I absolutely love everything about Montu! Friendly and helpful staff if I ever need to call, prompt responses on live web chat, great choice of top quality products, fantastic prices on hardware compa... Voir plus
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Lisez les avis des autres
Not a great start, 1st prescription paid for then not dispatched due to prescriber error. 5 days later further prescription issue, medication now out of stock, requested payment again prior to dispat... Voir plus
Couple of months in and it’s been great, I was with releaf before, very expensive but very professional, I was worried about changing. All the doctors and customer service people have been fantas... Voir plus
I’ll keep it simple. Customer service - Lit Ease of use - super chill Efficiency - mad quick Professionalism - top notch Product - outstanding Would I recommend - fugg ye!
À propos de l'entreprise
Écrit par l'entreprise
Montu UK is a leading provider of medical cannabis. Our fully licensed pharmacy allows patients to conveniently order their prescriptions. We’re part of Alternaleaf Clinic, one of the world’s leading medical cannabis companies. With our simple and safe processes, we make treatment easy, reliable, and focused on your health.
Coordonnées de contact
Royaume-Uni
- montu.uk
4,3
Excellent
772 avis
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A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Spot on everytime
Spot on everytime, Delivery is on time everytime. Always top end products 💯
24 septembre 2026
Réponse de Montu UK Pharmacy
Hello Mark, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Great staff and service as always!
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Bradley, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
BOOOOO BAD DELIVERY !!! 0/10 my order has been delivered to the…
0/10 my order has been delivered to the wring address and signed for so I have no way to receive it.
I want a full refund and a new product sent out to me now as this is the first delivery I’m expecting and it’s putting me off trying to order again when this is my last straw to try something new for pain relief.
24 septembre 2026
Réponse de Montu UK Pharmacy
Hey Amelia, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. We have sent your details to patient support team to investigate further.
Réponse de Montu UK Pharmacy
Hi Kris, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Absolutely dreadful experience
Absolutely dreadful experience. I requested my prescription to be sent to this pharmacy and was led to believe that my medication would be available for me. However, the pharmacy then gave/sold the medication to another customer because they apparently operate on a “first come, first served” basis.
This is extremely frustrating, particularly when the medication had already been requested by me and I was relying on receiving it. I then spent around two hours waiting for the pharmacy to respond while there was still time for my medication to be delivered that day. Because of the delay in resolving the issue, I missed the delivery cut-off and now I’m being told that my medication won’t arrive until Saturday, when I won’t even be there to receive it.
The explanations I was given about stock being limited, medication potentially going out of date, etc. simply don’t make sense in this situation. The medication was in date, there was stock available, and I had already requested it. From my perspective, they simply supplied my medication to somebody else and then left me to deal with the consequences.
The whole situation has been poorly handled from start to finish. Communication was extremely slow, the issue wasn’t resolved, and I am now the one left without my medication when I should never have been put in this position.
I would strongly recommend that this pharmacy reviews how it manages prescription stock and, more importantly, how it communicates with patients when mistakes like this occur.
1 octobre 2026
Avis spontané
Réponse de Montu UK Pharmacy
Hello Will, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
The delivery was on time and the…
The delivery was on time and the product is very enjoyable
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Aron, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Easy to order and very fast delivery.
Easy to order and very fast delivery.
Order around 3pm and got my order by 1pm next day.
24 septembre 2026
Réponse de Montu UK Pharmacy
Hello Mike, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Disappointing that its so difficult to…
Disappointing that its so difficult to speak to anyone, Ive called several times over the past few days and after requesting a call back I heard nothing, they doesn’t appear to be an email to use as a means of contact.. You probably need more, or better trained staff
1 octobre 2026
Avis spontané
Réponse de Montu UK Pharmacy
Hello Angus, we’d like to investigate this further. We’ve requested more details via Trustpilot so we can address this and work towards a resolution. We appreciate you bringing this to our attention. Thank you.
Amazing bud that does what it says
Amazing bud that does what it says . Certainly helps me with my problems
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Sean, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Réponse de Montu UK Pharmacy
Hi Marc, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Réponse de Montu UK Pharmacy
Hey Kieran, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!
Montu are very fast and efficient
Montu are very fast and efficient! Delivery was fast, discreet and quality of the product was very good! Will definitely be continuing to use them!
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Danielle, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Réponse de Montu UK Pharmacy
Hi Dean, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Montu made a mistake with order
Montu made a mistake with my prescription and then allowed me to order an item that was out of stock. I only found this out when awaiting delivery. They then apologized and issued a replacement prescription for a similar product, however they then sent me the wrong product! I ordered a 30 percent THC product and was given a 25 percent product at a higher price.......
24 septembre 2026
Réponse de Montu UK Pharmacy
Hey Alan, thanks for taking the time to leave a review. We're sorry to hear that you haven’t had a good experience with us. We have sent your details to patient support team to investigate further.
Most helpful with the emails
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Anthony, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Réponse de Montu UK Pharmacy
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Easy to join and instructions were great
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Gary, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Accepted my new request and again as…
Accepted my new request and again as always stick to there word with deliveries and product is great
24 septembre 2026
Réponse de Montu UK Pharmacy
Hi Matthew, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Réponse de Montu UK Pharmacy
Hi Liam, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
Réponse de Montu UK Pharmacy
Hi Mark, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
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