Nightfox Avis 

95
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a trip planned and was hoping to get my goggles before I left, they delivered! Not only were they very helpful with fast responses through email but the delivery was extremely fast!!! I definite... Voir plus

Noté 5 sur 5 étoiles

It's rare to be treated like an actual person nowadays, but Nightfox were quick to respond to my email and genuinely seemed to care. Rebecca in product support was brilliant. The device I purchased... Voir plus

Noté 5 sur 5 étoiles

Rebecca and the customer service team at Nightfox are fantastic. I've got 8 Whiskers and they are always so quick to respond if I have any questions or technical issues. They replaced a faulty machine... Voir plus

Noté 3 sur 5 étoiles

The goggles perfom very well, my only real problem is that because I wear spectacles I cannot use the supplied eye shield as they are not large enough . This means I cannot focus properly on the scree... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de photo
  2. Magasin d'articles d'airsoft
  3. Magasin d'équipements sportifs d'extérieur

Écrit par l'entreprise

We specialise in digital and thermal night vision devices for outdoor enthusiasts, ecologists, airsoft players and security processionals. Our best-selling products are loved in 65 countries by customers and industry experts. Nightfox products are praised for their ease of use, innovative new features, and customer focus. We've sold over 80,000 night vision devices worldwide. We're a UK-based team, who love hearing from customers about their night vision needs, and using feedback to develop the next generation of digital night vision products.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,7

Tous les avis

(95)

85 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

gear is awsome,delivery is fast and…

gear is awsome,delivery is fast and came with 0 damage

12 mars 2026
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Réponse de Nightfox

Great to hear that you are satisfied with the Nightfox device and the quick delivery time. Thank you for leaving your review.

Noté 5 sur 5 étoiles

Value for money

Best for the money working very good

5 mars 2026
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Réponse de Nightfox

Glad that we could provide you with a quality night vision camera that you enjoy using. Thank you for leaving your feedback.

Noté 5 sur 5 étoiles

Excellent responsive service

Excellent responsive service. They replaced a lost lens cap free of charge.

10 mars 2026
Avis spontané
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Réponse de Nightfox

We always like to be able to help whenever we can. Thank you for sharing your experience.

Noté 5 sur 5 étoiles

Trustful

Trustful. Quality Products. Friendly Support.

12 février 2026
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Réponse de Nightfox

Thank you for leaving your review.

Noté 5 sur 5 étoiles

Quality Customer Service

The item was dispatched within the anticipated timeline but unfortunately there was an issue with the delivery. However, Customer Services dealt with my query very promptly & efficiently, with regular updates & our parcel arrived as advised.

6 février 2026
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Réponse de Nightfox

Very glad to hear that we were able to resolve the issue you experienced with delivery. Thank you for leaving your feedback.

Noté 5 sur 5 étoiles

First impressions.

Absolutely outstanding. Very impressive units all the way around. I have a very big and dark back yard and could easily see everything the naked eye cannot. I'm new the night vision field and I picked up the NightFox Prowler 2. I Haven't had a chance to play with any Ir lights or lasers yet outside what's in the unit but I will. I'm fairly new to Nightfox as a company but I really enjoy what they're doing and they have very good customer service. Would definitely recommend this company and their devices to anyone looking to get into night vision.

10 février 2026
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Réponse de Nightfox

Thank you so much for taking the time to share your experience of your Nightfox Prowl 2 and Nightfox's customer support. We're glad that you enjoy your device and that we were able to offer assistance when needed. We really appreciate you leaving your review.

Noté 5 sur 5 étoiles

Great products

Great products, fantastic customer support

3 février 2026
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Réponse de Nightfox

We're so glad to hear you had a positive experience. Thank you for leaving your feedback!

Noté 5 sur 5 étoiles

The products are great

The products are great! The customer service is kind and helpful!

29 janvier 2026
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Réponse de Nightfox

You're most welcome! Glad we could help! Thank you so much for taking the time to leave a review.

Noté 5 sur 5 étoiles

Recently purchased a Nightfox Swift 2…

Recently purchased a Nightfox Swift 2 Pro. Very nice bit of kit. Easy to set up and use and does what it says on the tin. Quickly delivered by a very freindly courier.
I complained about a marketing email sent afterwards and the lady who replied was very pleasant and helpful and made sure I was unsubscribed.
You can tell a lot about a company by the way they handle complaints. This company values its customers and looks after them. I recommend them.

27 janvier 2026
Avis spontané
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Réponse de Nightfox

You're most welcome! I am so happy to hear that we were able to sort out your complaint quickly and come to a good resolution. Thank you for leaving your feedback and recommendation based on your customer service experience. We really do try our very best. I am glad that we were able to help!

Noté 5 sur 5 étoiles

responded quickly and politely

I needed to contact Nightfox, they responded quickly and politely. The item I purchased is brilliant... Thank-you. :)

2 janvier 2026
Avis spontané
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Réponse de Nightfox

Thank you for taking the time to share your experience! We really appreciate it.

Noté 5 sur 5 étoiles

Great product

Great product. Cheap. Sent fast.

24 novembre 2025
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Réponse de Nightfox

Great to hear that you have had a positive experience with your order and the delivery! Thank you for leaving your review!

Noté 4 sur 5 étoiles

Good products and fast delivery

Good products and fast delivery. Order progress information could be updated more frequently.

19 novembre 2025
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Réponse de Nightfox

Thank you for your review and feedback. We do rely on couriers to update the tracking information but this can go a little awry at times. We always work to provide the most up to date information when requested if there are difficulties. Thank you for your feedback.

Noté 4 sur 5 étoiles

Companies product great but upgrading…a pain

Companies product great but upgrading the product afterword a pain!

14 novembre 2025
Avis spontané
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Réponse de Nightfox

Thank you for your review. I am sorry that you found updating the firmware process complicated. There is a help video and we are always happy to provide any additional assistance you may need. Thank you so much for your feedback.

Noté 5 sur 5 étoiles

Very pleased all round

Fast delivery and good price on special offer. Camera is a nice weight and has a clear picture, even at a distance. The flip out touch screen sets it apart from other cameras, it means you can walk with it and can zoom, take pictures etc from the screen itself, very simple to use.

31 octobre 2025
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Réponse de Nightfox

So happy to hear that you are enjoying your DV2 thermal camera! Thank you for taking the time to leave your feedback on your experience with one of our cameras.

Noté 5 sur 5 étoiles

Prompt international delivery as well…

Prompt international delivery as well as excellent and friendly follow up customer service. I highly recommend.

11 novembre 2025
Avis spontané
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Réponse de Nightfox

Thank you for taking your time to share your experience. I'm so glad to hear that we could deliver your order to you swiftly and provide a friendly follow up. We appreciate your review.

Noté 5 sur 5 étoiles

How all companies should conduct business!

Everything from my first discovery of Nightfox to the eventual order and receiving of my products is something every company should strive for. Everything is exactly in its place. From the informative ads on Youtube on how to use the goggles, how they actually work, perks of its price range (none of the advertising was false), to customer support via Email - props to Rebecca Kneale for her kindness, even when I was being impatient in anticipation of the shipment, a very kind and professional worker! And of course the product itself. It is neatly packaged, comes with a full included battery, beautiful finish of the unit, comfortable to wear. The only thing I would change (will change, after I receive appropriate optics) is the field of view, which is a little bit narrow for manual tasks, or walking on uneven or sloped terraib in pitch black darkness. I think one of the problems associated with the above mentioned is pure muscle memory - when gazing at distant objects or a few meters ahead when walking, you aren't used to your pupils being focused up close. It feels a bit like texting on a smartphone and walking. Which does not mean that with a little bit of practice and diy hacks it is undoable. The price of the unit is adequate. The next best thing would be two combined monoculars (Prowl) for added depth perception, but that would exceed my budget.

27 octobre 2025
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Réponse de Nightfox

Hello Bojan! What a lovely and detailed review of your experience with our Prowl and the customer support you experienced. Thank you so much for taking the time to leave this feedback and we take your suggestion seriously about trying to increase the FOV on future devices to improve view and the user experience. We hope you continue to enjoy your Nightfox Prowl for many years to come. All the best Bojan!

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