Unfortunately I don't know this young ladies surname but Amy was absolutely amazing. Sorting my individual needs out to allow me to do a solo cruise with my disability wasn't an easy task. She said sh... Voir plus
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Lisez les avis des autres
Excellent service, and what knowledge was lacking was quickly assisted by the lead sales manager, Emails were responded to as were telephone call backs. Ended up booking with Mycruise due to them co... Voir plus
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From phoning to booking was an easy and very enjoyable experience. Our assistant, Emma, was informative and helpful. As first time cruisers she answered our many questions patiently and helped us by p... Voir plus
L'entreprise a répondu
Very patient and helpful agents Andy and Amy. Answered my many questions without any problems in giving me as much information as I needed as a first time Cruiser. Great deals to be had using MyCru... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages en bateaux de croisière
- Agence de croisières
- Agence d'excursions
- Voyagiste
- Agence de voyages
À propos de MyCruise UK
Écrit par l'entreprise
MyCruise is an independent travel agent working with all the world’s leading cruise lines. The company was originally established in Denmark in 2008 with a focus on arranging the world’s best cruise holidays. Now our UK team, launched in 2023 is based in the heart of the UK cruise industry, Southampton.
Our specialist cruise advisors are ready to provide you with the best possible advice and service to aid you in booking your next cruise holiday. Whether you wish to call, chat, email or drop into our local office we are here to help.
Price Guarantee
Our Price Guarantee means you won't find our cruises cheaper with any of our competitors.
If you find a cruise at a lower price with a competitor, we'll match the price immediately.
Coordonnées de contact
2nd Floor, 14/15 Brunswick Place, SO15 2AQ, Southampton, Royaume-Uni
- 023 8168 1605
- info@mycruise.co.uk
- mycruise.co.uk
4,8
Excellent
248 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MyCruise UK
Hi June,
Wonderful to hear we could help you find the right cruise – that’s what we’re here for!
Best regards,
Gustav // MyCruise
First time caller and I found there…
First time caller and I found there price most competitive and very helpful
25 mars 2025
Réponse de MyCruise UK
Hi Mark,
Thanks for reaching out as a first-time caller! Great to hear you found both our prices and assistance helpful – we appreciate it.
Best regards,
Gustav // MyCruise
Réponse de MyCruise UK
Hi Sally,
So glad to hear you found the service extremely helpful, patient, and informative – that’s exactly what we aim for!
Best regards,
Gustav // MyCruise
From start to finish Nigel was so…why go elsewhere
From start to finish Nigel was so helpful.
I had originally chosen another company but they stated presssurising me which I didn’t need as with it being my first cruise I wanted to make sure I got it right so decided to look elsewhere and I’m already thinking of booking a fjords cruise with them. Great customer serv
18 mars 2025
Réponse de MyCruise UK
Hi Pauline,
So great to hear that Nigel made the whole process smooth and stress-free for you—especially with it being your first cruise! We're really glad you found the support you needed with us, without the pressure. A fjords cruise sounds like an amazing next step, and we'd love to help you plan it!
Thanks again for the kind words.
Best regards,
Gustav // MyCruise
Emma was very helpful friendly and…
Emma was very helpful friendly and Patient she sorted everything out and explained everything as she went along
18 mars 2025
Réponse de MyCruise UK
Wonderful to hear that Emma was so helpful, friendly, and patient throughout the process! We're glad she could guide you smoothly and clearly explain everything along the way.
Looking forward to assisting you again!
Best regards,
Gustav // MyCruise
Very very helpful and can't fault Nigel…
Very very helpful and can't fault Nigel for his guidance in booking our cruise.
Thank you. (Roy & Sue)
17 mars 2025
Réponse de MyCruise UK
Hi Roy & Sue,
So great to hear that Nigel was such a help in guiding you through your cruise booking! We really appreciate your kind words and will be sure to pass them along to him.
Wishing you a fantastic trip – and we’re here if you need anything else!
Best regards,
Gustav // MyCruise
Réponse de MyCruise UK
Hi,
Great to hear that you found our service both brilliant and helpful! We always strive for a professional approach, and we truly appreciate your feedback.
Looking forward to assisting you again!
Best regards,
Gustav // MyCruise
Réponse de MyCruise UK
Hi Barry,
Great to hear that you received good and prompt advice with the flexibility you needed for your plans!
Looking forward to assisting you again in the future.
Best regards,
Gustav // MyCruise
Andy was so very helpful
Andy was so very helpful. Nothing was too much trouble. Would definitely recommend.
7 mars 2025
Réponse de MyCruise UK
Hi Susan,
Great to hear that Andy was so helpful and went the extra mile for you! We truly appreciate your recommendation.
Looking forward to assisting you again in the future!
Best regards,
Gustav // MyCruise
Go to the professionals
this is my fist cruise and Andy was very professional in his explanation of what was available and costs
6 mars 2025
Réponse de MyCruise UK
Hi,
How exciting to be booking your first cruise! Great to hear that Andy provided clear and professional guidance on your options and pricing.
Wishing you an amazing trip, and we’re here if you need anything along the way!
Best regards,
Gustav // MyCruise
He was very help full to speak to and I…
He was very help full to speak to and I understand what he was saying to me The booking of the holiday went well Thank you Amanda
4 mars 2025
Réponse de MyCruise UK
Hi Amanda,
Great to hear that the booking process went smoothly and that you felt well-assisted! We truly appreciate your feedback.
Looking forward to helping you again in the future!
Best regards,
Gustav // MyCruise
Emma was absolutely delightful!
Emma was absolutely delightful. I felt she listened to our needs and was entirely professional whilst finding us the best possible option for our celebration cruise. Emma shared her personal experiences and was a pleasure to interact with. She's a credit to your company.
28 février 2025
Réponse de MyCruise UK
Hi Kaye,
What a fantastic review—Emma truly is a star! We're so glad to hear that she took the time to understand your needs and helped find the perfect option for your cruise. We’ll be sure to pass along your kind words.
Wishing you an incredible cruise, and we’d love to assist you again in the future!
Best regards,
Gustav // MyCruise
Emma was excellent in helping emus find…
Emma was excellent in helping emus find the right package for our cruise
27 février 2025
Réponse de MyCruise UK
Hi Trisha,
Great to hear that Emma was such a great help in finding the perfect fit for you! We truly appreciate your feedback.
Wishing you a fantastic trip!
Best regards,
Gustav // MyCruise
Andy was very patient with me and…
Andy was very patient with me and mostly answered the phone quickly
26 février 2025
Réponse de MyCruise UK
Hi Robert,
Great to hear that Andy was patient and responsive throughout the process! We appreciate your feedback and look forward to assisting you again in the future.
Best regards,
Gustav // MyCruise
Our agent Nigel was super helpful
Our agent Nigel was super helpful, I was booking for 19 people and he sorted us with a brilliant price. Would use my cruise again.
25 février 2025
Réponse de MyCruise UK
Hi Vai,
Wow, booking for 19 people is no small task—great to hear that Nigel made it smooth and got you a fantastic deal! We truly appreciate your trust and look forward to assisting you again in the future.
Best regards,
Gustav // MyCruise
Excellent product knowledge and helpful…
Excellent product knowledge and helpful response.Hopefully that will continue beyond this initial deposit stage!!
24 février 2025
Réponse de MyCruise UK
Hi,
Great to hear you found our product knowledge and response helpful! We’ll do our best to keep that level of service throughout the entire booking process.
Looking forward to assisting you further!
Best regards,
Gustav // MyCruise
Have just booked a cruise with MyCruise
Have just booked a cruise with MyCruise
and have to say that Andy was so helpful and nice to deal with. He was so patient with all the questions I threw at him. Very impressed and would use this company again. He answered phone calls and emails promptly enabling us to get our booking sorted quickly.
24 février 2025
Avis spontané
Réponse de MyCruise UK
Hi Maureen,
Great to hear that Andy made the booking process smooth and stress-free for you! His patience and quick responses really make a difference, and we’ll be sure to pass along your kind words.
We appreciate your trust in us and look forward to helping you again in the future!
Best regards,
Gustav // MyCruise
Réponse de MyCruise UK
Hi,
Great to hear you had a fantastic experience with our service! We’re glad we could assist you and offer great prices. Looking forward to helping you again!
Best regards,
Gustav // MyCruise
Nice price for that time of the year…Norway 2026
Nice price for that time of the year for Norway.
21 février 2025
Réponse de MyCruise UK
Hi,
Great to hear that you found a good price for your 2026 Norway cruise! We hope it will be an amazing experience. Let us know how it went!
Looking forward to assisting you again in the future!
Best regards,
Gustav // MyCruise
Nigel was very helpful
Nigel was very helpful, efficient and explained everything really clearly and made a complicated experience easy. He gave great advice about exercusions. I appreciate Nigels help and advice about cabin locations etc. Thank you
19 février 2025
Réponse de MyCruise UK
Hi Debbie,
Great to hear that Nigel made the process easy and provided clear explanations! His knowledge of excursions and cabin locations is invaluable, and we’re glad he could assist you so well.
We appreciate your feedback and look forward to helping you again in the future!
Best regards,
Gustav // MyCruise
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