Prompt and proffessional. Efficient is use of time. Minimum disruption to tenants. Explained changes in the processs since last certified. Possible improvements, their costs and savings. Would reccome... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
They called immediately, booked in for doing EPC the following day. Turned up on time, got on with the job, no nonsense, and sent the completed certificate 1st thing in the morning on the day after su... Voir plus
L'entreprise a répondu
Excellent service. Quick efficient,all completed in a few days of order. I will definitely use them again. Didn’t know it could be so easy.
L'entreprise a répondu
I was having trouble getting in touch with the appointed surveyor. After waiting 3 weeks, then backwards and forwards and still getting nowhere Penny came to the rescue. Called the main number spoke t... Voir plus
À propos de l'entreprise
Coordonnées de contact
5D The Tanneries, PO14 4AR, Titchfield, Royaume-Uni
- 0203 327 2173
- info@nationwideepc.com
- nationwideepc.com
4,6
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The whole process was quick and…
The whole process was quick and efficient and at an excellent price
14 octobre 2025
Steve was really helpful and changed an…
Steve was really helpful and changed an appointment to help with a family situation we had going on. He was punctual, explained everything and worked quickly and efficiently. The document we required was dealt with very quickly. Would definitely recommend this company.
14 octobre 2025
Rob was very professional in every…
Rob was very professional in every respect. Thanks 👍
20 octobre 2025
Avis spontané
Arrived on time everything done quickly…
Arrived on time everything done quickly report sent back next day
17 octobre 2025
EPC review
Arrived on time. Was cheerful and polite. Results were received quickly as promised.
12 octobre 2025
A very thorough and efficient EPC Survey
The surveyor was on time, explained fully what he was going to do and did a very thorough job. The EPC was available the same evening. Couldn't really fault the experience
16 octobre 2025
Very irritating !
Very irritating !! To print the certificate, we kept putting in your password and our own and all we got was the receipt. Never actually got it, I even asked you to post it which you refused, just said "Press print" which of course we would do if we had a certificate to actually print.
15 octobre 2025
Réponse de Nationwide EPC
Dear Andrew,
I’m so sorry to hear about your experience and completely understand how frustrating this must have been. Please accept my sincerest apologies for the inconvenience and confusion caused when trying to access your certificate.
As we are a paperless company, we don’t send out printed certificates or documents unless this service is specifically requested and paid for at the time of order, as we have to outsource physical printing and postage. I appreciate that this may not have been clear at the time, and I’m truly sorry for any misunderstanding or frustration this caused.
If you’re still having trouble accessing your certificate, or if you’d like to request a printed copy now, please email us directly at info@propcert.co.uk
and we’ll be more than happy to help you further.
Thank you for bringing this to our attention, Andrew. We genuinely value your feedback and are committed to making sure you get this resolved quickly.
Kind regards,
Hayley
Customer Service Manager
The person turned up on time very…
The person turned up on time very friendly explained what he was going to carry out was very quick and efficient in he’s job many thanks will use again
13 octobre 2025
Great service and would highly recommend
11 octobre 2025
Very pleased with nationwide EPC
Very pleased with nationwide EPC. The website is easy to navigate and the pricing is very competitive. The assessor was on time , polite and thorough. Once complete I was able to download the relevant EPC data. A well organised company - well done and highly recommended
30 septembre 2025
They don't email any notification of…
They don't email any notification of receipt. having to keep phoning to arrange for an assessor to meet me at the property .He was an hour late.He told me i should get the epc in 3 days. 10 days later i phoned up to be told it would by the end of the day. guess what, no epc, i phoned up again just to be told he will have to meet me again because he lost the relevant details.I have now asked for my money back to be told it will take 3 to 5 days .
7 octobre 2025
Avis spontané
Réponse de Nationwide EPC
Dear Leo,
I’m so sorry to hear about your experience – this is absolutely not the level of service we strive to provide, and I completely understand how frustrating this must have been for you. Please accept my sincerest apologies for the inconvenience caused by the delays, miscommunication, and the need for follow-up calls.
We take feedback like this very seriously and want to investigate what happened here to ensure it’s properly resolved. As you haven’t provided your booking details with this review, could you please email us at info@propcert.co.uk
with your order details? Once we receive them, I’ll make sure this is reviewed urgently by the relevant team so we can put things right as quickly as possible.
Thank you for bringing this to our attention, Leo. We truly appreciate your patience, and I’m genuinely sorry for the trouble you’ve had.
Kind regards,
Hayley
Customer Service Manager
Had to keep chasing for an assessor…
Had to keep chasing for an assessor then when one did arrive took ages to get report
Report contradicts itself
Based on my experience i wouldn't recommend
30 septembre 2025
Réponse de Nationwide EPC
Hi Alan,
I’m truly sorry to hear about your experience, and I want to offer our sincere apologies for the inconvenience and frustration you’ve faced. Having to chase for an assessor and then wait longer than expected for your report is absolutely not the level of service we aim to provide. You placed your trust in us to deliver a smooth, professional process, and it’s very disappointing to hear that we fell short of that expectation.
I also completely understand how concerning it must have been to find inconsistencies within your report. Our goal is always to provide clear, accurate, and reliable information, and I’m genuinely sorry that this wasn’t your experience. Please rest assured that we take feedback like yours very seriously, and we’ll be reviewing what went wrong in this instance to ensure our communication and reporting standards are improved moving forward.
We really do appreciate you taking the time to share your honest feedback, even though your experience was far from what it should have been. It gives us the opportunity to address any gaps in our process and make sure our customers receive the professional and timely service they deserve.
If you need or would like us to look into anything further, please feel free to email info@propcert.co.uk
— we’ll be more than happy to help however we can.
Kind regards,
Hayley
Customer Service Manager
Prop Cert
Such poor service
Such poor service. Please keep away from this company. Everyone, please avoid this company.
When I booked, a member of staff said mon will book with the surveyor but i did't get any call keep calling then 3rd party called me and they said you didn't paid me so i confused but some one came on wed did survey and member of staff said certificate will upload or send me on friday just keep calling on friday staff says certificate will send by email on friday by 5pm rang again 5.15 pm staff says surveyor job to upload the certificate office is close by then but i rang surveyor he said certificate sent to office, i don't understand what am i suppose to do? they are unprofessional and misleading people.
keep away from this company they are not professional at all.
26 septembre 2025
Avis spontané
Réponse de Nationwide EPC
Hi Kaushik,
I’m very sorry to hear about the confusion and poor experience you’ve had with us — this is absolutely not the level of service we aim to provide, and I completely understand how frustrating and stressful this must have been. Please accept our sincere apologies for the delays, lack of clarity, and any inconvenience caused.
We take feedback like yours very seriously, as professionalism, clear communication, and timely delivery of certificates are central to the service we pride ourselves on. Clearly, we fell short in your case, and I want to assure you that this is not representative of the standards we work hard to maintain.
Unfortunately, we’ve been unable to locate your order based on the information provided in your review. Could you please email info@propcert.co.uk
with your order details and order ID so we can investigate this urgently and get back to you directly with a resolution?
Once again, I’m truly sorry for your experience. We appreciate you taking the time to bring this to our attention, and we’ll do everything we can to make this right.
Kind regards,
Hayley
Customer Service Manager
PropCert
Ok friendly guy explained whole
Ok friendly guy explained whole
Procedure took his time doing it
Thoroughly
25 septembre 2025
Efficient operation and responsive…
Efficient operation and responsive action taken to accomplish the job. Well done.
9 septembre 2025
Simple process
Getting my EPC done was a very simple and straightforward process and certification was very speedy. Even better- I saved £40 by not letting the estate agent sort it for me.
19 septembre 2025
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