Newton are a reliable and responsive factor. They replied to my requests for property maintenance quotes and work promptly, and the work has been done very quickly. I’m relieved that I can rely on the... Voir plus
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Lisez les avis des autres
First class customer service during our conversation this afternoon with James Breckenridge. My dad was needing help getting his account changed to DD and James made the whole thing easy. Many thank... Voir plus
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Credit Controller, James Breckenridge was extremely helpful and answered my questions. Made the the interview easy and didn’t mind going over any questions I was unsure about. The other staff on the... Voir plus
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Justyna in the Aberdeen office has been the most efficient person we have dealt with so far, in the 3 years we have been living here. She has dealt with all our queries promptly over the last few wee... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Coordonnées de contact
87 Port Dundas Road, G4 0HF, Glasgow, Royaume-Uni
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4,3
Excellent
1 k avis
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Recently dealt with Abbey at Newton and…
Recently dealt with Abbey at Newton and she has been super helpful, professional and prompt in her replies - a delight to deal with!
12 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning
Thank you so much for your lovely feedback! We're thrilled to hear that Abbey at Newton was super helpful, professional, and prompt in her replies. She truly is a delight to work with, and we’re delighted you had such a positive experience.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out!
Kind regards,
The Team @ Newton
Prompt servuce
26 janvier 2026
Réponse de Newton Property Management
Good morning Moira,
Thank you so much for your review! We’re glad to hear you were happy with our prompt service. We appreciate you taking the time to share your feedback and hope to assist you again soon!
Kind regards,
The Team @ Newton
I found
I found jamie- Lee McKelvie to be responsive and helpful in any dealings I've had with Newton
1 décembre 2025
Avis spontané
Réponse de Newton Property Management
Good morning Jasmin,
Thank you so much for your kind feedback. We're delighted to hear that Jamie-Lee McKelvie has been responsive and helpful in your dealings with Newton. We’ll be sure to pass your comments along to her — feedback like this truly means a lot to the team. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Excellent service from Lauren
Excellent service from Lauren. She resolved my query quickly and kept me updated throughout the process. Professional, efficient, and very easy to deal with. Thank you!
26 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Jonathan,
Thank you for taking the time to share your feedback. We’re delighted to hear that Lauren provided you with excellent service and was able to resolve your query quickly while keeping you updated throughout the process. It’s great to know you found her professional, efficient, and easy to deal with. We’ll be sure to pass on your kind words. If you need anything further, we’re always here to help!
Kind regards,
The Team @ Newton
Réponse de Newton Property Management
Good morning Lori,
Update: On discussing with the property manager, it seems that the issue was the delays caused by the contractor due to their scheduling and weather issues, we apologise for this and note our team kept you advised of our efforts to chase the contractor to attend. We note that the work is complete.
I’m really sorry to hear that your experience wasn’t a positive one. This is certainly not the level of service we aim to provide. We would appreciate the chance to look into what happened and make things right. If you’re open to it, please reach out to us directly so we can address your concerns and improve moving forward.
Thank you for your feedback — it genuinely helps us do better.
Kind regards,
The Team @ Newton
Reliable and efficient
My contact Jamie-Lee has always responded to my emails in a prompt fashion and done everything in her power to resolve issues.
23 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning
Thank you so much for your kind words. We’re delighted to hear that Jamie‑Lee has been able to support you promptly and effectively — she’ll be thrilled to know her efforts made a difference. If there’s ever anything more we can do, please don’t hesitate to reach out. We truly appreciate your feedback!
Kind regards,
The Team @ Newton
Jim at Newtons has been so helpful and…
Jim at Newtons has been so helpful and absolutely brilliant. He was patient and understanding and sorted everything out for me. Ten out of ten : )
22 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Ellie,
Thank you so much for your wonderful review! We’re delighted to hear that Jim was able to support you so well. His patience, understanding and commitment to getting things sorted make him a real asset to our team.
We truly appreciate your ten‑out‑of‑ten feedback — it means a lot!
Kind regards,
The Team @ Newton
ALiesha O’Brien was super helpful and…
ALiesha O’Brien was super helpful and very professional and friendly. Dealing with my query very quickly
Kind Regards
20 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Helen,
Thank you for your lovely feedback. We’re delighted to hear that Aliesha was helpful, professional, and friendly throughout your interaction, and that your query was handled quickly. We appreciate you taking the time to share your experience.
Kind regards,
The Team @ Newton
Jamie-Lee - Curteous and Professional
Jamie-Lee has always been quick to respond, he has always maintain courteous and professional conduct and given details to queries when asked.
21 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Ben,
Thank you so much for your kind feedback. We’re delighted to hear that Jamie-Lee has consistently provided quick, courteous, and professional support. Ensuring our customers receive clear and detailed responses is a top priority, and it’s wonderful to know this has been reflected in your experience. We truly appreciate you taking the time to share your review.
Kind regards,
The Team @ Newton
Linda at Newton (Glasgow) who manages…
Linda at Newton (Glasgow) who manages our estate organised the repair to a pathway light that was dark and was causing a hazard outside our block. Most issues within the estate are resolved quickly and efficiently.
19 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Brian,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Linda at our Newton (Glasgow) office was able to organise the repair to the pathway light quickly and ensure the area is safe again.
We’re committed to resolving issues across the estate efficiently, and it’s great to know this has been your experience. If there’s ever anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Solved issue quickly!
Had a issues and they solved it quickly! They back to you quickly if you email them. They are a good factor for the building area.
19 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Faith,
Thank you for taking the time to leave us a review! We’re really glad to hear that our team was able to resolve the issue quickly for you. It’s great to know that our email support has been helpful and responsive as well.
We truly appreciate your positive feedback about the role we play in the building — it means a lot to us. If you ever need anything else, we’re always here to help!
Kind regards,
The Team @ Newton
Terrible customer service
UPDATE FOLLOWING THE REPLY FROM NEWTON:
Called and once again was put through to the property managers voicemail, no response via email either and the leak is considerably worse.
Impossible to get hold of anyone in the Glasgow office.
Always put through to a property managers voicemail and never called back despite being promised an urgent call back - regarding a communal leak.
Their own website says their opening hours are 9.00-16.00 on a Friday, I called them at 15.03 and got an automated message saying their office is closed.
16 janvier 2026
Avis spontané
Réponse de Newton Property Management
Update response: We cannot find any information relating to your calls, if you could advise what your account number or development name is, we can arrange for the property manager to call you. I have also spoken to our IT team and if you can advise what time you called we can trace the call and check which property manager should call you back.
good morning Annabelle
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, especially when you were trying to report an urgent communal leak — that’s not the level of service we aim to provide.
We understand how frustrating it is to be directed to voicemail and not receive the promised call back. I will make sure this is followed up with the property management team so we can understand what went wrong and prevent it happening again.
Regarding the office hours, our website does state that we are open until 4pm on Fridays, but our phone lines switch over at 2pm to allow the team dedicated administration time. Our out of hours service would have been able to assist you with the leak. I appreciate that this wasn’t clear during your call at 15:03, and we will review our messaging to ensure our customers receive accurate and consistent information.
If you’re still experiencing issues with the leak or need further assistance, please contact us directly and we will prioritise resolving this for you.
Thank you again for your feedback — it genuinely helps us improve the service we provide.
Kind regards,
The Team @ Newton
Great Customer Service
Hayley was our contact at Newton. She always responded promptly and was very helpful with good explanations and advice. We have recently sold our property and she continued to be helpful through that process.
14 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Dee,
Thank you so much for sharing your experience. We’re delighted to hear that Hayley was able to support you so well throughout your time with Newton. It’s great to know her prompt communication, clear explanations, and helpful advice made a positive difference — especially as you went through the process of selling your property.
We truly appreciate you taking the time to leave this feedback, and we wish you all the very best for the future.
Kind regards,
The Team @ Newton
Great Service...Great Outcome..
I contacted John Mann from Newton Property just after the Xmas holidays to report a kerb sinking into the main drain in our street as it could cause a blockage.
John was very quick in replying to my email and very prompt in getting quotes for the repair, he kept me updated all the way from me reporting it to it getting repaired, which it was all repaired within 9 days, that's what I call quick
Thank you newton property and a big thank you to John Mann
15 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Agnes,
Thank you very much for taking the time to share this lovely feedback. We’re delighted to hear that John was able to assist you so promptly after the holidays and that he kept you well informed throughout the process. Ensuring repairs are handled quickly and efficiently is a priority for us, so it’s great to know everything was resolved within such a short time.
Your thanks to John and the wider Newton Property team are truly appreciated. If you ever need anything further, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Swift no fuss action to resolve the…
Swift no fuss action to resolve the issues, first class service by the factor staff.
13 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning GT
Thank you so much for your kind feedback. We’re delighted to hear that our team were able to resolve everything quickly and that you received first‑class service from our staff. Your recognition means a lot to us. If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Always professional
Always professional, quick response and issues promptly dealt with!
3 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Allan,
Thank you for your kind words! We’re thrilled to hear that you find our team professional and responsive. Providing quick and effective solutions is always our goal, and it’s great to know that this has been your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We appreciate your continued trust in us!
Kind regards,
The Team @ Newton
Last year I got in touch with John from…
Last year I got in touch with John from newton property regarding over grown bushes in a communal area. John quickly got quotes and arranged for the work to be carried out. The work has only just been done due to birds nesting which I completely understand. Overall very happy with the service.
10 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Louise,
Thank you so much for sharing your experience! We’re delighted to hear that John was able to assist you promptly and keep you updated throughout the process. We appreciate your understanding regarding the delay due to nesting birds—it’s great to know you value the care taken for wildlife.
We’re thrilled you’re happy with the outcome and the service provided. If you need any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Whenever I have needed any assistance…
Whenever I have needed any assistance or advice Lana has answered my query promptly and nothings ever too much trouble. The company provides information in a timely manner eg poor weather and out of hours contacts, overall a great service thank you.
12 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Lindsay,
Thank you so much for your kind words! We’re delighted to hear that Lana has been able to assist you promptly and that you’ve found our communication helpful, especially during poor weather and out-of-hours situations. Providing timely information and excellent service is always our goal, and it’s great to know this has made a positive difference for you. We truly appreciate your feedback and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Emergency? Newton Doesn’t Care – Two Years of Damage and Zero Action
Absolutely appalling service from Newton Property Factor — easily the worst experience I’ve ever had with any property management company. They took over from APL without consulting owners, and both companies have been a complete disaster.
I’ve had a roof leak since December 2023. APL told me to wait for better weather, then completely failed to act. Summer 2024 came and went, and I later discovered the person handling it had left without passing on any information. Despite me emailing countless times, nobody had a clue this was an issue.
Newton took over in October 2024, and things somehow got worse. They charged owners nearly £10,000 for roof repairs, then claimed they needed better weather again. Later, I found out they were applying for a grant to fund the repair — without informing any owners until I lodged a formal complaint.
Their Associate Director, Justine, assured me in Q4 2024 that Newton would resolve this and be better than APL. That was a lie. The matter is still unresolved and has escalated into an emergency situation. The First-tier Tribunal has accepted my case, and legal action is now underway.
Newton sends out emails during storms claiming they’re ‘on hand to help in an emergency.’ Laughable. When I called their so-called emergency line during a storm, the out-of-hours call centre couldn’t reach anyone at Newton. I was told someone would contact me on the next working day — 48 hours later, I’m still waiting for that call. So much for an emergency service.
To be fair, not all staff are bad, but some are dismissive, rude, and completely lack compassion. This situation has dragged on for over two years, and my property is now severely damaged because of their incompetence and negligence. If you value your sanity, your property, and your money, avoid Newton Property Factor at all costs.
*To reply to the reply
On the 19th of November 2024 I have an email saying they had instructed the works now in their reply to my recently say the works haven't even been instructed.
*Further reply, letter dated 29th of April 2025 said the full works had been instructed Newton now claiming that only the temporary repair has been instructed.
11 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Joel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration this situation has caused and understand how concerning it must be for you.
To clarify, the roof works have been approved, and we are currently awaiting all owners to pay their share so that we can instruct the contractor to proceed. Your property manager has also applied to the local council’s Missing Shares Scheme to help encourage payment from any outstanding owners. This process is essential to ensure the work can be completed as quickly as possible.
We appreciate your patience and understand how important this repair is. Please don’t hesitate to contact us directly if you’d like an update on the progress — we’re committed to resolving this matter for you.
Kind regards,
The Team @ Newton
Response to update : temporary repairs are being instructed until the roof major works can be carried out.
Newton Management Aberdeen Great performance
Since Newton Property Management took over the maintenance and up keeping of Strawberry Bank Parade Aberdeen it’s literally been like night and day compared with the last Factor , and especially throughout December / January where they totally maintained the clearing of snow from the walk ways on a daily basis and keeping the are clean
Thank you Newton
12 janvier 2026
Avis spontané
Réponse de Newton Property Management
Good morning Jon,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve noticed such a positive difference since Newton Property Management took over. Our team works hard to ensure properties are well-maintained, and it’s great to know the snow clearing and upkeep during December and January made an impact. We truly appreciate your kind words and look forward to continuing to provide the highest level of service.
Kind regards,
The Team @ Newton
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