Napo Pet Insurance Avis 

This was our first time of using the video consultation service offered by Napo. We found the experience to be extremely helpful, having access to a Vet out of hours without having to leave home. The Vet was excellent, listened to our concerns and quickly narrowed down what was wrong with our dog. Futher more, all notes taken were forwarded to our usual Vet. Excellent service by our pet insurance provider.

Quick and easy to claim. Payment offered in less than 2days.

I recently lost my beautiful little Shihtzu; she had mutiple health issues, some of which were very complex. On the 3 or 4 occasions I had to claim NAPO paid within days every time. I notified them off her passing and that I had cancelled the direct debit & they sent me a beautiful miniature pink rose and a lovely card. The rose I will plant next to her as she is in her garden. I also received an unexpected refund. Although her premiums were quite high on annual renewal especially after claiming, I would highly recommend NAPO as a pet insurer. If in the future I get another companion, I would definately use Napo.

I have had to claim for both my cat and my dog recently. I have received amazing service for both. Firstly my cat sadly died suddenly of an unknown heart disease, aged 3. I claimed for the cost of her individual cremation and her purchase price. I was paid the full amount for both straightaway and then to my surprise I received a beautiful potted plant in a ceramic pot with a lovely personalised condolence card. It was so thoughtful. Then recently my dog underwent some tests for her liver - she had blood tests and ultrasound scans. Napo emailed me for more info the next day. I replied with the info they needed and my claim was approved within 1 hour!!! I’ve been with other companies in the past but I’ve never received such good service or a company so quick to approve claims. Thank you so much Napo. We still have our beautiful pot plant which reminds us of our cat daily 🌸

Making a claim with NAPO dog insurance is so easy and the team is very quick and effective to process.

There was no hassle or haggling with napoleon insurance. Thoroughly professional and prompt.

Very quick and so easy to claim .
Happy with my service.

Good experience very easy to make a claim and very quick payment
Would recommend Napo

It was very easy to set up to start the policy, I had to make a claim for my dog with a grass seed in the paw and this had been approved and settled very quickly.

Came back to us very quickly. Reassured us all .very professional .Elvie improved after a good sleep thank you

The process of claiming from start to finish could not have been easier. The claim was dealt with and settled within 2 weeks. I also received updates throughout the claim process. Highly recommend Napo.

Punctual polite clear instructions very good service.

Our cavachon started developing some lumps on his back and one was knicked at a trip to his groomer - it didn't heal properly so we took him to our vet. They cleaned up the wound but also did a biopsy. A week later we were told that the lumps needed to be removed at which point I started the claim process with Napo.

The process was straightforward - I did everything on line - when I had questions, I used their chatbot service and I have to say I was amazed at the quality of the responses - normally you end up getting frustrated with these services not getting answers you need and end up calling instead. This was not the case with Napo.

I submitted everything for the claim - then it went through a review process and was approved 72 hours later - everything was done completely online.

I can't recommend them highly enough.

The vet I saw was lovely and very knowledgeable. Provided reassurance and advice on what to do. Speedy service, was dealt with within a thirty minute timescale of booking the appointment to speaking with her. Very happy with the service provided and very thankful!

We had our dog insured with Napo for a couple of years. Last years renewal was a fairly steep 25% increase from £65 pm to £81 pm with no claims being made but we decided to stay with them for the lifetime cover. We made our first claim for treatment this year (around 2.8k for a CT scan) which I will say was reimbursed quite quickly and was a painless process. Unfortunately off the back of this our renewal has come in at an increase of 184% to £230 pm. I honestly thought it was a mistake because it was such an absurd increase so I contacted them to find out what proportion of the increase was relating to his age and how much was for the single claim we made and they weren’t willing to show any transparency here and were adamant that this increase was correct. The increase feels very unfair and disproportionate to the claim made and it really feels disappointing that they are essentially just pricing people out of lifetime cover. Needless to say, we’ve gone elsewhere.

I gave 5 stars because the vet was very knowledgeable, explained that I needed to keep an eye on Daisy. The process was fine for advice. I ended up having to take Daisy to the out of hours, an hour and a half later because she was crying in pain. Which the vet had included in her advice if she got worse.

This insurance company is simply the best , i have 3 dogs insured with them 1 has just died and the compassion they showed through his treatment and subsequent death was brilliant thankyou NAPO

I contacted FirstVet for an out of hours consultation. The vet was incredibly helpful and knowledgeable. A diagnosis was given and clear next steps. Overall a helpful and effective response

Very good service, very quick, great advice given

Claimed for our dog having ucler in eye was paid into my bank less than 24 hours excellent thank you