Metropolitan Thames Valley Avis 

I have no eletricity at my house on going issue leakage,no working toliet for last 6 mths you should sham of yourself the worst housing ass

I needed to re arrange the time of a repair appointment and Paul at the property desk was incredibly helpful and sorted everything.

So helpful and quick at getting me booked in. Thankyou Chris H and sorry again for the phone line dropping !!

Great customer service from Paul very efficient, attentive and helpful and friendly

MTVH did not deal with my issue in any satisfactory way. I called up to make sure that there was a follow up inquiry about our roof being fixed. There is water coming through the tiles and being caught in the felt. Causing water to drip and trickle across the entire loft space. Mainly trickling down above the bedroom, causing black mold to fester in the corner of our room. I have really bad asthma so the constant growth of black mold in the room i sleep in is incredibly concerning. I already know that this mold cannot be dealt with until the roof is fixed. Now ive called up and asked about an update on the roof being fixed. I was told "oh, doesn't seem to be any further inquiry noted"...
Let that sink in. "No further inquire noted" about our roof that is leaking and causing black mold to fester in our bedroom.
I was told, dont worry. They're going to send off a request for enquiry and get an appointment booked for your roof.

I have now received an email. Unrelated to anything about a roof appointment or fix. Telling me (again) for the third time that "die to that leak in the roof, we cannot deal with the black mold in the bedroom until the roof is fixed..."

So, not actually dealing with the roof leak itself. Instead shrugging that off completely and sending me the same automated "we cant deal with mold until roof leak is fixed email".

I did not call up to have the black mold dealt with as I have been told countless times it cant be done "until the roof is fixed"

I called up to get an update (about the rood fix itself) and yet again I have been mis directed and given the same irrelevant response.

Further more, I was told that the excess of moisture build up on our bedroom windows and doors (glass) is because "we dont have the heating on high enough/need thicker curtains" we were also advised to use "HG Moldspray" for the windows, door and corner of the room caused by the mold.
We have thick curtains which we have stitched blankets on ourselves to make them even thicker. We have had the heating on, on every type of temperature (high amd low) and there is still moisture build up, which then cause mold.
The HG spray we were told to use needs extra care if you are asthmatic. Needing 12 to 24hrs to fully vent if its in the room that you sleep in. This has caused irritation to my lungs and meant that we have had to sleep on our living room floor when it is being done.
The mold spray is only a temporary fix and is not working. We have tried the curtains, heating and it is still sopping wet with condensation every single day. I have also discovered that the sealant on both doors and windows and the windows in the living room have rotten away causing a bitter cold draft to constantly blow through from the windows and doors...
So that is actually the cause of the heavy condensation on doors and front & back windows. It is (not) a problem on our end. Further more i have found out that MTVH housing as our landlord are (Legally Required) to male sure that all tennants window and door sealants are secure and uncompromised.
And still. We are told no we cannot do anything until the roof is fixed (which isnt being fixed because they haven't raised thw inquiry).

So now I am left with no choice but to make a formal complaint about this situation to MTVH about the roof, rotten window sealant. Cleaning chemicals being suggested without proper consideration for health as a a way to band aid the problem.

I will also taking this further to the housing Ombudsmand service if this continues after I have made the formal complaint about MTVH

I am a Tennant who lives in this flat with my partner who is an occupant.
We pay our rent, council tax and bills all on time and have no anti social complaints against us. Yet we feel treated as if we were bad tennants who dont deserve to be taken seriously or have our lively hood and wellbeing honored.
I am incredibly dissatisfied with my treatment from MTVH and am appalled by the service the we are paying to receive. We cannot even decorate properly in fear that our belongings will be damaged by the damp and mold issues.

I have called twice since moving in, and Mia has answered quickly both times. She has been genuinely helpful - clear on what to do, who owns what, and what the next steps are. I had a few overlapping issues and had to do some detective work to work out the right route. Once I got through to Mia, she helped map it properly and moved things forward.

Based on responsiveness, clarity, and how quickly she got to workable solutions, Mia has been excellent.

My housing officer Dympna amazing woman. She doesn’t take any mucking about, but the job is always done. I really don’t want another housing officer now

I spoke to Chris Alverez today about my housing issue
He was amazing so helpful and knowledgeable
A nice experience.

Very helpful and pleasant

MTVH have a very good Customer Care Team. They are always helpful and get you answers. A special call out for Chris who I have just spoke with. He is kind, concise, polite and very professional. Thanks Chris

A really shite company. Mess up the rent and then expect you to pay £155 per month to pay off their error. If we had extra money do you really think we would live in this dump run by this god awful company.

I have been a resident with MTVH for 13 years. I am now looking to move due to personal circumstances and have received email support from Julie P. She is quick to respond and extremely helpful. I suffer with anxiety and she really helped to make things easier for me.

Know the situation and dealt with it in a professional manner. Patient and helpful .. great guy ..

This is yet another example of MTVH’s failure to manage this estate properly.
As of 7pm today, there has been no water supply since 6am. That is over 13 hours with no water, meaning residents cannot flush toilets, bathe, cook, or meet basic hygiene needs. No alternative water supply has been provided and no communication has been sent to explain what is happening or when it will be resolved.
This comes on top of other unresolved issues, including:
Lifts being out of action since yesterday
A broken car park gate, leaving residents unable to enter or exit freely
Ongoing security issues, including stolen post and deliveries
Repeated reports being acknowledged but not acted upon
MTVH consistently fails to respond in a timely or meaningful way. Issues are logged, chased, and then ignored. Residents are left to cope without essential services, with no accountability and no support.
This level of management is unacceptable, particularly from a housing provider responsible for people’s homes. Basic necessities like water should never be allowed to go without contingency plans or emergency support.
I would strongly advise anyone considering MTVH as a housing provider to think very carefully.

We've been in our flat for 13 years and there have been ongoing issues with the roof leading to numerous leaks into several flats. I logged another request for a repair today because we have a leak again but it was quickly 'resolved' by MTVH by contacting my neighbour above advising them to contact a plumber. Noone bothered to check the previous record about the issues and they closed the request before I could point out that this has been an ongoing problem due to a faulty design of the roof.

I would like to say thank you to Paul at property desk I have spoken to him today to report a Repair He was very kind and helpful and also very polite.

Lesley was very helpful and understood my query. My call was answered very quickly.

We had an appointment between 9-1 for someone to come check the bathroom for leakage. We've been waiting for three hours and no one's shown up, so we called customer service to find out when the guy's coming because we had a problem in the past – the worker didn't turn up. The customer service guy wasn't helpful, and we had to call again. This time, the lady was really helpful contacting the contractor to make sure that they’re coming and she was courteous

Josh Gray was very helpful and understanding about the issue.
He also take the time to understand the problem and navigated me through the online account and processed the refund on my service charge account which was in credit.
Very knowledgeable of his work and extremely polite and courteous . What a delightful young man!!

after hate crime and assaults by their tenants for 5 years I am now being taken to court for removal of cctv by mtvh I installed to stop the problem as mtvh were not bothered and the attackers wished them removed as they helped lead to conviction
After CCTV removed at attackers wishes aided by a false statement in court evidence by Sherelle Patrick been a subject of 2 attacks by the aforementioned attackers where CCTV had been a deterrent and obviously conviction shall be more difficult without it?? thanks MTVH