Prompt and proffessional. Efficient is use of time. Minimum disruption to tenants. Explained changes in the processs since last certified. Possible improvements, their costs and savings. Would reccome... Voir plus
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They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Voir plus
L'entreprise a répondu
Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
L'entreprise a répondu
I was having trouble getting in touch with the appointed surveyor. After waiting 3 weeks, then backwards and forwards and still getting nowhere Penny came to the rescue. Called the main number spoke t... Voir plus
À propos de l'entreprise
Coordonnées de contact
5D The Tanneries, PO14 4AR, Titchfield, Royaume-Uni
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Poor service lack of communication…
Poor service lack of communication didn’t carry out inspection on the promised timescale.
18 septembre 2025
Réponse de Nationwide EPC
Hi Andrew,
I’m very sorry to hear about the delays and lack of communication regarding your inspection — this is absolutely not the standard of service we aim to provide. Please accept our sincere apologies for the inconvenience and frustration this has caused.
Thank you for taking the time to inform us about your experience. Your feedback is extremely valuable and helps us to improve our processes and service. If there is anything further we can do to assist you or improve your experience, please don’t hesitate to email us at info@propcert.co.uk
.
Once again, I apologise for your experience, and we truly appreciate you bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
PropCert
The check was done in a prompt fashion …
The check was done in a prompt fashion However the result for the EICR was over strict , and the cost to rectify a few small faults was a crazy price 🤷♂️ £470 on top of £199 original charge
I have had a new cert done plus few small jobs for a total of £300 , some £370 cheaper than nationwide quote/ cost . I won’t be using your services again based on these crazy over the top costs , the C2 that were flagged up were a total joke 🤔🤷♂️
10 septembre 2025
All good
All good
The lady was polite and well mannered.
Will use again on another of my properties
10 septembre 2025
Paid to have floor plans of house as…
Paid to have floor plans of house as needed to market for sale and was returned with no internal garage shown , external doors missing different shaped conservatory no dimensions etc etc.. then after advising them and wanting a refund was told no refunds given .. expected this was a professional company and would be willing to review but no just that they would try and get the same person back to check .. please avoid at all costs as extremely poor customer service and very unprofessional as just want your money and then to play the we have done nothing wrong
9 septembre 2025
Réponse de Nationwide EPC
Hi David,
I’m very sorry to hear about your experience with your floor plans — this is absolutely not the level of service or professionalism we aim to provide, and I completely understand your frustration and disappointment. Please accept our sincere apologies for the errors in the plans and the difficulties you’ve experienced in trying to resolve the matter.
We take feedback like yours very seriously, as accuracy, clear communication, and excellent customer service are central to our standards. Clearly, we fell short in this instance, and I want to assure you that this is not representative of the service we strive to provide.
If there is anything further we can do to assist you or improve your experience, please don’t hesitate to email us at info@propcert.co.uk
.
Once again, I sincerely apologise for your experience and thank you for taking the time to inform us. Your feedback is invaluable in helping us improve our service.
Kind regards,
Hayley
Customer Service Manager
PropCert
Quick and easy
9 septembre 2025
A bit of a faff
A bit of a faff, cant appear to log in and nobody answers the phones
12 septembre 2025
Réponse de Nationwide EPC
Hi Joe,
I’m very sorry to hear about the difficulties you’ve experienced with logging in and trying to contact us — this is absolutely not the level of service we aim to provide, and I completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
If there is anything further we can do to assist you or improve your experience, please don’t hesitate to email us at info@propcert.co.uk
. We’d be happy to help resolve any issues and ensure you can access your account and services without further delay.
Once again, I apologise for your experience, and we truly appreciate you bringing this to our attention so we can improve.
Kind regards,
Hayley
Customer Service Manager
PropCert
My property had an e rating prior to it…
My property had an e rating prior to it having the external brickwork re pointed and double glazing installed. It has now been assessed as an e. What exactly is the point of investing in energy efficiency if it is not reflected in the assessment?
12 septembre 2025
Réponse de Nationwide EPC
Hi Richard,
I’m very sorry to hear about your concerns regarding your EPC rating — I completely understand your frustration, especially after investing in energy efficiency improvements. Please accept our sincere apologies for any disappointment this has caused.
I would like to clarify that our field assessors do not choose the EPC rating. The rating is determined by the governing body, and the regulations and assessment guidelines are updated yearly. Because of this, improvements may not always result in a change to the rating. We would advise contacting the governing body directly for further guidance on your specific situation:
Accreditation scheme: Elmhurst Energy Systems Ltd
Assessor’s ID: EES/032531
Telephone: 01455 883 250
Email: enquiries@elmhurstenergy.co.uk
If there is anything further we can do to assist you or improve your experience, please don’t hesitate to email us at info@propcert.co.uk
.
Once again, I’m sorry for your experience and thank you for bringing this to our attention.
Kind regards,
Hayley
Customer Service Manager
PropCert
Easy to arrange and Pay for EPC to be…
Easy to arrange and Pay for EPC to be carried out.
Appointment made to suit my requirements.
helpful and efficient inspector, arrived on time.
7 septembre 2025
Everything went smoothly for the EPC…
Everything went smoothly for the EPC assessment, after a slow start.
4 septembre 2025
Easy to select and pay for My EPC
Easy to select and pay for My EPC , booked guy in to perform study and received certificate a few days later.
What could be simpler .
Recommend this company all day long.
10 septembre 2025
Speedy efficient service by Mark who…
Speedy efficient service by Mark who text to confirm appointment on the day. I had a much dearer quote by another company. Well done!!
9 septembre 2025
Very good servace
1 septembre 2025
The surveyor was professional and…
The surveyor was professional and friendly. He conducted a thorough investigation.
8 septembre 2025
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