Move with Us Avis 

Great experience, Carrie-Anne was very helpful

They fail to stick to agreed timelines. Continually harass for agreements over the phone but then deny all knowledge of this when it comes to putting it into writing.
I ended up homeless with no information on what was happening for over 2 months.
Then when everything could progress they tried to make out it was me holding everything up! They also then tried to say a totally different timeline had been agreed.
Discussting service stay clear of them.

I found Lucie Pett very understanding when dealing with the due diligence, as we had to request a few statementsthst took a whike to obtain. I wanted a secure email route to supply the required documentation which she did without hesitation.

Beth has been so helpful and informative and has moved things along really quickly. She has excellent communication skills and quickly made us feel comfortable with her company and confident that the process will go through smoothly. Have no hesitation in recommending both Move With Us and Beth Puxley

Great service from the team. Through explanation which reassures the customer. Lucie Pett was supportive and kept in touch regularly with updates.

Overall great service.

I can’t believe how amazing the compliance administrator Lucie Pett was! She basically helped me with the source of funds and proof of funds check, she’s patient, kind and positive, explaining what I actually need to do step by step in detail! Wonderful service!

Move with Us has been a pleasure to deal with especially Ryan Pascoe, Lynne Carr and Sheri.

They have been very professional, giving us regular updates and advice. In a nutshell great customer service

I'm so pleased about experience with Move With Us especially with Lucie Pett. She is so kind and helpful and also I had good contact with her.

Amy was fantastic, super clear and transparent, kept us up to date. Fab service. Thanks again

Daniel usherwood from move with us is 11 out of 10.he rings you up on every step of the process,constantly updating you,polite,reassuring and he knows his stuff and you can have a laugh with him we will definitely be using him again thankyou Dan the man

Excellent service from carrie - anne , kept me informed and explained all the process step.by step

I strongly advise against using this company. Their client support is virtually non-existent.
I ended up having to negotiate directly between the actual realtor doing the work and this company, as they failed to follow up on emails or return phone calls. The realtor repeatedly had to call me because they simply could not get hold of anyone at the company.
The glowing Trustpilot rating is a complete farce compared to their Google reviews, which are a far more accurate reflection of their abysmal customer service. If you want to avoid doing the entire job yourself, do not use this company.
It’s now Friday, and I have called them over 100 times this week with zero call-backs

Alex from Move with Us was very professional, he helped with liaising and getting things moving smoothly, he answered any queries I had very efficiently.

Speedy response, good commmunication.

Myself and my partner put an offer on a house which got accepted. I heard nothing from movewithus and myself & my estate agent tried to phone maybe 40 times between us, i left voicemails and still heard nothing. After sending all my documents and details, I proceeded to hear nothing, phoned another 5-10 times and eventually a helpful young lady answered. Overall bloody tedious, why did it need to be this difficult???

Daniel Leversha at Move with Us has been absolutely exceptional. I’ve moved a few times over the years, and he has been absolutely stand out. A credit to Move with Us! He replied quickly, and was all over every aspect of both the sale and purchase throughout. Can’t say thank you enough for everything! ⭐️

When Move with Us first contacted me they wanted various documentation, most of which I didn't understand.
I requested a call to go through everything and Beth Puxley called promptly.
Beth went through everything with me, explaining the required documentation in a way even I could understand.
Beth has been very helpful and her friendly demeanour has been a big help. She has made me feel that she genuinely cares about my situation. Thank you Beth!

Unfortunately, I did not read the reviews for this company prior to working with them. I have had a very similar experience to others, whereby I submitted an offer however although this offer was accepted by the seller it was able to be outbid days later.

I was told when I made an offer to my estate agents I would have to deal with Move With Us as they were representing the seller of the flat I was looking to buy. Two days later I received a call from Amy to say that my offer had been accepted and I would receive an email that afternoon listing the documents I needed to provide for the memorandum of sale to be released and the property be taken off the market. I did not receive an email so called the following day to chase this up. Amy resent the email while on the phone to me which clearly stated that my offer had been accepted and once I provided the documents the flat would be taken off the market. I provided the documents to Amy within an hour of the email being sent on Friday.

Following the weekend, I received a call from Sophie at Move With Us stating that they needed another document from myself (had not been included on the emailed list) and unfortunately another offer had gone in over the weekend. I said that they should have taken it off the market on Friday as I had provided all the required documents, to this Sophie replied that the seller had not provided their solicitor details so therefore they could not have released the memorandum of sale on Friday. I asked why the memorandum of sale was reliant on the seller providing details to Move With Us, I did not receive a response from Sophie.

The following day I received another call from Sophie stating that she was going to put the offer to the seller & she kindly offered me an opportunity to increase my original offer!!!! I refused and asked why I would want to increase an offer that had already been accepted.

The next call I received from Sophie was to say the other offer had been accepted over mine. When pushed, Sophie told me the offer had come in Monday, three days after the flat should have been taken off the market by Move With Us and over a week after I submitted my original offer.

This company work incredibly slowly in order to ensure other offers can come in and they can gain the most commission from a property. Any competent estate agent would have taken the property off the market once the documents were provided and in not doing so this company is creating artificial bidding wars.

Do not believe their Trustpilot overall rating, check their Google rating where most 1 star reviews seem to be allowed to be posted.

Move with us made the selling of a house really straight forward. The team are all very helpful, and very quick to answer questions and explain things clearly, recently especially Ryan Pascoe who has been quick to keep me updated, and explain the process clearly. I would recommend move with us for help selling a property.