Napo Pet Insurance Avis 

Our dog was screaming in pain on a Saturday night so we used the NAPO video call with a vet. During the video call the vet took her time listening to what we were saying and giving the dog a thorough check with us manipulating his leg joints she also puy my daughter at ease as she was very worried. Woold is use this service again. Yes I would thank you

Everytime when I made a claim was very easy and I received money back very quickly. Never I heard no for my claims. Thank you,Napo!

Had to make a claim in the second year of being with Napo, I can honestly say the team made the whole procedure so smooth at such a difficult time for our family.
Excellent communication, quick response to questions, fast payment made and overall outstanding service!
Thank you Napo.
Highly recommend!

Absolutely brilliant and gave a diagnosis nearly straight away I'm so happy with the service .and so friendly too

very fast appointment . Knowledgeable doctor a pleasure to speak with

It was Friday evening and our Cocker Spaniel, as they do, was chasing a wasp when it stung him on the nose. Within about 30 minutes, his nose had started to swell quite badly, and we weren’t really sure what we should do.

Luckily, my wife remembered that we were with NAPA, and that they had an online vet service we could contact. It was a great service. We were able to speak to a vet, who actually rang us back to say that she had an earlier appointment available. She gave us some advice on what to do, which was brilliant, especially as it was a Friday evening.

We followed the vet’s advice and put some salt water on his nose. We also tried putting an ice pack on it, although it was quite funny trying to keep an ice pack on the nose of a Cocker Spaniel — he definitely wasn’t impressed with that!

Thankfully, by the following morning the swelling had reduced considerably, and he was back to his normal self, running around like a nutter as usual.

It was a worrying situation at the time, but having access to the NAPA vet service meant we could get professional advice quickly and know that we were doing the right thing. It was a brilliant service and gave us great peace of mind.

A bit dubious at first due it being on-line and even though we paid the emergency vet bill on the day then requiring the vet to start the claim, but we followed the process and as soon as the vet confirmed the treatment we had our money back in our bank within 3 days. Excellent service with very polite and helpful e-mails from NAPO.

I had to use FirstVet today for the first time and found the service to be excellent. It's great that NAPO offer this free service as part of their insurance package and I would happily recommend it.

Very helpful, straightforward advice about my dog’s illness and what I can do about it. Still required a vet for a face-to-face appointment - but this consultation massively helped 🙏🏻

I honestly cannot fault Napo Pet Insurance so far. I had to claim for emergency surgery for my dog after a few days of him being ill. Just a very quick login and vet puts in all the details and they are paid.

Excellent service and very helpful guided us through advice given.
Throughly recommended

It was really useful to have a video consultation with a vet. The written advice was also very helpful.

Wonderful i can't reccomend them enough . 👏 👏 👏 😘
( after changing from the waggy tail insurance company that took two months to pay, a week before Christmas and i had been with them for a few years!
Luckily my son could pay it and wait!
And then to top it all trebled my payments!)

I changed to Napo in April because of the which report and unexpectedly recently my cat Freddie fell ill and after investigation and hospital he had to be put to sleep.
Distraught and in disbelief 😞, I'm so lucky my son can help me, but the hospital dealt with Napo direct it was so easy and they are wonderful making a heartbreaking time a little easier. They paid within two weeks if that. I had a card and forget me not seeds and then a week later a little rose plant and nice little basket pot to put it in just lovely .
All correspondence was lovely and easy and so thoughtfull and kind.
Ten stars 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 i can't thank them enough ♥️

Very impressed! I submitted a claim and received confirmation of approval the same afternoon. The process was so simple and the claim was dealt with quickly; amazing service.

Amazing service so far, everyone we have spoke to has been great. Definitely one of the best insurance companies for French Bulldogs. Thank you

Always been very helpful with my boys ongoing arthritis claims, claims paid for quickly

Easy to claim and in the case of continued claims the vet emailed NAPO directly. Very quick to process and pay.

After a second year with Napo, my price for my policy rose - I was not happy and requested a call. (frustrating at the outset not to be able to contact someone directly)

Fortunately for me, my customer service rep was Lou. She was fantastic - incredibly friendly, knowledgeable, empathetic, and just genuinely human. She really made my day.

I'll add here that Napo don't discount insurance renewals, but even so. Lou was so helpful.

They were awkward settling our claim at every turn. forever making me jump through hoops and running me round and round in circles. I cancelled my policy and gave up on the claim. it just wasn't worth it.
Avoid this company and insure with someone more reputable.

I needed to make a claim for my French bulldog after she became poorly. The service from Napo was amazing! I paid the excess and Napo sorted the rest. They were quick to keep myself and the vets updated and my claim was processed within a few days. Thank you so much! Napo gives me complete peace of mind that my little girl is covered against anything that could happen.