Napo Pet Insurance Avis 

Very good service, very quick, great advice given

Claimed for our dog having ucler in eye was paid into my bank less than 24 hours excellent thank you

This was our first time claiming for out dog Rosie. She had an investigation and needed TPLO surgery. She had the surgery and within days NAPO had approved the claim and we were notified that our vets would be paid shortly. We were impressed with NAPO staff and how we were kept informed at every step. We cannot recommend them highly enough.

Was able to choose a time suitable for me to speak to a vet no waiting
Very friendly and helpful

Do not understand the high ratings. There increases each year (just had a 22% increase) exceed inflation, excuses relating to vet costs and age is BS. Why don't they actively confront extortionate vet's in this country? They don't because they don't care and would rather just fleece their clients/customers.
RESPONSE: to Napo response below.
I have already contacted you and received a BS reply hence my original submission here!
No decreasing premium only reduce cover is your answer!
What about putting some effort and cash into changing the extortionate fees charged by vets, like you, they only want to ensure they get that Bentley and don't give a shit for animals. Can you imagine how many animals suffer in this country because people can't afford the vets in this country? Address this! Lower vet fees means lower premiums, but this is not the only problem, Napo as stated are like the vets, just in it to get the Bentley.

What an amazing service first thing on a Sunday morning. The vet was knowledgable, so helpful and I now have 1 happy dog.

Vet answered our questions and advised in person vet visit was best but assured us not an emergency so to arrange for next business day as weekend today.

Claiming is very easy and always paid timeously.

This was my first time making a claim with Napo, and I’m extremely happy with the experience. I’d heard mixed reviews beforehand, so I was a little uncertain about how the process would go, but Napo handled everything incredibly quickly and all of her emergency surgery has been sorted.

I actually had more issues dealing with the vets than I did with Napo! Really impressed with how smooth and stress-free the claim process was, especially during such a worrying time. Super happy with the service — thank you, Napo!

Didn’t pay out for my cat Luna’s dentistry because apparently she hadn’t had a dental checkup within a required timeframe and we were out by a few months. It would be nice if they made it clear that this is necessary because it is not intuitive.

The claim was dealt with quickly and efficiently and I would highly recommend Nap pet insurance

NAPO originally declined my claim due to information received from my previous vet which was very brief and incomplete.
I actually left a very negative review for them on trustpilot, and they responded to this review within a couple of hours which was very surprising to me as they obviously care a great deal.
This was via a call from Skye who was very sympathetic.
They wrote to my new vet and asked for further information about the claim and about her condition.
This morning I received an email from them saying that they were meeting the claim in its entirety and that they would be paying me out forthwith.
A huge thank you to Skye from complaints and Mel from claims who managed to get this over the line for me. At a time where I was so worried about the health of my dog, the last thing I needed was to worry about the claim and whether or not it would be paid. I now have the reassurance that it will be paid And that's something that I can at least switch off to now and just get on with focusing on getting my dog better.
I thoroughly recommend NAPO

Napo are very good and always get back to you to let you know about your claim also when the payment will be made.

What I do I pay the vet, and they sort out the claim in for me.

If you need to take your pet back for the same issue, make sure you tell the vets to put continuation on the claim form so they don't charge you the excess again.

When you email them about any queries they don't take long to reply.

I would recommend them.

Easy to initiate a claim and very quick to respond and pay out. The 24hr video vet consultations are also incredibly helpful. I have had my policy a few years and never needed it until last weekend when Buster required emergency surgery for an obstructed bowel. The vets were able to claim directly through Napo and I am so relieved we had the policy - it made a very upsetting and anxious time far easier than it would have otherwise been. Thank you Napo! From Leanne and Buster 🐾

The vet was amazing. Got an appointment straight away and she was very thorough and calming

We have been with Napo for two years now and have had to use them a few times for our two Springers. We have had nothing but great customer service from this company from start to finish. Simple the best!

Tamara was really friendly professional and we felt like we were not being rushed at all. Explained all to us very well and took time to explain, thank you.

Excellent service, good advice given, excellent on time and professional

Very good I have three dogs insured by napo and they pay out quickly

I am new to Napo and I can not fault them. A week ago I used the free Just vet app that you can download and use for free when your with Napo regarding my cockapoo Bonnie and it was so easy to use. The vet video called me and said to make an appointment with my vet within 24hrs and it put my mind at ease. Would recommend.