Napo Pet Insurance Avis 

At first when I started the process of making the claim, I was a bit disheartened to find out an email needs to be sent to the vets, as I’d been informed by the veterinary practice they don’t work directly with any insurance company. However the following day it’s all been sorted & payment is due shortly. I’m very impressed.
Many thanks Napo

Went through my Napo pet insurance to speak to FirstVet after having no luck with my usual vet. The lady was very thorough, friendly, listened to my concerns and gave some advice. Assured me that I can call back throughout the night if I have any problems.

Brilliant fuss free service.
My claim was handled promptly and efficiently.
I would highly recommend Napo.

Always quick payments. Excellent insurers for my dog

What a great experience from the time I connected with a vet online I had a video call within 30 minutes and the vet was great she put me at ease and reassured me that my fur baby was in no immediate emergency and gave me the best advice, thank you Napo as where I live my vet is 20 minutes away, what a great kind, fast service 🙏

Very refreshing claim was dealt with very quickly and kept informed all the time .would definitely recommend this company

Always pay the following day. Excellent service.

Very helpful and reassuring. Great system the vet was lovely and full of useful advice. Thank you

Excellent service. Paid full extent of claim as outlined in policy and extremely quick and efficient. Excellent service

Unfortunately I have 2 big claims in a short time. However Napo have been sympathetic and professional throughout.Highly recommend.

The claims process has been exceptionally easy and straight forward. I was shocked at how hassle Free it has been..I was absolutely dreading the claims process but been so good ..after all the stress and shock of my cats injuries.
Thank you

Having had pet insurance for many years with lots of different companies along the way, I really can't praise the staff at napo enough. My dog went into the emergency vet and was subsequently transferred to our own vet the following day, resulting in numerous claims and correspondence. They could not have made things simpler, and when vets needed chasing for supporting invoices, they were the ones that got straight onto it! They paid the claim really quickly and kept me updated every step of the way! I also have an exempted XL bully who was really challenging to find insurance for, and they were great about updating exemption certificates ensuring everything we needed was in the right place. The staff were polite and friendly and nothing felt like too much trouble! A breath of fresh air!!

This is the second time I've had to put in a claim in the last 6 months as one of my dogs passed away back in March and 5 weeks ago my other dog had surgery for a ruptured cruciate ligament. The claims process with Napo has been easy, straightforward and hassle free which is what you need in times of upset when your pets are poorly. The communication I have had with Napo has been really good and although it has been by email or through the portal, it has been quick and claims have been sorted within hours. Would highly recommend Napo pet insurance.

Absolutely excellent from first contact to claim payment only one query which was answered almost emediatly
Would recommend 100%.
Paid out with 2 weeks
Can not thank you enough for your efficiency

Great help! Really reassured us and had great knowledge

Professional and friendly! Excellent advice on how to manage cats spraying in the house.

Claim was made through Vets. Napo asked for confirmation details and the entire process was completed with no issues.

The dr was kind and helpful indeed

I had to make a claim for my dog and the process was so easy. Just a couple of details and they deal with vets. Started the process on Friday had been paid for the claim on Monday so speedy was really impressed.

Excellent company, online Vet service is fantastic, fast and friendly