkhouse Team
Honor at the Altrincham store was…
Honor at the Altrincham store was really helpful. She knew exactly what we needed and went in search of different sizes as needed. Really professional
31 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're delighted to hear that Honor provided such professional and helpful service during your visit to our Altrincham store. It's great to know her product knowledge and dedication in finding the right sizes made your shopping experience an easy one. We'll be sure to pass your kind feedback on to Honor.
Kind regards,
The Monkhouse Team
Excellent service -Hannah
Hannah at Highsted Grammar School was amazing, experienced, professional and well organised
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're so pleased to hear that Hannah provided such an amazing experience at Highsted Grammar School. It's fantastic to know her professionalism, experience, and organisation made such a positive impression. We'll be sure to share your kind feedback with Hannah.
Kind regards,
The Monkhouse Team
The staff is really helpful
The staff is really helpful! came over to the Gloucester store, was greeted and helped out by Nikita, he was very nice, even popping back into the backrooms and checking online for missing sizes!
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you so much for your fantastic 5-star review. We're delighted to hear that Nikita provided such friendly and helpful service during your visit to our Gloucester store. It's great to know he went the extra mile by checking both our stockroom and online to help you find the sizes you needed. We'll be sure to pass your lovely feedback on to Nikita and the team.
Kind regards,
The Monkhouse Team
Amberley Shop Assistant
Amberley was very efficient, very helpful, knowledgeable and friendly, a great service.
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you for your wonderful 5-star review. We're delighted to hear that Amberley provided such efficient, friendly, and knowledgeable service. It's fantastic to know she made your visit a positive experience, and we'll be sure to share your kind feedback with her.
Kind regards,
The Monkhouse Team
Poppped to the Chatham branch and was…
Poppped to the Chatham branch and was served by simran she was amazing knowledgeable and great customer service she went above and beyond
Thank you simran keep being amazing
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good afternoon,
Thank you so much for your fantastic 5-star review! We're delighted to hear that Simran made such a positive impression during your visit to our Chatham store. It's wonderful to know her knowledge, dedication, and exceptional customer service went above and beyond your expectations. We'll be sure to pass on your kind words to Simran.
Kind regards,
The Monkhouse Team
Nice service and kind behaviour from…
Nice service and kind behaviour from the staff
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your lovely 5-star review. We're so pleased to hear that you received friendly service and experienced the kindness of our team. Your feedback is greatly appreciated, and we look forward to welcoming you back again.
Kind regards,
The Monkhouse Team
Outstanding customer service
We visited the Chatham Dockside store to buy a school uniform for our child and were welcomed and assisted by Sonia. She was extremely professional and knowledgeable, helping us find the perfect fit. Sonia also advised us on how many items we would need and recommended preparing for the winter term early, as stock tends to run low later in the year. Outstanding customer service and a great overall experience!
30 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for taking the time to leave such a fantastic 5-star review. We're thrilled to hear that Sonia provided such knowledgeable and attentive service during your visit to our Chatham Dockside store. It's wonderful to know she was able to help you find the right fit for your child's uniform and offer helpful advice for the school year ahead. We'll be sure to share your lovely comments with Sonia and the team.
Best wishes,
The Monkhouse Team
Just a big thank you for keeping the…
Just a big thank you for keeping the Altrincham open a little longer to collect my daughter’s uniform. I got there just before they were closing after finishing work. The staff especially Honor was very helpful, finding the sizes i needed,
29 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review and kind words. We're delighted to hear that our Altrincham team were able to help, and that Honor went the extra mile to ensure you found the uniform sizes you needed before closing. We'll be sure to pass your lovely feedback on to Honor and the rest of the team.
Kind regards,
The Monkhouse Team
Staff very helpful
Molly at Cheltenham was extremely helpful. I was unable to enter the store due to the really poor quality lighting - it immediately triggered a migraine. However Molly came outside to help and she measured my daughter and provided me with all the measurements I needed, even though I did not have an appointment. Thank you for your help!
29 juillet 2026
Avis spontané
Réponse de monkhouse.com
Good morning,
Thank you for your 5-star review and for sharing your experience with us. We're pleased to hear that Molly was able to support you during your visit to our Cheltenham store and went out of her way to help you find the measurements you needed.
We'll be sure to pass your kind words on to Molly, and we appreciate you taking the time to recognise her helpful and understanding approach.
Kind regards,
The Monkhouse Team
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