Katrina,the lady I spoke to with regards to reporting several problems was great. I felt she actually listened. In future if I could just deal with her that would be great. As to whether anything is... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I would like experience with MISS.CLAIR WAINWRIGHT who is working in Metropolitan Thames Valley and I am extremely happy with her job ,including her commiunication,perfect manner ,hope her job is... Voir plus
L'entreprise a répondu
Last year I raised concerns about my neighbours back garden and the Bamboo that has crossed over in to mine and come up through my shed and my astro turf ruining it completely. Housing officer came ou... Voir plus
I had a serious and worsening leak issue in my flat, and Chris A went above and beyond to help move things forward. He took the time to understand the situation properly, reviewed the damage by vi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We believe everyone should have access to a home and the opportunity to live well.
Coordonnées de contact
Bristol, Royaume-Uni
- mtvh.co.uk
3,7
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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5 Month Dispute with MTVH - Now going to the Housing Ombudsman
We have been in an ongoing dispute with MTVH for five months regarding a broken door entry system. Despite multiple reports, the button to our flat remains non-functional.
MTVH claims to have sent electricians who "found no fault," yet these contractors never contacted us to test the system from our end while we were home, rendering their visits useless. We were forced to hire an independent electrician who confirmed the motherboard is faulty and needs replacing. MTVH has completely ignored this professional diagnosis. We are now paying for a second independent report to take this case to the Housing Ombudsman. Appalling lack of accountability and communication from MTVH.
4 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve already reached out to us regarding your issue, a member of the contact centre will reach out today to discuss further. Thanks Lee.
I just spoke to Ishan and am happy and…
I just spoke to Ishan and am happy and grateful with his services. Nice and gentle voice and helpful. Thanks Ishan
3 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Helpful
Mitchel, property desk, was very helpful and assisted me effectively with all the queries that I had, all in a nice and very respectful manner.
2 mars 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Lack of Accountability and Transparency
I am extremely disappointed with my experience living in Clapham Park under Metropolitan Thames Valley Housing.
I have an ongoing mould issue in my one-bedroom flat that remains unresolved. Despite raising multiple tickets, they have been closed without the problem being properly fixed. There appears to be a serious lack of accountability when it comes to maintenance issues that directly affect residents’ health and wellbeing.
On top of that, the service charges are extremely high, yet there is very little transparency about what we are actually paying for. It is difficult to understand or justify the costs.
The heating system is another major concern. It costs over £150 per month to heat a one-bedroom flat, which feels excessive and unsustainable, especially during colder months.
Meanwhile, new properties continue to be built in the area, yet existing residents’ concerns do not seem to be prioritised.
Based on my experience, I would strongly advise potential buyers or tenants to carefully research and consider all factors before committing.
28 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve already reached out to us regarding your issue, a member of the contact centre will reach out today to discuss further. Thanks Lee.
The single worst company to ever exist.
28 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Thanks Emma
I have never come across a worse…
I have never come across a worse company. I have lived in an MTVH block for 2 years and in those two years, none of the serious problems we have reported have ever been taken seriously. Leaks damaging property, causing mould, huge service charges for lights that don’t turn off and don’t get fixed in communal areas. Embarrassing company. Whenever we report anything it gets closed before anything is resolved so you then can’t get back in touch with them. Poorly run.
27 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Thanks Lee.
Terrible repair time frames
We have had a broken communal security door for 10 months which has not had any repair even attempted. This broken door has now fallen off the hinges completely and the residents have had to remove it from obstructing the only entrance/exit to the building. Metropolitan have not sent anyone to repair the missing door in 5 weeks
20 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Thanks Lee.
Dreadful company no understand of…
Dreadful company no understand of health and safety dreadful leaving a serious trip hazard
26 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Morning,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Thanks Lee.
Disabled and distressed
I’m disabled and raised an emergency repair but was given a repair date to come fix my adapted sink in a week, called my sister to come the following day to do a video call and a lovely gentleman assessed the problem on video call and my appointment was brought forward. The point is he listened to us and took pictures and relieved my stress levels coz I couldn’t use the sink as it went above my level which to me was a risk. So thank you for technology.
26 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review and its great to hear that our video calling helped to resolve your repair quicker. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Spoke to Chris in where he was very…
Spoke to Chris in where he was very helpful and very efficient making the issue very easy to deal with with conversation we had and dates to be confirmed all in one conversation
25 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
Chris A on property desk was great
Chris A the MTVH staff member on the property desk was friendly, professional and helpful providing a quick and effective response to my query.
10/10 service
26 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Emma
My experience was great
My experience was great. Spoke to Paul today in regards to my repairs. He was very friendly and very helpful and professional. A credit to your team.
26 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Had a great experience today with Ishan…
Had a great experience today with Ishan who helped immensely with the repair issues at home. The video call was extremely helpful and informative and we had no complaints when it came to his customer service.
24 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Ishan and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Lee
I spoke with Paul from the Property…
I spoke with Paul from the Property Department this morning. He was courteous and very warm with his greeting and was able to resolve and direct my repair quickly.
24 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Lee
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Lee
Chris has been great help and resolved…
Chris has been great help and resolved the issue by booking a plumber. Thank you for been friendly
23 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Thank you very much for your feedback - I have passed your review on to Chris and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Lee
I am only give this review as one due…
I am only give this review as one due to a lovely front desk staff they were warm and extremely diligent to their job and actually called me back on my querie. Paul at Front desk you are amazing and really toon the time to understand your resident. Thank you for a positive experience this morning. MTVH as a whole is a car crash! Repair request taking years to complete and no consideration of tenants specially ones that look after the homes.
Thank you Paul.
20 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good Afternoon,
Firstly, thank you for taking the time to leave us a review. And your kind words regarding Paul. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Thanks Lee.
Chris was amazing
Chris was amazing! Clear communication, understood the issue in hand & addressed it efficiently!
Thanks Chris!
19 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning
Thank you very much for your feedback - I have passed your review on to Chris and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
I spoke with elly today she was very…
I spoke with elly today she was very helpfull and changed my appointment from 2 March and some one will come today to fix the issue . Thank you so much elly you are amazing and very helpful
18 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning,
Thank you very much for your feedback - I have passed your review on to Elly and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Chris really took his time to help me…
Chris really took his time to help me today
17 février 2026
Avis spontané
Réponse de Metropolitan Thames Valley
Good morning,
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
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