Montu UK Pharmacy Avis 

Accepted my new request and again as always stick to there word with deliveries and product is great

Quality products

Promt next day delivery,all good so far

I absolutely love everything about Montu! Friendly and helpful staff if I ever need to call, prompt responses on live web chat, great choice of top quality products, fantastic prices on hardware compared to most "lifestyle" websites, prompt dispatch (although royal mail don't always meet the deadline) and my overall quality of life has already begun to improve after just 6 weeks of treatment. The flower is clean, flavourful and truly shows the highest level of care during cultivation. The ability to change my strains on a monthly basis allows me to explore the catalogue and find the flower types that work best for me for each of my symptoms.

They were good when I joined 12 months ago but over the last three months the stock is awful, the communication when you contact them is non existent and to be honest 2 stars are only because they were good but missed shipments and poor quality products will have me looking to move.

Great company

Helpfull staff and easy process

Good excellent

Ever months the same, product unavailable but you can buy this more expensive one instead!
Supposed to be here today by 1pm?!
It’s now after 5pm.
Nobody answers the phone, good luck getting a response on the message service.
I wish I’d gone with another organisation n never had to deal with montu in the first place

Very poor service. Never answer calls emails or online chat messages. Iv had no script for 2 months.nobody calls me back or helps at all. Disgusting service im paying for

Prescription has gone missing. Live chat has been ignored for nearly 2 hours, telephone remains unanswered, clearly nobody is interested after they've taken your money. Shambles.

All in all not bad company but lack of customer service they don't answer the phone promptly no message to say where you are in the queuedont respond to emails
5hey want my money quick enough

The marketplace is straightforward, but it could be much better. One improvement would be adding a customer review system so people can see what the quality of each product is actually like before ordering.

I spent over £100 on products, only to receive them and find they weren’t up to my expectations. I wanted to leave a review to help other customers decide whether the products would meet their standards, but there wasn’t any review system in place.

That seems like a strange omission when customers are spending significant amounts of money, especially as it’s a feature that would be relatively easy to implement. Without customer reviews, it almost gives the impression that they don’t want buyers to share honest feedback.

Medication was ordered 2 weeks ago it’s gone missing and I am not getting replies to emails or calls. They have taken my money and not provided the medication for 2 weeks so I’m now unable to work

Glitchy payment system, non existent support channel, nothing works. Unreliable service. Waste of time. One of the poorest support experiences ever.

Always out of stock

Using another company.

Always super helpful, easy to talk to and get things sorted. Great choice of meds

My prescription was sent by Alternaleaf on Monday and wasn't processed by Montu until Thursday, after the daily cut-off time. As a result, my medication won't be delivered until Monday.

To be clear, I don't actually mind waiting. What I struggle with is managing expectations and communication. If I'm told to allow three working days from receiving confirmation at 12:15pm on Monday, I would reasonably expect processing to be completed by around 12:15pm on Thursday. That should have allowed enough time to place my order before the cut-off and avoid further delays.

My bigger concern is the level of support available when you need help. Attempting to contact someone via the live chat was extremely frustrating. I would start a chat, wait for a response, only to later receive an email containing the chat transcript despite nobody ever joining the conversation. The chat would simply time out, forcing me to start over again.

Calling by phone wasn't much more reassuring. The person I spoke to was polite, but unfortunately didn't seem confident or knowledgeable about what was happening with my prescription. It left me with the impression that they had very little visibility of the process or ability to provide meaningful updates.

Considering Montu is the pharmacy used by Alternaleaf, this doesn't inspire much confidence. Things are easy when everything goes smoothly, but what matters is knowing you can get clear answers and support when something goes wrong. At the moment, I'm not convinced that's the case.

As a new patient, this experience has left me questioning whether I chose the right clinic and pharmacy combination. I'm already considering whether it may be worth paying the transfer fee and moving to MaMedica in the future.

Overall, it's not the waiting time that's disappointed me, it's the lack of communication, poor customer contact experience, and the uncertainty that comes with it.

Not impressed.