mySycous Avis 164

Great experience just chatting with Leah via the chat service. She was friendly and resolved my issues within minutes.
Thanks so much

MySycous took over the billing for my flat earlier this year. For 2½ years I've had trouble with the automated meter reading - with me owing a fortune for gas I had not used, but the previous company couldn't/wouldn't sort it out. MySycous HAVE DONE IT! What wonderful service. They are not only efficient, they are caring too!

quick response and resolving the issue without fuss.

I spoke to Leah who was extremely helpful with sorting out my problem. She was patient with my slowness in explaining my dilemma & sorted it out immediately.

Alannah was knowledgeable answered my back and forth queries promptly. Very happy with the service provided.

I normally communicate via email and have found responses mostly from Harleigh who is prompt and always appears to be approachable to pick up on my queries and is efficient in dealing with them.
She recently offered to keep an eye on a direct debit that I found was going the extra mile to provide an excellent service. Please give my special Compliments to Harleigh from Lata of London Borough of Hounslow.

Glenn txt back and done now
Thanks

Shocking levels of inefficiency and unprofessional. 8 months into them being appointed billing agent at our development, issues remain unsolved, bills remain inaccurate and are issued with placeholder text that makes no grammatical sense or is redundant. The company is apparently incapable of formatting a document so that the usage, VAT and other charges display correctly.
Customer service seems confused as they open multiple threads with you, which you then need to reply to independently. There doesn't seem to be a central database with client information as they contact you with basic questions about your account, even though you've explained them the issues with your account multiple times over many months and dozens of emails.

I don’t have much issues with the service the customer support has but the site has recently changed so that you must login to top up your account which is a pain when their site goes down every so often and mostly when I need to top up as I share the flat with others. Request of the top up card he’s yet to come dispute it being request over two months ago

No idea what the problem is with them but seriously would not consider them if it is a pay as you go ever again

On line chat very efficient, fast and helpfull

Carl was helpful, clear, concise. What had been extremely trying up to that point (mySycous not being able to set up DD to cope with my ongoing bills) became straightforward in the way that Carl set about his duties.
Congrats mySycous, finally!

Sophia A from mySycous support customer service was exceptional. Her kindness and assistance in addressing my query were truly appreciated. I am grateful for her support and positive attitude throughout the interaction.
Thank you, Sophia, for your outstanding service.

Poor. I was asked, on the back of previous interactions with Mysycous, to write a review of the service I had received. I did so. And it was positive as I believed, at that point, that I had been given full information and the matter was sorted.

Only it wasn’t really. Despite being told that my account was on hold I continued to receive threatening letters regarding an outstanding balance on my account.

Initially I was told I had 9 months to clear my balance. Then I was told I had 3 - not great but I went along with it. Today I was told that I could have had 6 months but then because of the time that had gone by I might as well stick with 3.

Confused? Welcome to the club. At a time of huge financial stress a company such as Mysycous needs to be clarion about its policies and promises. There is no excuse for anything else. I’m stuck with Mysycous but given the choice I’d avoid.i received an apology which does go some way to help how I feel. But it really is t enough.

Excellent support Allanah was her name she corrected my mistake and was prompt and quick in correcting my mishap thank you

Sophia A. was very supportive and responded efficiently.

Dear Sam Dobson, thanks for your help today :)

Support is very good and I got prompt response on my queries. Thanks!

5* for Harley for her support today - went above and beyond

The company is very consistent with communication and online options is available in many different ways. Very up to date website and breakdown of utility billing available and many online payment options provided. Customer service is quick in response and reliable service. Transparency is key and customer care is of a very high standard that I feel is being provided with.

Talking to a real person who was friendly, helpful and dealt with everything I needed to know