My Mortgage Finder Avis 

690
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Would like to thank George Wareham and Laila Wheatley for their clearly explained approach to getting us a mortgage offer with easy step by step instructions to follow. If their was a hold up or p... Voir plus

Noté 5 sur 5 étoiles

I submitted a request for Mortgage advice and was contacted the following day. I was convinced no one could help the situation I found myself in but Jack gave me the reassurance that he and his team c... Voir plus

Noté 5 sur 5 étoiles

We never thought in a million years we would be approved on a mortgage! Right from the get go George Wareham was amazing and put us at ease straight away, he has been nothing but efficient and so supp... Voir plus

Noté 5 sur 5 étoiles

As first time buyers we were anxious and unsure of the whole process. I cannot recommend Brooke & Ellie enough, always available to anwser any questions, explained everything fully and guided us throu... Voir plus

À propos de l'entreprise

  1. Courtier en prêts hypothécaires

Écrit par l'entreprise

This business is permanently closed.


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4,7

Excellent

TrustScore 4.5 sur 5

690 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(690)

220 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Hayleys the best

Im a first time buyer and honestly did not know what to expect but once I contacted hayley she made everything a whole lot easier. Any questions I had regarding a mortgage and even in other areas of the house buying process she always answered and found a way to help. I would "hayley" recommend her to anyone looking for a smooth process.

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

I dealt with Hailey, who was extremely helpful and sympathetic to my situation. She guided me through the process easily, and was always on hand to answer any questions or worries I had. I would certainly use this company again in the future.

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

effortless remortgage

i came across my mortgage finder on facebook at the time i was going through the financial settlement of a divorce i thought id have to sell the family home. hayley my advisor worked tirelessly to get me numerous offers despite having a less than perfect credit score. hayley made what seemed to be a very daunting and troubling task a breeze. 10 out of 10 for my mortgage finder and 11 out of 10 for hayley’s expertise 👌

18 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Dont belive this company and there lies…

Dont belive this company and there lies please save your money and go elsewhere all they want is to take your money then you will be left phone them and chasing them for things and they WILL NOT give you your money back onces they have it even knowing they did not provide the services that was ment to be please find a better company to use

Update to there reply they failed to get the mortgage please dont use them if you want to keep your money

11 décembre 2025
Avis spontané
Logo de My Mortgage Finder

Réponse de My Mortgage Finder

Unfortunately this is another example of a customer who committed to using our service, then decided to pull out of the process after we held up our end of the bargain.

Some customers unfortunately resort to leaving 1 star reviews after they have used our service as agreed, and then are declined a refund request that they know they are not entitled to.

A simple comparison would be visiting a café, eating your breakfast, and then asking for a refund the next day - clearly this would not be possible, and the same principle applies when working with our business.

Our refund policy is communicated clearly and transparently in every recorded call. We ask each customer to verbally confirm their understanding, and we also require a signed document to ensure there is no uncertainty about the agreement. In this case, the work we were asked to complete was fully carried out on terms that were asked of us, and therefore the service fee is valid.

We wish this customer the best in the future, and if they wish to revisit buying a home in the future we would be happy to work with them again, and there would be no further charge for our service.

Noté 5 sur 5 étoiles

What can I say?

What can I say? Words fail me. My mortgage finder team are incredible to say the least. George, Katy and Laila were amazing from the get go. I never thought with my age buying my first property was going to be easy. My mortgage finder cleared that perception, and now I have a beautiful property I can call home.
I will be working with them again to buy my second property.

8 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience

I cannot recommend My Mortgage Finder enough, the team were so polite and helpful, Ben helped me throughout the whole process to secure my first home. Will definitely be coming back in the future!

1 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Thieves

Great at the start, then before application took £2k and refusing to give back. Stay clear of them, they act all nice the become rude after taking your money. Not allowed it back but it sits in my account forever…. I will never use

5 décembre 2025
Avis spontané
Logo de My Mortgage Finder

Réponse de My Mortgage Finder

We are sorry to hear that you feel dissatisfied with your experience. However, we must clarify that the accusation made in this review is not accurate.

Our refund policy is communicated clearly and transparently in every recorded call. We ask each customer to verbally confirm their understanding, and we also require a signed document to ensure there is no uncertainty about the agreement. In this case, the work you asked us to complete was fully carried out, and therefore the service fee is valid.

As with any professional service, once the agreed work has been delivered, a refund is not applicable. A simple comparison would be visiting a café, eating your breakfast, and then asking for a refund the next day - clearly this would not be possible, and the same principle applies here.

Our team includes many hardworking employees, many of who have families that rely on fair payment for completed work, and we take that responsibility seriously.

You correctly mentioned in your review that if you choose to return to us for another application in the future, you would not be charged again. This is part of the service package we provided. It was surprising to read that this would no longer be needed, given your previous statements about wanting to achieve homeownership and their are no circumstances that would stop you from wanting to achieve this.

We have attempted to contact you directly via telephone to resolve this matter, but you have chosen to continue communication via email, which we are happy to respect. However, maintaining dialogue only through email does suggest that you are aware the refund request is not supported by the terms that you signed for and agreed originally.

We remain open to discussing this with you over the phone should you wish to resolve this amicably. That said, we cannot issue a refund for work that was completed in full and in accordance with the agreement.

Noté 5 sur 5 étoiles

My Mortgage Finder - Great service as always

I’ve been using My Mortgage Finder since I moved into my first house - for the initial mortgage and subsequent remortgages since.

I was most recently looked after by Ellie and Greg who made my remortgage stress-free and required little input from me, they handled it all behind the scenes.

I would definitely recommend.

1 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First class service

From start to finish
Excellent service and communication
Megan was very helpful and everyone I spoke to was exceptionally professional
Would highly recommend

1 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great communication

The process of obtaining my mortgage was very straight forward. I was provided with constant updates from the team and they were quick to respond with any queries I raised.

Thank you.

29 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Connor and the team were amazing from…

Connor and the team were amazing from start to finish, they were very knowledgeable and made me feel completely at ease. From my first call to completion it was so straight forward and easy!! I have already recommended them to friends and family.

20 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing Customer Service

I cannot recommend my mortgage finder enough, the team were so polite and helpful, I was nervous about opening up about my bad credit but Megan was so kind and not judgemental at all!

10 novembre 2025
Avis spontané

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