We had a really good experience. Amelia was very helpful, friendly and professional throughout the whole mortgage process. Always there to answer our questions and keep us updated. Thank you for all y... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a first-time buyer, I was grateful to Liam and Kaya for their support and advice. Communication was excellent throughout. They were always professional, friendly and quick to answer any queries I h... Voir plus
L'entreprise a répondu
As first-time buyers, we’re so grateful to Liam Lee and Kaya for their amazing support. They were always professional, friendly and quick to answer our questions, explaining everything clearly and pat... Voir plus
L'entreprise a répondu
Julie and the team at Mortgage Matters were absolutely fantastic throughout the entire process. I had a very chequered financial history with CCJ's defaults and a debt management plan. I didn't hold o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Mortgage Matters
Écrit par l'entreprise
Mortgage Matters is a customer driven mortgage advisory firm dedicated to helping people secure the right finance for their homes and property investments. Known for its clear communication and supportive approach, the company specialises in guiding clients through every stage of the mortgage process—from initial planning to completion—making what can feel overwhelming refreshingly straightforward.
Mortgage Matters offers a comprehensive range of services, including first time buyer support, home mover mortgages, remortgaging, buy to let finance, and specialist lending for more complex cases. The team works with a broad panel of lenders, giving clients access to competitive rates and products tailored to their individual circumstances. They also provide detailed affordability assessments, mortgage reviews, and ongoing advice to ensure clients stay informed as their needs evolve.
Education is central to the Mortgage Matters ethos. The company takes pride in breaking down industry jargon, explaining options clearly, and empowering clients to make confident decisions. Their advisers combine market knowledge with a warm, approachable style, building long term relationships based on trust and transparency.
With a commitment to integrity and personalised service, Mortgage Matters has earned a reputation as a reliable partner for homeowners, buyers, and investors seeking expert mortgage guidance across the UK.
Pay Nothing Until You Have Your Keys
Écrit par l'entreprise
- Free Advice PLUS Free Remortgaging for Life!
- Our advice is 100% free of charge. That's right, we won't charge you a penny until you are safely in your new home. And, when it comes time to remortgage, get back in touch with our 5-star advisors and we'll arrange the remortgage completely free of charge for you all the while you are still living at the house! We really are your mortgage advisors for life.
Coordonnées de contact
Christchurch House Beaufort Court, Rochester, ME2 4FX, Kent, Royaume-Uni
- 0800 014 2139
- hello@mortgagematters.co.uk
- mortgagematters.co.uk
4,9
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Samantha Berryman has been amazing
Samantha Berryman has been amazing! Her friendly and caring nature really is lovely. She is always at the end of the phone, nothing is too much trouble. Thank you for all your help!
19 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Lucy,
Thank you for your kind words.
We are thrilled to hear that Samantha Berryman has provided friendly, responsive, and caring support throughout your experience. Ensuring that clients feel heard, valued, and supported at every stage is central to the service we provide, and your feedback highlights the dedication she brings to her role.
Kind Regards,
Seymour the Owl
I have dealt with Brooke Jones who has…
I have dealt with Brooke Jones who has been the most helpful person from the start making sure that I understood everything as a first time buyer and getting the right insurances in place as well from when I get my moving date. Would highly recommend to anyone.
19 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Nicola,
Thank you for taking the time to share your feedback.
We are delighted to hear that Brooke Jones has been so helpful throughout your first-time buyer journey. Ensuring clients fully understand each stage of the process, including arranging the correct insurance and protections, is a core part of delivering a professional and supportive service.
Kind Regards,
Seymour the Owl
Just use Dave
Dave Vitler has been our broker for years now and always will be. He is always my first call.
19 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Lee,
Thank you for leaving a 5-star review of our mortgage advisor, Dave.
It's great to here that you come back for our services time and time again.
Warm Regards,
Seymour the Owl
Caitlin was so helpful and informative.
Caitlin was so helpful and informative.
we needed evening appointments and she was so accomodating and made this happen.
Highly recommend and will definitely be contacting her again in the future
17 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Sam,
Thank you for taking the time to leave such positive feedback. It’s great to hear that Caitlin was able to accommodate evening appointments and provide helpful, informative support throughout. We’re delighted you felt well looked after and really appreciate your recommendation.
Thanks again,
Seymour the Owl
Exceptional customer service and…
Exceptional customer service and explanation
20 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Good afternoon,
Thank you for your feedback! We’re delighted to hear that you found our service exceptional and the explanations clear.
Many thanks,
Seymour the Owl
Really helpful
Caitlin was really helpful myself and rini were really unorganized due to our wedding but Caitlin worked with us and got it all sorted in time
14 février 2026
Avis spontané
Réponse de Mortgage Matters
Hello Simon,
Thank you for taking the time to leave your feedback. It’s great to hear that Caitlin was able to support you and Rini, especially during such a busy time around your wedding, and get everything sorted on schedule. Her flexibility and helpfulness clearly made a big difference, and we’re delighted you felt well supported.
Best wishes,
Seymour the Owl
Excellent bespoke services
Excellent bespoke services, the team take the time to understand your needs and provide meaningful recommendations all in a professional but friendly manner.
9 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Gary,
Thank you for your feedback. We’re really pleased to hear that you found our service bespoke and that the team took the time to understand your needs before offering meaningful recommendations. Delivering professional yet friendly support is exactly what we strive for, so your comments are very much appreciated.
Many thanks,
Seymour the Owl
Nathan is very professional with his…
Nathan is very professional with his job.
He explains and communicated to us every step during
He guide us well and allowed us to make the final decisions.
Yes, I would refer him to my friends as well as using him again.
13 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Amaka,
Thank you for sharing your feedback. Nathan will be delighted to hear that his professionalism and clear communication made your mortgage process feel well guided and manageable. Providing expert mortgage guidance while ensuring you feel confident in making your own decisions is exactly what our mortgage advisors strive for.
We truly appreciate your recommendation and look forward to supporting you again in the future.
Warm Regards,
Seymour the Owl
The constant availability to help and…
The constant availability to help and answer questions made the process much easier and it was a good experience overall. Will always recommend them
3 juillet 2025
Avis spontané
Réponse de Mortgage Matters
Hi Kenneth,
Thank you for your lovely feedback. We are so pleased that the consistent support and availability from our team made your mortgage process feel easier and more manageable. Providing clear mortgage advice and being on hand to answer questions is exactly what our mortgage advisors aim to do.
We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Brilliant Experience.
Dave Vitler was extremely helpful from start to finish and it was a pleasure to work with him. I would highly recommend.
10 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Joseph,
Thank you for your kind words. Dave will be so pleased to know that his mortgage advice and support made the whole mortgage process a positive experience for you from start to finish. Providing clear guidance and making everything straightforward is exactly what our mortgage advisors aim to do.
Warm Regards,
Seymour the Owl
We couldn’t be happier with the support…
We couldn’t be happier with the support we received from Kiran Dhariwal.
From start to finish, Kiran made the whole process feel smooth and manageable. She took the time to explain every step clearly, answered all our questions and made sure we felt confident in our decisions.
Kiran's professionalism, responsiveness, and attention to detail were outstanding. It was clear she genuinely cared about finding the best possible mortgage for our needs.
We’re incredibly grateful for her guidance and would wholeheartedly recommend Kiran to anyone looking for a knowledgeable, trustworthy, and supportive mortgage broker.
9 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Carrie,
Thank you so much for sharing your experience. Kiran will be delighted to know that her mortgage advice and support made the whole mortgage process feel smooth and manageable for you. Providing clear explanations and expert mortgage guidance is exactly what our mortgage advisors strive for, so it is wonderful to hear that you felt confident every step of the way. We truly appreciate your recommendation and wish you every happiness in your new home.
Warm Regards,
Seymour the Owl
Caitlin and Hannah were outstanding
Caitlin and Hannah were outstanding, putting things into layman’s terms and constantly being supportive and helpful on all a matters with a friendly service alongside quick responses. Highly recommend them both!
12 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Jordon Rice,
Thank you for taking the time to share your feedback. Caitlin and Hannah will be so pleased to hear that their mortgage advice and mortgage support made everything clear and easy to understand throughout your mortgage process. Our mortgage advisors always aim to provide expert mortgage guidance with friendly, responsive service, so it is wonderful to know you felt supported at every stage. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
Happy first time buyers
We’re first time buyers so needed to lean on the advice of the people dealing with our purchase. Nathan at Mortgage Matters was the most straightforward and helpful person we dealt with. He spent time listening to what we’re looking for, gave us really useful insights and options, and we never felt pressured by him or his team. Buying a home can be a stressful time, but at least our mortgage application was seamless thanks to Nathan and the team.
6 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Lauren,
Thank you for taking the time to share your experience. It’s wonderful to hear that Nathan and the team were able to provide clear, helpful guidance throughout your first home purchase. We’re delighted that their straightforward approach and insightful advice made the mortgage application process feel seamless and stress-free. Your kind words are very much appreciated.
Best wishes,
Seymour the Owl
Ben Shields was really helpful!
Ben Shields was really helpful and knowledgable. Run through all the insurance options best for my partner and I along with advice for the future based upon the questions we asked.
Highly recommend and use again.
23 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Good morning Nicholas,
Thank you for taking the time to leave your feedback. It’s great to hear that Ben was able to guide you and your partner through the insurance options, providing clear advice tailored to your needs and future plans. We’re delighted you felt well supported and really appreciate your recommendation.
All the best,
Seymour the Owl
Lyndsey has been absolutely amazing!
Lyndsey has been absolutely amazing! After having a free adviser tell us we didn’t have a hope of getting a mortgage anywhere near the amount we needed we contacted mortgage matters and Lyndsey. She has been worth her weight in gold! Answering every one of our questions quickly with loads of advice and always being contactable when needed. As anxious as we were she has been so reassuring helping us at every turn. Finding properties, putting offers in, leasing with estate agents, and got us an amazing mortgage deal for far more than we ever dreamed possible. We are now racing towards the purchase of our dream house and it’s all thanks to her expertise. We would reccomend her to everyone!!
11 février 2026
Avis spontané
Réponse de Mortgage Matters
Hello Terri,
Thank you so much for taking the time to share your experience. It’s fantastic to hear how Lyndsey went above and beyond to support you and secure a mortgage deal beyond your expectations. Knowing she was able to reassure you and help make your dream home a reality is exactly why we do what we do. Your recommendation means a great deal to her and the whole team.
Best wishes,
Seymour the Owl
My experience has exceeded…
My experience has exceeded expectations. Matthew Parrish has made the process clear and straightforward, which has made it an easy process to go through.
7 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Josh,
Thank you for your feedback. It’s great to hear that your experience exceeded expectations and that the advisor made the process clear and straightforward for you. Making things easy to understand and stress-free is exactly what we aim for, so your comments are very much appreciated.
Many thanks,
Seymour the Owl
Dave Vitler - an experienced and knowledgable guy!
We’ve worked with Dave Vitler for our mortgage needs, and he is truly in a league of his own. Dave doesn't just look at numbers; he is incredibly caring and thoughtful in his approach, ensuring every recommendation actually fits our life and long-term goals.
He has consistently secured us the best possible rates, even in a shifting market. Knowing Dave is in our corner takes all the stress out of the process. We have already recommended him to many of our friends and will continue to do so. If you want someone who genuinely cares about your home and your future, Dave is your man!
10 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Rachel,
Thank you for sharing such thoughtful feedback. Dave will be so pleased to know that his expert mortgage guidance and caring approach have made such a difference to your experience. Taking the time to understand your long-term goals and secure the right mortgage advice, even in a changing market, is exactly what he strives to do. We truly appreciate your recommendations and look forward to continuing to support you with your mortgage needs in the future.
Warm Regards,
Seymour the Owl
My mortgage broker was Marc Horton…
My mortgage broker was Marc Horton great guy very helpful, patient mortgage process took quite a bit due to a few mishaps nevertheless he stayed hopeful offered advice at any time a contacted him. Will definitely recommend mortgage matters U.K. especially for first time buyers🙏🏿💋❤️
16 janvier 2026
Avis spontané
Réponse de Mortgage Matters
Hi Priscilla,
Thank you for taking the time to share your experience. We are so pleased to hear that Marc provided patient, supportive mortgage advice and remained positive throughout your mortgage process, especially when things became more complex. Supporting first-time buyer mortgage journeys with clear guidance and reassurance is exactly what our mortgage advisors aim to do. We truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
First-time buyers
As first-time buyers, we had a great experience. Liam Lee was friendly, approachable, and made the whole process feel far less daunting. He went above and beyond to guide us, always explaining things clearly and answering our questions. We’re extremely grateful for his support and would highly recommend him to anyone buying a home. Rebecca Barrett was also very helpful throughout the process.
5 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Sam,
Thank you for taking the time to share your experience. We are delighted to hear that Liam Lee’s mortgage advice and expert mortgage guidance helped make the mortgage process feel clearer and less daunting for you as first-time buyers. It is also great to know that Rebecca Barrett provided valuable mortgage support throughout, and we truly appreciate your recommendation.
Warm Regards,
Seymour the Owl
We could not be happier with the…
We could not be happier with the service we receive from Dave Vitler. Dave helped us with a tremendously stressful move a few years ago, and I cannot thank him enough for his patience and support. We have just remortgaged and Dave has made the process so seamless. He is so kind and really values his clients. He explains the process in full detail, and has helped us find an exceptional deal. Could not fault Mortgage Matters, thank you Dave!
9 février 2026
Avis spontané
Réponse de Mortgage Matters
Hi Louise,
Thank you for sharing such thoughtful feedback. Dave will be delighted to know that his mortgage advice and ongoing mortgage support helped make both your move and recent remortgage feel smooth and manageable. Providing clear explanations, expert mortgage guidance, and a supportive approach throughout the mortgage process is exactly what our mortgage advisors aim to deliver.
Warm Regards,
Seymour the Owl
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.