Motor Range Avis 

Alex the scouse Italian stallion, couldn't of been more helpful, attentive or friendly if he tried. He made a stressful process as smooth as possible. I genuinely can not thank him enough

Jason was extremely helpful and efficient. We identified potential cars and were helped to choose one which was then cleaned and presented to a high standard. All our questions were answered and the whole experience was smooth and friendly.

Andrei and Steve made me feel comfortable and at ease whilst purchasing a new car. My last experience wasn't the best but they changed that perspective within minuets of my visit today. Thank you!

George was a great help and was very professional. Great customer service. Would highly recommend

Ollie has been great since we first made the phone call. We came up to get the car and he's been very thorough with everything.
We have really appreciated having Ollie on our case! Thanks so much Ollie 😄

Guy was incredibly helpful and sorted everything out for me very quickly and perfectly! Couldn’t recommend enough!!

My daughter recently bought a vehicle after two weeks it broke down the coolant hose broke then two months later had to take it back because the breaks were making a noise turns out the break calliper had seized my daughter as had to loose time of work and pay £30 per day on each occasion was told no curtesy cars available and would not be compensated all that in three months of buying the car the stress it as caused her she now as no trust in this dealership and to give her peace of mind is having the car comprehensively checked witch is more cost to her will not be recommending them to anyone

Disgraceful service — this company needs to be held accountable

I genuinely wish I had read the reviews before handing over any money. There are now multiple recent reviews detailing almost identical experiences — yet Motor Range still proudly claim to be the "North West's Number 1." That is a misleading and dishonest statement. Based on my experience and the growing number of others, they are far from it.

What happened:

• Agreed repairs were never completed when I collected the vehicle

• Serious knocking noise and vibration developed within days

• I had the car for 2 months total — and only had use of it for 2 weeks

• Staff heard the fault themselves, then later denied it existed

• They asked me to pay £10 for fuel so they could test their own vehicle

• Incorrect mileage recorded on sales documents — proven wrong by official MOT records — over 3,000 miles out. This is a serious error that raises major questions about their entire sales process.

Their complete lack of basic decency:
Throughout this entire ordeal I was grieving the loss of my grandad. I explained clearly that I needed the vehicle resolved urgently to travel to his funeral. Despite giving them more than two weeks' notice, it was treated as completely irrelevant. Promised calls never came. I was forced to chase constantly. I had to repeat my personal circumstances to multiple different staff members, and still nothing changed. It was cold, disrespectful, and completely heartless behaviour at a time when I was at my most vulnerable.

How they finished:
When I properly rejected the vehicle and returned the keys and V5, their response was to refuse my refund unless I paid a disputed mileage fee. They tried holding my money hostage. They calculated a mileage figure that was demonstrably wrong — using their own incorrect starting figures.

The only reason this was resolved:
My finance company, Carmoola, had to step in entirely. They handled everything, got my full refund including insurance costs, and protected my consumer rights when Motor Range tried to ignore them. Without Carmoola, I dread to think where I would be.

This is not "one bad experience." It is a pattern of behaviour. Selling vehicles that aren't fit for purpose, failing to rectify known faults, recording incorrect mileage data, treating customers with contempt, and then attempting to withhold refunds when things go wrong. It is unacceptable. I will be escalating this complaint to Trading Standards, and I strongly encourage anyone else who has had a similar experience to do the same.

Do not ignore the warning signs in the reviews. This company does not deserve your business.

Dan was exceptional, 5 stars

Excellent service and very good price received for our car. Couldn’t fault the whole process. Highly receom ed if you’re thinking of selling your car. Will definitely use again. Less hassle than the online process and quite frankly the price is better too.

I had a great experience at motor range. Andrei to be specific was great, good communication skills helpful and also friendly. Andrei answered all the questions I had and walked me through all the steps without any hesitation.

Mathew the sales man was very friendly and happy to help in every way and things he could very knowledgeable I got the best price for my trade in without any haggling which was very good first class service from start to finish Mathew Sowerby is a great person and will always try his best to get you a great deal in your budget thanks mate

Great service, really helpful staff

Bought a car from here, great experience

Andrei was very helpful and sorted everything out for me!

Caitlin was amazing. Nothing was too much trouble for her and she got the car ready and available in the time frame required.

I decided I wanted to part exchange my Chevrolet matiz as it was a very old car and I wanted an upgrade and. a bigger car so decided to pay a visit to motor range and was greeted by your lovely lady salesperson Izzy Seddon she was fantastic really helped me in deciding which car I wanted from the start she was extremely helpful always with a smile on her face she made my experience smooth and straightforward from the 1st phonecall to the day of purchase she was fantastic throughout this process always kept me updated about the Nissan juke from it's mot to full valet all other works etc so I purchased a 68 plate nissan juke it's a cracking car I'm delighted to have a bigger newer car woupd highly recommend motor range to anyone wanting to part exchange there current vehicle or purchasing a vehicle from them.

From Mr Dean Paul Radford

Andrei is so helpful and welcoming and answered all the questions I had to put my mind at ease about buying my next vehicle.

Couldn’t recommend motorrange more, explained the finance process etc to me & helped me find a car for my budget. Caitlin more she was so friendly & professional!

Scumbags , don’t pay £99 to test drive a car, they lie through their teeth not to give you it back.
This is even after doing a deal to buy a car, this is how they treat customers. After chasing for weeks , being ignored by the sales guy and lied to on the phone numerous times I had to contact my bank to help me get the money back.BE WARNED